Search found 439 matches

by nilushid
Fri Feb 15, 2019 6:10 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD
Replies: 3
Views: 261

Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD

Event Notification Location Affected: Brisbane and Surrounding Areas, QLD Start time of event: 15/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale Supplier is unable to...
by nilushid
Tue Feb 12, 2019 10:58 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 596

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

Outage is still ongoing.

Due to the complexity of the issue the Wholesale Supplier was unable to restore the services.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by nilushid
Tue Feb 12, 2019 10:56 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fixed Wireless Network Outage - Beashel Hill, NSW
Replies: 1
Views: 101

Re: Unplanned Fixed Wireless Network Outage - Beashel Hill, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Tue Feb 12, 2019 10:35 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD
Replies: 2
Views: 619

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier has advice that due to the complexity of the outage, they are unable to provide Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Tue Feb 12, 2019 3:21 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD
Replies: 2
Views: 619

Unplanned Fibre Network Outage - Goodna and Surrounding Areas, QLD

Event Notification Location Affected: Goodna and Surrounding Areas, QLD Start time of event: 12/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale Supplier is unable to p...
by nilushid
Mon Feb 11, 2019 5:42 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA
Replies: 1
Views: 90

Unplanned Fibre Network Outage - Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA

Event Notification Location Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA Start time of event: 11/02/2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration: The Wholesale ...
by nilushid
Wed Feb 06, 2019 1:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Avondale Heights, VIC
Replies: 2
Views: 66

Unplanned Fibre Network Outage -Avondale Heights, VIC

Event Notification Location Affected : Avondale Heights, VIC Start time of event : 06/02/2019 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to provide an Estimat...
by nilushid
Thu Jan 31, 2019 6:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC
Replies: 4
Views: 271

Re: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Update: Outage is still ongoing. Root Cause : Technician suspects that the optical fibre cable has been damaged. The supplier is investigation the damage now. Estimated time of resolution: Due to the complexity of the outage, our wholesale supplier is unable to provide us with an Estimated time of ...
by nilushid
Thu Jan 31, 2019 6:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC
Replies: 4
Views: 271

Unplanned Fibre Network Outage - Bendigo and Surrounding Surburbs, VIC

Event Notification Location Affected : Bendigo and Surrounding Surburbs, VIC Start time of event : 31/01/2018 Products Impacted : Fibre Additional Information : All the customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to...
by nilushid
Wed Jan 30, 2019 6:33 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD
Replies: 4
Views: 169

Unplanned ADSL Network Outage - Eatons Hill and surrounding suburbs , QLD

Event Notification Location Affected : Eatons Hill and surrounding suburbs , QLD Start time of event : 30/01/2019 Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration : The supplier is unable to...
by nilushid
Tue Jan 29, 2019 1:54 pm
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 261

Re: Unplanned ADSL & PSTN Network Outage - Randwick, NSW

Update

Our supplier advises that the outage has been successfully restored.

Root cause: Faulty card in the Exchange

Apologies for any inconvenience caused. Kindly power cycle your modem/ router and test the service.
by nilushid
Mon Jan 28, 2019 9:21 pm
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 261

Re: Unplanned ADSL & PSTN Network Outage - Randwick, NSW

Update Investigation is ongoing to identify the root cause for this outage. We are following up with the wholesale supplier for further updates. There is no Estimated Resolution at this stage. Once the outage has been restored kindly power cycle your modem/router and test the service. Exetel apolog...
by nilushid
Mon Jan 28, 2019 1:48 pm
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Randwick, NSW
Replies: 4
Views: 261

Unplanned ADSL & PSTN Network Outage - Randwick, NSW

Locations Affected : Randwick, NSW Event Start : 28/01/2018 Products Impacted: ADSL & PSTN Additional Information: Most customers in the above mentioned area is having PSTN and Internet issues. Root cause : Still under investigation There is no Estimated Resolution at this stage. Once the outage ha...
by nilushid
Sat Jan 26, 2019 9:33 pm
Forum: Modem issues
Topic: D-Link DSL-G225 ('N 300') ADLS/VDSL modem connection problem
Replies: 8
Views: 184

Re: D-Link DSL-G225 ('N 300') ADLS/VDSL modem connection problem

AlexN wrote:
Sat Jan 26, 2019 9:40 am

But as I said, great service, and the internet is now very snappy :).

Cheers,
Alex.
Thanks Alex...
by nilushid
Tue Jan 22, 2019 10:46 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 876

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.