Search found 169 matches

by SankhaB
Fri Oct 23, 2020 4:44 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT / Telstra - Victoria
Replies: 1
Views: 148

Re: Unplanned Corporate Fibre Network Outage - AAPT / Telstra - Victoria

Event Notification

Update


A problem was identified with a core device at the data center and this has now been sorted to restore all affected services.

If you are still experiencing problems, kindly contact Exetel.

Restoration time : 4.15 am AEDT

We apologize for the inconvenience caused.
by SankhaB
Fri Oct 23, 2020 4:22 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT / Telstra - Victoria
Replies: 1
Views: 148

Unplanned Corporate Fibre Network Outage - AAPT / Telstra - Victoria

Location Affected: Victoria Event Start Time: 23/10/2020 02.30 am AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : We are unable to p...
by SankhaB
Thu Sep 17, 2020 2:25 am
Forum: Archived threads
Topic: Exetel service outage - Multiple Suburbs, VIC
Replies: 4
Views: 2145

Re: Exetel service outage - Multiple Suburbs, VIC

Update:

Our supplier has confirmed that all fibres have been spliced and the issue has been resolved.

Kindly reboot your modems / routers and contact Exetel if you have any further issues with the service.

Exetel apologizes for the inconvenience caused.
by SankhaB
Mon Jul 20, 2020 11:08 am
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre Network Outage - All Suppliers - Victoria
Replies: 2
Views: 1618

Re: Unplanned Corporate & Residential Fibre Network Outage - All Suppliers - Victoria

Event Notification

Update


A temporary fix has been applied.

If you are still experiencing problems, kindly contact Exetel.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Mon Jul 20, 2020 9:29 am
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre Network Outage - All Suppliers - Victoria
Replies: 2
Views: 1618

Unplanned Corporate & Residential Fibre Network Outage - All Suppliers - Victoria

Location Affected: Victoria Event Start Time: 20/07/2020 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience slow speeds, packet loss and difficulty in web browsing. Root cause : Still being investigated. Estimated Resolution : Our wholesale su...
by SankhaB
Wed Jun 10, 2020 5:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW
Replies: 3
Views: 369

Re: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW

Event Notification

Update


Some services have resumed connectivity.

The root cause is still being investigated by the supplier.
by SankhaB
Wed Jun 10, 2020 1:18 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW
Replies: 3
Views: 369

Unplanned Corporate Fibre / Copper Network Outage - Optus - NSW

Location Affected: New South Wales Event Start Time: 10/06/2020 at 12.30 pm AEST Products Impacted : Fibre and Copper Additional Information: Some services in the above mentioned area may experience a complete service disruption. Root cause : Still being investigated Estimated Resolution : Our whole...
by SankhaB
Sun May 17, 2020 2:23 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1679

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Our supplier advises that the outage is still ongoing.

A tentative ETR has been provided and it is given as end of business on the 18th of May.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Wed Apr 22, 2020 1:53 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 460

Re: Unplanned Corporate Network Outage - AAPT - NSW

Event Notification

Update


Our supplier has informed that the disruption was due to a network maintenance. All services are now online.

If you experience any issues on the service, kindly contact Exetel.

We apologize for any inconvenience caused.
by SankhaB
Wed Apr 22, 2020 12:18 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 460

Unplanned Corporate Network Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 10.52 pm AEST 21/04/2020 Products Impacted : Fibre and Copper . Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution ...
by SankhaB
Mon Feb 03, 2020 10:56 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - SA
Replies: 2
Views: 333

Re: Unplanned Corporate Network Outage - SA

Event Notification

Update


Fibre splicing will commence at 11.30 pm AEDT and the tentative ETR has been pushed to 5.30 am AEDT 04/04/2020

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Mon Feb 03, 2020 8:27 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - SA
Replies: 2
Views: 333

Unplanned Corporate Network Outage - SA

Unplanned Corporate Network Outage - SA Location Affected: South Australia Event Start Time: 03/02/2020 12:35 pm AEDT Products Impacted : Fibre & Copper Additional Information: The fibre crew has identified a 25 meter stretch of fibre which has been damaged. Field crew are to haul a new fibre. Some ...
by SankhaB
Fri Dec 20, 2019 2:19 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD
Replies: 5
Views: 742

Re: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD

Update

The outage has been resolved as of 19/12/2019 22.39 AEDT.

Kindly power-cycle your modems / routers and contact Exetel if there are any further issues observed.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Nov 14, 2019 8:28 pm
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 786

Re: Unplanned International Connectivity Issue - All States

Event Notification

Update


Impacting provider has been notified and a temporary fix has been applied.

Kindly inform Exetel if the issue persists.
by SankhaB
Thu Nov 14, 2019 3:47 pm
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 786

Unplanned International Connectivity Issue - All States

Location Affected: All States Event Start : 14/11/2019 Products Impacted : All Products Additional Information: Customers may experience complete loss of connectivity or packet loss to international destinations. Root cause : Still being investigated. Estimated Resolution : Our upstream carrier is u...