Exetel customer help forum

Update:

Supplier engineers are still working working on the reported service outage.

Exetel apologizes for the inconvenience caused.

Event Notification

Update

The permanent fix has been applied and the outage has been resolved.

Exetel apologizes for any inconvenience this may have caused.

Update

The reported outage has been resolved and the permanent fixe will be applied on the 25th of March 2019 between 00.00 and 03.00.

The service will experience a disruption between the given time frame.

Exetel apologizes for any inconvenience this may have caused.

Event Notification

Update

The issue is still under investigation with our supplier technician.

Exetel apologizes for any inconvenience this may have caused.

Update:

Our supplier confirmed the outage has been successfully restored.

Kindly power cycle your modem/router and retest the service.

Exetel do apologize for any inconvenience caused during this time.

Update:

Outage is still ongoing.

Root cause : Still being investigated

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Supplier technicians are still working onsite.

No ETR provided yet.

Update:

Supplier technicians are currently working onsite.

No ETR provided yet.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an ETR at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

The issue is resolved.

Root cause: Faulty hardware

Exetel apologies for any inconvenience caused.

Unplanned Corporate Data Outage - Multiple Suburbs - New South Wales Event Notification Locations Affected : Multiple Suburbs, NSW Event Start Time : 12 May 2017 - 00:18:14 AEDT Products Impacted : Some Corporate Data services in New South Wales Root cause : Exetel Engineers are currently investiga...

Event Notification Start Date & Time : 21-02-2017 03.30AM Finish Date & Time : 21-02-2017 06.30AM Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Intermittent Outages during the outage window. Customers will experience multiple 1...

Unplanned Corporate Data Outage - Telstra - VIC Event Notification Locations Affected : Multiple Suburbs, Victoria Event Start Time : 13-12-2016 04:31PM AEDT Products Impacted : Some Telstra services in Victoria Root cause still being investigated. Exetel apologizes for any inconvenience this may h...

Hi there,

I have tested your service using a soft phone and it seems to be working fine.
You may check the service using the same soft phone.
http://www.counterpath.com/x-lite/

Cheers

I doubt it's anything I'm doing my end, but this is certainly a regular inconvenient occurrence; it happened again tonight. To help others find the IP Change" option, go to Member's Facilities, then "Services and Usage" then the "IP Change" tab near the right. I have re-opened the ref #10272258 & r...