Search found 354 matches

by rehanj
Fri Jan 11, 2019 12:01 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 172

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Thornbury and surrounding suburbs Event Start Time: 11/01/2019, 11:00 AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : The supplier is unable to provide us with the...
by rehanj
Thu Jan 10, 2019 11:49 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 9
Views: 330

Planned Fibre Network Outage - Tinonee & Wingham, NSW

Event Notification Locations Affected: : Tinonee & Wingham, NSW Event Start Time : 09/01/2019, 07:00 AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : The supplier is performing Fixed Wireless network capa...
by rehanj
Fri Jan 04, 2019 9:34 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA
Replies: 2
Views: 95

Re: Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by rehanj
Thu Jan 03, 2019 3:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Oran Park & Camden, NSW
Replies: 1
Views: 88

Unplanned Fibre Network Outage - Oran Park & Camden, NSW

Event Notification Locations Affected: : Oran Park and Camden Event Start Time: 03/01/2019, 15:00 AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Unknown at this stage Estimated Resolution : The supplier...
by rehanj
Wed Jan 02, 2019 1:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - WANGI WANGI, NSW
Replies: 2
Views: 81

Unplanned ADSL Network Outage - WANGI WANGI, NSW

Event Notification Locations Affected: : WANGI WANGI, NSW Event Start Time: 01/01/2019, 07:47 AEDT Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Unknown at this stage Estimated Resolution : The supplier is u...
by rehanj
Mon Dec 31, 2018 11:23 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - The Ponds, NSW
Replies: 1
Views: 97

Unplanned ADSL Network Outage - The Ponds, NSW

Event Notification Locations Affected : The Ponds, NSW Event Start Time: 30/12/2018 Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : The supplier is unable to confirm the root cause at this stage Estimated Reso...
by rehanj
Sat Dec 15, 2018 5:08 pm
Forum: NBN and other Fibre Services
Topic: New Apartment FTTP NTD Serial Number Mismatch
Replies: 1
Views: 100

Re: New Apartment FTTP NTD Serial Number Mismatch

We just settled and moved into a new apartment complex. I signed up with Exetel and apparently my service has been activated, but none of my UNI-D ports are active. I have gotten nowhere with support and now an NBN tech is scheduled to come. I have spoken with 3 other people in the complex on 2 dif...
by rehanj
Sat Dec 15, 2018 4:25 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Mosman, NSW
Replies: 4
Views: 218

Possible Fibre Network Outage - Mosman, NSW

Event Notification Locations Affected: Mosman and surrounding suburbs, NSW Event Start Time: 15/12/2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience slow speeds on their connection Root cause : The supplier is unable to provide us with t...
by rehanj
Sat Dec 15, 2018 12:57 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 7
Views: 2215

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Outage is still ongoing. Fibre on site technicians continue working in parallel on the damaged Fibre cables. Due to the complexity of the outage and the extent of Fibre damage, our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage. Exetel apologize...
by rehanj
Sat Dec 15, 2018 10:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 441

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by rehanj
Sat Dec 15, 2018 10:10 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lismore, NSW
Replies: 3
Views: 263

Re: Unplanned ADSL Network Outage - Lismore, NSW

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by rehanj
Sat Dec 15, 2018 9:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West , NSW
Replies: 6
Views: 1052

Re: Unplanned Fibre Network Outage - Homebush West, NSW

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage

Exetel sincerely apologizes for any inconvenience this may have caused.
by rehanj
Sat Dec 15, 2018 9:23 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 7
Views: 2215

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Outage is still ongoing. Root Cause : Supplier has identified a Fibre cut in their physical infrastructure. Multiple technicians are currently on site, and have been working overnight on a fix. Due to the complexity of the outage and the extent of Fibre damage, our wholesale supplier is unab...
by rehanj
Fri Dec 14, 2018 12:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 7
Views: 2215

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected : Maitland POI and surrounding suburbs, NSW Event Start Time: 14/12/2018 11:50 AM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause : The supplier is unable to confirm t...
by rehanj
Fri Dec 14, 2018 11:30 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 441

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.