Search found 791 matches

by nilushid
Fri Mar 27, 2020 2:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Bondi, NSW
Replies: 1
Views: 169

Unplanned Fibre Network Outage -Bondi, NSW

Event Notification Locations Affected: Bondi, NSW Products Impacted: Fiber Supplier: Optus NBN Event Start Time: 27/03/2020 Estimated Time of Resolution (ETR): No Estimated Time of Resolution Root cause: Still under investigation Additional Information: Most customers in the above mentioned area ma...
by nilushid
Fri Mar 27, 2020 2:30 pm
Forum: Archived threads
Topic: Planned Maintenance - Ningi, QLD - Telstra
Replies: 1
Views: 47

Re: Planned Maintenance - Ningi, QLD - Telstra

Update

The Maintenance work is completed

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Fri Mar 27, 2020 2:24 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 56
Views: 1512

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution:
04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Fri Mar 27, 2020 2:16 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 338

Re: Unplanned Fibre Network Outage - Butler, WA

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Fri Mar 27, 2020 2:04 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage -Multiple Suburbs WA
Replies: 1
Views: 150

Unplanned Fibre Network Outage -Multiple Suburbs WA

Event Notification Locations Affected: Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, , WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 27/03/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: OptiComm wishes to advi...
by nilushid
Tue Mar 17, 2020 12:21 pm
Forum: NBN and other Fibre Services
Topic: 2.4ghz & 5ghz showing but not internet after factory reset
Replies: 5
Views: 87

Re: 2.4ghz & 5ghz showing but not internet after factory reset

Hi, Thanks for getting back to me. I am not sure if I am meant to reply via email or on the forum, so I will do both. That did the trick, however, the drop-outs are still happening frequently. I did see in one of the forums that the gain strength of the fiber connection can sometimes be too high, c...
by nilushid
Mon Mar 16, 2020 1:57 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 56
Views: 1512

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 16/03/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused
by nilushid
Mon Mar 16, 2020 1:49 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Epping, NSW
Replies: 5
Views: 158

Re: Unplanned Fibre Network Outage - Epping, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by nilushid
Mon Mar 16, 2020 1:33 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Heidelberg Heights, VIC
Replies: 5
Views: 164

Re: Possible Fibre Network Outage - Heidelberg Heights, VIC

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Mon Mar 16, 2020 1:24 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Linton Apartments, QLD
Replies: 1
Views: 84

Re: Unplanned Fibre Network Outage - Linton Apartments, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by nilushid
Tue Mar 10, 2020 9:33 am
Forum: Archived threads
Topic: Unplanned VoIP Outgoing Issues- Netcomm Modems - All States
Replies: 2
Views: 288

Re: Unplanned VoIP Outgoing Issues- Netcomm Modems - All States

Update Netcomm has advised that the modem needs to be Factory reset and reconfigured to get this issue fixed. Therefore, please go though the below instructions. If you have any difficulty following the below instructions, please contact Exetel support asap. Step 01 Configuring internet connection ...
by nilushid
Sun Mar 08, 2020 8:14 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 56
Views: 1512

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 10/03/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Sat Mar 07, 2020 4:06 pm
Forum: Networking issues
Topic: Red Internet Light
Replies: 2
Views: 67

Re: Red Internet Light

Thanks for taking my call. As discussed over the phone, your reported service issue has been logged to our wholesale service supplier for further investigation. We will keep you updated with the progress of the issue via several means of communication (for e.g. Text message, Calls, Email etc). If yo...
by nilushid
Sat Mar 07, 2020 3:02 pm
Forum: Networking issues
Topic: Red Internet Light
Replies: 2
Views: 67

Re: Red Internet Light

The ZTE modem has green lights for WLAN, Power, and broadband but red for the internet. It can connect with both the 2.4G and 5G networks but not internet access. I tried the usual turn on and off for a period of time with both the modem and the NBN but no to avail. What should I try next? We will ...
by nilushid
Sat Mar 07, 2020 8:39 am
Forum: Archived threads
Topic: Unplanned VoIP Outgoing Issues- Netcomm Modems - All States
Replies: 2
Views: 288

Re: Unplanned VoIP Outgoing Issues- Netcomm Modems - All States

Update

The modem manufacture and Exetel are currently investigating the root cause.

Estimated Time of Resolution: We are unable to provide an exact time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.