Search found 211 matches
- Fri Dec 27, 2019 1:38 pm
- Forum: Archived threads
- Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
- Replies: 13
- Views: 1997
Unplanned Network Outage -Multiple suburbs-NSW - In progress
Location Affected: Hay Market and surrounding suburbs - NSW Event Start : 27-12-2019 Products Impacted: Fiber Supplier : Telstra Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : 31-12-2019 ...
- Thu Dec 26, 2019 10:44 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
- Replies: 43
- Views: 4011
Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Update:
Our wholesale supplier advises the outage is ongoing.
Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
Our wholesale supplier advises the outage is ongoing.
Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
- Mon Dec 02, 2019 8:42 pm
- Forum: Archived threads
- Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
- Replies: 3
- Views: 651
Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Location Affected: Varsity Lakes - QLD Event Start : 02-12-2019 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has...
- Thu Oct 17, 2019 4:50 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
- Replies: 8
- Views: 1049
Unplanned ADSL Outage - Altona Meadows - VIC In progress
Event Notification Locations Affected : Altona Meadows - VIC Products Impacted : ADSL / PSTN Supplier : Telstra Event Start Time : 17/10/2019 Estimated Time of Resolution : 18/10/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentioned ar...
- Thu Aug 15, 2019 10:54 pm
- Forum: Archived threads
- Topic: Unplanned Fiber Network Outage - Haymarket, NSW
- Replies: 1
- Views: 521
Re: Unplanned Fiber Network Outage - Haymarket, NSW
Update
This outage has been restored.
Please power reboot your modems/routers
Exetel apologizes for any inconvenience caused.
This outage has been restored.
Please power reboot your modems/routers
Exetel apologizes for any inconvenience caused.
- Thu Aug 01, 2019 10:50 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA
- Replies: 2
- Views: 515
Re: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA
Update
This outage is still ongoing.
Exetel apologizes for any inconvenience caused.
This outage is still ongoing.
Exetel apologizes for any inconvenience caused.
- Thu Jul 11, 2019 5:54 pm
- Forum: Archived threads
- Topic: Planned ADSL Network Outage - Multiple Suburbs - QLD
- Replies: 1
- Views: 562
Planned ADSL Network Outage - Multiple Suburbs - QLD
Event Notification Locations Affected: Multiple Suburbs - QLD Products Impacted : Optus ADSL Services Supplier : Optus Event Start Time: 12 July 2019 04:00 AM AEST Estimated Resolution : 12 July 2019 06:00 AM AEST Root cause : Planned maintenance Additional Information: Most customers in the above ...
- Fri Jul 05, 2019 9:40 pm
- Forum: ADSL connections
- Topic: www.exetel.com.au took too long to respond.
- Replies: 3
- Views: 1236
Re: www.exetel.com.au took too long to respond.
Apologies for the long respond time. Please be advised that we have updated our wholesale supplier regarding your service issue with the highest priority. Fault reference number : 15447437 Once we received a feedback from the wholesale supplier we will update you via this email thread. Exetel apolog...
- Thu Jul 04, 2019 9:49 pm
- Forum: Mobile services
- Topic: Problems with porting of mobile phone - No data or SMS
- Replies: 5
- Views: 1198
Re: Problems with porting of mobile phone - No data or SMS
Thank you for providing the details.
Please note that we have sent you an email update to your nominated email address. Please refer the email and if you have any further concerns please get back to us via the same email thread.
Reference number : 15533256
Please note that we have sent you an email update to your nominated email address. Please refer the email and if you have any further concerns please get back to us via the same email thread.
Reference number : 15533256
- Thu Jul 04, 2019 9:00 pm
- Forum: Other
- Topic: Can't login to My Exetel
- Replies: 1
- Views: 721
Re: Can't login to My Exetel
Can you please PM us your service number / customer ID or contact mobile number where we can provide you the member facility credentials.
- Thu Jul 04, 2019 8:57 pm
- Forum: Mobile services
- Topic: Problems with porting of mobile phone - No data or SMS
- Replies: 5
- Views: 1198
Re: Problems with porting of mobile phone - No data or SMS
Can you please PM us your Mobile service number where we can look into your matter urgently.
- Fri May 31, 2019 10:50 pm
- Forum: NBN and other Fibre Services
- Topic: netgear orbi
- Replies: 7
- Views: 1406
Re: netgear orbi
Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line to reside...
- Fri May 31, 2019 10:39 pm
- Forum: ADSL connections
- Topic: Outage or Possible service issue
- Replies: 5
- Views: 1525
Re: Outage or Possible service issue
Hi Carl, Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line ...
- Tue Apr 16, 2019 11:00 pm
- Forum: NBN and other Fibre Services
- Topic: 500 meters from the node, yet 20% less speed
- Replies: 2
- Views: 918
Re: 500 meters from the node, yet 20% less speed
Please be kind enough to pm us your service number or customer ID in order to look in to your issue urgently.
- Tue Apr 16, 2019 10:52 pm
- Forum: Modem issues
- Topic: Netcomm NF18ACV IPV6 Issues
- Replies: 1
- Views: 1084
Re: Netcomm NF18ACV IPV6 Issues
Please note that we have sent you an email update via the reference number - 14843220.
Please go through the email and if you have any further concerns please get back to us via the same email thread.
Exetel apologies for the inconvenience may have caused by this.
Please go through the email and if you have any further concerns please get back to us via the same email thread.
Exetel apologies for the inconvenience may have caused by this.