Search found 5 matches

by freemo73
Sun Apr 17, 2016 5:56 pm
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3224

Re: NBN Co Service Leval Agreement (SLA)

Its a bit concerning that its almost a month on, and the later part of troubleshooting hasn't occurred yet. I don't think anyone at Exetel is understanding that the main issue here is that I am receiving no updates - no updates, as in none, zero,zilch - not a single useful update since the issue was...
by freemo73
Sat Apr 16, 2016 7:37 pm
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3224

Re: NBN Co Service Leval Agreement (SLA)

Seems like I've been underestimating the NBN issue. I've been collecting syslog messages from my supplied modem, and I have 2576 "Line 0: VDSL2 link down" messages for April - its actually averaging about 160 outages per day. I've agreed to the terms and conditions of a physical line inspection - at...
by freemo73
Sat Apr 16, 2016 10:03 am
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3224

Re: NBN Co Service Leval Agreement (SLA)

NBNs Wholesale Broadband Agreement (WBA) Service Level Schedule looks like a service level agreement for the provision of NBN services to the retailer. http://www.nbnco.com.au/content/dam/nbnco2/documents/sfaa-wba2-product-catalogue-service-levels-schedule_20160407.pdf I live in Newcastle so would n...
by freemo73
Sat Apr 16, 2016 9:04 am
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3224

Re: NBN Co Service Leval Agreement (SLA)

Its now been almost 4 weeks, and I've received no updates on what NBN is actually doing , or even planning on doing to resolve this situation. A daily SMS saying Exetel is working closely with the wholesale supplier and will update me soon does start to wear a bit thin after a few weeks. Unfortunate...
by freemo73
Sun Apr 10, 2016 5:41 pm
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3224

NBN Co Service Leval Agreement (SLA)

I moved from ADSL2 to NBN FTTN on the 21st of March 2016. ADSL2 was a stable yet slow service (2mbps). NBN FTTN is now providing a faster (20mbps) connection which loses VDSL sync about 30 times a day. The internet availability is about 80% which is horrendous. Exetel has logged the issue with NBN w...