Search found 516 matches

by rehanj
Mon Aug 19, 2019 9:40 am
Forum: Current maintenance & outage updates
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 436

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that a fix has been provided for the incoming email issues over the weekend.

Please test the service, since it should now be working well.

Exetel apologizes for the inconvenience caused.
by rehanj
Wed Aug 07, 2019 9:07 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Lightsview, SA
Replies: 1
Views: 161

Re: Emergency Fibre Network Maintenance - Lightsview, SA

Update :

The Wholesale Supplier has confirmed that the maintenance work has been completed.

Please power cycle your modem/router if issues persist.

Exetel apologizes for the inconvenience caused.
by rehanj
Mon Aug 05, 2019 9:32 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Lightsview, SA
Replies: 1
Views: 161

Emergency Fibre Network Maintenance - Lightsview, SA

Event Notification Locations Affected : Lightsview, SA Supplier : Opticomm Products Impacted : Fibre Event Start Time : 06/08/2019, 23:59 Estimated Resolution : 07/08/2019 07:00 Root cause : Our supplier has informed us that there will be urgent work carried out in Lochiel Park, SA Additional Inform...
by rehanj
Mon Aug 05, 2019 9:10 am
Forum: Archived threads
Topic: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW
Replies: 3
Views: 518

Re: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW

Update :

The Wholesale Supplier has confirmed that the maintenance work has been completed.

Please power cycle your modem/router if issues persist.

Exetel apologizes for the inconvenience caused.
by rehanj
Fri Aug 02, 2019 10:11 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA
Replies: 2
Views: 107

Re: Unplanned ADSL Network Outage - Leinster and Surrounding Suburbs, WA

Update:

Our supplier advises that the outage has been successfully Restored.

Kindly power cycle your modem/router and test the service.

Apologies for any inconvenience caused
by rehanj
Fri Aug 02, 2019 10:03 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Ringwood (Eastland Shopping Center), VIC
Replies: 1
Views: 142

Re: Planned Fibre Network Outage - Ringwood (Eastland Shopping Center), VIC

Update:

Our supplier advises that the planned work has been carried out successfully.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rehanj
Thu Aug 01, 2019 5:36 pm
Forum: NBN and other Fibre Services
Topic: Internet keeps dropping out every few minutes
Replies: 2
Views: 125

Re: Internet keeps dropping out every few minutes

Hi There, I've been having this issue for the past two weeks. I have a ticket open (but I'm waiting too long for a reply), and your customer support has me waiting over 2+ hours on hold. Every few minutes, the internet seems to completely drop out across all my devices. On the router, the 'Internet...
by rehanj
Tue Jul 30, 2019 11:06 am
Forum: Archived threads
Topic: Emergency Maintenance Work - Fibre - VIC
Replies: 1
Views: 225

Re: Emergency Maintenance Work - Fibre - VIC

UPDATE
---------
Maintenance work was successfully carried out during the scheduled time.
by rehanj
Mon Jul 29, 2019 10:23 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Carlingford, NSW
Replies: 1
Views: 201

Emergency Fibre Network Maintenance - Carlingford, NSW

Event Notification Locations Affected : Carlingford, NSW Supplier : Opticomm Products Impacted : Fibre Event Start Time: 29/07/2019, 10:00 AEST Estimated Resolution : 29/07/2019 11:00 AEST Root cause : Supplier has advised that there will be urgent work carried out in Parkton, NSW Additional Informa...
by rehanj
Mon Jul 29, 2019 10:14 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Suffolk Park, NSW
Replies: 7
Views: 337

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Update

Outage is still ongoing.

Estimated Resolution : 30/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by rehanj
Sat Jul 27, 2019 5:50 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Suffolk Park, NSW
Replies: 7
Views: 337

Unplanned ADSL Network Outage - Suffolk Park, NSW

Locations Affected : Suffolk Park, NSW Products Impacted : ADSL Supplier : Telstra Event Start Time : 27/07/2019, 15:35 AEST Estimated Resolution : 30/07/2019, 19:00 AEST Root cause : still investigating Additional Information : Most customers in the above mentioned area may experience no connectivi...
by rehanj
Sat Jul 27, 2019 3:58 pm
Forum: NBN and other Fibre Services
Topic: ADSL to NBN change
Replies: 4
Views: 108

Re: ADSL to NBN change

Hi, I'm planning to replace my ADSL/phone with an NBN service and appreciate the delay in porting the phone number. What's more important to me is that I have a static IP address and would like to transfer this address to the NBN service. But there is no mention of such a transfer on the applicatio...
by rehanj
Sat Jul 27, 2019 3:38 pm
Forum: Modem issues
Topic: Can I slow to H268A ports ?
Replies: 3
Views: 70

Re: Can I slow to H268A ports ?

Hi, Some of my LAN devices have ethernet ports that should be able to run at 1Gb/s but this is causing software errors. Is there any way I can limit the H268A to 100Mb/s ? The H268A has firmware 1T7. I've done a port scan but only find 53, 80, and 139 open. Thanks, Hi, thanks for reaching out to us...
by rehanj
Sat Jul 27, 2019 9:20 am
Forum: Archived threads
Topic: Unplanned Fibre Network outage - Blakeview & Gawler - SA
Replies: 3
Views: 249

Re: Unplanned Fibre Network outage - Blakeview & Gawler - SA

Update The supplier has confirmed that the services have been restored after damaged fibres on the backhaul cable have been fixed. However, there are ongoing repair works to fix the rest of the damaged fibres, which may cause intermittent issues Our wholesale supplier is unable to provide us with an...
by rehanj
Fri Jul 26, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Blaxlands Ridge and Surrounding Suburbs, NSW
Replies: 6
Views: 332

Re: Unplanned ADSL Network Outage - Blaxlands Ridge and Surrounding Suburbs, NSW

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.