Exetel customer help forum

Yeah well I’m in regional Vic, so not really in my area. I don’t think mine is a capacity issue, it’s not like it gets progressively slower or happens at peak times. Coasting along at 40Mbps it’ll just drop down to under 1Mbps where it stays for a few hours then jumps back up to 40Mbps. And this is...

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.

Our NBN was lost from Tuesday 30/6 morning til now. Location is Wolli creek 2205. I have been contacted with customer service and I got the message that I have been cancel or terminate service. but I didn't. I only change a plan on 29/6. so I contacted customer service back as soon as I got the mes...

Update:

The Wholesale Supplier advises that the Estimated Time of Resolution is still 25/07 before Close of Business.

Root cause is suspected to be damage to main cable by third party contractor.

Exetel apologises for the inconvenience caused.

Update:

The Wholesale Supplier has marked the outage as complete.

Please powercycle your modem / router if issues persist.

Exetel apologises for the inconvenience caused.

haven't received any update from the last conversation, can you please follow up? thank you. I have checked the ticket 15676093. The arranged engineer have contacted you on 19th July, and you have informed that it is not a convenient time to troubleshoot. As per to the notes, you have confirmed tha...

Thank you for the reply. The original issues was identified as a problem with the Lead in Cable, which is why a tech was booked for tomorrow. I understand there might be an outage now, but that is not what last weeks problems was. So if there is still an issue with the lead in cable, why cancel the...

I reset my webmail password but that still did not help. I have read all of the advice and settings posts that I can find and the wiki setup guides, but I still can't see where I am going wrong. When trying to add the Exemail address to my Outlook it still reports that it cannot find the Exemail se...

Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account. Until 31st March 2007 this service is free for any Exetel customer to trial. To add virus/spam filtering to any @exemail.com.au email account please follow these instruct...

Hi, I received your email and i have tried to download my email but to no avail. I have checked all settings and changed the passwords to the new ones but still no luck. I changed the password to my email to another new one but again no success in downloading my emails. No other settings were chang...

Hi Team, I received an email notification from Exetel on the 22nd July that "We’ve got the green light that your new Exetel service is active and ready to go." I am however still waiting for my VOIP number to port across. I configured my existing Dodo supplied Huawei HG659 to use the service userna...

amillen wrote: ↑

Sun Jul 21, 2019 10:42 am

Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is with Exetel.

Hi Angus, thanks for getting back to us. We will raise your query internally with the Exetel System Administrators and let you know as soon as a response is received.

Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the upgrades have been successfully carried out.

Kindly power cycle your modem/router and test the service if issues persist.

Exetel sincerely apologizes for any inconvenience caused.

Unfortunately the USB interface function is not a service that Exetel provides, and is not officially supported by the modem's firmware. We apologise for any inconvenience this may have caused.