Exetel customer help forum

Update

Our supplier advises that the outage is still ongoing.

The majority of services have recovered with post checks ongoing.

The tentative ETR is stll intact.

Exetel apologizes for any inconvenience this may have caused.

Update

Our supplier advises that the outage still ongoing.

Fibre crew continuously working on site, and the services started restoring.

Our supplier is unable to provide an ETR for the complete restoration of the affected services.

Exetel apologizes for any inconvenience this may have caused.

Update Our wholesale supplier advises that the outage is still ongoing. Currently the technicians are still working on site to restore the services. Our supplier is unable to provide an ETR for the complete restoration of the services. Additional Information - Damaged Fibre near Box Hill Exchange. ...

Update

The primary link issue has been rectified.

All the services have been moved back to the Primary Link and restored.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: NSW Event Start Time: 11/12/2019 00:20 Products Impacted : Fibre & Copper Supplier : Telstra Additional Information: Some customers in the above mentioned area might have experienced a complete disruption on the connection. All the affected services were moved ...

Update Testing has identified cable damage approximately 17.5km from Chatswood exchange. Our supplier technicians are currently working to restore impacted services. Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Exetel apologizes for any...

Update

Issue has been rectified and all the affected services were moved back to the primary trunk.

Exetel apologizes for any inconvenience this may have caused.

Update Due to some technical difficulties the last night activity was not successful. We are planning to move the services to their primary trunk tonight. Services may experience a brief outage upto 1 minute during the time frame from 2:30AM AEDT to 3:00AM AEDT. We apologize for the inconvenience t...

Update

All the affected services will be switching back to Primary trunk on 07/03/2019.

The services may experience a brief disruption of up to 1 minute.

Maintenance Window - 02:30AM AEDT - 03:00AM AEDT

Update - Supplier technician team is on site & working on the issue at the moment. - Our wholesale supplier is unable to provide us with an estimated time of resolution yet. (ETR) - All the affected services are still working on the backup path. Exetel apologizes for any inconvenience this may have...

Updated

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: NSW Event Start Time: 27/02/2019 6:51 PM AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our ...

RESTORATION / COMPLETION NOTES

All the affected services have been restored by 03:20AM 08/02/2019 (AEDT)

Root Cause - Failure of a network node in our supplier network

Exetel apologizes for the inconvenience caused.

UPDATE

Affected services are being restored.

Completion works are still ongoing.

Exetel apologizes for the inconvenience caused.

Update

The fibre splicing is still ongoing.

Our wholesale supplier is unable to provide us with an ETR yet.

We apologize for the inconvenience this may have caused.