Search found 11 matches

by Dr.Gerry
Mon Mar 11, 2019 10:20 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James, Sorry - I'd really like to believe you, but my new service was activated today. I have not had a working internet connection with you guys since last Friday - it has been off all weekend, and was off this morning. I received my Telstra modem at about 9 am. I connected it, called their cust...
by Dr.Gerry
Mon Mar 11, 2019 2:33 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James,

What is the process for cancelling my Exetel account?

Gerry
by Dr.Gerry
Fri Mar 01, 2019 11:26 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James, Sorry - the royal commission thing was a bit of a stretch. I would rather not change if possible. As i have said, i always regarded you guys as a pretty good provider, and recently the speed has been good when the connection is working. Thanks for the tip re contacting the billing departme...
by Dr.Gerry
Fri Mar 01, 2019 9:59 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James, If it was a local NBN issue wouldnt you guys at least know about it and be able to advise accordingly? Isnt that what your 'current outages' should show? My reason for going to the TIO is to try to pursue some sort of refund for the service you are charging me for and not providing (the Ba...
by Dr.Gerry
Fri Mar 01, 2019 9:11 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James, Our service has now been down for well over a day. We have tried resetting all our gear. Your support line does not mention any outages. I dont know if you are trying to fob me off by saying it is a local NBN problem, but as our provider it is YOUR problem. We have spent a fortune on mobil...
by Dr.Gerry
Wed Feb 20, 2019 8:45 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Re: Used to be good

Hi James, Don't know if anyone has looked at my account yet, but my speed seems to have improved out of sight. Every speed test I have done lately we have achieved more than 40 Mb, so that's a massive improvement. Thanks Mow my only beef is that the network seems to go down every day for a few hours...
by Dr.Gerry
Sat Feb 02, 2019 12:28 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1098

Used to be good

I first connected to Exetel in 2014. At the time I was really impressed with their service. I live in a small town and we got the NBN (wireless) way back then, so I have been pretty lucky, internet-wise. We always got good download speeds - it was rare to get anything below 40Mb (once we moved to th...
by Dr.Gerry
Tue Nov 24, 2015 9:47 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2773

Re: What the heck did they do when they did maintenance on 1

Looks like I owe Exetel an apology. I had a very helpful person (Sumudu) on the phone last week for about an hour. He went above and beyond the call of duty to determine that the problem definitely wasn't with Exetel, it was an NBN problem related to the maintenance they had done. He referred the pr...
by Dr.Gerry
Wed Nov 18, 2015 10:06 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2773

Re: What the heck did they do when they did maintenance on 1

Thanks Dazzled. That makes sense - I'd never thought of it that way, My apologies to Exetel. Now I just need to get my service working again (I am still on my phone's hotspot)...grrr!
by Dr.Gerry
Wed Nov 18, 2015 7:05 pm
Forum: ADSL connections
Topic: Speed down to a 3rd of normal as of wed Morning 11th
Replies: 19
Views: 6098

Re: Speed down to a 3rd of normal as of wed Morning 11th

Wow? You are getting a third of your speed? You should be happy........I just posted a rant on the "Customer reviews" board about exactly this problem, in a nutshell - I am on an NBN wireless 25/5 connection. Well, I used to be - as of the network maintenance on November 11 I have NO internet connec...
by Dr.Gerry
Wed Nov 18, 2015 6:56 pm
Forum: Customer reviews
Topic: What the heck did they do when they did maintenance on 11/11
Replies: 4
Views: 2773

What the heck did they do when they did maintenance on 11/11

Anybody else having trouble with their NBN connection (mine is wireless) since Exetel performed network maintenance on November 11? I had been extremely happy with my Exetel NBN service prior to this - the connection was always rock solid and the speed was consistently good (25/5 NBN Wireless), but ...