Update:
Supplier engineers are still working working on the reported service outage.
Exetel apologizes for the inconvenience caused.
Search found 71 matches
- Sun May 26, 2019 7:06 pm
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
- Replies: 7
- Views: 506
- Tue Mar 26, 2019 7:16 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Network Outage - NSW
- Replies: 6
- Views: 943
Re: Unplanned Corporate Data Network Outage - NSW
Event Notification
Update
The permanent fix has been applied and the outage has been resolved.
Exetel apologizes for any inconvenience this may have caused.
Update
The permanent fix has been applied and the outage has been resolved.
Exetel apologizes for any inconvenience this may have caused.
- Sun Mar 24, 2019 7:26 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Network Outage - NSW
- Replies: 6
- Views: 943
Re: Unplanned Corporate Data Network Outage - NSW
Update
The reported outage has been resolved and the permanent fixe will be applied on the 25th of March 2019 between 00.00 and 03.00.
The service will experience a disruption between the given time frame.
Exetel apologizes for any inconvenience this may have caused.
The reported outage has been resolved and the permanent fixe will be applied on the 25th of March 2019 between 00.00 and 03.00.
The service will experience a disruption between the given time frame.
Exetel apologizes for any inconvenience this may have caused.
- Fri Mar 22, 2019 2:38 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Network Outage - NSW
- Replies: 6
- Views: 943
Re: Unplanned Corporate Data Network Outage - NSW
Event Notification
Update
The issue is still under investigation with our supplier technician.
Exetel apologizes for any inconvenience this may have caused.
Update
The issue is still under investigation with our supplier technician.
Exetel apologizes for any inconvenience this may have caused.
- Mon Mar 18, 2019 4:44 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
- Replies: 4
- Views: 1746
Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Update:
Our supplier confirmed the outage has been successfully restored.
Kindly power cycle your modem/router and retest the service.
Exetel do apologize for any inconvenience caused during this time.
Our supplier confirmed the outage has been successfully restored.
Kindly power cycle your modem/router and retest the service.
Exetel do apologize for any inconvenience caused during this time.
- Mon Mar 18, 2019 12:34 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
- Replies: 4
- Views: 1746
Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Update:
Outage is still ongoing.
Root cause : Still being investigated
The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
Root cause : Still being investigated
The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.
Exetel do apologize for any inconvenience this may have caused.
- Fri Feb 08, 2019 1:48 am
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
- Replies: 5
- Views: 933
Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Update:
Supplier technicians are still working onsite.
No ETR provided yet.
Supplier technicians are still working onsite.
No ETR provided yet.
- Thu Feb 07, 2019 11:27 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
- Replies: 5
- Views: 933
Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Update:
Supplier technicians are currently working onsite.
No ETR provided yet.
Supplier technicians are currently working onsite.
No ETR provided yet.
- Thu Feb 07, 2019 10:15 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
- Replies: 5
- Views: 933
Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Update:
Outage is still ongoing.
The Wholesale Supplier is unable to to provide an ETR at this stage.
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
The Wholesale Supplier is unable to to provide an ETR at this stage.
Exetel do apologize for any inconvenience this may have caused.
- Fri May 12, 2017 11:07 am
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - New South Wales
- Replies: 1
- Views: 453
Re: Unplanned Corporate Data Outage - New South Wales
Update
The issue is resolved.
Root cause: Faulty hardware
Exetel apologies for any inconvenience caused.
The issue is resolved.
Root cause: Faulty hardware
Exetel apologies for any inconvenience caused.
- Fri May 12, 2017 9:47 am
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - New South Wales
- Replies: 1
- Views: 453
Unplanned Corporate Data Outage - New South Wales
Unplanned Corporate Data Outage - Multiple Suburbs - New South Wales Event Notification Locations Affected : Multiple Suburbs, NSW Event Start Time : 12 May 2017 - 00:18:14 AEDT Products Impacted : Some Corporate Data services in New South Wales Root cause : Exetel Engineers are currently investiga...
- Mon Feb 13, 2017 12:09 pm
- Forum: Archived threads
- Topic: Planned Network Maintenance - South Australia
- Replies: 0
- Views: 818
Planned Network Maintenance - South Australia
Event Notification Start Date & Time : 21-02-2017 03.30AM Finish Date & Time : 21-02-2017 06.30AM Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Intermittent Outages during the outage window. Customers will experience multiple 1...
- Tue Dec 13, 2016 5:48 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Data Outage - Telstra - VIC
- Replies: 3
- Views: 612
Unplanned Corporate Data Outage - Telstra - VIC
Unplanned Corporate Data Outage - Telstra - VIC Event Notification Locations Affected : Multiple Suburbs, Victoria Event Start Time : 13-12-2016 04:31PM AEDT Products Impacted : Some Telstra services in Victoria Root cause still being investigated. Exetel apologizes for any inconvenience this may h...
- Sun Sep 04, 2016 8:52 pm
- Forum: VOIP
- Topic: Can't call, and won't answer
- Replies: 7
- Views: 2398
Re: Can't call, and won't answer
Hi there,
I have tested your service using a soft phone and it seems to be working fine.
You may check the service using the same soft phone.
http://www.counterpath.com/x-lite/
Cheers
I have tested your service using a soft phone and it seems to be working fine.
You may check the service using the same soft phone.
http://www.counterpath.com/x-lite/
Cheers

- Mon Aug 22, 2016 9:30 pm
- Forum: ADSL connections
- Topic: Appalingly bad speeds over the past week
- Replies: 34
- Views: 11481
Re: Appalingly bad speeds over the past week
I doubt it's anything I'm doing my end, but this is certainly a regular inconvenient occurrence; it happened again tonight. To help others find the IP Change" option, go to Member's Facilities, then "Services and Usage" then the "IP Change" tab near the right. I have re-opened the ref #10272258 & r...