Search found 10 matches

by Wadd
Mon Dec 07, 2015 1:42 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection (NB16WV-02)

Thank you Kumudh. While you're at it, can you check to see why we are still waiting for advice on our phone number porting? It's been over 4 weeks since we applied and I was promised notification with config settings as per this email below but nothing yet has come through. So I don't know what is g...
by Wadd
Sun Nov 22, 2015 10:52 am
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection (NB16WV-02)

Cast your eyes over the emails below and you'll see I was getting emails from 5 different Exetel email sources, including support@exetel.com. Please note that this selection of emails do not represent all of them I have received in my quest to get my connection up and running. Customers who feel los...
by Wadd
Mon Nov 16, 2015 4:03 pm
Forum: Email issues
Topic: Email bouncebacks from Hotmail
Replies: 14
Views: 4860

Re: Email bouncebacks from Hotmail

Maybe this is why an email reply sent to support@exetel.com.au failed to deliver and their response to me in the Modem thread was I should have sent it to residentialsupport@exetel.com.au even though that email address was not used in their support email. It's a mess.
by Wadd
Mon Nov 16, 2015 3:57 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection

Good, thank you. Add to the escalation the following: I got 5 different emails, yes... 5 DIFFERENT emails, sent to me covering how to set up VOIP from support@exetel.com.au . When I sent a reply last night asking for the instructions to be consolidated into one set of procedures as well as asking w...
by Wadd
Mon Nov 16, 2015 10:05 am
Forum: Modem issues
Topic: netcom router/modem NB16WV-02
Replies: 2
Views: 2387

Re: netcom router/modem NB16WV-02

Hi - The modem you describe is actually a NetComm N600. Please check the thread next to yours about my experience. I'm still in the process of getting everything to work but I'll report the progress in my thread as I get past the hurdles.
by Wadd
Mon Nov 16, 2015 10:01 am
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection

Good, thank you. Add to the escalation the following: I got 5 different emails, yes... 5 DIFFERENT emails, sent to me covering how to set up VOIP from support@exetel.com.au . When I sent a reply last night asking for the instructions to be consolidated into one set of procedures as well as asking wh...
by Wadd
Mon Nov 16, 2015 1:17 am
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection

Modem now works as it should. The modem was not faulty. This time Exetel Tech Support gave me the correct manual config settings. Hopefully if you are reading this because your N600 failed to connect, Exetel will have available instructions on how to configure it manually. Other things learnt from t...
by Wadd
Sun Nov 15, 2015 6:29 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection

Am currently on the phone with Tech Support and they want me to contact NetComm about the modem not being able to connect. This is a breach of the Consumer Act. I bought the modem direct from Exetel and my dealings are with you. You have to supply me with a product that works and does not fail upon ...
by Wadd
Sun Nov 15, 2015 5:24 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

Re: NetComm N600 No NBN Connection

Thank you for your reply. OK have sent an email off with the service number (which I'm guessing is the NBN Fibre Member Name) and not the Modem user name, not the Exetel forum username and not my previous ADSL Service Number prior to upgrading to NBN service. So many user member names, even that is ...
by Wadd
Sat Nov 14, 2015 5:05 pm
Forum: Modem issues
Topic: NetComm N600 No NBN Connection (NB16WV-02)
Replies: 14
Views: 5473

NetComm N600 No NBN Connection (NB16WV-02)

Have not been able to get our new NetComm N600 modem to connect to NBN fibre and the internet even after calling Exetel Helpline twice and finding no N600 instructions. Was able to connect UNI-D1 NBN port direct to comptuer and then connect to NBN and internet only after adjusting Control Panel > Ne...