Search found 408 matches

by rehanj
Thu Apr 18, 2019 5:48 pm
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 7
Views: 66

Re: Issue with divert to voicemail

IanS wrote:
Thu Apr 18, 2019 2:57 am
PM sent
Thanks, received the PM. An email has been sent to your contact email address via a thread bearing reference number #14874367, please be kind enough to review the email and provide a response, for further investigation.
by rehanj
Tue Apr 16, 2019 9:14 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 155

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

The service issue is still ongoing from the supplier's end, and no Estimated Time of Restoration has been made available to us as of yet.

Exetel apologizes for any inconvenience this may have caused
by rehanj
Mon Apr 15, 2019 5:19 pm
Forum: Modem issues
Topic: NetComm NF18ACV Dec 2018 Firmware
Replies: 2
Views: 56

Re: NetComm NF18ACV Dec 2018 Firmware

Thanks for the feedback, and for the instruction provided. Cheers!
by rehanj
Mon Apr 15, 2019 5:01 pm
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 7
Views: 66

Re: Issue with divert to voicemail

There seems to be an issue diverting to voicemail. Initially we had the divert time set to 40 seconds, but now all calls were being direct diverted to VM (phone doesn't ring). Change the time setting to 30 seconds & the phone rings, changed back to 40 seconds & calls direct diverted to VM. Same app...
by rehanj
Mon Apr 15, 2019 9:30 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Towoomba, QLD
Replies: 2
Views: 100

Re: Planned Network Maintenance - Fibre - Towoomba, QLD

Update

The Planned Maintenance work has been completed by the Shopping centre management

Exetel apologizes for any inconvenience caused by this issue.
by rehanj
Mon Apr 15, 2019 9:27 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC
Replies: 1
Views: 39

Re: Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC

Update

The Planned Maintenance work has been completed by our backhaul providers.

Exetel apologizes for any inconvenience caused by this issue.
by rehanj
Mon Apr 15, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC
Replies: 1
Views: 29

Re: Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC

Update

The Planned Maintenance work has been completed by our backhaul providers.

Exetel apologizes for any inconvenience caused to you in this matter.
by rehanj
Thu Apr 11, 2019 4:18 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 155

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time : 13/03/2019 Additional Information : Some customers in the above mentioned areas may experience slow speeds during Peak time frames Estimated Resolution : No Estimated Time of Resolution can be ...
by rehanj
Fri Apr 05, 2019 10:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier's Fibre crew has confirmed that 216 fibres have been successfully spliced, restoration on the rest of the damaged fibres will continue throughout the day. Estimated Time of Restoration : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on F...
by rehanj
Fri Apr 05, 2019 9:45 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Watergardens Town Centre, VIC
Replies: 2
Views: 248

Re: Planned Network Maintenance - Fibre - Watergardens Town Centre, VIC

Update:

The Wholesale Supplier advises that the outage has been cleared and services restored.

Kindly power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by rehanj
Fri Apr 05, 2019 9:16 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 387

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected : Multiple Suburbs, NSW Products Impacted : Fibre Event Start Time : 05/04/2019 08:30 AM AEDT Estimated Resolution : No Estimated Time of Resolution can be provided at this stage Root Cause - The root cause is still under investigation by the Wholesale Supplier'...
by rehanj
Thu Apr 04, 2019 4:19 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: The supplier's Fibre crew has confirmed that 60 fibres have been repaired, splicing continues on the rest of the damaged fibres. Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this may h...
by rehanj
Thu Apr 04, 2019 11:32 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: The supplier's Fibre crew has confirmed that 23 fibres have been repaired, splicing continues on the rest of the damaged fibres. Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this may h...
by rehanj
Wed Apr 03, 2019 2:39 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier technician Team has confirmed that the new cable has arrived at the site of the damage. The supplier may need traffic management engagement since the site is located on a major road. Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of r...
by rehanj
Wed Apr 03, 2019 11:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier technician Team has confirmed that the Cable Damage has been caused by third party boring, which has broken 288 Fibres. The damage location is 543 Victoria Road, Ermington. The technician Team has already requested for the replacement Fibre to be brought in. Estimated Resolution ...