Exetel customer help forum

Hi
I have just received an e-mail

""Sorry! We made a mistake.""

OK. Thanks Exetel

clintdb wrote: An Exetel rep has also confirmed this over at the whirlpool forums:

So how come this can be explained on another forum by a rep and they dont have time to respond to Exetel user forums?

Exetel users would appreciate a response here.

Hi I have just received an email advising of usage. I doubt whether this is correct!(1264 GB in one day????) ""Usage of your allocated allowance = 1264.10GB Percentage this month = 253% There are 30 days left in the month"" Service number = 0201336787 When I log into my account it tells me I have us...

KavindaS wrote: Issue has been re escalated. We will alert once there is an update on this.

Thank you
E-mails sent to Outlook.com destinations this morning 7.30AM are going through.

As a test would you be able to change the smtp server back to smtp.<state>.exemail.com.au and check if the issue persists?... This is already the out going address in my e-mail program(and has been during these blocked outgoing messages) Here is part of the message I got @ 9.23AM this morning: 550 ...

Dazzled wrote:...................
If a message sent back actually accuses your own personal IP of spamming (not the mail server IP),.....................

Sorry, but this is not my situation.
The IP's are exetel servers

E-mails sent are reaching their destinations Today. Thank you for your attention to this problem. Well its another day today and the same problem is there now. BUT different server:(New message today) 550 SC-004 (COL004-MC6F15) Unfortunately, messages from 220.233.0.8 weren't sent. We recommend tha...

maggie wrote:................ It is still not fixed this morning.

I think you should check again.
Its working for me today
viewtopic.php?f=13&t=42392&p=316498#p316498

Unable to send e-mails from this server 220.233.0.71. Very UNHAPPY A support ticket has been raised with the reference 9626530 and we are currently getting this investigated by our sys adminis. Exetel apologize for the inconvenience caused. We will get this looked in to ASAP and update you with. E-...

Unable to send e-mails from this server 220.233.0.71. Very UNHAPPY Messages return undeliverable with code 550 SC-004 Which equates to: Mail rejected by Outlook.com for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from tha...