Search found 309 matches
- Thu Dec 19, 2019 1:05 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD
- Replies: 5
- Views: 1070
Re: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD
Update: Following the outage restoration, the Wholesale Supplier advises that there may currently be another partial infrastructure failure. The Wholesale Supplier's technician's are currently investigating the outage but an Estimated Time of Resolution cannot be provided at this stage. Exetel apolo...
- Mon Dec 09, 2019 12:47 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Prahran, VIC
- Replies: 5
- Views: 689
Unplanned ADSL Network Outage - Prahran, VIC
Location Affected: Prahran, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time: 09/12/2019 12.00 PM AEDT Estimated Time of Resolution : 11/12/2019 07.00 PM AEDT Root cause : Still under investigation Additional Information: Customers in the above mentioned area may experience a connect...
- Tue Dec 03, 2019 10:01 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
- Replies: 7
- Views: 911
Re: Unplanned ADSL Network Outage - Biggera Waters, QLD
Update:
The Wholesale Supplier advises that the outage has been successfully cleared.
Kindly powercycle your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused
The Wholesale Supplier advises that the outage has been successfully cleared.
Kindly powercycle your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused
- Tue Dec 03, 2019 9:57 am
- Forum: Archived threads
- Topic: Unplanned Fibre Speed Degradation - Werribee, VIC
- Replies: 8
- Views: 1040
Re: Unplanned Fibre Speed Degradation - Werribee, VIC
Update:
The Wholesale Supplier confirms that the work was successfully carried out within the outage window.
Kindly powercycle your modem/router and check if issues persist.
Exetel apologizes for any inconvenience this may have caused
The Wholesale Supplier confirms that the work was successfully carried out within the outage window.
Kindly powercycle your modem/router and check if issues persist.
Exetel apologizes for any inconvenience this may have caused
- Tue Dec 03, 2019 9:54 am
- Forum: Archived threads
- Topic: Urgent Fibre Maintenance - Modeina, VIC
- Replies: 2
- Views: 387
Re: Urgent Fibre Maintenance - Modeina, VIC
Update:
The Wholesale supplier confirms that the work was successfully carried out within the outage window.
Kindly powercycle your modem/router and check if issues persist.
Exetel apologizes for any inconvenience this may have caused
The Wholesale supplier confirms that the work was successfully carried out within the outage window.
Kindly powercycle your modem/router and check if issues persist.
Exetel apologizes for any inconvenience this may have caused
- Tue Dec 03, 2019 9:46 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC
- Replies: 2
- Views: 587
Re: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC
Update:
The Wholesale Supplier confirms that the outage has successfully been cleared.
Kindly reboot your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused.
The Wholesale Supplier confirms that the outage has successfully been cleared.
Kindly reboot your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused.
- Tue Dec 03, 2019 9:36 am
- Forum: Archived threads
- Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
- Replies: 3
- Views: 651
Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Update :
Most of the reported services are now online.
We are currently awaiting further confirmation from the Wholesale Supplier on the specifics of the outage.
Exetel apologizes for any inconvenience this may have caused
Most of the reported services are now online.
We are currently awaiting further confirmation from the Wholesale Supplier on the specifics of the outage.
Exetel apologizes for any inconvenience this may have caused
- Thu Nov 14, 2019 4:38 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
- Replies: 2
- Views: 837
Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Event Notification Locations Affected : Cranbourne West, Delaray, Tulliallan, St Germain, Pavilion, Pasadena, Mayfield, Marriott Waters, Meridian, Berwick Waters and surrounding suburbs Products Impacted : Fibre Supplier : Opticomm Fibre Event Start Time : 14/11/2019, 15:30 AEDT Estimated Time of Re...
- Thu Nov 14, 2019 11:03 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Iluka, WA
- Replies: 1
- Views: 448
Unplanned Fibre Network Outage - Iluka, WA
Event Notification Locations Affected : Iluka, WA Products Impacted : Fibre Supplier : LBN Co. Event Start Time : 14/11/2019, 12:15 AM Local Time Estimated Time of Resolution (ETR) : The Wholesale Supplier is unable to provide an ETR at the moment Root cause : Network device failure Additional Infor...
- Mon Nov 11, 2019 8:47 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
- Replies: 7
- Views: 915
Re: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Update : The Wholesale Supplier advises that the outage is still ongoing. Replacement network cards are required and are estimated to be received on site at 10am local time. In addition to Butler and Ridgewood, services in Alkimos, Jindalee and Quinns Rocks may also be impacted. Exetel apologizes fo...
- Sun Nov 10, 2019 8:35 am
- Forum: Archived threads
- Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
- Replies: 86
- Views: 8416
Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...
- Wed Nov 06, 2019 9:47 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
- Replies: 44
- Views: 4746
Re: Unplanned ADSL Network Outage - Cranbourne North, VIC
Update:
The Wholesale Supplier advises the outage is has been successfully cleared.
Please powercycle your modem/router and check if issues still persist.
Exetel apologizes for the inconvenience caused.
The Wholesale Supplier advises the outage is has been successfully cleared.
Please powercycle your modem/router and check if issues still persist.
Exetel apologizes for the inconvenience caused.
- Wed Nov 06, 2019 9:33 am
- Forum: Archived threads
- Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
- Replies: 86
- Views: 8416
Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...
- Wed Nov 06, 2019 9:26 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wentworthville, NSW
- Replies: 1
- Views: 418
Re: Unplanned Fibre Network Outage - Wentworthville, NSW
Update:
The Wholesale Supplier advises the Outage had been successfully cleared.
Please powercycle your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused.
The Wholesale Supplier advises the Outage had been successfully cleared.
Please powercycle your modem/router and check if issues still persist.
Exetel apologizes for any inconvenience this may have caused.
- Wed Nov 06, 2019 9:20 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Westmead, NSW
- Replies: 2
- Views: 603
Re: Unplanned Fibre Network Outage - Westmead, NSW
Update: The Wholesale Supplier's field technician had visited the site and found that the issue is with the power supply in the building where Network equipment is installed. The building management had advised that an electrician had been assigned to rectify the electrical issues. Unfortunately no ...