Search found 221 matches

by IsuruB
Thu Jun 13, 2019 9:32 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2389

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update:

Please be advised that the outage is ongoing.

The Wholesale Supplier is further investigating the issue with their network engineers.

We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Thu Jun 13, 2019 9:25 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - River Walk (Kensington), VIC
Replies: 1
Views: 92

Re: Planned Fibre Network Outage - River Walk (Kensington), VIC

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Thu Jun 13, 2019 9:22 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Spires (Baldivis), WA
Replies: 1
Views: 104

Re: Planned Fibre Network Outage - Spires (Baldivis), WA

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Thu Jun 13, 2019 9:14 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC
Replies: 2
Views: 148

Re: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Update:

The planned maintenance has been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Fri Jun 07, 2019 5:25 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Alkimos, WA
Replies: 1
Views: 68

Unplanned Fibre Network Outage - Alkimos, WA

Event Notification Location Affected : Alkimos, WA Start time of event : 07/06/2019, 13:00 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : The Wholesale Supplier is unable to provid...
by IsuruB
Wed May 22, 2019 1:41 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Replies: 5
Views: 1212

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Update

The Wholesale Supplier advises that the outage has cleared.

Kindly power cycle your modem/router and test the service if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue May 14, 2019 11:31 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Blacktown, NSW
Replies: 6
Views: 321

Re: Unplanned Fibre Network Outage - Blacktown, NSW

Update:

Outage is still ongoing.

The Wholesale Supplier confirms the outage has been restored.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue May 14, 2019 11:23 am
Forum: Archived threads
Topic: Unplanned Network Outage - Fibre - All Suburbs, VIC
Replies: 2
Views: 1274

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Update:

We are able to see the reported services now online.

The root cause has been identified as a Network configuration issue and has been corrected.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Fri May 10, 2019 2:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 310

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale Supplier confirms that the outage has been successfully cleared.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 11:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 310

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are now seen to be online at the moment., and we are following up with the Wholesale Supplier for confirmation.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 613

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 310

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: The outage is still under investigation by the Wholesale Supplier. The Supplier is unable to provide an Estimated Time of Resolution at this stage. The affected areas at the moment have been identified to be Blacktown and its surrounding suburbs. Exetel apologizes for any inconvenience this ...
by IsuruB
Thu May 09, 2019 12:01 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 413

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time : 09/05/2019 Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage. Root cause : Still under investigation Additional Information : Most customers in the a...
by IsuruB
Thu May 09, 2019 9:47 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 613

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu May 09, 2019 9:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairnlea, VIC
Replies: 2
Views: 168

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Update:

The Wholesale Supplier advises the outage has been successfully cleared.

Please reboot your modem/router and check if you continue to experience issues.

Exetel apologizes for the inconvenience caused.