Search found 93 matches

by michaeld
Tue Dec 04, 2018 1:28 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1427

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update Our suppliers Field Operations have tested the fibres from the exchange and have identified a suspected fibre cut in the Liverpool area of Sydney, impacting some of Corporate data services. Their Fibre crews are being mobilised to the suspected fault location to identify the issue. No ETR is...
by michaeld
Tue Dec 04, 2018 9:19 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1427

Unplanned Corporate Fibre Network Outage - Telstra - NSW

Location Affected: New South Wales - Multiple suburbs Event Start Time: 03/12/18 21:45 EDST Products Impacted : Some Telstra Corporate Data Services Additional Information: Some customers in Silverwater, Moorebank, Guildford and surrounding area may experience connection issues. Root cause : Still b...
by michaeld
Mon Jul 30, 2018 3:03 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - VIC
Replies: 4
Views: 787

Re: Unplanned Corporate Fibre Network Outage - Telstra - VIC

Outage has been restored.

Root cause has been identified as fiber break.

Exetel do apologize for any inconvenience caused.
by michaeld
Mon Jun 25, 2018 3:20 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , ACT
Replies: 14
Views: 8132

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Update

The outage is still ongoing, supplier technicians are working on the fault.

The supplier is unable to provide an Estimated Time of Restoration for the outage itself at this time.

Exetel apologizes for any inconvenience this may have caused
by michaeld
Sat Jun 23, 2018 8:46 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , ACT
Replies: 14
Views: 8132

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Update

The supplier confirmed that they are still working on the fibre link and are awaiting for further instructions from their Fibre and field Teams.

The supplier is unable to provide an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by michaeld
Wed Jun 13, 2018 12:01 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 8135

Re: Unplanned Corporate Network Outage - Telstra - NSW

Update

All corporate services are now restored.

Exetel apologizes for any inconvenience caused.
by michaeld
Mon Jun 11, 2018 6:50 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 8135

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE 60 fibres of the first 312 cable hauled have been completed and checked successfully. The fibre crew are half way through preparing the second 312 cable. This is expected to be completed by early this afternoon and then splicing can commence. There will be 4 crew working on this throughout t...
by michaeld
Sun Jun 10, 2018 9:40 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 8135

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Most of the services have been restored. Hauling completed for one 312 cable. Splicers are on site preparing for the splicing. Plan is to start from fibre 1 and work toward 312. They are been planed not to touch the working fibres 79-84 and 289-334. Normalisation of these fibres will be done...
by michaeld
Fri Mar 16, 2018 5:43 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 340

Re: Unplanned Corporate Network Outage - Multiple Suburbs, QLD

Update

Outage is still ongoing.


Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.


Exetel apologizes for any inconvenience this may have caused
by michaeld
Fri Mar 16, 2018 2:12 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 340

Unplanned Corporate Network Outage - Multiple Suburbs, QLD

Location Affected: QLD, Moorooka & surrounding suburbs Event Start Time: 16-MAR-2018 09:58 Products Impacted : Copper,Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Reso...
by michaeld
Mon Feb 12, 2018 4:39 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 22
Views: 3075

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by michaeld
Mon Dec 04, 2017 12:14 pm
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - NSW
Replies: 1
Views: 356

Re: Unplanned Corporate Copper Network Outage - NSW

Update

Our supplier advises that the outage has been successfully restored.

Exetel apologizes for any inconvenience this may have caused.
by michaeld
Mon Dec 04, 2017 10:43 am
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - NSW
Replies: 1
Views: 356

Unplanned Corporate Copper Network Outage - NSW

Event Notification Location Affected: NSW Event Start Time: 04/12/2017 09:11 AM AEDT Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Hardware failure Estimated Resolution : Our wholesal...
by michaeld
Sun Oct 29, 2017 6:21 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs, VIC
Replies: 3
Views: 891

Re: Unplanned ADSL Network Outage - Multiple suburbs, VIC

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by michaeld
Tue Dec 27, 2016 10:38 pm
Forum: NBN and other Fibre Services
Topic: FTTN Down now for two weeks!!!!!!
Replies: 14
Views: 2952

Re: FTTN Down now for two weeks!!!!!! Now 3 Weeks!!

Now this is getting bad to worse... An exetel support person saying that this outage of 3 weeks is an acceptable outcome ... and I should just accept it and wait indefinitely, meanwhile I keep getting charged for the service you are not delivering. I have never requested a 4 hour resolution, and in...