Search found 188 matches

by HimaJ
Wed Jan 23, 2019 3:25 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs
Replies: 1
Views: 130

Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs

Event Notification Locations Affected : Cranbourne and Surrounding Suburbs - VIC Event Start Time : 22/01/2019 07:00 AEDT Estimated end Time: 02/02/2019 20:00 AEDT Products Impacted : Fibre Additional Information : Affected services may experience intermittent service until the maintenance complete...
by HimaJ
Tue Jan 15, 2019 10:09 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 903

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by HimaJ
Tue Jan 15, 2019 10:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Ripley , QLD
Replies: 3
Views: 193

Re: Unplanned Fibre Network Outage -Ripley , QLD

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Dec 22, 2018 8:14 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 414

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has extended the network maintenance time window. ------------------------------------------------------------- Start Date & Time : 23-12-2018 00:00:00 AEST Finish Date & Time : 23-12-2018 05:00:00 AEST -----------------------------...
by HimaJ
Sat Dec 22, 2018 3:24 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 414

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has rescheduled the network maintenance as follows. Start Date & Time : 23-12-2018 00:30:00 AEST Finish Date & Time : 23-12-2018 01:30:00 AEST Duration : 1 hour Work Description : Our supplier Network Engineers will be performing a ...
by HimaJ
Sun Oct 21, 2018 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Peats Ridge & Surrounding Suburbs, NSW
Replies: 5
Views: 390

Re: Unplanned ADSL Network Outage - Peats Ridge & Surrounding Suburbs, NSW

Update:

Outage is still ongoing.

The supplier is unable to provide us any estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Oct 21, 2018 8:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Bald Hills QLD - In progress
Replies: 3
Views: 208

Unplanned ADSL Network Outage - Bald Hills QLD - In progress

Location Affected: Bald Hills - QLD Event Start : 21-10-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...
by HimaJ
Sun Oct 21, 2018 7:17 pm
Forum: NBN and other Fibre Services
Topic: Sites blocked - access denied error
Replies: 19
Views: 1968

Re: Sites blocked - access denied error

Also can you please try to access the sites with the TCP port number at the end of the URL as follows.

Eg: https://www.woolworths.com.au:80/
by HimaJ
Sun Oct 21, 2018 7:14 pm
Forum: NBN and other Fibre Services
Topic: Sites blocked - access denied error
Replies: 19
Views: 1968

Re: Sites blocked - access denied error

Ok the issue is back again. I think I lasted 3 days before sites are blocked again with the new IP address. e.g Access Denied You don't have permission to access "http://www.woolworths.com.au/" on this server. Reference #18.dd07d217.1540104554.20c3b3b1 I tried changing the MTU value in the modem bu...
by HimaJ
Sat Oct 20, 2018 8:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple Suburbs-VIC -In progress
Replies: 1
Views: 589

Unplanned Network Outage -Multiple Suburbs-VIC -In progress

Location Affected: Multiple Suburbs - VIC Event Start : 20-10-2018 Products Impacted : Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage...
by HimaJ
Mon Oct 01, 2018 7:58 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple suburbs - VIC - In
Replies: 1
Views: 278

Unplanned Fiber Network Outage - Multiple suburbs - VIC - In

Location Affected: Multiple suburbs - VIC Event Start : 01-10-2018 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Thu Sep 20, 2018 9:23 pm
Forum: Modem issues
Topic: Can’t connect PlayStation 4 to 5G only 2.4 why
Replies: 1
Views: 393

Re: Can’t connect PlayStation 4 to 5G only 2.4 why

We could see that you are using a ZTE modem which is capable of handling 2.4 GHz and 5.0 GHz wireless networks and by default both the bands are active. Therefore make sure you check whether the play-station 4 is compatible with 5.0 GHz wireless band since it might be a problem with the compatibilit...
by HimaJ
Fri Sep 07, 2018 10:35 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 3
Views: 505

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem/router and test the service.

Exetel do apologize for any inconvenience caused.
by HimaJ
Wed Sep 05, 2018 10:17 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Waterford, NSW
Replies: 1
Views: 214

Re: Unplanned Fibre Network Outage - Waterford, NSW

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Tue Sep 04, 2018 10:41 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Suffolk Park, NSW
Replies: 2
Views: 206

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Update

This outage is still ongoing.

Estimated time of Resolution: Our supplier could not provide an estimated time of restoration as of yet.

Exetel apologizes for any inconvenience caused.