Exetel customer help forum

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

The root cause had been identified as fire damage caused from bushfires in the area.

Kindly powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

We are able to see most of the reported services are currently online.

Exetel is still following up with the Wholesale Supplier further to determine the root cause of the outage. Apologies for the inconvenience caused.

Update:

The issue is still ongoing and the Exetel System Administrators are currently working on a fix.

Estimated Time of Restoration (ETR) : 15/10/2019 by 17:30 AEDT.

Exetel apologizes for any inconvenience this may have caused

I have had service for little over a month and was working wellgetting 12 + mps , then a few days ago it dropped to 5 and less ... all other services I have a on the Optus network and are getting between 25- 48 mps in the same location. Moved modem did updates .. all lights are green. Getting frust...

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises that the outage had been successfully restored.

A faulty network card had been replaced by technicians on site.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected : Wolli Creek, NSW Start time of event: 06/10/2019, 03:00 PM AEDT Products Impacted : Fibre Wholesale Supplier : LBN Co. Additional Information : Most customers in the above mentioned area may experience loss of connectivity. Estimated Time of Restoration (ETR) :...

Thanks for reaching out. The modem is not locked and it should not be a problem as long as the other VoIP port is not configured with an Exetel or a completely different provider's VoIP (the modem does not support more than one sip server at a time). We recommend that you verify if the VoIP credent...

Hi, I recently got connected to NBN and I have a problem with the VOIP configuration is the ZTE H268A locked to exetel Voip only? Because I entered my previous VOIP provider settings into the modem and it is not registering. I have entered the sip server settings in the SIP protocol page I rebooted...

NBN VOIP calls our three mobile (Aldi sims) phones OK, but not the other way around. All restriction checkboxes are clear in my user account. NBN Modem with VOIP is the Exetel supplied ZTE. Any ideas? Thanks for reaching out. We were unable to detect any VoIP registration on our end, therefore we h...

Event Notification Locations Affected : Warragul, VIC Products Impacted : Fibre Wholesale Supplier : Redtrain Event Start Time : 02/10/2019 08:45AM AEST Estimated Resolution : 02/10/2019 12:00PM AEST Root cause : Planned power outage Additional Information : Most customers in the above mentioned are...