Search found 156 matches

by SankhaB
Thu Nov 14, 2019 8:28 pm
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 502

Re: Unplanned International Connectivity Issue - All States

Event Notification

Update


Impacting provider has been notified and a temporary fix has been applied.

Kindly inform Exetel if the issue persists.
by SankhaB
Thu Nov 14, 2019 3:47 pm
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 502

Unplanned International Connectivity Issue - All States

Location Affected: All States Event Start : 14/11/2019 Products Impacted : All Products Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations. Root cause : Still being investigated. Estimated Resolution : Our upstream carrier is u...
by SankhaB
Fri Nov 08, 2019 5:59 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 234

Re: Unplanned Corporate Network Outage - Optus - NSW

Event Notification

Update

All services have now been restored.

Kindly contact Exetel if you are still experiencing any problems with the service.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Fri Nov 08, 2019 2:46 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 234

Re: Unplanned Corporate Network Outage - Optus - NSW

Event Notification

Update

Root cause : Our supplier has identified a hardware failure and their technicians are currently investigating the matter.

Estimated Resolution : Our supplier is unable to provide us with an estimated time of resolution.
by SankhaB
Fri Nov 08, 2019 2:08 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 234

Unplanned Corporate Network Outage - Optus - NSW

Event Notification Location Affected: NSW Event Start Time: 08/11/2019 13:40 Products Impacted : All Products Supplier : Optus Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated R...
by SankhaB
Tue Oct 29, 2019 12:56 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple suburbs, NSW & ACT
Replies: 1
Views: 874

Re: Possible Fibre Network Outage - Multiple suburbs, NSW & ACT

Event Notification

Update


Our supplier has informed us that the outage has been resolved.

Please power-cycle your modems / routers and contact us if the issue persists.

Exetel apologizes for any inconvenience this may have caused
by SankhaB
Mon Oct 21, 2019 5:35 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services
Replies: 1
Views: 118

Re: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services

Event Notification

Update

A switching loop was identified and the services have been restored. Please contact Exetel if the problem persists.
by SankhaB
Wed Sep 11, 2019 11:47 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 211

Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Unplanned Corporate Fibre Network Outage - Telstra - Victoria Location Affected: Victoria Event Start Time: 11/09/2019 23:10:00 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still bein...
by SankhaB
Thu Sep 05, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 616

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Update

A temporary restoration has been applied. Kindly contact Exetel if your service is still offline.
by SankhaB
Thu Sep 05, 2019 7:50 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 616

Unplanned Corporate Fiber Network Outage - Telstra - WA

Location Affected: Western Australia Event Start Time: 05/09/2019 03:20 Products Impacted : Fiber Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our wholesale sup...
by SankhaB
Wed Jul 03, 2019 6:42 am
Forum: Archived threads
Topic: Emergancy Network Maintenance - Corporate & Residential -Victoria
Replies: 1
Views: 275

Re: Emergancy Network Maintenance - Corporate & Residential -Victoria

Event Notification

Update


The network maintenance has been completed. If any issues are experienced, please contact Exetel.

We apologize for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 1:38 pm
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 351

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The services appear to be stable once more. Exetel is currently monitoring the situation.
by SankhaB
Thu Jun 20, 2019 10:44 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 351

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue has reemerged and we are currently investigating with our supplier.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 10:15 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 351

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue appears to be resolved and Exetel is currently monitoring all links. If you still experience any further issues on your corporate data links, please give us a call on 0280301050.
by SankhaB
Thu Jun 20, 2019 9:55 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 351

Corporate Service Outage – Selected Telstra Fibre Services - NSW

Location Affected: Multiple Suburbs NSW Event Start Time: 20/06/2019 7.30 AM AEST Products Impacted : Some Fibre services in NSW Additional Information: Some customers in the above mentioned area will experience slow speeds, packet loss and latency. Root cause : Still being investigated. We are not ...