Search found 414 matches

by rehanj
Thu May 02, 2019 9:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Beveridge, VIC
Replies: 1
Views: 149

Unplanned Fibre Network Outage - Beveridge, VIC

Event Notification Locations Affected : Beveridge, VIC Products Impacted : Fibre Event Start Time : 02/05/2019, 08:00 AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Additional Information : Most customers in the above mentioned area may experience no conn...
by rehanj
Thu May 02, 2019 8:54 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Waterford Melton, Atherstone, Maplewood VIC
Replies: 1
Views: 124

Re: Planned Network Maintenance - Fibre - Waterford Melton, Atherstone, Maplewood VIC

Update:

The wholesale supplier has completed the planned maintenance successfully.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by rehanj
Mon Apr 29, 2019 8:52 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Baldivis, WA
Replies: 1
Views: 325

Re: Planned Network Maintenance - Fibre - Baldivis, WA

Update:

Our supplier advises that the Maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rehanj
Mon Apr 29, 2019 8:46 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Greenlea and Spires WA
Replies: 1
Views: 134

Re: Planned Network Maintenance - Fibre - Greenlea and Spires WA

Update:

Our supplier advises that the Maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rehanj
Mon Apr 22, 2019 9:25 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs
Replies: 7
Views: 617

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Update

The wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration - 23rd April 2019, Close of Business

Exetel apologizes for any inconvenience this may have caused.
by rehanj
Sun Apr 21, 2019 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs
Replies: 7
Views: 617

Re: Unplanned ADSL Network Outage - Fishing Point, NSW and Surrounding Suburbs

Update

The wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration - 23rd April 2019, Close of Business

Exetel apologizes for any inconvenience this may have caused.
by rehanj
Thu Apr 18, 2019 5:48 pm
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 9
Views: 185

Re: Issue with divert to voicemail

IanS wrote:
Thu Apr 18, 2019 2:57 am
PM sent
Thanks, received the PM. An email has been sent to your contact email address via a thread bearing reference number #14874367, please be kind enough to review the email and provide a response, for further investigation.
by rehanj
Tue Apr 16, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 334

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update

The service issue is still ongoing from the supplier's end, and no Estimated Time of Restoration has been made available to us as of yet.

Exetel apologizes for any inconvenience this may have caused
by rehanj
Mon Apr 15, 2019 5:19 pm
Forum: Modem issues
Topic: NetComm NF18ACV Dec 2018 Firmware
Replies: 2
Views: 151

Re: NetComm NF18ACV Dec 2018 Firmware

Thanks for the feedback, and for the instruction provided. Cheers!
by rehanj
Mon Apr 15, 2019 5:01 pm
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 9
Views: 185

Re: Issue with divert to voicemail

There seems to be an issue diverting to voicemail. Initially we had the divert time set to 40 seconds, but now all calls were being direct diverted to VM (phone doesn't ring). Change the time setting to 30 seconds & the phone rings, changed back to 40 seconds & calls direct diverted to VM. Same app...
by rehanj
Mon Apr 15, 2019 9:30 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Towoomba, QLD
Replies: 2
Views: 159

Re: Planned Network Maintenance - Fibre - Towoomba, QLD

Update

The Planned Maintenance work has been completed by the Shopping centre management

Exetel apologizes for any inconvenience caused by this issue.
by rehanj
Mon Apr 15, 2019 9:27 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC
Replies: 1
Views: 93

Re: Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC

Update

The Planned Maintenance work has been completed by our backhaul providers.

Exetel apologizes for any inconvenience caused by this issue.
by rehanj
Mon Apr 15, 2019 9:24 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC
Replies: 1
Views: 86

Re: Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC

Update

The Planned Maintenance work has been completed by our backhaul providers.

Exetel apologizes for any inconvenience caused to you in this matter.
by rehanj
Thu Apr 11, 2019 4:18 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 334

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time : 13/03/2019 Additional Information : Some customers in the above mentioned areas may experience slow speeds during Peak time frames Estimated Resolution : No Estimated Time of Resolution can be ...
by rehanj
Fri Apr 05, 2019 10:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21836

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier's Fibre crew has confirmed that 216 fibres have been successfully spliced, restoration on the rest of the damaged fibres will continue throughout the day. Estimated Time of Restoration : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on F...