Search found 5 matches

by Dr.Gerry
Sat Feb 02, 2019 12:28 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 2
Views: 149

Used to be good

I first connected to Exetel in 2014. At the time I was really impressed with their service. I live in a small town and we got the NBN (wireless) way back then, so I have been pretty lucky, internet-wise. We always got good download speeds - it was rare to get anything below 40Mb (once we moved to th...
by Dr.Gerry
Tue Nov 24, 2015 9:47 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2472

Re: What the heck did they do when they did maintenance on 1

Looks like I owe Exetel an apology. I had a very helpful person (Sumudu) on the phone last week for about an hour. He went above and beyond the call of duty to determine that the problem definitely wasn't with Exetel, it was an NBN problem related to the maintenance they had done. He referred the pr...
by Dr.Gerry
Wed Nov 18, 2015 10:06 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2472

Re: What the heck did they do when they did maintenance on 1

Thanks Dazzled. That makes sense - I'd never thought of it that way, My apologies to Exetel. Now I just need to get my service working again (I am still on my phone's hotspot)...grrr!
by Dr.Gerry
Wed Nov 18, 2015 7:05 pm
Forum: ADSL connections
Topic: Speed down to a 3rd of normal as of wed Morning 11th
Replies: 19
Views: 5623

Re: Speed down to a 3rd of normal as of wed Morning 11th

Wow? You are getting a third of your speed? You should be happy........I just posted a rant on the "Customer reviews" board about exactly this problem, in a nutshell - I am on an NBN wireless 25/5 connection. Well, I used to be - as of the network maintenance on November 11 I have NO internet connec...
by Dr.Gerry
Wed Nov 18, 2015 6:56 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2472

What the heck did they do when they did maintenance on 11/11

Anybody else having trouble with their NBN connection (mine is wireless) since Exetel performed network maintenance on November 11? I had been extremely happy with my Exetel NBN service prior to this - the connection was always rock solid and the speed was consistently good (25/5 NBN Wireless), but ...