Search found 6 matches

by 86204DV
Sat Feb 04, 2017 9:46 pm
Forum: Customer reviews
Topic: Really unhappy - many issues
Replies: 2
Views: 1974

Re: Really unhappy - many issues

Hello Exetel, My ticket is 11156013. It has been a week now since I provided supporting data. NBN is unworkable. Below is result of Exetel Speed test (on wireless) and I am on 25mbps plan. Last Result: Download Speed: 1724 kbps (215.5 KB/sec transfer rate) Upload Speed: 1504 kbps (188 KB/sec transfe...
by 86204DV
Sat Feb 04, 2017 9:42 pm
Forum: Invoicing & billing
Topic: No reply for billing enquiry
Replies: 5
Views: 1767

Re: No reply for billing enquiry

Re: No reply for billing enquiry Hi 86204DV, As per the discussion we had today, please do let me know if you believe you have been charged further than the amount we had already credited and I will look in to it for you. Thank you. Yes, credit was eventually provided. All is well that ends well.
by 86204DV
Sun Jan 22, 2017 12:09 pm
Forum: Invoicing & billing
Topic: No reply for billing enquiry
Replies: 5
Views: 1767

Re: No reply for billing enquiry

I had international call charged against my VOIP number too. Exetel blamed me for not keeping the password secured and changing it often. First they agreed to refund but never did. It took me 4-5 months and multiple calls / tickets to get the money refunded, which they only did because someone at th...
by 86204DV
Sun Jan 22, 2017 11:57 am
Forum: Customer reviews
Topic: Really unhappy - many issues
Replies: 2
Views: 1974

Really unhappy - many issues

The only way of getting some action is via this forum where Kavinda seems to respond. However once he passes to his backend team it goes into black hole. Billing, complaints, provisional, activation and support teams - all are either too bogged down with all the issue (I guess there are heaps) or in...
by 86204DV
Fri Dec 16, 2016 4:58 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 2739

Re: Number still not ported

ticket number 11042118. I have logged many tickets. Support staff does not care to respond to tickets (other than automatic reply!) or via phone. If I call them then usually its 15 min of wait and then anywhere around 30 min of hold time while something is being checked! I expect not to be charged f...
by 86204DV
Tue Dec 13, 2016 12:58 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 2739

Re: Number still not ported

You are not alone. I am waiting since 8 Nov. the provisioning team is awful. As I write this, I am on hold now for over 50 min. I know eventually I will get disconnected. A team leader was contacted and she was not helpful either. As I talk now the support guy comes back and still check on porting. ...