Search found 442 matches

by rehanj
Mon Jun 17, 2019 9:33 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2389

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update :

Our wholesale supplier advises that the Outage has been restored.

Please restart your modem / router and check the service.

Exetel apologizes for the inconvenience caused.
by rehanj
Sat Jun 15, 2019 9:23 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2389

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update Please be advised that the outage is still ongoing. Additional Information : The scheduled Maintenance work has been completed from the supplier's end at 07:28 AM this morning, however, this has not been successful in providing a permanent fix for this Outage. As such, the supplier's Senior E...
by rehanj
Sat Jun 15, 2019 9:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 4
Views: 439

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Our wholesale supplier advises that the outage has been restored.

Please restart your modem / router and check the service.

Exetel apologizes for the inconvenience caused.
by rehanj
Fri Jun 14, 2019 2:09 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 4
Views: 439

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected : Tamworth POI and Surrounding Suburbs Products Impacted : Fibre Event Start Time : 14/06/2019, 13:20 AEST Estimated Resolution : The wholesale supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage. Root cause : Still under investigat...
by rehanj
Fri Jun 14, 2019 10:06 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2389

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update: Please be advised that the outage is still ongoing. Additional Information :The supplier implemented a preliminary fix last evening, however, this has not been successful in fully rectifying the service issue. As such, the supplier is currently carrying out further rectification in order to ...
by rehanj
Fri Jun 14, 2019 10:02 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Alphington (Yarra Bend - Exchange), VIC
Replies: 1
Views: 75

Re: Planned Fibre Network Outage - Alphington (Yarra Bend - Exchange), VIC

Update:

The planned maintenance has been successfully completed.

Please power cycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by rehanj
Fri Jun 14, 2019 9:58 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Liverpool, NSW
Replies: 1
Views: 115

Re: Planned Fibre Network Outage - Liverpool, NSW

Update:

The planned maintenance has been successfully completed.

Please power cycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by rehanj
Tue Jun 04, 2019 10:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Parkton, NSW
Replies: 1
Views: 117

Unplanned Fibre Network Outage - Parkton, NSW

Event Notification Location Affected : Parkton, NSW Start time of event : 04/06/2019 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : The supplier is unable to provide us with an ETR...
by rehanj
Mon Jun 03, 2019 9:58 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - St Andrews, NSW
Replies: 5
Views: 239

Re: Unplanned ADSL Network Outage - St Andrews, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration (ETR) : 05/06/2019, 19:00 AEST

Exetel apologizes for the inconvenience caused.
by rehanj
Mon Jun 03, 2019 9:57 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 375

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update

The supplier has confirmed that the Outage is still Ongoing.

The Estimated Time of Resolution is set to 06/06/2019, by the close of business.

Exetel apologizes for the inconvenience caused.
by rehanj
Mon Jun 03, 2019 9:50 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairnlea, VIC
Replies: 1
Views: 92

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Update :

Our wholesale supplier advises that the Outage is now Restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience caused.
by rehanj
Sat Jun 01, 2019 5:32 pm
Forum: NBN and other Fibre Services
Topic: NBN installed but internet still not activated
Replies: 1
Views: 153

Re: NBN installed but internet still not activated

Hello, An NBN technician completed the install on 29/5 which was also the scheduled activation date. A few days later and the internet light on the modem remains red and when I check the status of my account it is still pending. My service number is 0201460160 and my account number is 303511. Could...
by rehanj
Sat Jun 01, 2019 5:22 pm
Forum: ADSL connections
Topic: Outage or Possible service issue
Replies: 5
Views: 119

Re: Outage or Possible service issue

Hi Himaj, ticket number is: 15210563# "We could not find any service under the IP address." that is a bit scary, since it is most definitely active at least to me and my bills. i also have another service, at my house which is an nbn service. both are active in my member portal as well. i am able t...
by rehanj
Sat Jun 01, 2019 5:17 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - St Andrews, NSW
Replies: 5
Views: 239

Unplanned ADSL Network Outage - St Andrews, NSW

Event Notification Location Affected : St Andrews, NSW Start time of event : 31/05/2019, 19:00 AEST Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : 04/06/2019, 19:00 AEST Root cause ...
by rehanj
Sat Jun 01, 2019 4:56 pm
Forum: Invoicing & billing
Topic: Case 14915920
Replies: 2
Views: 84

Re: Case 14915920

Hi team Could I get a update via PM or email regarding my above case? It's for a credit for the refund of the modem and postage costs. I've emailed residentailsales and billing however have not had a response back Thanks Thanks for reaching out to us, apologies for the delay in getting back to you....