Exetel customer help forum

Update: Following the outage restoration, the Wholesale Supplier advises that there may currently be another partial infrastructure failure. The Wholesale Supplier's technician's are currently investigating the outage but an Estimated Time of Resolution cannot be provided at this stage. Exetel apolo...

Location Affected: Prahran, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time: 09/12/2019 12.00 PM AEDT Estimated Time of Resolution : 11/12/2019 07.00 PM AEDT Root cause : Still under investigation Additional Information: Customers in the above mentioned area may experience a connect...

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

Kindly powercycle your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused

Update:

The Wholesale Supplier confirms that the work was successfully carried out within the outage window.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused

Update:

The Wholesale supplier confirms that the work was successfully carried out within the outage window.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused

Update:

The Wholesale Supplier confirms that the outage has successfully been cleared.

Kindly reboot your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused.

Update :

Most of the reported services are now online.

We are currently awaiting further confirmation from the Wholesale Supplier on the specifics of the outage.

Exetel apologizes for any inconvenience this may have caused

Event Notification Locations Affected : Cranbourne West, Delaray, Tulliallan, St Germain, Pavilion, Pasadena, Mayfield, Marriott Waters, Meridian, Berwick Waters and surrounding suburbs Products Impacted : Fibre Supplier : Opticomm Fibre Event Start Time : 14/11/2019, 15:30 AEDT Estimated Time of Re...

Event Notification Locations Affected : Iluka, WA Products Impacted : Fibre Supplier : LBN Co. Event Start Time : 14/11/2019, 12:15 AM Local Time Estimated Time of Resolution (ETR) : The Wholesale Supplier is unable to provide an ETR at the moment Root cause : Network device failure Additional Infor...

Update : The Wholesale Supplier advises that the outage is still ongoing. Replacement network cards are required and are estimated to be received on site at 10am local time. In addition to Butler and Ridgewood, services in Alkimos, Jindalee and Quinns Rocks may also be impacted. Exetel apologizes fo...

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...

Update:

The Wholesale Supplier advises the outage is has been successfully cleared.

Please powercycle your modem/router and check if issues still persist.

Exetel apologizes for the inconvenience caused.

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...

Update:

The Wholesale Supplier advises the Outage had been successfully cleared.

Please powercycle your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused.

Update: The Wholesale Supplier's field technician had visited the site and found that the issue is with the power supply in the building where Network equipment is installed. The building management had advised that an electrician had been assigned to rectify the electrical issues. Unfortunately no ...