Exetel customer help forum

I have a separate account with a phone for my oldest daughter which we pay for, the phone number is 0497676398 and this is the Customer ID: 355926

Hi, ordered a new sim for mobile phone which we received in only a couple of days but after putting it in and logging back into the Exetel portal then clicking on the Unlock and Active button we get the code ---- punch it in next screen says it's in the process but within 5 minutes it goes back to t...

Hi, not sure where to post this, this is the second Email I've got from this ChaosCC hacker group! First on showed what they claimed to be my Password from Exetel email. It was close but not the same one I believe they got it from one of the forums (not Exetel) I'm in, as it was close to my Exemail ...

Hi, and thanks for the quick reply, the account is new so that was not an issue but strangely enough it now seems to be working.
I'll keep an eye on the account to make sure it keeps working.
Thanks
Martin

Hi, I have one issue and one query, First I've set up my hosted email address and find it sends emails but won't receive emails even though the Outlook test email was received! the hosted Email is martin@martinscomputerservice.net.au This to be my primary Email address for my business. Secondly I'm ...

All good, finally the porting went through, just like to add this was a Telstra issue and it took me nearly a week to get the correct information.
Thanks to the Exetel Team and their patience!
Now up and running on the Optus network!

Martin

What a nightmare, finally I got the phone number changed from a business account to a personal account and still Exetel states it won't port and they need an account number, so I ring Telstra and they tell me there is no account number! Fine except I tried to check me details via the phone and low a...

Finally I've found out whats causing the issue, apparently when I first bought the pre-paid phone I used my Business name and although I'm the registed owner and person using the phone if it's put in a business name the account does not use the date of birth! They are in the process of transferring ...

Not quite, I'm still at the "won't port as Date of birth is incorrect" I haven't followed up much yet as I'm aware Exetel is most likely operating (as would Telstra) on skeleton staff! My main concern is if it doesn't go through before the end of the Month (today) I might loose the special offer of ...

No email, no port not a lot of feedback!
Used my credit up on the Telstra prepaid to save money now I either have to put more money on it or not use my phone!
Annoying to say the least!

With out giving away personal details I'll bring up the issue that seems to be causing the problem. Apparently the date of birth I've put on my application is coming up as incorrect during the port! To check what Telstra had on record I've rang them twice now, First time yesterday the 22nd of Decemb...

Still taking and awfully long time, Check my details with Testra and the were the same as I put down with Exetel on the application form!
Hope I'm making the right move

Hi Thanks for the reply's I've read the Email and replied with the details requested.
Regards
Martin Shelton

Hi how long should a pre-paid port to the ExeSim plan!
So far I've been waiting 11 hours and no change over.
My mobile number is 0459478875

Thanks
Martin

Thanks, a bit more information came through via email about an hour ago!
Everything is now running and I have 20+ MB speed for the first time ever!
I was on ADSL and at the edge of it's range so never got more than 1.5Mbs
Good job Exetel!