Exetel customer help forum

Update

Issue has been rectified and all the affected services were moved back to the primary trunk.

Exetel apologizes for any inconvenience this may have caused.

Update Due to some technical difficulties the last night activity was not successful. We are planning to move the services to their primary trunk tonight. Services may experience a brief outage upto 1 minute during the time frame from 2:30AM AEDT to 3:00AM AEDT. We apologize for the inconvenience t...

Update

All the affected services will be switching back to Primary trunk on 07/03/2019.

The services may experience a brief disruption of up to 1 minute.

Maintenance Window - 02:30AM AEDT - 03:00AM AEDT

Update - Supplier technician team is on site & working on the issue at the moment. - Our wholesale supplier is unable to provide us with an estimated time of resolution yet. (ETR) - All the affected services are still working on the backup path. Exetel apologizes for any inconvenience this may have...

Updated

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: NSW Event Start Time: 27/02/2019 6:51 PM AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our ...

RESTORATION / COMPLETION NOTES

All the affected services have been restored by 03:20AM 08/02/2019 (AEDT)

Root Cause - Failure of a network node in our supplier network

Exetel apologizes for the inconvenience caused.

UPDATE

Affected services are being restored.

Completion works are still ongoing.

Exetel apologizes for the inconvenience caused.

Update

The fibre splicing is still ongoing.

Our wholesale supplier is unable to provide us with an ETR yet.

We apologize for the inconvenience this may have caused.

Update

The splicing of the faulty fibre cable is still ongoing with no ETA.

Further, Some customers in Prestons, Fairfield East, Chipping Norton and surrounding areas also may experience connectivity issues due to the ongoing outage.

Exetel apologizes for any inconvenience this may have caused.

UPDATE

Our upstream supplier has confirmed this issue has been resolved

UPDATE

We are updated that this is part of a current Network fault affecting services.

Our upstream supplier IP team is currently working with our international partners on this.

Event Notification Location(s) Affected: All States Start Date & Time : 09/10/2018 15:00 AEDT Additional Information: Customers in the above mentioned area may experience high latency towards international destinations. No Estimated Time of Resolution. Root cause: The supplier is unable to confirm ...

Update

A fix has been applied on 23/09/2018 @ 4:48 PM. Currently the services are being monitored.

UPDATE Most of the services have been restored by repairs to 3 X 312 and 1 X 120 cables. The final 624 cable is being hauled and prepped today. Splicing is due to commence late evening 09/06 however will be depending on environmental issues around the fibre damage location. Technicians are currentl...