Exetel customer help forum

Event Notification Locations Affected : Cranbourne and Surrounding Suburbs - VIC Event Start Time : 22/01/2019 07:00 AEDT Estimated end Time: 02/02/2019 20:00 AEDT Products Impacted : Fibre Additional Information : Affected services may experience intermittent service until the maintenance complete...

Update

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

Event Notification - Update Please note that our wholesale supplier has extended the network maintenance time window. ------------------------------------------------------------- Start Date & Time : 23-12-2018 00:00:00 AEST Finish Date & Time : 23-12-2018 05:00:00 AEST -----------------------------...

Event Notification - Update Please note that our wholesale supplier has rescheduled the network maintenance as follows. Start Date & Time : 23-12-2018 00:30:00 AEST Finish Date & Time : 23-12-2018 01:30:00 AEST Duration : 1 hour Work Description : Our supplier Network Engineers will be performing a ...

Update:

Outage is still ongoing.

The supplier is unable to provide us any estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Location Affected: Bald Hills - QLD Event Start : 21-10-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...

Also can you please try to access the sites with the TCP port number at the end of the URL as follows.

Eg: https://www.woolworths.com.au:80/

Ok the issue is back again. I think I lasted 3 days before sites are blocked again with the new IP address. e.g Access Denied You don't have permission to access "http://www.woolworths.com.au/" on this server. Reference #18.dd07d217.1540104554.20c3b3b1 I tried changing the MTU value in the modem bu...

Location Affected: Multiple Suburbs - VIC Event Start : 20-10-2018 Products Impacted : Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage...

Location Affected: Multiple suburbs - VIC Event Start : 01-10-2018 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...

We could see that you are using a ZTE modem which is capable of handling 2.4 GHz and 5.0 GHz wireless networks and by default both the bands are active. Therefore make sure you check whether the play-station 4 is compatible with 5.0 GHz wireless band since it might be a problem with the compatibilit...

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem/router and test the service.

Exetel do apologize for any inconvenience caused.

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

Update

This outage is still ongoing.

Estimated time of Resolution: Our supplier could not provide an estimated time of restoration as of yet.

Exetel apologizes for any inconvenience caused.