Search found 7 matches

by nickdx
Tue Oct 08, 2019 10:47 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 4
Views: 192

Re: The Exetel 15~20 Year Club

I applied on the 24/02/2004. Didn't get connected until mid march. Modem delivery delays. Aaargh. At least the late John Linton was there to help smooth the process. I still have his emails in my archive - answering my complaints about the delayed modem. I remember being blown away by the jump in sp...
by nickdx
Fri May 12, 2017 6:15 pm
Forum: Invoicing & billing
Topic: No-one is responding to my billing enquiry
Replies: 2
Views: 1295

Re: No-one is responding to my billing enquiry

Thanks James. Someone from billing got back to me and responded to my query.
All good now.
by nickdx
Wed May 10, 2017 10:26 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 50976

Re: The Exetel 6-year club

Hey Trev, I must say I had the same types of issues with dropouts and frustrations with Exetel. Then one day, after venting my spleen on the forums, and further calling back and forth, the helpdesk representative finally got the message and said we'll resolve it for you. After that point, they pulle...
by nickdx
Wed May 10, 2017 9:57 pm
Forum: Invoicing & billing
Topic: No-one is responding to my billing enquiry
Replies: 2
Views: 1295

No-one is responding to my billing enquiry

Hi Exetel, I have sent a question about being excessively charged for a mobile call nearly a month ago now. I received the ticket # 11485210 , but no communication since then. I have repeatedly send messages to billing and complaints, but no response. Can someone please look at it. Seems like Exetel...
by nickdx
Sun Apr 09, 2017 4:27 pm
Forum: ADSL connections
Topic: Frustrating, constant issues forcing me towards Testra
Replies: 4
Views: 1694

Re: Frustrating, constant issues forcing me towards Testra

Just an update... Initially, after my rant, I received an e-mail from Exetel, advising they would investigate with a personalised, less automated response. Seemed like they wanted to do something to help. Unfortunately a couple of e-mails later and a week going past, I did not hear from them again. ...
by nickdx
Sat Mar 25, 2017 10:44 pm
Forum: ADSL connections
Topic: Frustrating, constant issues forcing me towards Testra
Replies: 4
Views: 1694

Re: Frustrating, constant issues forcing me towards Testra

Thank you for the e-mail Hima. That was a more appropriate response for this situation.
Will respond when appropriate for the tests you need to conduct.
by nickdx
Sat Mar 25, 2017 3:57 pm
Forum: ADSL connections
Topic: Frustrating, constant issues forcing me towards Testra
Replies: 4
Views: 1694

Frustrating, constant issues forcing me towards Testra

Hello Exetel, I have been going backwards and forwards for what seems like months with crackling and terrible speed, and more recently dropouts to my internet. This is what I sent to support 3 days ago: "I have repeatedly logged tickets with Exetel for issues with my ADSL.(If you look at your system...