Exetel customer help forum

Update

Outage is now restored.

Restored Time : 30/07/2016 12:43 PM

Event Notification Location Affected: Castle Hill, NSW Event Start Time: 30/07/2016 08:37 AM Products Impacted: Some AAPT services in Castle Hill, NSW Root cause : Network element failure Number of Services Impacted: Unknown ETR: Unknown Exetel apologises for any inconvenience this may have caused.

Update

Repairs completed. All services restored.

Update

Outage is now fully Restored.

Exetel apologizes for any inconvenience this may have caused.

Update

Schedule Maintenance has completed successfully.

Update

An Emergency maintenance has been booked for after hours.

Event Notification Event Start Time: 03/06/2016 - 10:00AM AEST (approximately) Products Impacted: Telstra Fibre Additional Information: Some Telstra Fibre services may experience packet-loss and connectivity issues due to the ongoing outage. Root cause: Still being investigated. Number of Services I...

Event Notification Start Date & Time : 31st May 2016 - 12.00 AM Australian Eastern Daylight Time. Finish Date & Time : 31st May 2016 - 06.00 AM Australian Eastern Daylight Time. Work Description : Exetel will be performing a network maintenance during this outage window. Impact : All Corporate grad...

No new updates yet. Our suppliers are still investigating the root cause of this problem as the issue is intermittent.

We do apologies for the inconvenience caused to you.

Update

This outage has now been restored.

Extended carrier has reset the Master switch which has restored the network fault.

Update

Emergency Outage scheduled between 01.00 AM - 06.00 AM on 12/05/16.

Your service may experience 30 minutes outage during this maintenance window.

3rd Party Carrier will be performing configuration changes and software upgrades to resolve the network fault.

Update

Emergency Outage scheduled between 01.00 AM - 06.00 AM on 11/05/16.

Your service may experience 2, 15 minutes outage during this maintenance window.

Update

Our suppliers require to upgrade the firmware of their equipment's.

A maintenance window of 15mins is required to perform the upgrade

The upgrade will occur outside business hours (No ETA yet).

Event Notification Location Affected: Castle Hills and surrounding suburbs, NSW Event Start Time: 09 March 2016 02:30 pm AEDST Products Impacted: Some AAPT copper services in the above mentioned area Root cause : Unknown Number of Services Impacted: Unknown ETR: Unknown Exetel apologies for the inc...

Event Notification Location Affected: Multiple suburbs in New South Wales Event Start Time: 25/02/2016 3.00 PM AEDT Products Impacted: Fibre services Additional Information: Some services in NSW may experience connectivity issues Root cause still being investigated. Fault raised to Suppliers. Numbe...