Search found 660 matches

by nilushid
Wed Sep 18, 2019 4:25 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance Work - Fibre - NSW
Replies: 1
Views: 135

Re: Emergency Maintenance Work - Fibre - NSW

Update

Due to unavoidable circumstances, the maintenance work has postponed. The new maintenance window will be updated asap.

Apologies for any inconvenience caused.
by nilushid
Wed Sep 18, 2019 12:38 pm
Forum: Email issues
Topic: Deleting an email account
Replies: 3
Views: 31

Re: Deleting an email account

ando68 wrote:
Wed Sep 18, 2019 7:57 am
Thank you, email replied
Thank you for the information provided via the email. I'll check this with the hosting team and will get back to you before close of business via the same email thread.
by nilushid
Tue Sep 17, 2019 7:00 pm
Forum: Email issues
Topic: Deleting an email account
Replies: 3
Views: 31

Re: Deleting an email account

I deleted an email account I was previous using and it no longer appears in the Email Account Details as expected, however if an email is sent to that deleted account, there is no message bouncing back to the sender. Is there a reason for this? We have sent you an email to your nominated email addr...
by nilushid
Tue Sep 17, 2019 6:15 pm
Forum: Networking issues
Topic: New NBN with no external access and port fowarding
Replies: 6
Views: 99

Re: New NBN with no external access and port fowarding

We understand your frustration over this matter and we are extreamly sorry for the delay. We already escalated the matter to our back end hosting team. We are hoping to hear from them soon. We will get back to you as soon as our team get back to us. Ref #16043608 Our hosting team has informed that ...
by nilushid
Tue Sep 17, 2019 3:50 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance Work - Fibre - NSW
Replies: 1
Views: 135

Emergency Maintenance Work - Fibre - NSW

Event Notification Start Date & Time : 18-09-2019 03:00:00 AEST Finish Date & Time : 18-09-2019 06:00:00 AEST Duration : 3 hours Supplier : Opticomm, Open Network & LBNCo Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : During the...
by nilushid
Mon Sep 16, 2019 10:39 pm
Forum: NBN and other Fibre Services
Topic: still ms HIGH!!! :( :( :(
Replies: 9
Views: 133

Re: still ms HIGH!!! :( :( :(

it's looks destinition and source route problem? We received your email response and we are currently in the middle of investigating the issue further. Please keep the requested setting on the modem as it is until we get back to you. You will get back to you via the same email thread as soon as pos...
by nilushid
Mon Sep 16, 2019 9:14 pm
Forum: Networking issues
Topic: New NBN with no external access and port fowarding
Replies: 6
Views: 99

Re: New NBN with no external access and port fowarding

No change yet. Last time Exetel changed my IP address it took nearly 2 weeks for you to update the DNS. It seems no body knows how to do this even though Exetel maintains the Domain Registry. Many years ago the members services page had the ability to update the zone record. I could change IP addre...
by nilushid
Thu Sep 12, 2019 9:38 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Secret Harbour , WA
Replies: 1
Views: 59

Emergency Fibre Network Maintenance - Secret Harbour , WA

Event Notification Locations Affected : Secret Harbour , WA Products Impacted : Fibre Supplier : LBNCo Event Start Time : 12/09/2019, 11:30 AEST Estimated Resolution Time : 12/09/2019, 12:30 AEST Root cause : Emergency Fibre Maintenance work carried out by the supplier at Secret Harbour Area. Addit...
by nilushid
Thu Sep 12, 2019 9:29 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All Suburbs - VIC
Replies: 5
Views: 300

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by nilushid
Thu Sep 12, 2019 8:28 am
Forum: Email issues
Topic: Cannot Disconnect Exemail Forwarding Msssages to Gmail
Replies: 5
Views: 73

Re: Cannot Disconnect Exemail Forwarding Msssages to Gmail

RogCH3 wrote:
Thu Sep 12, 2019 8:22 am
My apologies, I did misunderstand you but now I have cancelled forwarding. I had forgotten I had forwarded email this way.
No worries.... We are glad that your service issue is resolved. Have a good day..
by nilushid
Wed Sep 11, 2019 10:59 pm
Forum: NBN and other Fibre Services
Topic: still ms HIGH!!! :( :( :(
Replies: 9
Views: 133

Re: still ms HIGH!!! :( :( :(

I chosen NBN internet due to playing a games. There is trouble that has been happening still now. :( :( :( riverwood, NSW, 2210 IT MUST BE FIX ASAP! As discussed via emails, we have now given you a static IP address. Please check the service and reply back to the email if the issue persist. Ref:160...
by nilushid
Wed Sep 11, 2019 10:58 pm
Forum: Email issues
Topic: Cannot Disconnect Exemail Forwarding Msssages to Gmail
Replies: 5
Views: 73

Re: Cannot Disconnect Exemail Forwarding Msssages to Gmail

I had already done that and there are only emails up to 3/9/19. We are not clear whether you have logged in to your members facility (https://www.exetel.com.au/my-exetel) or to your Web-mail account to check the email forwarding settings. Can you kindly confirm whether you logged in to My Exetel (h...
by nilushid
Wed Sep 11, 2019 4:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All Suburbs - VIC
Replies: 5
Views: 300

Unplanned ADSL Network Outage - All Suburbs - VIC

Event Notification Locations Affected : All Suburbs - VIC Products Impacted : ADSL Supplier : Telstra Event Start Time : 11/09/2019, Estimated Resolution Time : The Wholesale Supplier is unable to provide an ETR at this stage. Root cause : Fiber Break Additional Information : Customers in the above...
by nilushid
Tue Sep 10, 2019 10:45 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs , NSW
Replies: 3
Views: 1533

Possible Fibre Network Outage - Multiple Suburbs , NSW

Event Notification Locations Affected : Multiple Suburbs , NSW Products Impacted : Fibre Supplier : Optus NBN Event Start Time : 10/09/2019, 22:45 AEST Estimated Resolution Time : Unavailable at this stage Root cause : Still investigating Additional Information : Most customers in the above mention...
by nilushid
Tue Sep 10, 2019 5:36 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Possible all State
Replies: 3
Views: 816

Unplanned ADSL Network Outage - Possible all State

Event Notification Locations Affected : Possible all State Products Impacted : ADSL Supplier : AAPT Estimated Resolution Time : The Wholesale Supplier is unable to provide an ETR at this stage. Root cause : Still under investigation Additional Information : Customers in the above mentioned area may...