Search found 13 matches

by Chriski
Wed Sep 26, 2018 10:17 pm
Forum: NBN and other Fibre Services
Topic: Returning a customer - Garbage Fibre speed
Replies: 5
Views: 836

Re: Returning a customer - Garbage Fibre speed

Tried following your steps to create a PPOE connection when directly connected, and it fails to connect, and now my router is unable to connect after doing this. (I used the details provided in my welcome email, which haven't changed.) Now I have NO internet access at all. This is beyond a joke, I'l...
by Chriski
Tue Sep 18, 2018 7:28 pm
Forum: NBN and other Fibre Services
Topic: Returning a customer - Garbage Fibre speed
Replies: 5
Views: 836

Re: Returning a customer - Garbage Fibre speed

Just when I thought we'd made progress, it's now gone back down the toilet http://exetel.speedtestcustom.com/result/d7a87b80-bb24-11e8-a3b2-89101b786331 Pathetic. How actually can the connection work well for a month then go back to utter garbage, when no settings have been changed at all? Do I need...
by Chriski
Tue Jul 31, 2018 11:55 pm
Forum: NBN and other Fibre Services
Topic: Returning a customer - Garbage Fibre speed
Replies: 5
Views: 836

Returning a customer - Garbage Fibre speed

http://exetel.speedtestcustom.com/result/719ec240-94c8-11e8-b0fb-17e1eabfcdb2 This is the speed I'm getting on a 100/40 plan. This shit happened last time I was with Exetel, and low and behold, after being with another provider for 12 months, it's happening again. Looks like another trip to the TIO ...
by Chriski
Sat Dec 17, 2016 9:34 am
Forum: NBN and other Fibre Services
Topic: Fibre constantly dropping out and poor speed
Replies: 5
Views: 1082

Re: Fibre constantly dropping out and poor speed

How exactly can I view this ticket? Once again, needing to tether my phone due to the internet just timing out...
by Chriski
Fri Dec 16, 2016 4:10 pm
Forum: NBN and other Fibre Services
Topic: Fibre constantly dropping out and poor speed
Replies: 5
Views: 1082

Fibre constantly dropping out and poor speed

I find myself once again on this forum, reporting an issue with my connection. Last night I came home from work with no working internet. I had to tether my phone just to get online. I just performed a speed test, and this is he result on a 100/40 connection (not it only got half way through before ...
by Chriski
Fri Jul 15, 2016 11:40 am
Forum: Invoicing & billing
Topic: Plan change not taking effect?
Replies: 2
Views: 1418

Re: Plan change not taking effect?

Hi Nicole,

Message sent.
by Chriski
Fri Jul 15, 2016 8:06 am
Forum: Invoicing & billing
Topic: Plan change not taking effect?
Replies: 2
Views: 1418

Plan change not taking effect?

Hi there, I submitted a plan change to upgrade from 25/5 500GB Fibre to the 100/40 500GB Fibre on Tuesday (12/7/16) to get in before the 14/7 to allow for the plan to be upgraded after the 14/7 ticked over, however I received no confirmation email, and upon checking my plan today, I am still registe...
by Chriski
Sun Jun 26, 2016 6:41 pm
Forum: NBN and other Fibre Services
Topic: Abysmal speeds on Fibre - South Brisbane
Replies: 7
Views: 1486

Re: Abysmal speeds on Fibre - South Brisbane

http://i.imgur.com/Lrt2FPn.jpg This is a speed test of my friend who lives just 1 street away. Same estate. Same private Fibre company. Different ISP (iiNet). My speed was exactly like that for all of a week when I was in talks with the TIO and your 'Engineers'. Then mysteriously, when you did not ...
by Chriski
Sat Jun 25, 2016 8:15 pm
Forum: NBN and other Fibre Services
Topic: Abysmal speeds on Fibre - South Brisbane
Replies: 7
Views: 1486

Re: Abysmal speeds on Fibre - South Brisbane

Amazingly, after having a good speed (around 24-27Mbps) for the week or 2 of having a complaint in place with your team, as soon as the complaint and service ticket was closed, my speed has dropped down to the 9 Mbps mark again. This is infuriating and I really doubt your excuse that you used is tru...
by Chriski
Mon Jun 06, 2016 6:46 pm
Forum: NBN and other Fibre Services
Topic: Abysmal speeds on Fibre - South Brisbane
Replies: 7
Views: 1486

Re: Abysmal speeds on Fibre - South Brisbane

I have now lodged a complaint with the TIO due receiving no acknowledgement or response to the requested test information.

Exetel's service has been pathetic and I have had enough after suffering these abysmal speeds for over a year now.
by Chriski
Sun May 29, 2016 6:00 pm
Forum: NBN and other Fibre Services
Topic: Abysmal speeds on Fibre - South Brisbane
Replies: 7
Views: 1486

Abysmal speeds on Fibre - South Brisbane

http://www.speedtest.net/result/5362483190.png The speed results for my 25/5 connection. This begins around 4:00 PM everyday. This is an absolute joke, and something I've tried mentioning in the past without any sort of change. I'm now at the stage that I will be contacting the TIO and also looking...
by Chriski
Sat Apr 11, 2015 9:49 pm
Forum: NBN and other Fibre Services
Topic: Pathetic low speeds OptiComm Fibre
Replies: 1
Views: 930

Pathetic low speeds OptiComm Fibre

I can see that it appears to be a trend that Exetel's internet service is pathetic during most peak times (from what I have seen, from 5 PM onwards). I want to know why I can't even watch Twitch.tv on MOBILE quality (the lowest possible quality) without the streams constantly freezing to buffer. I r...