Search found 211 matches

by HimaJ
Fri Dec 27, 2019 1:38 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 1640

Unplanned Network Outage -Multiple suburbs-NSW - In progress

Location Affected: Hay Market and surrounding suburbs - NSW Event Start : 27-12-2019 Products Impacted: Fiber Supplier : Telstra Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : 31-12-2019 ...
by HimaJ
Thu Dec 26, 2019 10:44 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 2951

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Mon Dec 02, 2019 8:42 pm
Forum: Archived threads
Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Replies: 3
Views: 519

Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Location Affected: Varsity Lakes - QLD Event Start : 02-12-2019 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has...
by HimaJ
Thu Oct 17, 2019 4:50 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 806

Unplanned ADSL Outage - Altona Meadows - VIC In progress

Event Notification Locations Affected : Altona Meadows - VIC Products Impacted : ADSL / PSTN Supplier : Telstra Event Start Time : 17/10/2019 Estimated Time of Resolution : 18/10/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentioned ar...
by HimaJ
Thu Aug 15, 2019 10:54 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Haymarket, NSW
Replies: 1
Views: 436

Re: Unplanned Fiber Network Outage - Haymarket, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Thu Aug 01, 2019 10:50 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA
Replies: 2
Views: 399

Re: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA

Update

This outage is still ongoing.

Exetel apologizes for any inconvenience caused.
by HimaJ
Thu Jul 11, 2019 5:54 pm
Forum: Archived threads
Topic: Planned ADSL Network Outage - Multiple Suburbs - QLD
Replies: 1
Views: 462

Planned ADSL Network Outage - Multiple Suburbs - QLD

Event Notification Locations Affected: Multiple Suburbs - QLD Products Impacted : Optus ADSL Services Supplier : Optus Event Start Time: 12 July 2019 04:00 AM AEST Estimated Resolution : 12 July 2019 06:00 AM AEST Root cause : Planned maintenance Additional Information: Most customers in the above ...
by HimaJ
Fri Jul 05, 2019 9:40 pm
Forum: ADSL connections
Topic: www.exetel.com.au took too long to respond.
Replies: 3
Views: 1008

Re: www.exetel.com.au took too long to respond.

Apologies for the long respond time. Please be advised that we have updated our wholesale supplier regarding your service issue with the highest priority. Fault reference number : 15447437 Once we received a feedback from the wholesale supplier we will update you via this email thread. Exetel apolog...
by HimaJ
Thu Jul 04, 2019 9:49 pm
Forum: Mobile services
Topic: Problems with porting of mobile phone - No data or SMS
Replies: 5
Views: 964

Re: Problems with porting of mobile phone - No data or SMS

Thank you for providing the details.

Please note that we have sent you an email update to your nominated email address. Please refer the email and if you have any further concerns please get back to us via the same email thread.

Reference number : 15533256
by HimaJ
Thu Jul 04, 2019 9:00 pm
Forum: Other
Topic: Can't login to My Exetel
Replies: 1
Views: 575

Re: Can't login to My Exetel

Can you please PM us your service number / customer ID or contact mobile number where we can provide you the member facility credentials.
by HimaJ
Thu Jul 04, 2019 8:57 pm
Forum: Mobile services
Topic: Problems with porting of mobile phone - No data or SMS
Replies: 5
Views: 964

Re: Problems with porting of mobile phone - No data or SMS

Can you please PM us your Mobile service number where we can look into your matter urgently.
by HimaJ
Fri May 31, 2019 10:50 pm
Forum: NBN and other Fibre Services
Topic: netgear orbi
Replies: 7
Views: 1142

Re: netgear orbi

Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line to reside...
by HimaJ
Fri May 31, 2019 10:39 pm
Forum: ADSL connections
Topic: Outage or Possible service issue
Replies: 5
Views: 1235

Re: Outage or Possible service issue

Hi Carl, Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line ...
by HimaJ
Tue Apr 16, 2019 11:00 pm
Forum: NBN and other Fibre Services
Topic: 500 meters from the node, yet 20% less speed
Replies: 2
Views: 758

Re: 500 meters from the node, yet 20% less speed

Please be kind enough to pm us your service number or customer ID in order to look in to your issue urgently.
by HimaJ
Tue Apr 16, 2019 10:52 pm
Forum: Modem issues
Topic: Netcomm NF18ACV IPV6 Issues
Replies: 1
Views: 949

Re: Netcomm NF18ACV IPV6 Issues

Please note that we have sent you an email update via the reference number - 14843220.

Please go through the email and if you have any further concerns please get back to us via the same email thread.

Exetel apologies for the inconvenience may have caused by this.