Search found 204 matches

by IsuruB
Tue Apr 09, 2019 9:28 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lennox Head, NSW
Replies: 4
Views: 189

Unplanned ADSL Network Outage - Lennox Head, NSW

Event Notification Locations Affected : Lennox Head, NSW Products Impacted : ADSL Event Start Time : 06/04/2019 Estimated Resolution : 11/04/2019 before Close of Business Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers Additional Information : M...
by IsuruB
Tue Apr 09, 2019 8:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale Supplier's fibre crew has completed the splicing work to fully restore services affected in Pendle Hill, Dubbo and suburbs surrounding these areas.

Kindly powercycle your modem/router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Apr 08, 2019 1:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: We have confirmation from the Wholesale Supplier that the outage has been restored for Wollongong, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Albury and suburbs surrounding these areas. We are currently following up with the Wholesale Supplier on the restoration of servi...
by IsuruB
Mon Apr 08, 2019 9:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are online at the moment, and the Wholesale Supplier is currently working on restoring the remaining services.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Apr 07, 2019 3:05 pm
Forum: Invoicing & billing
Topic: Paying for no internet
Replies: 7
Views: 132

Re: Paying for no internet

Thanks for your response. We can provide credit as a goodwill gesture once the outage has been cleared.
Please provide us your confirmation via the email ticket when the service is online so that we can go ahead with the credit.
by IsuruB
Sun Apr 07, 2019 2:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Service outage
Replies: 4
Views: 155

Re: NBN Service outage

Thanks for letting us know. We have received confirmation from the Wholesale Supplier as well that the outage has been cleared. Please do not hesitate to let us know should you have any further issues.
by IsuruB
Sun Apr 07, 2019 2:50 pm
Forum: Networking issues
Topic: Related to Outage : Unplanned Fibre Network Outage - All Suburbs, NSW
Replies: 25
Views: 496

Re: Related to Outage : Unplanned Fibre Network Outage - All Suburbs, NSW

Apologies for the delay in getting back to you. We will look into the matter and get back to you shortly with confirmation.
by IsuruB
Sun Apr 07, 2019 9:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Tamworth, NSW
Replies: 1
Views: 191

Re: Unplanned Fibre Network Outage - Tamworth, NSW

Update:

The Wholesale Supplier advises that the outage has now been resolved.

Please reboot your modem / router and check again if issues still persist.

Apologies for the inconvenience caused.
by IsuruB
Sun Apr 07, 2019 9:06 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Repairs are still underway as per the previous update.

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Apr 04, 2019 8:59 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 484

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

The Wholesale Supplier has confirmed that the outage has been restored.

Kindly power cycle your modem/ router and test the service if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Thu Apr 04, 2019 8:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Fibre Repair Crew are on site and have commenced splicing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Apr 03, 2019 2:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 21094

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: We now have confirmation on the affected customer locations. Please note that customers in the listed locations and nearby suburbs will experience connectivity issues. Locations Affected : Wollongong, Pendle Hill, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Dubbo and Albu...
by IsuruB
Sun Mar 31, 2019 3:07 pm
Forum: Web space, mirror & blog services
Topic: Please Update the PHP Version for Paid Hosting
Replies: 5
Views: 98

Re: Please Update the PHP Version for Paid Hosting

Hi, Can you please have the PHP Version on the Paid Hosting Site updated to 5.6 like that on the Free area? Free = 5.6.38-0+deb8u1Test Paid = 5.4.45-0+deb7u14Test We utilise the Free area for our Test instances and the Paid for the Live and are unable to run the equivalent php code. Thanks David SS...
by IsuruB
Sun Mar 31, 2019 9:56 am
Forum: Other
Topic: Multiple ExeWiki website issues
Replies: 1
Views: 63

Re: Multiple ExeWiki website issues

Thanks for pointing out the problematic links. We do see issues with some of these and we will start looking into them as soon as possible and work to get them corrected.
by IsuruB
Sun Mar 31, 2019 9:44 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 55141

Re: Report Broken Links/Failed Web Functions Here

The "User Control Panel", "Profile" and "Log Out" options are still invisible on the new forum layout (see picture). I originally reported this problem when the new forum theme became available. Thanks for bringing this to our attention. We will notify the relevant teams of this issue once more. He...