Exetel customer help forum

Event Notification

Update

Our supplier has isolated the issue to a core device on the network. Investigations are still underway to determine the root cause.

No estimated time of resolution can be provided yet.

Exetel apologizes for the inconvenience caused.

Locations Affected: New South Wales, Queensland and Victoria Event Start Time: 8.00 am AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned areas may experience intermittent dropouts and/or a complete disruption on the connection Root cause : Still being inves...

Event Notification

Update

A problem was identified with a core device at the data center and this has now been sorted to restore all affected services.

If you are still experiencing problems, kindly contact Exetel.

Restoration time : 4.15 am AEDT

We apologize for the inconvenience caused.

Location Affected: Victoria Event Start Time: 23/10/2020 02.30 am AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : We are unable to p...

Update:

Our supplier has confirmed that all fibres have been spliced and the issue has been resolved.

Kindly reboot your modems / routers and contact Exetel if you have any further issues with the service.

Exetel apologizes for the inconvenience caused.

Event Notification

Update

A temporary fix has been applied.

If you are still experiencing problems, kindly contact Exetel.

Exetel apologizes for any inconvenience this may have caused.

Location Affected: Victoria Event Start Time: 20/07/2020 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience slow speeds, packet loss and difficulty in web browsing. Root cause : Still being investigated. Estimated Resolution : Our wholesale su...

Event Notification

Update

Some services have resumed connectivity.

The root cause is still being investigated by the supplier.

Location Affected: New South Wales Event Start Time: 10/06/2020 at 12.30 pm AEST Products Impacted : Fibre and Copper Additional Information: Some services in the above mentioned area may experience a complete service disruption. Root cause : Still being investigated Estimated Resolution : Our whole...

Update

Our supplier advises that the outage is still ongoing.

A tentative ETR has been provided and it is given as end of business on the 18th of May.

Exetel apologizes for any inconvenience this may have caused.

Event Notification

Update

Our supplier has informed that the disruption was due to a network maintenance. All services are now online.

If you experience any issues on the service, kindly contact Exetel.

We apologize for any inconvenience caused.

Location Affected: New South Wales Event Start Time: 10.52 pm AEST 21/04/2020 Products Impacted : Fibre and Copper . Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution ...

Event Notification

Update

Fibre splicing will commence at 11.30 pm AEDT and the tentative ETR has been pushed to 5.30 am AEDT 04/04/2020

Exetel apologizes for any inconvenience this may have caused.

Unplanned Corporate Network Outage - SA Location Affected: South Australia Event Start Time: 03/02/2020 12:35 pm AEDT Products Impacted : Fibre & Copper Additional Information: The fibre crew has identified a 25 meter stretch of fibre which has been damaged. Field crew are to haul a new fibre. Some ...

Update

The outage has been resolved as of 19/12/2019 22.39 AEDT.

Kindly power-cycle your modems / routers and contact Exetel if there are any further issues observed.

Exetel apologizes for any inconvenience this may have caused.