Search found 28 matches

by chamikar
Sun May 17, 2020 10:00 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1152

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Our supplier advises that the outage is still ongoing.

The majority of services have recovered with post checks ongoing.

The tentative ETR is stll intact.

Exetel apologizes for any inconvenience this may have caused.
by chamikar
Sat May 16, 2020 2:10 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1152

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Our supplier advises that the outage still ongoing.

Fibre crew continuously working on site, and the services started restoring.

Our supplier is unable to provide an ETR for the complete restoration of the affected services.

Exetel apologizes for any inconvenience this may have caused.
by chamikar
Fri May 15, 2020 9:29 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 1152

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our wholesale supplier advises that the outage is still ongoing. Currently the technicians are still working on site to restore the services. Our supplier is unable to provide an ETR for the complete restoration of the services. Additional Information - Damaged Fibre near Box Hill Exchange. ...
by chamikar
Thu Dec 12, 2019 1:29 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Interruption - Telstra QLD
Replies: 4
Views: 414

Re: Unplanned Corporate Data Network Interruption - Telstra QLD

Update

The primary link issue has been rectified.

All the services have been moved back to the Primary Link and restored.

Exetel apologizes for any inconvenience this may have caused.
by chamikar
Wed Dec 11, 2019 2:00 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 1
Views: 185

Unplanned Corporate Data Network Outage - Telstra - NSW

Event Notification Location Affected: NSW Event Start Time: 11/12/2019 00:20 Products Impacted : Fibre & Copper Supplier : Telstra Additional Information: Some customers in the above mentioned area might have experienced a complete disruption on the connection. All the affected services were moved ...
by chamikar
Wed Apr 03, 2019 7:31 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 24532

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update Testing has identified cable damage approximately 17.5km from Chatswood exchange. Our supplier technicians are currently working to restore impacted services. Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Exetel apologizes for any...
by chamikar
Fri Mar 08, 2019 8:32 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Re: Unplanned Corporate Data Network Outage - NSW

Update

Issue has been rectified and all the affected services were moved back to the primary trunk.

Exetel apologizes for any inconvenience this may have caused.
by chamikar
Thu Mar 07, 2019 8:30 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Re: Unplanned Corporate Data Network Outage - NSW

Update Due to some technical difficulties the last night activity was not successful. We are planning to move the services to their primary trunk tonight. Services may experience a brief outage upto 1 minute during the time frame from 2:30AM AEDT to 3:00AM AEDT. We apologize for the inconvenience t...
by chamikar
Wed Mar 06, 2019 9:55 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Re: Unplanned Corporate Data Network Outage - NSW

Update

All the affected services will be switching back to Primary trunk on 07/03/2019.

The services may experience a brief disruption of up to 1 minute.

Maintenance Window - 02:30AM AEDT - 03:00AM AEDT
by chamikar
Thu Feb 28, 2019 2:37 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Re: Unplanned Corporate Data Network Outage - NSW

Update - Supplier technician team is on site & working on the issue at the moment. - Our wholesale supplier is unable to provide us with an estimated time of resolution yet. (ETR) - All the affected services are still working on the backup path. Exetel apologizes for any inconvenience this may have...
by chamikar
Wed Feb 27, 2019 11:45 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Re: Unplanned Corporate Data Network Outage - NSW

Updated

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by chamikar
Wed Feb 27, 2019 8:41 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 861

Unplanned Corporate Data Network Outage - NSW

Event Notification Location Affected: NSW Event Start Time: 27/02/2019 6:51 PM AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our ...
by chamikar
Tue Feb 12, 2019 9:32 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Replies: 5
Views: 1078

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

RESTORATION / COMPLETION NOTES

All the affected services have been restored by 03:20AM 08/02/2019 (AEDT)

Root Cause - Failure of a network node in our supplier network

Exetel apologizes for the inconvenience caused.
by chamikar
Fri Feb 08, 2019 3:59 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Replies: 5
Views: 1078

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

UPDATE

Affected services are being restored.

Completion works are still ongoing.

Exetel apologizes for the inconvenience caused.
by chamikar
Wed Dec 05, 2018 4:48 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1768

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

The fibre splicing is still ongoing.

Our wholesale supplier is unable to provide us with an ETR yet.

We apologize for the inconvenience this may have caused.