Exetel customer help forum

Event Notification Location Affected: Brisbane and Surrounding Areas, QLD Start time of event: 15/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale Supplier is unable to...

Update

Outage is still ongoing.

Due to the complexity of the issue the Wholesale Supplier was unable to restore the services.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier has advice that due to the complexity of the outage, they are unable to provide Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Goodna and Surrounding Areas, QLD Start time of event: 12/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale Supplier is unable to p...

Event Notification Location Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA Start time of event: 11/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale ...

Event Notification Location Affected : Avondale Heights, VIC Start time of event : 06/02/2019 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to provide an Estimat...

Update: Outage is still ongoing. Root Cause : Technician suspects that the optical fibre cable has been damaged. The supplier is investigation the damage now. Estimated time of resolution: Due to the complexity of the outage, our wholesale supplier is unable to provide us with an Estimated time of ...

Event Notification Location Affected : Bendigo and Surrounding Surburbs, VIC Start time of event : 31/01/2018 Products Impacted : Fibre Additional Information : All the customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to...

Event Notification Location Affected : Eatons Hill and surrounding suburbs , QLD Start time of event : 30/01/2019 Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to...

Update

Our supplier advises that the outage has been successfully restored.

Root cause: Faulty card in the Exchange

Apologies for any inconvenience caused. Kindly power cycle your modem/ router and test the service.

Update Investigation is ongoing to identify the root cause for this outage. We are following up with the wholesale supplier for further updates. There is no Estimated Resolution at this stage. Once the outage has been restored kindly power cycle your modem/router and test the service. Exetel apolog...

Locations Affected : Randwick, NSW Event Start : 28/01/2018 Products Impacted: ADSL & PSTN Additional Information: Most customers in the above mentioned area is having PSTN and Internet issues. Root cause : Still under investigation There is no Estimated Resolution at this stage. Once the outage ha...

AlexN wrote: ↑

Sat Jan 26, 2019 9:40 am

But as I said, great service, and the internet is now very snappy .

Cheers,
Alex.

Thanks Alex...

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.