Exetel customer help forum

Robertjacques wrote: ↑

Wed Oct 28, 2020 11:50 am

I have had no service since the storm in brisbane last night .
Will I need to find another provider to give me internet access?

Hi

We are sorry about the inconvenious caused. Can you PM me your service number or the customer ID to check your service from our end?

Thanks

Can anyone tell me where i go to get the instructions to upload pages to my free website space. Hi You can refer to below link and check whether information you are looking is there. If not please drop an email to hosting@exetel.com.au https://exewiki.exetel.com.au/index.php?title=Free_Hosting Thanks

Hi

Thank you for the PM. I checked your service from my end. The service reconnected at 08:59:11 and currently online. Can you please check the service and get back to us if your service issue persist.

Case-492486

Thanks

ue01 wrote: ↑

Wed Oct 28, 2020 9:02 am

The internet connection in Mentone VIC has disappeared since about 8am this morning. With ping I see RTT of 1500 ms instead of below 40 ms. All standard websites simply do not respond at all.

Ulrik

Hi

Can you PM me your customer ID or the service number to check on this from our end?

Thanks

hi i cant send emails. i have checked all my settings twice now and they are correct. im getting a few errors relating the outgoing stmp servers 1. 503 valid RCPT command must precede DATA (from outlook after email fails) 2. when trying to check my setting it cant verify with stmp. 3. now it wont e...

kanak wrote: ↑

Tue Oct 27, 2020 2:09 pm

Thanks Nilushid

Pm sent

thanks again for looking into this.

Hi Kanak

Thanks for the details. I have sent you an email and a PM with the information you are requesting. Kindly check and let us know if you need any further assistant.

Case-616727

Thanks

kanak wrote: ↑

Tue Oct 27, 2020 1:36 pm

Hi Exetel staff,

I need your help to find out my account number for mobile services I have with you. I have tried calling but wait times are almost 30 mins.

please help me here

thanks

Hi

Can you PM me your customer ID or your mobile phone number to check on this.

thanks

layzee wrote: ↑

Mon Oct 26, 2020 8:54 pm

The old website has a more detailed data usage table that shows total usage per day. Can that be brought over?

We will pass your feedback to our system administrators sp they could look into your suggestion.

Velthari wrote: ↑

Mon Oct 26, 2020 10:37 am

As the title says no Fiber service in Bundoora since 9am

Hi

There is a supplier unplanned outage ongoing in VIC currently. You can find more details via the below link.

viewtopic.php?p=331736#p331736

We do appologize for the inconvenious caused.

Thanks

Hello Support, I do have a ticket, 613634, and every second home has the same problem. TPG customers are getting modems replaced after lightning strike Saturday early AM as I type as are other provider's. I am slated for another day or so. Is it possible to have that expedited due to the five peopl...

We have recently upgraded to Exetel's NBN, and have our home phone connected via NBN. This morning we received a phone call which we weren't able to answer in time. We heard someone speaking and presumably leaving a message, but they finished the message before we could get to the phone to hear who...

Hi, All day today I’ve experienced extremely slow speeds and connection issues. For the last hour, we have had no connection at all. Can you please advise if there is a current outage and if not, please investigate. Redtrain fibre in Cranbourne East. Hi We are extremely sorry about the delay gettin...

Internet seems to resume approximately 4:15am. If you could stop making outages at times when I need internet the most that would be great. We are glad the services issue is restored. Unfortunately, the outages are not something that exetel can control. We are sorry for the inconvenient caused.

Be great to know what happened. Thanks! Hi Lachlan According to the supplier, the outage is still ongoing and we do not have a root cause. This outage can cause intermitant service issues. However, we have posted this outage in our forum. you may follow below link for further updates. https://forum...

ldeck wrote: ↑

Wed Oct 21, 2020 12:14 pm

I’ve sent it to you. Thanks

Hi Lachlan

Thanks for sending the details via PM. We have sent you an email regarding this service issue. Please check and get back if you have any further conserns.

Ref: Case-609013

Thanks