Search found 95 matches

by kasunr
Tue Feb 20, 2018 10:29 am
Forum: Archived threads
Topic: Unplanned Corporate & Residential Data Outage - Victoria
Replies: 2
Views: 452

Re: Unplanned Corporate & Residential Data Outage - Victoria

Update

Root Cause : A DDOS attack targeting one of Exetel's hops in Victoria.

Apologies for any inconvenience caused.
by kasunr
Fri Feb 16, 2018 4:49 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Data Outage - Victoria
Replies: 2
Views: 452

Re: Unplanned Corporate & Residential Data Outage - Victoria

Update

All services have been restored. Kindly check the services and get back to us if any issue persists.
Root Cause : Still under investigation.

Apologies for any inconvenience caused.
by kasunr
Fri Jan 12, 2018 11:51 am
Forum: Archived threads
Topic: Planned Network Maintenance - NSW
Replies: 0
Views: 799

Planned Network Maintenance - NSW

Event Notification Start Date & Time : 23 January 2018 - 02:00AM Australian Eastern Standard Time. Finish Date & Time : 23 January 2018 - 06:00AM Australian Eastern Standard Time. Work Description : Exetel will be performing a Network Maintenance during this outage window. Impact : Some of the Corp...
by kasunr
Thu Dec 28, 2017 11:18 am
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage-NSW-Ingleburn(AAPT
Replies: 1
Views: 387

Re: Unplanned Corporate Copper Network Outage-NSW-Ingleburn(

Update

Wholesale Supplier has informed that the outage has been restored.

In the event that your service has not restored, the interfacing equipment or link will require a reset. If services do not restore, please contact Exetel.
by kasunr
Fri Dec 01, 2017 11:58 am
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - NSW
Replies: 3
Views: 588

Re: Unplanned Corporate Copper Network Outage - NSW

Update

Fibre Splicing team on site working on the issue.

Exetel apologize for any inconvenience this may have caused.
by kasunr
Fri Dec 01, 2017 10:19 am
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - NSW
Replies: 3
Views: 588

Unplanned Corporate Copper Network Outage - NSW

Unplanned Corporate Copper Network Outage - NSW Event Notification Location Affected: NSW Event Start Time: 01/12/2017 08:29 AM AEDT Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Fib...
by kasunr
Mon Aug 28, 2017 12:32 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales - Parklea
Replies: 25
Views: 5916

Re: Unplanned Corporate Data Outage - New South Wales - Park

Update. The Wholesale Supplier has advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. The work is nearing completion and no firm ETR is currently available. The 3rd party provider has confirmed that four of the 11 main cables have been completed. It i...
by kasunr
Thu May 11, 2017 9:47 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales - Parklea
Replies: 25
Views: 5916

Re: Unplanned Corporate Data Outage - New South Wales

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale Supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by kasunr
Tue Dec 13, 2016 10:27 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Telstra - VIC
Replies: 3
Views: 576

Re: Unplanned Corporate Data Outage - Telstra - VIC

Update

Wholesale Supplier technicians are working on this at the moment.
ETA : 14/12/2016 05:30 AM
by kasunr
Mon Jun 27, 2016 8:50 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Bondi, NSW
Replies: 3
Views: 372

Re: Unplanned Corporate Data Outage - Bondi, NSW

Update: AAPT Field Engineers are still investigating the issue
by kasunr
Wed Jun 01, 2016 7:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage - WA
Replies: 5
Views: 1380

Re: Unplanned Fibre Outage - WA

Update

This service outage is still ongoing and the supplier technicians are working on this.

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by kasunr
Sun May 29, 2016 11:09 pm
Forum: NBN and other Fibre Services
Topic: Abysmal speeds on Fibre - South Brisbane
Replies: 7
Views: 1601

Re: Abysmal speeds on Fibre - South Brisbane

Hi Chris,
We have sent you an email to the nominated email address via ticket id : 10339986. Kindly reply back to the email to investigate the issue further.
by kasunr
Tue May 10, 2016 11:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs, QLD
Replies: 2
Views: 564

Re: Unplanned ADSL Outage - Multiple Suburbs, QLD

UPDATE

This service outage has now been restored.
Exetel apologizes for any inconvenience this may have caused.
by kasunr
Sun May 01, 2016 8:58 pm
Forum: Modem issues
Topic: FTTN VDSL Modem recommendations?
Replies: 18
Views: 7841

Re: FTTN VDSL Modem recommendations?

Hi Criten,

We will get back to you with FTTN modem recommendations as soon as possible.
by kasunr
Sat Apr 09, 2016 11:21 pm
Forum: ADSL connections
Topic: Troubles with Oceanic World of Warcraft Servers after 7pm
Replies: 47
Views: 7837

Re: Troubles with Oceanic World of Warcraft Servers after 7p

Khondo wrote:Lag was not too bad tonight but had a serious disconnect issue.

So inconsistent.
We will investigate this issue further and get back to you with an update.