Search found 5 matches

by Onlinegeek
Fri May 03, 2019 9:38 am
Forum: NBN and other Fibre Services
Topic: Compensation for outage
Replies: 8
Views: 719

Re: Compensation for outage

Hi,
I had sent you another PM.

Jon.
by Onlinegeek
Thu May 02, 2019 12:04 pm
Forum: NBN and other Fibre Services
Topic: Compensation for outage
Replies: 8
Views: 719

Re: Compensation for outage

Hi,
I did reply but as there was no response, I entered a message into the forum.

Jon.
by Onlinegeek
Wed May 01, 2019 9:46 pm
Forum: NBN and other Fibre Services
Topic: Compensation for outage
Replies: 8
Views: 719

Re: Compensation for outage

Hi
Can you please reply to my latest PM that was sent on April 30.

Jon
by Onlinegeek
Sat Apr 27, 2019 1:29 pm
Forum: NBN and other Fibre Services
Topic: Compensation for outage
Replies: 8
Views: 719

Compensation for outage

Hi, On April 2 at approx 10pm there was an outage that lasted 48 hrs where 288 fibres were cut. Now whilst the cause of this outage was outside of Exetel's control, my wife and I suffered two lost days of our business due to no internet. I would like to know how Exetel plans to compensate it users f...
by Onlinegeek
Tue Dec 13, 2016 12:46 pm
Forum: VOIP
Topic: VOIP service block now all internet blocked!!
Replies: 2
Views: 1537

VOIP service block now all internet blocked!!

Hi, I received an email from residentialsupport@exetel.com.au over the weekend saying that my voip service has been used to call approx 100 international phone numbers. Exetel were kind enough to suspend the service but they appear to have blocked my internet service! I have called and spoken to a g...