Search found 287 matches

by IsuruB
Fri Oct 18, 2019 9:06 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD
Replies: 2
Views: 505

Re: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

The root cause had been identified as fire damage caused from bushfires in the area.

Kindly powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Oct 18, 2019 8:54 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 3
Views: 42

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Oct 18, 2019 8:54 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Oct 17, 2019 9:30 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 9
Views: 189

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises that the outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Oct 17, 2019 9:18 am
Forum: Current maintenance & outage updates
Topic: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW
Replies: 2
Views: 108

Re: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW

Update:

We are able to see most of the reported services are currently online.

Exetel is still following up with the Wholesale Supplier further to determine the root cause of the outage. Apologies for the inconvenience caused.
by IsuruB
Mon Oct 14, 2019 1:33 pm
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 401

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing and the Exetel System Administrators are currently working on a fix.

Estimated Time of Restoration (ETR) : 15/10/2019 by 17:30 AEDT.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Sun Oct 13, 2019 3:18 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 14
Views: 295

Re: Slow Home Wireless Broadband

I have had service for little over a month and was working wellgetting 12 + mps , then a few days ago it dropped to 5 and less ... all other services I have a on the Optus network and are getting between 25- 48 mps in the same location. Moved modem did updates .. all lights are green. Getting frust...
by IsuruB
Sun Oct 13, 2019 8:42 am
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 401

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Sat Oct 12, 2019 9:23 am
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 401

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sat Oct 12, 2019 9:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs, NSW

Update:

The Wholesale Supplier advises that the outage had been successfully restored.

A faulty network card had been replaced by technicians on site.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Oct 06, 2019 3:16 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wolli Creek, NSW
Replies: 1
Views: 114

Unplanned Fibre Network Outage - Wolli Creek, NSW

Event Notification Location Affected : Wolli Creek, NSW Start time of event: 06/10/2019, 03:00 PM AEDT Products Impacted : Fibre Wholesale Supplier : LBN Co. Additional Information : Most customers in the above mentioned area may experience loss of connectivity. Estimated Time of Restoration (ETR) :...
by IsuruB
Sun Oct 06, 2019 8:26 am
Forum: VOIP
Topic: Exetel VoIP Gateways IP list
Replies: 10
Views: 5691

Re: Exetel VoIP Gateways IP list

Thanks for reaching out. The modem is not locked and it should not be a problem as long as the other VoIP port is not configured with an Exetel or a completely different provider's VoIP (the modem does not support more than one sip server at a time). We recommend that you verify if the VoIP credent...
by IsuruB
Sat Oct 05, 2019 4:21 pm
Forum: VOIP
Topic: Exetel VoIP Gateways IP list
Replies: 10
Views: 5691

Re: Exetel VoIP Gateways IP list

Hi, I recently got connected to NBN and I have a problem with the VOIP configuration is the ZTE H268A locked to exetel Voip only? Because I entered my previous VOIP provider settings into the modem and it is not registering. I have entered the sip server settings in the SIP protocol page I rebooted...
by IsuruB
Sat Oct 05, 2019 1:29 pm
Forum: VOIP
Topic: VOIP calls out to mobiles OK, but mobiles can't call VOIP
Replies: 2
Views: 36

Re: VOIP calls out to mobiles OK, but mobiles can't call VOIP

NBN VOIP calls our three mobile (Aldi sims) phones OK, but not the other way around. All restriction checkboxes are clear in my user account. NBN Modem with VOIP is the Exetel supplied ZTE. Any ideas? Thanks for reaching out. We were unable to detect any VoIP registration on our end, therefore we h...
by IsuruB
Mon Sep 30, 2019 11:34 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Warragul, VIC
Replies: 1
Views: 149

Planned Fibre Network Outage - Warragul, VIC

Event Notification Locations Affected : Warragul, VIC Products Impacted : Fibre Wholesale Supplier : Redtrain Event Start Time : 02/10/2019 08:45AM AEST Estimated Resolution : 02/10/2019 12:00PM AEST Root cause : Planned power outage Additional Information : Most customers in the above mentioned are...