Exetel customer help forum

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Used to get about 46/18 Last two days that I have checked it is very variable, with a max of 31 down, and as low as 21. Up has been between 14 and 16. No changes here to software or hardware. Powered off modem and router to restart several times. Hi Can you PM us your customer ID or the service num...

Absolutely not! I have never been shown any gratitude for being one of the longest serving customers of Exetel. I have been responsible for signing up dozens of members over the last 16 years. Unfortunately loyalty means very little in business today. That is very sad, but it is just a part of norm...

Event Notification Locations Affected: Thornbury, NSW, and Rockdale, VIC Products Impacted: Fiber Supplier: NBN Event Start Time: 09/07/2020 08.00 AEST Estimated Time of Resolution (ETR): 9/07/2020 08.30 AEST Root cause: Planned Network Maintenance Additional Information: Most customers in the abov...

Hi

We have sent you an email to your nominated email address regarding this service issue. Kindly check and reply back to the same email thread.

Case-426905

Thanks

Yes, back up now. Can I expect to get a refund of 1 day? Hi We understand your frustration over this service issue and the downtime credit. With regard to the credit for your service issue, please note that we do not provide credit for residential grade services. The service that we provide does no...

peterh_oz wrote: ↑

Wed Jul 08, 2020 6:00 am

0201359481

Thanks

Hi

The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.

Exetel apologizes for any inconvenience this may have caused.

Thanks

Hi

I received your details via PM. We will check and get back to you asap. Kindly wait for an update.

Thanks

johnhennessy wrote: ↑

Wed Jul 08, 2020 9:37 am

22 hours now. This is very poor.

Hi

The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.

Exetel apologizes for any inconvenience this may have caused.

Thanks

Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa). Thanks ?? Hi Different service types are affected by this outage in multiple areas. Kindly PM us your Customer ID or the service nuber to check your connection separately. Thanks

Surely after 9 hours down there must be some more information for us! Not good. Hi Yes, we understand the frustration here and we are extremely sorry about the inconvenience caused to you. The supplier has identified a hardware issue and they are currently working with Exetel co-Network team to app...

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Hi Exetel Team Hope all is well, I have been getting absolutely woeful speeds today since around lunch time, has there been a known issue in the area? Hi There are no known issues at the moment. Can you please PM us your customer ID or the service number to check your service issue separately Thanks

Hi

We tried to contact you over the phone but unfortunately could not get through to you. We have sent you an email to your nominated email address. Please refer to that email and reply back to the same email thread.

Case-424725

Thanks

0200009265 Hi Yes, your service also affected by the ongoing Nowra outage. There is no ETR at this stage. We will be updating the following link as soon as we hear more information from the supplier. https://forum.exetel.com.au/viewtopic.php?f=296&t=45765 Exetel apologizes for any inconvenience thi...