Exetel customer help forum

jimdigris wrote: ↑

Wed Mar 17, 2021 10:27 am

when you go to log a fault, all it does it check to see if your premises is eligible for NBN! WTF

Hi

We are sorry for the inconvenience caused. We will check this and get back to you asap.

Thanks

One problem seems to be that it doesn't like me using the same outgoing mail server (smtp.nsw.exemail.com.au) for both accounts. But it is correct to use this for all Exetel accounts, isn't it? Yes, this should be the outgoing mail service for every email account when you are using Exetel internet....

Update

The outage is still ongoing.

Estimated Time of Resolution (ETR): Supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Up and running again, maybe just a general outage in the area? Hi The supplier hasn't informed us of any unplanned incidents. Therefore, it should have been a minor glitch on the network. Your service is up and running without dropouts for the past 5 hours now. Kindly monitor and let us know if you...

I just logged in freshly... and tried sending another PM, but it's still sitting in my outbox. I also tried sending a PM to DinukaW but the PM is also in my outbox. (now I have 3 PM's in my outbox!) I have even restarted my computer (since it has been multiple days since I first sent the message) I...

NorPhi wrote: ↑

Tue Feb 23, 2021 4:43 pm

Hi Nilushid,

I can see someone from Exetel has called, sorry I couldn't answer as I am on calls with work until around 5pm.

Thanks for reaching out, email is easy for me to respond to if that's possible.

Hi

Sure, We will communicate via emails.

Thanks

Hi Guys, I need help, I am desperate, I keeping getting standard responses from Exetel Support. On the 15th February I logged a job with Exetel Support as I had been experiencing very slow internet connections between around 7-9pm daily. Down to 3-6mbps But still even with this issue connectivity w...

I have called Exextel support about this but was disconnected twice. Our Exetel / Optus mobile has had no service since Saturday 20th Feb 2021. I checked Optus's status page: https://www.optus.com.au/about/network/service-status#mobile__wireless_internet entered my address and it Suburb is Reedy Cr...

Having just read the email blast about Exetel Home Secure, I'm curious about how it handles content blocking. 1. Is blocking done per DNS name, per IP address, per URL, other? 2. Is the blocking done based on a curated database of names/addresses/URLs that need to be blocked, or is there some form ...

Hi nilushid, thankyou, this issue has been resolved, looked like LBNCo needed to correct some issue, took a little while but is now resolved. Kudos to the Exetel support team, they were always very polite, patient and diligent in following through the issue to resolution. Thank you for your lovely ...

Came home and internet is down, router log shows it going offline 10:40am this morning and hasn't come back up. Tried rebooting router and LBN modem with no change. LBN modem appears to be connected with power/LAN/PON lights green and LOS off. Tried different cable from router to modem but no chang...

markhore wrote: ↑

Tue Feb 16, 2021 12:11 pm

Customer number 338721

Thanks for the details. We will check and get back to you asap.

nickcorr wrote: ↑

Tue Feb 16, 2021 10:46 am

3 dropouts in last 2 hours.
Taking 10 minutes to reconnect.
Causeing issues with home school and work.
Please can someone have a look.
Nick

Hi Nick

Can you kindly PM me your customer ID or the service number asap to check on this issue?

Thanks

Hi can I make sure my account is closed Exetel disconnected it last Tuesday but still showing live in “my exetel” Can you confirm 1- I won’t be charged again 2- if any money you are refunding as accounts paid month in advance ?? Thankyou Hi Can you PM me your customer ID or the service number to ch...

lcs1983 wrote: ↑

Tue Feb 09, 2021 10:03 pm

Hi, my Service Number: 0201533628
Hope this issue can be resolved quickly
Kind Regards
Lewis

Hi Lewis

Thanks for the details. We will check and get back to you asap.

Thanks