Exetel customer help forum

Please be kind enough to pm us your service number or customer ID in order to look in to your issue urgently.

Please note that we have sent you an email update via the reference number - 14843220.

Please go through the email and if you have any further concerns please get back to us via the same email thread.

Exetel apologies for the inconvenience may have caused by this.

Unfortunately it is not possible to activate the said diversion through Exetel's website or through a landline. If you want us to activate all calls to be diverted - please PM us with your mobile number and the target number (the number that you want the calls to be diverted to) where we can urgentl...

Yes, it is possible ...

Please use the following code for that.

Only diverts when no coverage: code 62

Ex: ** 62 * (target phone number) ** (enter ring time: 05, 10, 15, 20, 25, 30) # (press call)

Please find the following codes with regards to the Mobile call diversions. ------------------------------------------------------------------------------- 67 Divert calls when "Busy" (on another call) 61 Divert calls when "Answer" (i.e. didn’t hear mobile ring) 62 Divert calls when "Unreachable" (i...

First of all we would like to apologize for not providing the technical explanation in the first place as per your request.

Please note that we have dropped you an email with the update via the ticket number - 14646193.

Please feel free to contact Exetel if you have any further concerns.

as per ticket #14793057 i have calculated that we have not had any internet for 22% of this billing month. i do hope to see this on the next bill. and please see to ticket #14772577 as well. im sick of recieving emails at 3am. unlike other people i do have to monitor my fatigue management Please no...

First of all Exetel apologies for the inconvenience may have caused by this. Please note that prior sending the email (reference # : 14702929) we have checked your connection and there was a healthy packet flow. That was the reason for sending the email at the first place to collect some valuable in...

Please be advised that we have sent you an email with instructions regarding your service issue to your nominated email address under the reference number - 14416930 Please get back to us via the same email thread if you need further assistance. Exetel apologies for the inconvenience may have caused...

Location Affected: Hoppers Crossing - VIC Event Start : 25-02-2019 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...

Event Notification Locations Affected : Cranbourne and Surrounding Suburbs - VIC Event Start Time : 22/01/2019 07:00 AEDT Estimated end Time: 02/02/2019 20:00 AEDT Products Impacted : Fibre Additional Information : Affected services may experience intermittent service until the maintenance complete...

Update

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

Event Notification - Update Please note that our wholesale supplier has extended the network maintenance time window. ------------------------------------------------------------- Start Date & Time : 23-12-2018 00:00:00 AEST Finish Date & Time : 23-12-2018 05:00:00 AEST -----------------------------...

Event Notification - Update Please note that our wholesale supplier has rescheduled the network maintenance as follows. Start Date & Time : 23-12-2018 00:30:00 AEST Finish Date & Time : 23-12-2018 01:30:00 AEST Duration : 1 hour Work Description : Our supplier Network Engineers will be performing a ...