Exetel customer help forum

Update

The supplier has advised the technicians are on site currently.

The estimated restoration time remains as 11/04/2019 before Close of Business.

Exetel apologizes for any inconvenience this may have caused

Update:

The Fibre Repair Crew is now completing the fibre splicing work.

However, due to complexity of the work, Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

There is unfortunately no Estimated time of Resolution available from the supplier's end at this stage.

Exetel apologizes for the inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution is 01/04/2019 COB

Exetel apologizes for the inconvenience caused.

My internet service in the Wollongong area has been down since early afternoon and with 30 callers waiting on the tech support line I didn't have time to get through earlier. But there is no current internet outages? Thanks for sending us your details. As discussed over the phone, we have escalated...

Event Notification Locations Affected : Haddon and Surrounding Suburbs , VIC Products Impacted : ADSL & PSTN Event Start Time : 30/03/2019 Estimated Resolution : 01/04/2019 COB Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers Additional Informat...

jarrodwillson wrote: ↑

Fri Mar 29, 2019 9:46 pm

Is there a current NBN outage in Sydney?

We have no unplanned NBN outage ongoing at this stage. However we have an Emergency Fibre Maintenance work tonight. Please refer below link.

viewtopic.php?f=296&t=44584

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated time of resolution for ADSL services are 29/03/2019 COB
Estimated time of resolution for PSTN services are 01/04/2019 COB

Exetel apologizes for the inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Last Friday 22nd March around 5pm I called Exetel Support to say that I had no internet and the optical light on my NBN box was red instead of green. All my details were taken and I was advised I would get a update within 24 hours. Over two days later on Monday morning I emailed to say that I hadn’...

Update:

Fibre crew is working on site currently to restore the outage.

Due to the complexity of the fault, the supplier is unable to provide any exact time of restoration.

Exetel apologies for any inconvenience caused.

Update:

The Supplier has confirmed us that the replacement fibre cable is onsite and fibre crew is working to expose the damaged cable.

Due to the complexity of the fault, the supplier is unable to provide any exact time of restoration.

Exetel apologies for any inconvenience caused.

Update: The supplier has confirmed that due to the complexity of the outage they were not able to restore the services. A major fibre cable been damage and the technicians already on site. At this stage, the supplier is unable to provide us with an exact time of restoration. Exetel apologizes for a...

Update:

The supplier has confirmed that the services are down due to a fibre cut. The technician are on site applying a fix

Estimated time of resolution: 28.03.2019 15:30 AEDT

Exetel apologies for any inconvenience caused.

Thanks, but I already tried it with No Security. That was my first fault finding step. Still doesn't connect. Greg. Hi Greg We tried to reach you on the given landline number, but could not connect. However we have sent you an email (Nominated email address) regarding this issue. Could you, please ...