Search found 378 matches

by AroshJ
Thu Oct 11, 2018 2:21 am
Forum: Archived threads
Topic: High Latency towards international destinations
Replies: 3
Views: 580

Re: High Latency towards international destinations

The investigation is still ongoing. Due to the severity, this case has been given the highest priority and has also been escalated with relevant parties. There is currently no estimated restoration target at this stage but we will continue to provide updates as soon as they become available. Exetel ...
by AroshJ
Wed Aug 29, 2018 10:22 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 1
Views: 556

Re: Unplanned Corporate Data Outage - NSW

Update

Our supplier advises that the outage has been successfully restored.

We apologize for any inconvenience caused.

Kindly test the service and contact Exetel if there are any further issues.
by AroshJ
Thu Jul 26, 2018 1:28 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - VIC
Replies: 4
Views: 848

Re: Unplanned Corporate Fibre Network Outage - Telstra - VIC

Our supplier technicians are still working on an identified Fibre Fault.

No ETR is available at this stage.

Services have been moved to the back up links as posted.
by AroshJ
Mon May 28, 2018 10:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 382

Re: Unplanned Fibre Network Outage - Pakenham, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by AroshJ
Mon May 21, 2018 10:30 pm
Forum: Other
Topic: Logging in to members area using VPN
Replies: 3
Views: 1357

Re: Logging in to members area using VPN

Some time ago you fixed this problem for me and I have been able log on without an SMS code until recently. I now am back to the situation where I cannot log on unless I disconnect the VPN. Can you please fix this for me again. As advised please drop us an email to residentialsupport@exetel.com.au ...
by AroshJ
Sat May 19, 2018 10:45 pm
Forum: Modem issues
Topic: Accessing my login details internet access
Replies: 1
Views: 992

Re: Accessing my login details internet access

Will be changing routers soon and after quite a bit of confusion about forum and Myexetel passwords and logins I am not sure about my login for internet access in the router, I know it is the service number but Im not sure of my password anymore how can I request a copy of my information please Geo...
by AroshJ
Sat May 19, 2018 10:43 pm
Forum: NBN and other Fibre Services
Topic: Frequent disconnections all day
Replies: 8
Views: 1480

Re: Frequent disconnections all day

I have that happening to me last night too from Springfield QLD, keeps dropping out but seems to be fixed around 10 or 11pm as it stops dropping out. Seems fine today, hopefully it doesn't come back. Exetel, what was the issues? We recieved reports from multiple services in QLD who experienced the ...
by AroshJ
Fri May 18, 2018 10:24 pm
Forum: Other
Topic: Can emojis be sent via email to SMS
Replies: 1
Views: 440

Re: Can emojis be sent via email to SMS

Technical Support has just advised me that, "There is no restrictions on sending emojis through email to sms". Hmmm. I'm not sure about this. Has anyone successfully received an emoji sent via email to SMS? Cheers. πŸ‡πŸˆπŸ‰πŸŠπŸ‹πŸŒπŸπŸŽπŸπŸπŸ‘πŸ’πŸ“πŸ₯πŸ…πŸ₯₯πŸ₯‘πŸ†πŸ₯”πŸ₯•πŸŒ½πŸŒΆπŸ₯’πŸ₯¦πŸ„πŸ₯œπŸŒ°πŸžπŸ₯πŸ₯– Would you be able to drop us an email with your servi...
by AroshJ
Fri May 18, 2018 10:22 pm
Forum: Member facilities & usage meter
Topic: Access My Exetel From Overseas
Replies: 5
Views: 798

Re: Access My Exetel From Overseas

Has anyone let Exetel know that my mobile phone number won't work in the US. So people travelling OS will not be able to login and check their Exetel Webmail !!!!???? Yes, this is the WAN IP which can be checked by just Googling "what is my WAN IP?". Also, your Australian mobile service can be used...
by AroshJ
Mon May 14, 2018 10:46 pm
Forum: Other
Topic: Email disallowed?
Replies: 2
Views: 543

Re: Email disallowed?

Hi, I've just joined on Exetel forum but am tad confused why GMail is disallowed and cannot be used to signed up with it? Is this only for Exetel customers where they have to get Exetel email address @exemail.com.au to able to join this forum? I had to create a free email address on my account in o...
by AroshJ
Sat May 05, 2018 10:30 pm
Forum: Mobile services
Topic: Switching from OPTUS
Replies: 7
Views: 1123

Re: Switching from OPTUS

HI - OK I have received my SIM card last week. I went through the activation process on thursday. When I go the the Services and Usage page now, the page it still says pending. My optus account still seems to functioning but the Exetel SIM not working yet. So just wondering what my next step is? Ch...
by AroshJ
Wed May 02, 2018 10:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - MELBOURNE, VIC
Replies: 1
Views: 408

Re: Unplanned Fibre Network Outage - MELBOURNE, VIC

Update

Our supplier advises that the Outage has been successfully Restored.

Root Cause: Network equipment failure in supplier network.

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.
by AroshJ
Wed May 02, 2018 9:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - MELBOURNE, VIC
Replies: 1
Views: 408

Unplanned Fibre Network Outage - MELBOURNE, VIC

Locations Affected : MELBOURNE, VIC Event Start : 02/05/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still under investigation. Estimated Resolution : Unable to provide an ETR at this stage. Once the...
by AroshJ
Tue May 01, 2018 10:54 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs, VIC
Replies: 2
Views: 502

Re: Unplanned ADSL Network Outage - Multiple suburbs, VIC

Update Outage is still ongoing. Supplier technicians are still working on the situation to find the root cause. Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Once the outage has been restored kindly power cycle your modem/ router and test...
by AroshJ
Tue May 01, 2018 6:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs, VIC
Replies: 2
Views: 502

Unplanned ADSL Network Outage - Multiple suburbs, VIC

Locations Affected : KENSINGTON / FLEMINGTON, VIC Event Start : 01/05/2018 Products Impacted: ADSL / PSTN Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still under investigation. Estimated Resolution : Unable to provide an ETR at ...