Search found 154 matches

by IsuruB
Tue Feb 19, 2019 11:55 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Collaroy, NSW
Replies: 0
Views: 19

Unplanned ADSL Network Outage - Collaroy, NSW

Event Notification Location Affected : Collaroy, NSW Start time of event: 19/02/2019 Products Impacted : ADSL and Landline Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: 25/02/2019 Before Close of Business Root cau...
by IsuruB
Tue Feb 19, 2019 8:47 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 6
Views: 195

Re: Unplanned ADSL Network Outage - Ashwood, VIC

Update:

The outage is still ongoing.

Root cause : Still being investigated.

Estimated Resolution : 19/02/2019, 22:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Feb 18, 2019 4:04 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Torquay, VIC
Replies: 1
Views: 50

Unplanned Fibre Network Outage - Torquay, VIC

Event Notification Location Affected : Torquay, VIC Start time of event: 18/02/2019, 10:40 AM AEDT Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: 05.00 PM AEDT Root cause : Fibre break Ex...
by IsuruB
Sun Feb 17, 2019 10:37 am
Forum: Current maintenance & outage updates
Topic: Unplanned Corporate Data Outage - QLD (Fibre & Copper)
Replies: 0
Views: 52

Unplanned Corporate Data Outage - QLD (Fibre & Copper)

Event Notification Services Effected : Some corporate Data Services Location Affected: QLD Event Start Time: 17/02/2019 8:10 EDST Event End Time: 17/02/2019 9:46 EDST Products Impacted : Some services in Queensland were effected due to the outage Root cause : Power Outage at the data center. Status ...
by IsuruB
Sun Feb 17, 2019 9:22 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 6
Views: 195

Re: Unplanned ADSL Network Outage - Ashwood, VIC

Update:

The outage is still ongoing.

The Wholesale Supplier currently advises 19/02/2019 as the Estimated Time of Resolution.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 17, 2019 9:05 am
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 115

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Update:

The Wholesale Supplier advises that the outage has been restored.

Please power cycle your modem / router and test if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Feb 13, 2019 9:08 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Maitland, NSW
Replies: 5
Views: 755

Unplanned Fibre Network Outage - Maitland, NSW

Event Notification Location Affected: Maitland and surrounding areas, NSW Start time of event: 13/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated Time of Restoration: The Wholesale Supplier is unable to...
by IsuruB
Wed Feb 13, 2019 9:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD
Replies: 2
Views: 625

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD

Update

The Wholesale supplier advises that the outage has been successfully restored.

Exetel apologizes for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues still persist.
by IsuruB
Wed Feb 13, 2019 8:55 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 619

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

The outage is still ongoing.

The Wholesale Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Feb 12, 2019 12:35 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fixed Wireless Network Outage - Beashel Hill, NSW
Replies: 1
Views: 106

Unplanned Fixed Wireless Network Outage - Beashel Hill, NSW

Event Notification Location Affected: Beashel Hill and surrounding areas, NSW Start time of event: 12/02/2019 Products Impacted: Fixed Wireless Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated Time of Restoration: Technicians are on sit...
by IsuruB
Sun Feb 10, 2019 9:26 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 619

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 10/02/2018 before Close of Business

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 10, 2019 9:22 am
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 4
Views: 264

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Update:

Exetel is still investigating the reported issues with the supplier.

We are unable to provide an Estimated Restoration Time at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 10, 2019 9:16 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - NSW
Replies: 7
Views: 384

Re: Planned Network Maintenance - Fibre - NSW

Update

The Wholesale Supplier advises the outage has been restored.

Please powercycle your modem / router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 10, 2019 9:10 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Townsville, QLD
Replies: 10
Views: 224

Re: Unplanned Fibre Network Outage - Townsville, QLD

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Feb 07, 2019 11:02 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Townsville, QLD
Replies: 10
Views: 224

Unplanned Fibre Network Outage - Townsville, QLD

Event Notification Location Affected: Townsville and Surrounding Areas, QLD Start time of event: 30/01/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues, and delays in fault resolution times due to a Force Majeure Even...