Search found 551 matches

by rehanj
Mon Oct 14, 2019 4:48 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 4
Views: 87

Unplanned ADSL Network Outage - Cranbourne North, VIC

Event Notification Locations Affected : Cranbourne North, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time : 14/10/2019, 16:30 AEST Estimated Time of Resolution : 16/10/2019, 23:00 AEST Root cause : Still under investigation Additional Information : Most customers in the above mentio...
by rehanj
Fri Oct 11, 2019 7:17 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 381

VOIP Voicemail Issues - All States

Event Notification Some Residential customers using VOIP services may be unable to use the Voicemail feature on their VOIP number. This issue is being investigated by the Exetel System Administrators, and further updates on the progress of the investigation will be shared on this Forum Post. Event S...
by rehanj
Fri Oct 11, 2019 6:00 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 158

Possible Fibre Network Outage - Multiple Suburbs, WA

Event Notification

Locations Affected : Multiple Suburbs, WA

Products Impacted : Fibre

Supplier : Optus NBN

Event Start Time : 11/10/2019, 15:30 AEST

Estimated Time of Resolution : No ETR

Root cause : Still Investigating

Exetel apologizes for any inconvenience this may have caused
by rehanj
Fri Sep 27, 2019 9:50 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wavell Heights, QLD
Replies: 1
Views: 82

Unplanned Fibre Network Outage - Wavell Heights, QLD

Event notification Location Affected : Wavell Heights, QLD Event Start Time : 27/09/2019, 09:25 AEST Products Impacted : Fibre Supplier : Optus NBN Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experience a complete disruption of th...
by rehanj
Fri Sep 27, 2019 9:14 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1676

Unplanned Fibre Network Outage - Multiple Suburbs, SA & NT

Update

The supplier has confirmed that the permanent resolution has been completed on the 25th of September. All services are restored and no further fixes are required from the supplier's end.

Exetel apologizes for the inconvenience caused.
by rehanj
Fri Sep 27, 2019 8:43 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush, NSW
Replies: 8
Views: 358

Re: Unplanned Fibre Network Outage - Homebush, NSW

Update:

Our supplier advises the outage is ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rehanj
Thu Sep 26, 2019 11:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush, NSW
Replies: 8
Views: 358

Unplanned Fibre Network Outage - Homebush, NSW

Event notification Location Affected : Loftus Cres, Homebush NSW Event Start Time : 26/09/2019, 09:00 AEST Products Impacted : Fibre Supplier : LBNCo Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experience a complete disruption of ...
by rehanj
Thu Sep 26, 2019 10:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 4
Views: 385

Re: Unplanned Fibre Network Outage - Cranbourne East & Springvale, VIC

Update:

Our supplier has confirmed that Springvale, VIC has also been impacted by this outage.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rehanj
Thu Sep 26, 2019 9:45 am
Forum: Archived threads
Topic: Emergency Fibre Maintenance Work - Westlake, QLD
Replies: 1
Views: 75

Emergency Fibre Maintenance Work - Westlake, QLD

Event Notification Location : Westlake, QLD and surrounding suburbs Start Date & Time : 26-09-2019 07:00:00 AEST Finish Date & Time : 26-09-2019 15:00:00 AEST Duration : 8 hours Supplier : NBN Optus Work Description : Our wholesale supplier has advised that they will be performing network upgrades, ...
by rehanj
Thu Sep 26, 2019 8:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 4
Views: 385

Re: Unplanned Fibre Network Outage - Cranbourne East, VIC

Update:

Our supplier advises the outage is ongoing.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rehanj
Wed Sep 25, 2019 9:48 am
Forum: Archived threads
Topic: Planned Fibre Maintenance Work - Springfield Lakes, QLD
Replies: 2
Views: 157

Planned Fibre Maintenance Work - Springfield Lakes, QLD

Event Notification Location : Springfield Lakes, QLD Start Date & Time : 27-09-2019 07:00:00 AEST Finish Date & Time : 27-09-2019 15:00:00 AEST Duration : 8 hours Supplier : Opticomm Work Description : Our wholesale supplier has advised that they will be performing a planned maintenance during the a...
by rehanj
Wed Sep 25, 2019 9:11 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1676

Unplanned Fibre Network Outage - Multiple Suburbs, SA & NT

Update

The supplier has confirmed that all services are now restored. The fix provided, however, is a temporary fix. A permanent fix will be performed by switching services back to Mains Power.

Exetel apologizes for the inconvenience caused.
by rehanj
Tue Sep 24, 2019 3:15 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1676

Unplanned Fibre Network Outage - Multiple Suburbs, SA & NT

Update The supplier's field engineer has confirmed that services have been impacted by a power outage at the Data Centre. Power is being re-routed to alternate transmission equipment and some services have been restored. More services are expected to be restored shortly. The supplier is unfortunatel...
by rehanj
Tue Sep 24, 2019 1:15 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1676

Unplanned Fibre Network Outage - Multiple Suburbs, SA & NT

Update The supplier has informed us that a possible Fibre break is causing this outage. The supplier's field engineers are currently on route to the site, in order to assess and provide a fix. The supplier is unfortunately unable to provide an Estimated Time of Restoration at this stage. Exetel apol...
by rehanj
Tue Sep 24, 2019 12:02 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1676

Re: Possible Fibre Network Outage - Multiple Suburbs, SA & NT

Update

Services in Multiple Suburbs of SA & NT are impacted by this issue.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.