Exetel customer help forum

Location Affected: Hay Market and surrounding suburbs - NSW Event Start : 27-12-2019 Products Impacted: Fiber Supplier : Telstra Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : 31-12-2019 ...

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Location Affected: Varsity Lakes - QLD Event Start : 02-12-2019 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has...

Event Notification Locations Affected : Altona Meadows - VIC Products Impacted : ADSL / PSTN Supplier : Telstra Event Start Time : 17/10/2019 Estimated Time of Resolution : 18/10/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentioned ar...

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.

Update

This outage is still ongoing.

Exetel apologizes for any inconvenience caused.

Event Notification Locations Affected: Multiple Suburbs - QLD Products Impacted : Optus ADSL Services Supplier : Optus Event Start Time: 12 July 2019 04:00 AM AEST Estimated Resolution : 12 July 2019 06:00 AM AEST Root cause : Planned maintenance Additional Information: Most customers in the above ...

Apologies for the long respond time. Please be advised that we have updated our wholesale supplier regarding your service issue with the highest priority. Fault reference number : 15447437 Once we received a feedback from the wholesale supplier we will update you via this email thread. Exetel apolog...

Thank you for providing the details.

Please note that we have sent you an email update to your nominated email address. Please refer the email and if you have any further concerns please get back to us via the same email thread.

Reference number : 15533256

Can you please PM us your service number / customer ID or contact mobile number where we can provide you the member facility credentials.

Can you please PM us your Mobile service number where we can look into your matter urgently.

Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line to reside...

Hi Carl, Thank you for the forum post. We could not find any service under the IP address. In case of you have any Exetel ticket reference number please provide us via this thread where we can look into the matter urgently. If not please drop us an email with with service number in the subject line ...

Please be kind enough to pm us your service number or customer ID in order to look in to your issue urgently.

Please note that we have sent you an email update via the reference number - 14843220.

Please go through the email and if you have any further concerns please get back to us via the same email thread.

Exetel apologies for the inconvenience may have caused by this.