Search found 675 matches

by nilushid
Thu Oct 17, 2019 2:04 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD
Replies: 2
Views: 509

Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD

Event Notification Locations Affected : Redbank Plains and Bellbird Park - QLD Products Impacted : Fibre Supplier : Opticomm Event Start Time : 17/10/2019, 14:00 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the...
by nilushid
Fri Oct 11, 2019 8:44 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 2
Views: 117

Re: Unplanned Fibre Network Outage - Varsity Lakes, QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Fri Oct 11, 2019 8:40 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW

Update: Outage is still ongoing. Additional Information : Supplier technicians are on site and currently investigating the outage. Root Cause: Yet to confirm by the supplier technicians on site. Estimated Time of Resolution : Due to the complexity of the outage, our wholesale supplier is unable to ...
by nilushid
Thu Oct 10, 2019 8:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Thu Oct 10, 2019 6:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 610

Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW

Event Notification Locations Affected : Maitland and Surrounding Suburbs , NSW Products Impacted : Fibre Supplier : Direct NBN Event Start Time : 10/10/2019, 18:040AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : Most of the customers are in the a...
by nilushid
Fri Oct 04, 2019 8:51 am
Forum: Archived threads
Topic: Emergency Fibre Maintenance Work - Roseberry, NSW
Replies: 1
Views: 101

Emergency Fibre Maintenance Work - Roseberry, NSW

Event Notification Locations Affected : Roseberry, NSW Products Impacted : Fibre Wholesale Supplier : Opticomm Event Start Time : 04/10/2019 02.30 PM AEST Estimated Resolution : 04/10/2019 03.00 PM AEST Root cause : Emergency maintenance work Additional Information : Some customers in the above men...
by nilushid
Thu Oct 03, 2019 10:07 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Homebush, NSW
Replies: 1
Views: 258

Re: Planned Fibre Network Outage - Homebush, NSW

Update:

Our supplier advises that the emergency maintenance work has been successfully completed.

Please restart the modem / router and check if any issues persist.

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Thu Oct 03, 2019 1:35 pm
Forum: Modem issues
Topic: Netcomm NL1901ACV (Home Wireless Broadband) - Security Setup?
Replies: 5
Views: 113

Re: Netcomm NL1901ACV (Home Wireless Broadband) - Security Setup?

Thanks for your message. I'll hold off on the firmware upgrade for now and I have PM'd my details. For the record, the speeds have been 100% max constantly so far so I am pleased in that regard. Thanks for the PM. We are glad the service is providing good speed constantly. However, one of our senio...
by nilushid
Wed Oct 02, 2019 10:59 pm
Forum: Modem issues
Topic: Netcomm NL1901ACV (Home Wireless Broadband) - Security Setup?
Replies: 5
Views: 113

Re: Netcomm NL1901ACV (Home Wireless Broadband) - Security Setup?

Thanks. Unfortunately, like other users, I am also experiencing the dropouts every couple of hours that only gets fixed if I reboot the modem. I'll be upgrading to the firmware that Exetel is recommending and hopefully that will go some way to fixing it. We are extremely sorry about the inconvenien...
by nilushid
Wed Oct 02, 2019 7:38 pm
Forum: NBN and other Fibre Services
Topic: NBN unstable and /or unavailable every morning same time Sydney NSW
Replies: 3
Views: 101

Re: NBN unstable and /or unavailable every morning same time Sydney NSW

NBN disconnects for large period of the morning always between 08:30 and 13:30 all this week. I goes away for sometimes more than an hour comes back for a few minutes then dies. The lights on the NBN box show its not getting any upload or download at all. I havent changed anything here and I work f...
by nilushid
Wed Oct 02, 2019 4:27 pm
Forum: ADSL connections
Topic: Internet light is red no link
Replies: 1
Views: 56

Re: Internet light is red no link

My internet light is on solid red, tried rebooting and restarting but no luck. Have called exetel but also no luck with them. Last Friday they said they would call a tech to come out it’s now Wednesday, Iv called them back to no suprise the tech wasn’t even called in the first place so now I have t...
by nilushid
Wed Oct 02, 2019 3:27 pm
Forum: NBN and other Fibre Services
Topic: Technician or not?
Replies: 2
Views: 113

Re: Technician or not?

Hello, I got an email saying a technician will be visiting me next Monday morning between 8am and 1pm to connect my new NBN service. I also got an SMS saying that NO technician will be required as you will connect me remotely. So which is it? Technician or no Technician? My customer number is 20451...
by nilushid
Wed Sep 25, 2019 6:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 4
Views: 392

Unplanned Fibre Network Outage - Cranbourne East, VIC

Event notification Location Affected : Cranbourne East, VIC Event Start Time : 25/09/2019, 6.30(AEST) Products Impacted : Fibre Supplier : RedTrain Additional Information : Supplier has confirmed that some customers in the above mentioned area may experience a complete disruption on the connection....
by nilushid
Tue Sep 24, 2019 10:42 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, SA
Replies: 6
Views: 1689

Re: Unplanned Fibre Network Outage - Multiple Suburbs, SA

Update

We can see that most of the services are coming online. Therefore, kindly power-cycle the devices and check the service.

We will provide more updates, once the supplier apply the permanent fix.

Exetel apologizes for the inconvenience caused.
by nilushid
Tue Sep 24, 2019 10:26 pm
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Armadale, VIC
Replies: 1
Views: 215

Re: Emergency Fibre Network Maintenance - Armadale, VIC

Update

Our supplier advises that the Emergency Fibre Network Maintenance work has been successfully completed.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.