Search found 128 matches

by P Hewavitharana
Sat May 20, 2017 5:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 7434

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 20/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sat May 20, 2017 5:01 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19460

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sun May 14, 2017 9:45 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19460

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sun May 14, 2017 9:43 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 17454

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 19/05/2017.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sun May 14, 2017 9:40 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Glenwood, NSW
Replies: 46
Views: 7434

Re: Unplanned ADSL Network Outage - Glenwood, NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sat May 06, 2017 5:08 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs WA
Replies: 6
Views: 1241

Re: Unplanned Network Outage - Multiple Suburbs WA

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Sat May 06, 2017 5:00 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage- Dunlop - ACT -In progress
Replies: 9
Views: 1647

Re: Unplanned ADSL Network Outage- Dunlop - ACT -In progress

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by P Hewavitharana
Sun Apr 30, 2017 12:46 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- POTTS HILL - NSW
Replies: 1
Views: 417

Re: Unplanned Fibre Network Outage- POTTS HILL - NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by P Hewavitharana
Sat Apr 29, 2017 3:42 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage- SHELLCOVE - NSW
Replies: 2
Views: 538

Unplanned ADSL Network Outage- SHELLCOVE - NSW

Location Affected: SHELLCOVE - NSW Event Start : 27-04-2017 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplier is unable to provide us with ...
by P Hewavitharana
Sat Apr 29, 2017 10:31 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage- POTTS HILL - NSW
Replies: 1
Views: 417

Unplanned Fibre Network Outage- POTTS HILL - NSW

Even Notification : Location Affected: POTTS HILL - NSW Event Start : 29/04/2017 01:51 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplier i...
by P Hewavitharana
Fri Apr 28, 2017 5:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage- Dunlop - ACT -In progress
Replies: 9
Views: 1647

Re: Unplanned ADSL Network Outage- Dunlop - ACT -In progress

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by P Hewavitharana
Fri Apr 28, 2017 5:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage- Ballina - NSW -In progress
Replies: 1
Views: 430

Re: Unplanned ADSL Network Outage- Ballina - NSW -In progres

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by P Hewavitharana
Tue Apr 25, 2017 11:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , WA
Replies: 2
Views: 709

Unplanned Fibre Network Outage - Multiple Suburbs , WA

Even Notification : Location Affected: Multiple suburbs - WA Event Start : 25/04/2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplier is unab...
by P Hewavitharana
Tue Apr 25, 2017 9:05 am
Forum: Archived threads
Topic: Unplanned Network Outage - MORISSET, NSW - In progress
Replies: 1
Views: 483

Re: Unplanned Network Outage - MORISSET, NSW - In progress

Our supplier advises that the outage has been successfully restored.

Exetel apologize for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by P Hewavitharana
Mon Apr 24, 2017 10:52 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga , NSW
Replies: 1
Views: 673

Unplanned Fibre Network Outage - Wagga Wagga , NSW

Even Notification : Location Affected: Wagga Wagga , NSW Event Start : 23/04/2017 6.52 pm AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : Our wholesale supplie...