Exetel customer help forum

Event Notification Locations Affected: Bondi, NSW Products Impacted: Fiber Supplier: Optus NBN Event Start Time: 27/03/2020 Estimated Time of Resolution (ETR): No Estimated Time of Resolution Root cause: Still under investigation Additional Information: Most customers in the above mentioned area ma...

Update

The Maintenance work is completed

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, , WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 27/03/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: OptiComm wishes to advi...

Hi, Thanks for getting back to me. I am not sure if I am meant to reply via email or on the forum, so I will do both. That did the trick, however, the drop-outs are still happening frequently. I did see in one of the forums that the gain strength of the fiber connection can sometimes be too high, c...

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 16/03/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update Netcomm has advised that the modem needs to be Factory reset and reconfigured to get this issue fixed. Therefore, please go though the below instructions. If you have any difficulty following the below instructions, please contact Exetel support asap. Step 01 Configuring internet connection ...

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 10/03/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Thanks for taking my call. As discussed over the phone, your reported service issue has been logged to our wholesale service supplier for further investigation. We will keep you updated with the progress of the issue via several means of communication (for e.g. Text message, Calls, Email etc). If yo...

The ZTE modem has green lights for WLAN, Power, and broadband but red for the internet. It can connect with both the 2.4G and 5G networks but not internet access. I tried the usual turn on and off for a period of time with both the modem and the NBN but no to avail. What should I try next? We will ...

Update

The modem manufacture and Exetel are currently investigating the root cause.

Estimated Time of Resolution: We are unable to provide an exact time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.