Search found 131 matches

by Nathanael S
Thu Jun 15, 2017 7:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - COMO, NSW - In progress
Replies: 4
Views: 944

Unplanned ADSL Network Outage - COMO, NSW - In progress

Event Notification Location Affected: COMO, NSW Event Start Time: 15/06/2017 07:06 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our who...
by Nathanael S
Tue Jun 13, 2017 4:50 pm
Forum: Archived threads
Topic: NSW Browsing issues - Multiple Suburbs
Replies: 2
Views: 848

NSW Browsing issues - Multiple Suburbs

We are currently receiving reports of some customers in NSW experiencing browsing issues, with their ADSL services. We are currently investigating these cases with our suppliers to obtain a confirmation on the issue and there-on a prompt resolution. Kindly await updates on the progress of the above ...
by Nathanael S
Fri May 12, 2017 4:01 pm
Forum: VOIP
Topic: VOIP activiation
Replies: 1
Views: 1033

Re: VOIP activiation

wal.e wrote:I had my NBN connected on Monday, I'm just trying to find out when my VOIP will be activated. on 0201345747
We are looking into this.. We will have an update for you shortly.
by Nathanael S
Wed May 10, 2017 10:55 pm
Forum: VOIP
Topic: Telephone number ported over from Telstra for VOIP service
Replies: 8
Views: 2010

Re: Telephone number ported over from Telstra for VOIP servi

As of today 10/05/2017 my telephone number was ported over from Telstra for my VOIP service I applied for last December (2016) when I transferred from ADSL to NBN. I have heard nothing from Exetel concerning this matter. I would like some in this matter of setting up my VOIP service. I read that I ...
by Nathanael S
Wed May 10, 2017 10:47 pm
Forum: NBN and other Fibre Services
Topic: NBN Dropping out on FTTN
Replies: 3
Views: 1283

Re: NBN Dropping out on FTTN

Hi Guys, connected to the NBN on 26/4/2017 asked for 100MB plan and received 28MB speed. Too far from the NODE apparently. ( Well planned NBN.....NOT) Anyway yesterday I noticed that the Modem was reconnecting every 3- 4 minutes and also my old phone line( NOT NEW VOIP Phone) has gone and there is ...
by Nathanael S
Tue May 02, 2017 2:23 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 46070

Re: The Exetel almost-13-year club

I joined Exetel ADSL1 back on 14 June 2004 - so 13 years this coming June 14, except it won't be because I have today given the required 30 days notice to cancel my Exetel services. This is not a decision which I took lightly. I feel sad. This sad state of affairs was brought about by the frequent ...
by Nathanael S
Thu Apr 27, 2017 10:26 pm
Forum: ADSL connections
Topic: Appalingly bad speeds over the past week
Replies: 34
Views: 9809

Re: Appalingly bad speeds over the past week

Bi-directional flow would be from the few websites which actually work - as previously described in earlier posts in this thread, such as facebook, and google (however while google will provide search results, clicking on any links provided in google search results does not work). It appears to hav...
by Nathanael S
Sat Mar 11, 2017 7:26 pm
Forum: ADSL connections
Topic: Have Extel ADSL connection - suddenly PIN numer request for
Replies: 12
Views: 2952

Re: Have Extel ADSL connection - suddenly PIN numer request

I am now unable to log in to myexetel so I can not check if any progress has been made. Seems I can log in to Forum but when trying to post this message and was ask for second log in (service number used) I was initially refused but on the 3rd try to my surprised I gained access. To emphasize: My p...
by Nathanael S
Sat Mar 11, 2017 7:25 pm
Forum: Member facilities & usage meter
Topic: Unable to login to Account / My Exetel
Replies: 6
Views: 2002

Re: Unable to login to Account / My Exetel

It should be working now.. We have reset the password so please check your email for the logins!
by Nathanael S
Sat Mar 11, 2017 7:18 pm
Forum: ADSL connections
Topic: Have Extel ADSL connection - suddenly PIN numer request for
Replies: 12
Views: 2952

Re: Have Extel ADSL connection - suddenly PIN numer request

I am now unable to log in to myexetel so I can not check if any progress has been made. Seems I can log in to Forum but when trying to post this message and was ask for second log in (service number used) I was initially refused but on the 3rd try to my surprised I gained access. Trying to attach a...
by Nathanael S
Sat Feb 11, 2017 9:25 am
Forum: Archived threads
Topic: Fibre Network Outage, Zetland, NSW
Replies: 2
Views: 468

Re: Fibre Network Outage, Zetland, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Sat Feb 11, 2017 9:07 am
Forum: Archived threads
Topic: Fibre Network Outage, Multiple Suburbs, Victoria
Replies: 4
Views: 1162

Re: Fibre Network Outage, Multiple Suburbs, Victoria

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Fri Dec 30, 2016 8:42 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - GREENWITH , NSW - In Progress
Replies: 3
Views: 516

Re: Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Fri Dec 30, 2016 8:38 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Walkley Heights, SA
Replies: 1
Views: 292

Re: Unplanned ADSL Network Outage - Walkley Heights, SA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Wed Dec 28, 2016 11:55 am
Forum: Archived threads
Topic: Unplanned Fibre outage - MAITLAND, NSW - In progress
Replies: 3
Views: 797

Unplanned Fibre outage - MAITLAND, NSW - In progress

Event Notification Location Affected: MAITLAND and surrounding suburbs, NSW Event Start : 28-12-2016 Products Impacted: Fibre broadband Additional Information: Most customers in the above mentioned area may experience connectivity issues such as drop outs and slow speeds. Root cause still being inve...