Exetel customer help forum

Event Notification Location Affected : Collaroy, NSW Start time of event: 19/02/2019 Products Impacted : ADSL and Landline Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: 25/02/2019 Before Close of Business Root cau...

Update:

The outage is still ongoing.

Root cause : Still being investigated.

Estimated Resolution : 19/02/2019, 22:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected : Torquay, VIC Start time of event: 18/02/2019, 10:40 AM AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: 05.00 PM AEDT Root cause : Fibre break Ex...

Event Notification Services Effected : Some corporate Data Services Location Affected: QLD Event Start Time: 17/02/2019 8:10 EDST Event End Time: 17/02/2019 9:46 EDST Products Impacted : Some services in Queensland were effected due to the outage Root cause : Power Outage at the data center. Status ...

Update:

The outage is still ongoing.

The Wholesale Supplier currently advises 19/02/2019 as the Estimated Time of Resolution.

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the outage has been restored.

Please power cycle your modem / router and test if issues persist.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Maitland and surrounding areas, NSW Start time of event: 13/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated Time of Restoration: The Wholesale Supplier is unable to...

Update

The Wholesale supplier advises that the outage has been successfully restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.

Update

The outage is still ongoing.

The Wholesale Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Beashel Hill and surrounding areas, NSW Start time of event: 12/02/2019 Products Impacted: Fixed Wireless Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated Time of Restoration: Technicians are on sit...

Update

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 10/02/2018 before Close of Business

Exetel apologizes for any inconvenience this may have caused.

Update:

Exetel is still investigating the reported issues with the supplier.

We are unable to provide an Estimated Restoration Time at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

The Wholesale Supplier advises the outage has been restored.

Please powercycle your modem / router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Townsville and Surrounding Areas, QLD Start time of event: 30/01/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues, and delays in fault resolution times due to a Force Majeure Even...