Search found 756 matches

by nilushid
Tue Jan 21, 2020 5:56 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 5
Views: 805

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update: The outage is still ongoing. Additional Information: Technicians are on-site replacing network hardware Estimated time of resolution: Due to the complexity of the outage, our wholesale supplier is unable to provide us with an estimated time of resolution Exetel apologizes for any inconvenie...
by nilushid
Mon Jan 20, 2020 10:03 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 5
Views: 805

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Mon Jan 20, 2020 4:11 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 5
Views: 805

Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Event notification Locations Affected: Multiple Suburbs , VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 20/01/2020 04.00 PM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Power Outage Additional Information: Most cu...
by nilushid
Fri Jan 17, 2020 10:50 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 135

Re: Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW

Update: Outage is still ongoing. Root Cause: Local Power Failure Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution Additional Information: Power restored, however, a secondary fault persists with the transmission, technician to be atte...
by nilushid
Fri Jan 17, 2020 9:18 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.
by nilushid
Fri Jan 17, 2020 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jindalee, WA
Replies: 5
Views: 308

Re: Unplanned Fibre Network Outage - Jindalee, WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by nilushid
Fri Jan 17, 2020 8:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 135

Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW

Event notification Locations Affected: Wagga-Wagga , Albury and Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBN Co Event Start Time: 17/01/2020 04.00 AM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investi...
by nilushid
Thu Jan 16, 2020 9:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jindalee, WA
Replies: 5
Views: 308

Unplanned Fibre Network Outage - Jindalee, WA

Event notification Locations Affected: Jindalee, WA Products Impacted: Fibre Supplier: LBN Co Event Start Time: 16/01/2020 09.00 AM Estimated Resolution: Supplier unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investigation Additional Information: Most cust...
by nilushid
Wed Jan 15, 2020 10:08 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD
Replies: 1
Views: 67

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Mon Jan 13, 2020 8:20 pm
Forum: NBN and other Fibre Services
Topic: super unreliable NBN service, now disconnected for few days
Replies: 4
Views: 70

Re: super unreliable NBN service, now disconnected for few days

Dear Vic We are checking your service now. We will be in touch very soon. Ref: 16623807 Thanks Dear Vic Thank you for taking my call. As discussed over the phone, your reported service issue has been logged to our wholesale service supplier for further investigation. We will keep you updated with t...
by nilushid
Mon Jan 13, 2020 7:43 pm
Forum: NBN and other Fibre Services
Topic: super unreliable NBN service, now disconnected for few days
Replies: 4
Views: 70

Re: super unreliable NBN service, now disconnected for few days

Dear Exetel since last couple month's few outage, problem has came back again. :x it has been down for the last couple days, sometimes comes on one hour and then goes off line. turning power on and off does not solve the problem. here i have attached the photo for service's attention. please urgent...
by nilushid
Mon Jan 13, 2020 6:37 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - QLD
Replies: 1
Views: 55

Emergency Maintenance work - Fibre - QLD

Event Notification Start Date & Time : 14-01-2020 12.00 AM QLD standard time. Finish Date & Time : 14-01-202004.00 AM QLD standard time. Duration : 4 hour Wholesale Supplier: Opticomm Work Description : Our Network Engineers will be performing network maintenance during this outage window. Impact: ...
by nilushid
Fri Jan 10, 2020 8:38 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by nilushid
Thu Jan 09, 2020 9:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Tallong, NSW
Replies: 3
Views: 78

Re: Unplanned ADSL Network Outage - Tallong, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Mon Jan 06, 2020 10:15 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.