Search found 1191 matches

by nilushid
Wed Mar 17, 2021 2:26 pm
Forum: Web site
Topic: log a fault no longer works
Replies: 3
Views: 172

Re: log a fault no longer works

jimdigris wrote:
Wed Mar 17, 2021 10:27 am
when you go to log a fault, all it does it check to see if your premises is eligible for NBN! WTF
Hi

We are sorry for the inconvenience caused. We will check this and get back to you asap.

Thanks
by nilushid
Tue Mar 09, 2021 10:05 pm
Forum: Email issues
Topic: Problems with Mac Mail
Replies: 5
Views: 283

Re: Problems with Mac Mail

One problem seems to be that it doesn't like me using the same outgoing mail server (smtp.nsw.exemail.com.au) for both accounts. But it is correct to use this for all Exetel accounts, isn't it? Yes, this should be the outgoing mail service for every email account when you are using Exetel internet....
by nilushid
Tue Mar 09, 2021 9:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 546

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The outage is still ongoing.

Estimated Time of Resolution (ETR):
Supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by nilushid
Thu Mar 04, 2021 12:39 pm
Forum: NBN and other Fibre Services
Topic: Constant drop outs in Iluka.
Replies: 6
Views: 303

Re: Constant drop outs in Iluka.

Up and running again, maybe just a general outage in the area? Hi The supplier hasn't informed us of any unplanned incidents. Therefore, it should have been a minor glitch on the network. Your service is up and running without dropouts for the past 5 hours now. Kindly monitor and let us know if you...
by nilushid
Tue Mar 02, 2021 1:00 pm
Forum: VOIP
Topic: Voicemail to email messages cut off after 15 seconds
Replies: 6
Views: 407

Re: Voicemail to email messages cut off after 15 seconds

I just logged in freshly... and tried sending another PM, but it's still sitting in my outbox. I also tried sending a PM to DinukaW but the PM is also in my outbox. (now I have 3 PM's in my outbox!) I have even restarted my computer (since it has been multiple days since I first sent the message) I...
by nilushid
Tue Feb 23, 2021 4:55 pm
Forum: NBN and other Fibre Services
Topic: Constant drop outs in Iluka.
Replies: 6
Views: 303

Re: Constant drop outs in Iluka.

NorPhi wrote:
Tue Feb 23, 2021 4:43 pm
Hi Nilushid,

I can see someone from Exetel has called, sorry I couldn't answer as I am on calls with work until around 5pm.

Thanks for reaching out, email is easy for me to respond to if that's possible.
Hi

Sure, We will communicate via emails.

Thanks
by nilushid
Tue Feb 23, 2021 3:38 pm
Forum: NBN and other Fibre Services
Topic: Constant drop outs in Iluka.
Replies: 6
Views: 303

Re: Constant drop outs in Iluka.

Hi Guys, I need help, I am desperate, I keeping getting standard responses from Exetel Support. On the 15th February I logged a job with Exetel Support as I had been experiencing very slow internet connections between around 7-9pm daily. Down to 3-6mbps But still even with this issue connectivity w...
by nilushid
Tue Feb 23, 2021 12:20 pm
Forum: Mobile services
Topic: Optus Mobile Tower Outage 4 days now!
Replies: 4
Views: 264

Re: Optus Mobile Tower Outage 4 days now!

I have called Exextel support about this but was disconnected twice. Our Exetel / Optus mobile has had no service since Saturday 20th Feb 2021. I checked Optus's status page: https://www.optus.com.au/about/network/service-status#mobile__wireless_internet entered my address and it Suburb is Reedy Cr...
by nilushid
Fri Feb 19, 2021 2:09 pm
Forum: Anything else anyone wants to discuss
Topic: Content blocking on Exetel Home Secure
Replies: 4
Views: 291

Re: Content blocking on Exetel Home Secure

Having just read the email blast about Exetel Home Secure, I'm curious about how it handles content blocking. 1. Is blocking done per DNS name, per IP address, per URL, other? 2. Is the blocking done based on a curated database of names/addresses/URLs that need to be blocked, or is there some form ...
by nilushid
Fri Feb 19, 2021 9:23 am
Forum: NBN and other Fibre Services
Topic: LBN problem Aveley/Ellenbrook WA?
Replies: 3
Views: 196

Re: LBN problem Aveley/Ellenbrook WA?

Hi nilushid, thankyou, this issue has been resolved, looked like LBNCo needed to correct some issue, took a little while but is now resolved. Kudos to the Exetel support team, they were always very polite, patient and diligent in following through the issue to resolution. Thank you for your lovely ...
by nilushid
Wed Feb 17, 2021 10:24 am
Forum: NBN and other Fibre Services
Topic: LBN problem Aveley/Ellenbrook WA?
Replies: 3
Views: 196

Re: LBN problem Aveley/Ellenbrook WA?

Came home and internet is down, router log shows it going offline 10:40am this morning and hasn't come back up. Tried rebooting router and LBN modem with no change. LBN modem appears to be connected with power/LAN/PON lights green and LOS off. Tried different cable from router to modem but no chang...
by nilushid
Tue Feb 16, 2021 1:36 pm
Forum: Invoicing & billing
Topic: Closed account
Replies: 5
Views: 319

Re: Closed account

markhore wrote:
Tue Feb 16, 2021 12:11 pm
Customer number 338721
Thanks for the details. We will check and get back to you asap.
by nilushid
Tue Feb 16, 2021 10:51 am
Forum: NBN and other Fibre Services
Topic: NBN dropouts in Beaconsfield
Replies: 2
Views: 205

Re: NBN dropouts in Beaconsfield

nickcorr wrote:
Tue Feb 16, 2021 10:46 am
3 dropouts in last 2 hours.
Taking 10 minutes to reconnect.
Causeing issues with home school and work.
Please can someone have a look.
Nick
Hi Nick

Can you kindly PM me your customer ID or the service number asap to check on this issue?

Thanks
by nilushid
Tue Feb 16, 2021 10:49 am
Forum: Invoicing & billing
Topic: Closed account
Replies: 5
Views: 319

Re: Closed account

Hi can I make sure my account is closed Exetel disconnected it last Tuesday but still showing live in “my exetel” Can you confirm 1- I won’t be charged again 2- if any money you are refunding as accounts paid month in advance ?? Thankyou Hi Can you PM me your customer ID or the service number to ch...
by nilushid
Wed Feb 10, 2021 9:33 am
Forum: Member facilities & usage meter
Topic: Issue with My exetel dashboard
Replies: 8
Views: 415

Re: Issue with My exetel dashboard

lcs1983 wrote:
Tue Feb 09, 2021 10:03 pm
Hi, my Service Number: 0201533628
Hope this issue can be resolved quickly
Kind Regards
Lewis
Hi Lewis

Thanks for the details. We will check and get back to you asap.

Thanks