Search found 626 matches

by nilushid
Mon Aug 19, 2019 2:03 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Bega and Morura, NSW
Replies: 0
Views: 14

Unplanned ADSL Network Outage - Bega and Morura, NSW

Event Notification Locations Affected : Bega and Morura, NSW Products Impacted : ADSL Supplier : AAPT Event Start Time : 19/08/2019 Estimated Resolution : Not yet provided Root cause : Under investigation Additional Information : Most customers in the above mentioned area may experience no service ...
by nilushid
Mon Aug 19, 2019 1:39 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fiber Network Outage - Moorabbin, VIC
Replies: 0
Views: 18

Unplanned Fiber Network Outage - Moorabbin, VIC

Event Notification Locations Affected : Moorabbin, VIC Products Impacted : Fiber Supplier : Opticomm Event Start Time : 19/08/2019 Estimated Resolution : Not yet provided Root cause : Under investigation Additional Information : Most customers in the above mentioned area may experience no service d...
by nilushid
Tue Aug 13, 2019 10:41 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 2
Views: 45

Re: Slow Home Wireless Broadband

Hi, Been using Optus Home Wireless Broadband service with Netcomm NL1901ACV modem for a little while now. Would expect to be getting around the 12 Mbs connection as advertised as I am in an Optus 4g Plus network area and the modem is placed high in a two storey house on top of a hill with the modem...
by nilushid
Tue Aug 13, 2019 10:41 pm
Forum: Mobile services
Topic: Porting over and only calls working
Replies: 3
Views: 55

Re: Porting over and only calls working

Hi, Seems like lots of others I'm only partially ported over. I can make and receive calls but nothing else. It has taken 4 days so far. Wait time on the tech support queue is over 100 minutes. Hi Can you please PM us your customer ID or the service number to check on this. Or send us a Reference n...
by nilushid
Mon Aug 12, 2019 10:35 pm
Forum: ADSL connections
Topic: Third outage in 6 days
Replies: 7
Views: 101

Re: Third outage in 6 days

We had fixed wireless installed two weeks ago. In the past 6 days we’ve had at least three periods of speed dropping to sub-1Mbps for up to 4 hours at a time. The current one is ongoing now. I rely on the internet to work from home so luckily have a backup ADSL service. If it goes on like this then...
by nilushid
Sun Aug 11, 2019 4:55 pm
Forum: Current maintenance & outage updates
Topic: Planned Fixed Wireless Network Outage - Coffs Harbour, and Surrounding Suburbs, NSW
Replies: 1
Views: 152

Planned Fixed Wireless Network Outage - Coffs Harbour, and Surrounding Suburbs, NSW

Event Notification Locations Affected : Coffs Harbour, and surrounding suburbs, NSW Products Impacted : Fixed Wireless Supplier : NBN Co. Event Start Time : 07/08/2019 07:00 AEST Estimated Resolution : 12/08/2019 21:00 AEST Root cause : Fixed Wireless capacity upgrades in the area Additional Inform...
by nilushid
Sun Aug 11, 2019 4:48 pm
Forum: Modem issues
Topic: Cannot log is as admin
Replies: 10
Views: 413

Re: Cannot log is as admin

Ncle wrote:
Sun Aug 11, 2019 4:42 pm
Dear Nilushid,
Thank you for your telephone message. The new password works!
Regards,
Stephen
Great News :)
by nilushid
Sun Aug 11, 2019 2:48 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 457

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by nilushid
Sun Aug 11, 2019 2:47 pm
Forum: NBN and other Fibre Services
Topic: HFC - NBN 50/20 >> NBN 100/40 Issue
Replies: 3
Views: 144

Re: HFC - NBN 50/20 >> NBN 100/40 Issue

Rebooted all my devices download speed on speedtest.net against multiple servers is still the same as my previous 50/20 plan around 46mbps whilst upload is correct at approx 36mbps as mentioned before. Clearly NbnCo have not set this up correctly or there is a fault in my area. Can you please escal...
by nilushid
Sun Aug 11, 2019 2:42 pm
Forum: Modem issues
Topic: Cannot log is as admin
Replies: 10
Views: 413

Re: Cannot log is as admin

I have a ZTE268A which suddenly won't allow me to log on as admin or user. perhaps the password file has become corrupted. If I perform a factory reset with the reset button, will the preconfigured settings be lost? Thank you. We have changed the admin password from the back end to check whether yo...
by nilushid
Sun Aug 11, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW
Replies: 3
Views: 342

Re: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Fri Aug 09, 2019 9:25 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW
Replies: 3
Views: 342

Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW

Event Notification Locations Affected : Peakhurst and surrounding suburbs, NSW Products Impacted : Fibre (Fibre to the Curb - FTTC) Supplier: Optus NBN Event Start Time: 09/08/2019 Estimated Resolution : We are unable to provide exact time of restoration date at this stage Root cause : Still under ...
by nilushid
Fri Aug 09, 2019 5:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 457

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that the email receiving issue is still ongoing

Our Hosted team is working on a resolution currently

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by nilushid
Fri Aug 09, 2019 3:22 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL & Fibre Browsing Issues - Netcomm Modems - All States
Replies: 4
Views: 1432

Re: Unplanned ADSL & Fibre Browsing Issues - Netcomm Modems - All States

Update: The modem manufacture has identified that the Modems are missing DNS in the LAN interface. They are now working on a bulk fix. However, you can follow below instructions and manually change the DNS in the LAN interface to get your service up and running. 1. Log into the modem setup page. Ope...
by nilushid
Thu Aug 08, 2019 9:55 pm
Forum: NBN and other Fibre Services
Topic: HFC - NBN 50/20 >> NBN 100/40 Issue
Replies: 3
Views: 144

Re: HFC - NBN 50/20 >> NBN 100/40 Issue

Hi, I recently requested a speed upgrade from an NBN 50/20 plan to a NBN 100/40 plan on Tuesday 6/8/19. I checked my account plan details just now and it's still showing that i am on a 50/20 plan. I called the Exetel provisioning team subsequently and they told me the upgrade was completed and i wa...