Search found 385 matches

by rehanj
Fri Mar 08, 2019 6:07 pm
Forum: Email issues
Topic: windows 10 mail
Replies: 4
Views: 84

Re: windows 10 mail

Hi, I just had to reinstall windows 10 and thought I would try using mail as previously I used thunderbird. I just cant quite get the setting right for incoming/outgoing. It keeps telling me my info in out of date? I have included a picture many thanks. Darren Thanks for reaching out to us. We woul...
by rehanj
Fri Mar 08, 2019 5:56 pm
Forum: Modem issues
Topic: Unable to access CCTv through port forwarding
Replies: 1
Views: 62

Re: Unable to access CCTv through port forwarding

New to Exetel and received my ZTE modem have setup port forwarding however even after setting up my IP and port am unable to access my hikvision system, even my HIDDNS setup which was working perfectly before changing modems isnt working, any help would be greatly appreciated Thanks for reaching ou...
by rehanj
Thu Mar 07, 2019 1:41 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Chippendale, NSW
Replies: 3
Views: 200

Unplanned ADSL Network Outage - Chippendale, NSW

Event Notification Locations Affected : Chippendale, NSW Event Start Time: 07/03/2019, 08:46 AEDT Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Still Investigating Estimated Resolution : Our wholesale suppli...
by rehanj
Wed Mar 06, 2019 1:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - West Franklin, SA
Replies: 1
Views: 60

Unplanned Fibre Network Outage - West Franklin, SA

Event Notification Locations Affected : West Franklin, SA Event Start Time : 06/03/2019, 12:49 AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Still Investigating Estimated Resolution : Our wholesale sup...
by rehanj
Tue Mar 05, 2019 5:56 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 183

Re: Poor Quality Voice Connection - only with Exetel

I received your reply from about this; asking me to make some changes to the configuration of my ATA. Happy to make a change but before I do, how do you then explain the very same problem when I speak with Exetel on my mobile phone? Also, my ATA was configured by Exetel remotely quite some years ba...
by rehanj
Tue Mar 05, 2019 1:49 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Ourimbah, NSW
Replies: 1
Views: 86

Unplanned ADSL Network Outage - Ourimbah, NSW

Event Notification Locations Affected : Ourimbah, NSW Event Start Time: 05/03/2019, 12:12 AEDT Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Still Investigating Estimated Resolution : Our wholesale supplier ...
by rehanj
Mon Mar 04, 2019 5:24 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Multiple Suburbs, QLD
Replies: 1
Views: 125

Planned Network Maintenance - Fibre - Multiple Suburbs, QLD

Event Notification Location Affected : Multiple Suburbs, QLD Start time of event : 05/03/2019, 01:00 AEST End time of event : 05/03/2019, 05:00 AEST Products Impacted : Fibre Root cause : Emergency Planned Maintenance work carried out by our Network Engineers. Exetel apologizes for any inconvenience...
by rehanj
Mon Mar 04, 2019 5:17 pm
Forum: Modem issues
Topic: Port 7547 open on ZTE
Replies: 6
Views: 257

Re: Port 7547 open on ZTE

No worries, I figured it out myself - I'm now 100% stealth. :mrgreen: The steps to turn off the ZTE TR-069 are on my blog. https://rodneystevens.com/tr-069-how-to-turn-off-the-back-door-in-exetels-free-zte-modem/ Happy to hear that the issue is resolved, and thanks for your feedback. Let us know if...
by rehanj
Mon Feb 25, 2019 11:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Doncaster, VIC
Replies: 1
Views: 116

Unplanned Fibre Network Outage - Doncaster, VIC

Event Notification Location Affected : Doncaster, VIC Start time of event: 25/02/2019, 10:30 AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : The supplier is unable to provide a...
by rehanj
Mon Feb 25, 2019 10:56 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Chatswood, NSW
Replies: 2
Views: 137

Unplanned ADSL Network Outage - Chatswood, NSW

Event Notification Location Affected : Chatswood, NSW Start time of event: 25/02/2019 Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : 26/02/2019, 23:00 Root cause : Still under Inves...
by rehanj
Mon Feb 25, 2019 9:51 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Woollamia, NSW
Replies: 1
Views: 92

Unplanned ADSL Network Outage - Woollamia, NSW

Event Notification Location Affected : Woollamia, NSW Start time of event: 25/02/2019, 06:58 AEDT Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : The supplier is unable to provide an...
by rehanj
Sat Feb 23, 2019 8:57 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 550

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause : The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel apologizes for the inconvenien...
by rehanj
Mon Feb 18, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD
Replies: 3
Views: 342

Re: Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by rehanj
Mon Feb 18, 2019 9:06 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 7
Views: 312

Re: Unplanned ADSL Network Outage - Ashwood, VIC

Update:

The outage is still ongoing.

Root cause : Still being investigated.

Estimated Resolution : 19/02/2019, 22:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rehanj
Sat Feb 16, 2019 11:10 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 7
Views: 312

Unplanned ADSL Network Outage - Ashwood, VIC

Event Notification Location Affected : Ashwood, VIC Start time of event: 15/02/2019, 12:50 AEDT Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale Supplier is unable to provide an...