Exetel customer help forum

Violette wrote: ↑

Mon Dec 09, 2019 10:04 pm

I have not changed anything.
It is the first time I am doing it.
I just typed the ip address and used the credentials .

Can you please confirm whether you already PM your customer ID or the service number to us. If not please PM us your details asap.

Event Notification Location : Waterford County, NSW Start Date & Time : 06/12/2019 10:00:00 AEDT Finish Date & Time : 06/12/2019 14:00:00 AEDT Duration : 4 hours Wholesale Supplier : Opticomm Work Description : OptiComm wishes to advise that there will be urgent maintenance carried out at the Water...

Event Notification Locations Affected : Clarkson, WA Products Impacted : Fibre Supplier : LBN Co Event Start Time : 5/12/2019 Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Our wholesale supplier has advised that most customers in the ...

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after t...

Event Notification Location Affected: All suburbs , VIC Products Impacted : Fibre, ADSL , HFC Supplier : All the suppliers Event Start Time: 04/12/2019 09.05 p.m. AEDT Estimated Resolution : Our network team currently unable to provide us with an estimated time of resolution. Root cause : Still bei...

Hi KavindaS, Has there been any progress with this issue? Hi Darren, Our System administrates has advised to use the MD5 in the encryption method field. Currently It's None at the moment. Outlook might not allow PLAIN authentication method for TLS/SSL enabled case. If you still can't login, please ...

I'm experiencing the same thing. Also in Melbourne CBD (Upper West Side specifically) on the LBN Co network, so I think this is the same issue. This is happening at all times of the day and resulting in an unstable connection which means that everything from web browsing to online gaming and video ...

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : estimated time of resolution has elapsed we are still awaiting for an update from the wholesale provider However, interim solutions are being explored to...

Event Notification Locations Affected : Pymble, NSW Products Impacted : Fibre Supplier : LBN Co Event Start Time : 28/11/2019 Estimated Time Of Resolution (ETR): No ETR Root cause : A storm has severely damaged the power grid in this area Additional Information : Most customers in the above mention...

Event Notification Locations Affected : Werribee, VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 28/11/2019, 17.00 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Opticomm wishes to advise that there will be p...

Event Notification Locations Affected : Pimpama, QLD Products Impacted : ADSL Supplier : Telstra Event Start Time : 26/11/2019 Estimated Time Of Resolution (ETR): 28/11/2019 COB Root cause : Still Under Investigation Additional Information : Most customers in the above mentioned area may experience...

Update:

The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing.

Estimated Time of Resolution (ETR) : Extended to 27/11/2019

However, interim solutions are being explored to minimize the impact.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected : Multiple suburbs, Multiple suburbs, VIC & QLD Products Impacted : Fibre, HFC Services Supplier : Optus NBN Event Start Time : 21/11/2019, 16.00 AEST Estimated Time of Resolution : Not yet available Root cause : Still under investigation Additional Information...

Event Notification Locations Affected : South Coogee and Pinjarra - WA Products Impacted : ADSL & Fibre Supplier : AAPT Event Start Time : 15/11/2019, 06.00am Estimated Time of Resolution (ETR) : No ETR Root cause : Fiber Break Additional Information : Most customers in the above mentioned area may...

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.