Search found 534 matches

by rehanj
Fri Sep 20, 2019 9:08 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Millbridge, WA
Replies: 2
Views: 50

Re: Unplanned Fibre Network Outage - Millbridge, WA

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rehanj
Wed Sep 11, 2019 1:37 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , NSW
Replies: 3
Views: 1533

Re: Possible Fibre Network Outage - Multiple Suburbs , NSW

Update

The supplier has confirmed that their Network Engineers have completed the Splicing of the Fibre cable, and all services should be working normally.

Please power cycle your modem / router and check if any issues persist.

Exetel apologizes for the inconvenience this may have caused.
by rehanj
Wed Sep 11, 2019 9:41 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Possible all State
Replies: 3
Views: 816

Re: Unplanned ADSL Network Outage - Possible all State

Update:

Most of the impacted services are now working and Online.

We are awaiting final confirmation from the supplier on the restoration of the outage.

Exetel apologizes for the inconvenience caused.
by rehanj
Wed Sep 11, 2019 9:11 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Mount Duneed, VIC
Replies: 1
Views: 114

Emergency Fibre Network Maintenance - Mount Duneed, VIC

Event Notification Locations Affected : Mount Duneed, VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 11/09/2019, 08:00 AEST Estimated Resolution Time : 11/09/2019, 11:00 AEST Root cause : Emergency Fibre Maintenance work carried out by the supplier at the Armstrong Creek exchan...
by rehanj
Wed Sep 11, 2019 9:04 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , NSW
Replies: 3
Views: 1533

Unplanned Fibre Network Outage - Multiple Suburbs , NSW

Update The supplier has confirmed that the root cause of the outage is a Fibre break within their network. Multiple services are impacted in suburbs in and around Mosman, St Leonards and Chatswood area. An Estimated Time of Restoration is unavailable at this stage, however, the supplier has confirme...
by rehanj
Mon Sep 09, 2019 9:17 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 102

Re: Unplanned ADSL Network Outage - Multiple Suburbs, ACT

Update;

This issue has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.
by rehanj
Fri Sep 06, 2019 1:34 pm
Forum: Archived threads
Topic: Unplanned fibre network related issues - multiple suburbs, VIC
Replies: 3
Views: 822

Re: Unplanned fibre network related issues - multiple suburbs, VIC

Update;

This issue has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by rehanj
Fri Sep 06, 2019 10:19 am
Forum: Archived threads
Topic: Unplanned fibre network related issues - multiple suburbs, VIC
Replies: 3
Views: 822

Re: Unplanned fibre network related issues - multiple suburbs, VIC

Update; Most impacted services are now Stable and performing within specification. The services are being remotely monitored at this stage to ensure that they remain stable. Further updates will be provided on this Forum post once the monitoring is completed. Exetel apologizes for any inconvenience ...
by rehanj
Thu Sep 05, 2019 10:57 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 3470

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update Most services are back online after rectification work carried out from the supplier's end. Please power cycle your modem/router and check the service. The services are being monitored at this stage to ensure that the fix is successful. Exetel apologizes for any inconvenience this may have ca...
by rehanj
Thu Sep 05, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 3470

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Supplier : Optus NBN Event Start Time : 05/09/2019, 08:00 AEST Estimated Resolution Time : Unavailable at this stage Root cause : Still under investigation Additional Information : Most customers in the above men...
by rehanj
Tue Sep 03, 2019 3:01 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Lyndhurst, VIC
Replies: 1
Views: 369

Re: Planned Fibre Network Maintenance - Lyndhurst, VIC

Update:

The Wholesale Supplier advises that the maintenance works has been successfully completed.

Please power cycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by rehanj
Mon Sep 02, 2019 9:10 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Lyndhurst, VIC
Replies: 1
Views: 369

Planned Fibre Network Maintenance - Lyndhurst, VIC

Event Notification Locations Affected : Lyndhurst, VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 02/09/2019 08:00 AEST Estimated Resolution : 02/09/2019 12:00 AEST Root cause : Fibre removal works being carried out by the supplier Additional Information : A small portion of re...
by rehanj
Sat Aug 31, 2019 8:31 pm
Forum: NBN and other Fibre Services
Topic: New NBN Plans
Replies: 2
Views: 128

Re: New NBN Plans

A friend, who introduced me to Exetel back in June 2004, wants to switch to the NBN, but they don't need unlimited data (they don't exceed the 20GB Exetel ADSL plan they're currently on). They're on the pension, so they have to watch their pennies. Is there a way they can sign up to the NBN on the ...
by rehanj
Sat Aug 31, 2019 3:11 pm
Forum: NBN and other Fibre Services
Topic: New NBN Plans
Replies: 2
Views: 128

Re: New NBN Plans

A friend, who introduced me to Exetel back in June 2004, wants to switch to the NBN, but they don't need unlimited data (they don't exceed the 20GB Exetel ADSL plan they're currently on). They're on the pension, so they have to watch their pennies. Is there a way they can sign up to the NBN on the ...
by rehanj
Thu Aug 22, 2019 9:41 am
Forum: Archived threads
Topic: Unplanned Mobile and HSPA service Issues - All States
Replies: 2
Views: 287

Re: Unplanned Mobile and HSPA service Issues - All States

Update: Outage is still ongoing. Root cause : Maintenance due to 5G rollout Estimated Resolution Time : Due to the complexity of the issue, our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage Exetel apologizes for any inconvenience this may have caused.