Search found 198 matches

by HimaJ
Tue Apr 16, 2019 11:00 pm
Forum: NBN and other Fibre Services
Topic: 500 meters from the node, yet 20% less speed
Replies: 2
Views: 81

Re: 500 meters from the node, yet 20% less speed

Please be kind enough to pm us your service number or customer ID in order to look in to your issue urgently.
by HimaJ
Tue Apr 16, 2019 10:52 pm
Forum: Modem issues
Topic: Netcomm NF18ACV IPV6 Issues
Replies: 1
Views: 69

Re: Netcomm NF18ACV IPV6 Issues

Please note that we have sent you an email update via the reference number - 14843220.

Please go through the email and if you have any further concerns please get back to us via the same email thread.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Wed Apr 10, 2019 10:41 pm
Forum: Mobile services
Topic: Diversion codes
Replies: 6
Views: 52

Re: Diversion codes

Unfortunately it is not possible to activate the said diversion through Exetel's website or through a landline. If you want us to activate all calls to be diverted - please PM us with your mobile number and the target number (the number that you want the calls to be diverted to) where we can urgentl...
by HimaJ
Wed Apr 10, 2019 10:19 pm
Forum: Mobile services
Topic: Diversion codes
Replies: 6
Views: 52

Re: Diversion codes

Yes, it is possible ...

Please use the following code for that.

Only diverts when no coverage: code 62

Ex: ** 62 * (target phone number) ** (enter ring time: 05, 10, 15, 20, 25, 30) # (press call)
by HimaJ
Wed Apr 10, 2019 10:10 pm
Forum: Mobile services
Topic: Diversion codes
Replies: 6
Views: 52

Re: Diversion codes

Please find the following codes with regards to the Mobile call diversions. ------------------------------------------------------------------------------- 67 Divert calls when "Busy" (on another call) 61 Divert calls when "Answer" (i.e. didn’t hear mobile ring) 62 Divert calls when "Unreachable" (i...
by HimaJ
Tue Apr 09, 2019 10:41 pm
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 195

Re: High Latency Charlestown NSW NBN

First of all we would like to apologize for not providing the technical explanation in the first place as per your request.

Please note that we have dropped you an email with the update via the ticket number - 14646193.

Please feel free to contact Exetel if you have any further concerns.
by HimaJ
Tue Apr 09, 2019 10:29 pm
Forum: Invoicing & billing
Topic: Paying for no internet
Replies: 7
Views: 151

Re: Paying for no internet

as per ticket #14793057 i have calculated that we have not had any internet for 22% of this billing month. i do hope to see this on the next bill. and please see to ticket #14772577 as well. im sick of recieving emails at 3am. unlike other people i do have to monitor my fatigue management Please no...
by HimaJ
Fri Mar 29, 2019 2:26 pm
Forum: NBN and other Fibre Services
Topic: Can't connect to most websites after NBN activated and email doesn't work
Replies: 19
Views: 491

Re: Can't connect to most websites after NBN activated and email doesn't work

First of all Exetel apologies for the inconvenience may have caused by this. Please note that prior sending the email (reference # : 14702929) we have checked your connection and there was a healthy packet flow. That was the reason for sending the email at the first place to collect some valuable in...
by HimaJ
Thu Feb 28, 2019 11:00 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 253

Re: Poor Quality Voice Connection - only with Exetel

Please be advised that we have sent you an email with instructions regarding your service issue to your nominated email address under the reference number - 14416930 Please get back to us via the same email thread if you need further assistance. Exetel apologies for the inconvenience may have caused...
by HimaJ
Mon Feb 25, 2019 7:17 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Hoppers Crossing-VIC -In progress
Replies: 1
Views: 102

Unplanned Network Outage -Hoppers Crossing-VIC -In progress

Location Affected: Hoppers Crossing - VIC Event Start : 25-02-2019 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Wed Jan 23, 2019 3:25 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs
Replies: 1
Views: 155

Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs

Event Notification Locations Affected : Cranbourne and Surrounding Suburbs - VIC Event Start Time : 22/01/2019 07:00 AEDT Estimated end Time: 02/02/2019 20:00 AEDT Products Impacted : Fibre Additional Information : Affected services may experience intermittent service until the maintenance complete...
by HimaJ
Tue Jan 15, 2019 10:09 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1105

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by HimaJ
Tue Jan 15, 2019 10:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Ripley , QLD
Replies: 3
Views: 271

Re: Unplanned Fibre Network Outage -Ripley , QLD

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Dec 22, 2018 8:14 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 456

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has extended the network maintenance time window. ------------------------------------------------------------- Start Date & Time : 23-12-2018 00:00:00 AEST Finish Date & Time : 23-12-2018 05:00:00 AEST -----------------------------...
by HimaJ
Sat Dec 22, 2018 3:24 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 456

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has rescheduled the network maintenance as follows. Start Date & Time : 23-12-2018 00:30:00 AEST Finish Date & Time : 23-12-2018 01:30:00 AEST Duration : 1 hour Work Description : Our supplier Network Engineers will be performing a ...