Search found 150 matches

by SankhaB
Mon Oct 21, 2019 5:35 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services
Replies: 1
Views: 55

Re: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services

Event Notification

Update

A switching loop was identified and the services have been restored. Please contact Exetel if the problem persists.
by SankhaB
Wed Sep 11, 2019 11:47 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 203

Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Unplanned Corporate Fibre Network Outage - Telstra - Victoria Location Affected: Victoria Event Start Time: 11/09/2019 23:10:00 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still bein...
by SankhaB
Thu Sep 05, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 585

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Update

A temporary restoration has been applied. Kindly contact Exetel if your service is still offline.
by SankhaB
Thu Sep 05, 2019 7:50 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 585

Unplanned Corporate Fiber Network Outage - Telstra - WA

Location Affected: Western Australia Event Start Time: 05/09/2019 03:20 Products Impacted : Fiber Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our wholesale sup...
by SankhaB
Wed Jul 03, 2019 6:42 am
Forum: Archived threads
Topic: Emergancy Network Maintenance - Corporate & Residential -Victoria
Replies: 1
Views: 254

Re: Emergancy Network Maintenance - Corporate & Residential -Victoria

Event Notification

Update


The network maintenance has been completed. If any issues are experienced, please contact Exetel.

We apologize for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 1:38 pm
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 339

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The services appear to be stable once more. Exetel is currently monitoring the situation.
by SankhaB
Thu Jun 20, 2019 10:44 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 339

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue has reemerged and we are currently investigating with our supplier.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 10:15 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 339

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue appears to be resolved and Exetel is currently monitoring all links. If you still experience any further issues on your corporate data links, please give us a call on 0280301050.
by SankhaB
Thu Jun 20, 2019 9:55 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 339

Corporate Service Outage – Selected Telstra Fibre Services - NSW

Location Affected: Multiple Suburbs NSW Event Start Time: 20/06/2019 7.30 AM AEST Products Impacted : Some Fibre services in NSW Additional Information: Some customers in the above mentioned area will experience slow speeds, packet loss and latency. Root cause : Still being investigated. We are not ...
by SankhaB
Thu Mar 28, 2019 3:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 2054

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Fiber repair crew is still working on the fault.

An estimated time of resolution has not been provided by our supplier yet.

Exetel apologies for any inconvenience caused.
by SankhaB
Fri Mar 22, 2019 10:58 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 904

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update

Our upstream carrier technician is scheduled to attend the fault location at approximately 11.00 am AEDT to investigate the issue.
by SankhaB
Fri Mar 22, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 904

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update


Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Fri Mar 22, 2019 5:51 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 904

Unplanned Corporate Data Network Outage - NSW

Event Notification Location Affected: NSW Event Start Time: 22/03/2019 1.00 am AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our w...
by SankhaB
Thu Jan 17, 2019 5:09 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 701

Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Update

Some services have resumed connectivity but our supplier has informed that repair work is still ongoing to restore the damaged fiber cables.

No estimated time of resolution has been provided yet.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jan 17, 2019 2:06 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 701

Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Update

Our supplier has identified a fiber break and the fiber repair technicians are currently being dispatched to the fault location.

We are unable to provide you with an estimated time of resolution yet.

Exetel apologizes for any inconvenience this may have caused.