Search found 534 matches

by nilushid
Thu Jun 13, 2019 5:06 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2534

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update: Please be advised that the outage is ongoing and effecting lots of customers in WA at the moment. Additional Information: The customer may experience Authentication and Dropout issues. The Wholesale Supplier is currently applying a fix. Due to the complexity of the work, supplier is unable ...
by nilushid
Tue Jun 11, 2019 6:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Burpengary East, QLD
Replies: 3
Views: 141

Unplanned Fibre Network Outage - Burpengary East, QLD

Event Notification Locations Affected: Burpengary East, QLD Products Impacted : Fibre Event Start Time: 11/06/2019 Estimated Resolution : Supplier unable to provide an Estimated Time of Resolution (ETR) as of yet. Root cause : Still Investigating Additional Information: Most customers in the above ...
by nilushid
Thu Jun 06, 2019 10:21 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 376

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update:

The Wholesale supplier advises that the outage has been extended due to complexity of the fault.

New Estimated Time of Restoration (ETR) : 07/06/2019, 19:00 AEST

Exetel apologizes for the inconvenience caused.
by nilushid
Thu Jun 06, 2019 10:19 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wandi, WA
Replies: 2
Views: 212

Re: Unplanned Fibre Network Outage - Wandi, WA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Wed Jun 05, 2019 10:05 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 376

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration (ETR) : 06/06/2019, 19:00 AEST

Exetel apologizes for the inconvenience caused.
by nilushid
Wed Jun 05, 2019 10:01 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs, NSW
Replies: 3
Views: 308

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by nilushid
Thu May 30, 2019 9:32 pm
Forum: NBN and other Fibre Services
Topic: NBN connection but phone still not ported 2months later
Replies: 14
Views: 290

Re: NBN connection but phone still not ported 2months later

I now have no phone at all. Tech support tell me the copper has been decommissioned but my number is still not ported. Leaving me with no phone for my business. I am now in the queue to speak to provisioning. Very unhappy with the service provided. We are extremely sorry about the inconveniences ca...
by nilushid
Thu May 30, 2019 9:24 pm
Forum: NBN and other Fibre Services
Topic: netgear orbi
Replies: 7
Views: 145

Re: netgear orbi

thanks for the help When i connect my netgear router to the ZTE and put the ZTE in bridge mode are there any special settings I need to enter into the netgear Nighthawk router thanks You will need to check this with Netgear directly since Exetel is not aware of the Netgear router settings. You can ...
by nilushid
Thu May 30, 2019 12:40 pm
Forum: NBN and other Fibre Services
Topic: netgear orbi
Replies: 7
Views: 145

Re: netgear orbi

thanks for that reply what are VOIP settings that I will need to enter You will need following settings User ID - Your 10 digit VoIP number (Once active you will receive via email) VoIP Password - Your VoIP password (Once active you will receive via email) Domain - sip1.exetel.com.au SIP Port - 506...
by nilushid
Thu May 30, 2019 12:32 pm
Forum: Archived threads
Topic: Emergency Maintenance work - ADSL & Fibre - NSW
Replies: 1
Views: 193

Re: Emergency Maintenance work - ADSL & Fibre - NSW

UPDATE
---------
Maintenance was successfully carried out during the scheduled time.
by nilushid
Wed May 29, 2019 8:43 pm
Forum: NBN and other Fibre Services
Topic: netgear orbi
Replies: 7
Views: 145

Re: netgear orbi

Hi everyone I have issues with my previous modem reaching throughout all my house. I am getting NBN connected this week and have received my exetel NBN modem( ZTE) just wondering what coverage is like. Also is it possible to bridget a netgear Orbi router to the ZTE modem. Looking at the Orbi for a ...
by nilushid
Wed May 29, 2019 8:02 pm
Forum: NBN and other Fibre Services
Topic: Consistant Slow Speeds - LBN Co - Banksia Grove
Replies: 22
Views: 1676

Re: Consistant Slow Speeds - LBN Co - Banksia Grove

Still Pathetic speeds. For a while I was sporadically getting on average 5Mbps which was barely passable for emails, and low download content, but is still well below the 25mbps charged. But the last couple of weeks its gone back to less than 1Mbps constantly. This is not even enough to watch a you...
by nilushid
Wed May 29, 2019 7:42 pm
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 133

Re: Data Settings

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium ...
by nilushid
Wed May 29, 2019 5:56 pm
Forum: Archived threads
Topic: Emergency Maintenance work - ADSL & Fibre - NSW
Replies: 1
Views: 193

Emergency Maintenance work - ADSL & Fibre - NSW

Event Notification Start Date & Time : 30/05/2019 05:00:00 AEST Finish Date & Time : 30/05/2019 07:00:00 AEST Duration : 2 hours Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some ADSL & Fibre customers could experience Loss of...
by nilushid
Wed May 29, 2019 5:50 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 101

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 30/05/2019 00:00:00 AEST Finish Date & Time : 30/05/2019 05:00:00 AEST Duration : 5 hours Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre customers could experience Loss of connec...