Search found 309 matches

by IsuruB
Thu Dec 19, 2019 1:05 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD
Replies: 5
Views: 424

Re: Unplanned Fibre Network Outage - Ningi, Caboolture and Surrounding Suburbs (Ningi CSA), QLD

Update: Following the outage restoration, the Wholesale Supplier advises that there may currently be another partial infrastructure failure. The Wholesale Supplier's technician's are currently investigating the outage but an Estimated Time of Resolution cannot be provided at this stage. Exetel apolo...
by IsuruB
Mon Dec 09, 2019 12:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Prahran, VIC
Replies: 5
Views: 238

Unplanned ADSL Network Outage - Prahran, VIC

Location Affected: Prahran, VIC Products Impacted : ADSL Supplier : Telstra Event Start Time: 09/12/2019 12.00 PM AEDT Estimated Time of Resolution : 11/12/2019 07.00 PM AEDT Root cause : Still under investigation Additional Information: Customers in the above mentioned area may experience a connect...
by IsuruB
Tue Dec 03, 2019 10:01 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Biggera Waters, QLD
Replies: 7
Views: 252

Re: Unplanned ADSL Network Outage - Biggera Waters, QLD

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

Kindly powercycle your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Tue Dec 03, 2019 9:57 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Werribee, VIC
Replies: 8
Views: 345

Re: Unplanned Fibre Speed Degradation - Werribee, VIC

Update:

The Wholesale Supplier confirms that the work was successfully carried out within the outage window.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Tue Dec 03, 2019 9:54 am
Forum: Archived threads
Topic: Urgent Fibre Maintenance - Modeina, VIC
Replies: 2
Views: 109

Re: Urgent Fibre Maintenance - Modeina, VIC

Update:

The Wholesale supplier confirms that the work was successfully carried out within the outage window.

Kindly powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Tue Dec 03, 2019 9:46 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC
Replies: 2
Views: 292

Re: Unplanned Fibre Network Outage - Bendigo (Bendigo 2 CSA) and Surrounding Suburbs, VIC

Update:

The Wholesale Supplier confirms that the outage has successfully been cleared.

Kindly reboot your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Dec 03, 2019 9:36 am
Forum: Archived threads
Topic: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress
Replies: 3
Views: 193

Re: Unplanned Fiber Outage - Varsity Lakes - QLD - In progress

Update :

Most of the reported services are now online.

We are currently awaiting further confirmation from the Wholesale Supplier on the specifics of the outage.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Thu Nov 14, 2019 4:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 461

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Cranbourne West, Delaray, Tulliallan, St Germain, Pavilion, Pasadena, Mayfield, Marriott Waters, Meridian, Berwick Waters and surrounding suburbs Products Impacted : Fibre Supplier : Opticomm Fibre Event Start Time : 14/11/2019, 15:30 AEDT Estimated Time of Re...
by IsuruB
Thu Nov 14, 2019 11:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Iluka, WA
Replies: 1
Views: 145

Unplanned Fibre Network Outage - Iluka, WA

Event Notification Locations Affected : Iluka, WA Products Impacted : Fibre Supplier : LBN Co. Event Start Time : 14/11/2019, 12:15 AM Local Time Estimated Time of Resolution (ETR) : The Wholesale Supplier is unable to provide an ETR at the moment Root cause : Network device failure Additional Infor...
by IsuruB
Mon Nov 11, 2019 8:47 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler & Ridgewood, WA
Replies: 7
Views: 305

Re: Unplanned Fibre Network Outage - Butler & Ridgewood, WA

Update : The Wholesale Supplier advises that the outage is still ongoing. Replacement network cards are required and are estimated to be received on site at 10am local time. In addition to Butler and Ridgewood, services in Alkimos, Jindalee and Quinns Rocks may also be impacted. Exetel apologizes fo...
by IsuruB
Sun Nov 10, 2019 8:35 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2410

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...
by IsuruB
Wed Nov 06, 2019 9:47 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 1740

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is has been successfully cleared.

Please powercycle your modem/router and check if issues still persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Nov 06, 2019 9:33 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 86
Views: 2410

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. The Estimated Time of Resolution has been provided as 20/11/2019 at this stage, however interim solutions are being explored as well to minimize the impact. Exetel apologizes for the inconven...
by IsuruB
Wed Nov 06, 2019 9:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wentworthville, NSW
Replies: 1
Views: 126

Re: Unplanned Fibre Network Outage - Wentworthville, NSW

Update:

The Wholesale Supplier advises the Outage had been successfully cleared.

Please powercycle your modem/router and check if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Nov 06, 2019 9:20 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Westmead, NSW
Replies: 2
Views: 246

Re: Unplanned Fibre Network Outage - Westmead, NSW

Update: The Wholesale Supplier's field technician had visited the site and found that the issue is with the power supply in the building where Network equipment is installed. The building management had advised that an electrician had been assigned to rectify the electrical issues. Unfortunately no ...