Exetel customer help forum

Update: The outage is still ongoing. Additional Information: Technicians are on-site replacing network hardware Estimated time of resolution: Due to the complexity of the outage, our wholesale supplier is unable to provide us with an estimated time of resolution Exetel apologizes for any inconvenie...

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Event notification Locations Affected: Multiple Suburbs , VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 20/01/2020 04.00 PM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Power Outage Additional Information: Most cu...

Update: Outage is still ongoing. Root Cause: Local Power Failure Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution Additional Information: Power restored, however, a secondary fault persists with the transmission, technician to be atte...

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Event notification Locations Affected: Wagga-Wagga , Albury and Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBN Co Event Start Time: 17/01/2020 04.00 AM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investi...

Event notification Locations Affected: Jindalee, WA Products Impacted: Fibre Supplier: LBN Co Event Start Time: 16/01/2020 09.00 AM Estimated Resolution: Supplier unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investigation Additional Information: Most cust...

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Dear Vic We are checking your service now. We will be in touch very soon. Ref: 16623807 Thanks Dear Vic Thank you for taking my call. As discussed over the phone, your reported service issue has been logged to our wholesale service supplier for further investigation. We will keep you updated with t...

Dear Exetel since last couple month's few outage, problem has came back again. :x it has been down for the last couple days, sometimes comes on one hour and then goes off line. turning power on and off does not solve the problem. here i have attached the photo for service's attention. please urgent...

Event Notification Start Date & Time : 14-01-2020 12.00 AM QLD standard time. Finish Date & Time : 14-01-202004.00 AM QLD standard time. Duration : 4 hour Wholesale Supplier: Opticomm Work Description : Our Network Engineers will be performing network maintenance during this outage window. Impact: ...

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.