Search found 13 matches

by Mothra888
Mon Feb 23, 2015 9:26 am
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

The technician has been here and phone line noise has gone but I still cannot connect to the internet. I have double checked all of the settings on my modem and everything is correct. When I try and troubleshoot I get the error that the DNS Server is not responding. Could you please check that every...
by Mothra888
Sat Feb 21, 2015 1:54 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

Today I have noticed that the static is not as bad. There is still some but I can hear the dial tone. I am still unable to connect to the internet though. I have checked all of my modem settings and they are correct. I have powered off for 30 secs and restarted. When I switch it on the DSL light is ...
by Mothra888
Fri Feb 20, 2015 5:57 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

Did you get an update from the supplier as to why they said it was fixed when all I have on my phone line is static and still cannot connect to the internet?
by Mothra888
Fri Feb 20, 2015 10:59 am
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

I just tested the line - there is a faint dial tone but I can only just hear it underneath a large amount of static noise. Modem cannot connect - most likely due to this static.

So issue remains unresolved
by Mothra888
Fri Feb 20, 2015 9:52 am
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

16th day with no phone or internet with no timeframe for a fix. Every day I get the same answer - that it has been escalated. Which does not tell me much at all. I find this unacceptable. There must be someone at Exetel or your supplier who can estimate when it will be fixed. As mentioned previously...
by Mothra888
Thu Feb 19, 2015 2:51 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

15th day of no phone or internet and no news as to when it will be fixed.

Have there been any updates?
by Mothra888
Wed Feb 18, 2015 4:56 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

I have been standing by for an update as suggested in the previous post but still nothing. All I keep getting is the same text advising: 'Currently your reported service is being investigated by our wholesale supplier. We are working closely with the wholesale supplier and will obtain an update as s...
by Mothra888
Tue Feb 17, 2015 3:37 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

Can anyone tell me how long should I expect to wait for an update?
by Mothra888
Mon Feb 16, 2015 4:00 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

Ok. So I am guessing that I should not be expecting this fixed by the second commitment date I was given (ie 17th Feb by 7pm)? Do I have a new timeframe? As I am a photographer working from home sending large files daily (3GB per day on average) I have had to rely on mobile broadband to continue wor...
by Mothra888
Sun Feb 15, 2015 1:31 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

I still have no phone or internet. On Thursday, Friday and again today I have received SMS messages stating: 'Currently your reported service is being investigated by our wholesale supplier. We are working closely with the wholesale supplier and will obtain an update as soon as possible' Are these j...
by Mothra888
Thu Feb 12, 2015 7:36 am
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

CSG or not. Shouldn't I still be able to find information on a Mass Service Disruption? If not from Exetel, from the supplier? In a reply above, staff member James posted a Telstra link for finding info on MSD by area but there is nothing coming up for the Mayfield/Newcastle area.
by Mothra888
Wed Feb 11, 2015 10:14 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

Re: No phone or internet - 13 day wait for technician

I cannot find any information in regards to a Mass Service Disruption in my area. Could you please let me know where I could find some information on this? The ACMA site advises that to be exempt from the Customer Service Guarantee (CSG) that a provide must provide a notice to affected customers sta...
by Mothra888
Tue Feb 10, 2015 11:17 pm
Forum: Telephone issues
Topic: No phone or internet - 13 day wait for technician
Replies: 29
Views: 8127

No phone or internet - 13 day wait for technician

Hello, On Thursday 5th Feb I had my phone line go dead and with it my internet connection. So I rant Exetel support who did a line test from their end and advised that a technician would need to be sent out. I was told that I would receive an SMS advising when this would be. I received the text late...