Exetel customer help forum

Hello, It would appear the outage has occurred yet again. Can you please investigate? Hi We are sorry for the inconvenience caused. Yes, the outage was back yesterday and this was published in our outage section. However, the supplier confirmed the outage is now restored. Can you kindly check the s...

Outafocus wrote: ↑

Tue Jan 19, 2021 12:49 am

We are having the same issues again,

We have diverted to using our Telstra phones as we can connect via them.

We are looking into this with our Network team. I will provide them your feedback. We will get back to you asap

Hello. 10hrs later and the outage is still going with still no ETR. The work day is about to begin, please provide an update. Hi We understand your frustration over this outage. We are extremely sorry for the inconvenience caused. Unfortunately the supplier unable to provide us an ETR at this stage...

Mont wrote: ↑

Sun Jan 17, 2021 8:38 pm

The issue seems to be back.

Hi

We have informed our Network Engineers. We will get back to you asap.

thanks

Update: Fault still apparent, so back to it appears to be coming from either the NBN node or maybe from my bridge modem which seems unlikely due to the time of these faults seeming to be very similar time of night. - ( I also have no time scheduled events on router or modem, everything is 24/7/365)...

I replied to your email where you seem to think this is a service issue. To make a claim that the site contains malware you need to provide evidence. 83 well-known virus and malware checkers that VirusTotal and SSLTrust use, report 0 infections. Other scans also report 0 infections. Exetel has yet ...

Hi

We have sent a reply to your email sent to our complain team. Kindly check and get back to us if the service issue persist.

Ref: Case-719654

Thanks

www.the-wool-inn.com.au first thing this morning we were getting NET::ERR_CERT_AUTHORITY_INVALID errors on that site as well. SSL cert passed tests on https://www.ssltrust.com.au/ssl-tools/website-security-check?domain=the-wool-inn.com.au reports the SSL is OK https://www.virustotal.com reports no ...

Hi Rodney Our Network Engineers have informed us that Exetel does not use Cloudflare DNS. We do use our own DNS. Also, you can always check your IP address by logging in to the ZTE modem or by typing "what is my IP in Google. The way the Network meter gathers the External IPs are not something that ...

Hi

Can you kindly let us know, what is your website supposed to contain malware?

Thanks

Exetel has started pushing this service to its users on a free trial basis but the user has to opt-out. I would have thought it was illegal to deploy a service you never asked for and the only way to stop being auto subscribed is for you to opt-out? The emails from this service contain your account...

Our Network engineers has investigate this and provided the following feedback. Exetel Network Engineers has confirmed that 172.68.86.0/24 is not IP address block belongs to Exetel. Therefore, It is beyond Exetel control to know how it changing on the network. To further assist with your inquiry, c...

I don't what tool is operating to obtain your reports, but are you visiting sites concealed behind Cloudflare? Are you finding AWS? 1. "Network Meter" (old Win 7 desktop app) is the only visual tool I'm seeing the Ext IP change with. 2. Idle computer with browser activity still does the change from...

Velthari wrote: ↑

Wed Jan 13, 2021 3:13 pm

Any ETA

Hi

Thanks for taking our call. We are glad the service is working now. Kindly let us know if your service issue persists.

Case-715954

Thanks

Velthari wrote: ↑

Wed Jan 13, 2021 1:04 pm

As the title suggests, around 1230 hours internet dropped out

Hi

Can you PM me your customer ID or the service number to check on this?

Thanks