Exetel customer help forum

Event Notification Locations Affected : Bega and Morura, NSW Products Impacted : ADSL Supplier : AAPT Event Start Time : 19/08/2019 Estimated Resolution : Not yet provided Root cause : Under investigation Additional Information : Most customers in the above mentioned area may experience no service ...

Event Notification Locations Affected : Moorabbin, VIC Products Impacted : Fiber Supplier : Opticomm Event Start Time : 19/08/2019 Estimated Resolution : Not yet provided Root cause : Under investigation Additional Information : Most customers in the above mentioned area may experience no service d...

Hi, Been using Optus Home Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem...

Hi, Seems like lots of others I'm only partially ported over. I can make and receive calls but nothing else. It has taken 4 days so far. Wait time on the tech support queue is over 100 minutes. Hi Can you please PM us your customer ID or the service number to check on this. Or send us a Reference n...

We had fixed wireless installed two weeks ago. In the past 6 days we’ve had at least three periods of speed dropping to sub-1Mbps for up to 4 hours at a time. The current one is ongoing now. I rely on the internet to work from home so luckily have a backup ADSL service. If it goes on like this then...

Event Notification Locations Affected : Coffs Harbour, and surrounding suburbs, NSW Products Impacted : Fixed Wireless Supplier : NBN Co. Event Start Time : 07/08/2019 07:00 AEST Estimated Resolution : 12/08/2019 21:00 AEST Root cause : Fixed Wireless capacity upgrades in the area Additional Inform...

Ncle wrote: ↑

Sun Aug 11, 2019 4:42 pm

Dear Nilushid,
Thank you for your telephone message. The new password works!
Regards,
Stephen

Great News

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Rebooted all my devices download speed on speedtest.net against multiple servers is still the same as my previous 50/20 plan around 46mbps whilst upload is correct at approx 36mbps as mentioned before. Clearly NbnCo have not set this up correctly or there is a fault in my area. Can you please escal...

I have a ZTE268A which suddenly won't allow me to log on as admin or user. perhaps the password file has become corrupted. If I perform a factory reset with the reset button, will the preconfigured settings be lost? Thank you. We have changed the admin password from the back end to check whether yo...

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Event Notification Locations Affected : Peakhurst and surrounding suburbs, NSW Products Impacted : Fibre (Fibre to the Curb - FTTC) Supplier: Optus NBN Event Start Time: 09/08/2019 Estimated Resolution : We are unable to provide exact time of restoration date at this stage Root cause : Still under ...

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update: The modem manufacture has identified that the Modems are missing DNS in the LAN interface. They are now working on a bulk fix. However, you can follow below instructions and manually change the DNS in the LAN interface to get your service up and running. 1. Log into the modem setup page. Ope...

Hi, I recently requested a speed upgrade from an NBN 50/20 plan to a NBN 100/40 plan on Tuesday 6/8/19. I checked my account plan details just now and it's still showing that i am on a 50/20 plan. I called the Exetel provisioning team subsequently and they told me the upgrade was completed and i wa...