Exetel customer help forum

So ANOTHER Month rolls around and still nothing. Apart from one short message informing me that "VOIP porting service is still in progress with our suppliers as it was rejected due to copper decommission" a month ago I've heard nothing else. Its now coming up to 3 months since my service was suppose...

Its now been a week and i have no reply. can you tell me whats going on, and will i be refunded or credited for the charge on my old ADSl service. I have checked this further with our provisioning sysytem, and the service activation is still in progress. Your new reference number is 14644525. Howev...

did you receive my PM? i sent it yesterday but it shows it sitting in my outbox I have now received the PM. I will check this and provide you a feedback accordingly. I have further checked this with our provisioning department, and based their on internal comments, process of porting the PSTN to VO...

did you receive my PM?

i sent it yesterday but it shows it sitting in my outbox

Hi there, i had my NBN service connected and active since the 27th of March, all well and good so far. so obviously from that day i have not been using my old ADSL service, but this month i received a bill for both the NBN and ADSL. Now i would've thought that the ADSL service will have been cancel...

Hi there, i had my NBN service connected and active since the 27th of March, all well and good so far. so obviously from that day i have not been using my old ADSL service, but this month i received a bill for both the NBN and ADSL. Now i would've thought that the ADSL service will have been cancell...

Hi,
sorry for late reply, ticket No. was 12856088

Thanks for looking into it

Regards,

Richard

For a few moths i was getting bad static on my phone line, and with it progressively slower and slower internet, until last month i lost it all. no internet and no phone at all. Logged a fault and It was all fixed up. turns out it was bad wiring in the street and back at the exchange. Now since it w...

Wondering if any dropouts or issues around Mt Kuring-gai? Been having random dropouts over the past couple of months which have been getting more and more frequent. Also since about 3 days ago my speed has dropped to ADSL1 levels. Used to sync at 22mbits but now lucky to get around 8. Im less then a...

pm sent

Hi there, I have been a customer for about 7 years at the same address in Hornsby, will be moving to a house in Mount Kuring gai and looking at the plans i notice there is a big difference on price for the same plan. currently on the O- bundle 100g plan for 39.99, and the same plan in Mount kuring g...