Search found 331 matches

by rasikak
Sat Mar 28, 2020 10:23 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 26
Views: 1529

Re: Slow Home Wireless Broadband

Hello Any solution? I have exactly the same problem: my speed with Exetel wireless broadband is around 1-5Mb but at the same location my smartphone with Optus Plan network usage gets around 71Mb. I already open a ticket via email with support but I didn't get any solution at my problem. Thank you f...
by rasikak
Fri Mar 27, 2020 9:34 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage -Multiple Suburbs, NSW
Replies: 2
Views: 100

Re: Unplanned Fibre Network Outage -Multiple Suburbs, NSW

Update

Our wholesale supplier advises the outage has been restored.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Fri Mar 27, 2020 9:17 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage -Multiple Suburbs, NSW
Replies: 2
Views: 100

Re: Unplanned Fibre Network Outage -Multiple Suburbs, NSW

Event notification

Our wholesale supplier has advised that they have identified a device failure which is the reason for the unplanned network outage.

Estimated Time of Resolution (ETR): No ETR provided yet by the wholesale supplier
by rasikak
Fri Mar 27, 2020 8:49 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage -Multiple Suburbs, NSW
Replies: 2
Views: 100

Possible Fibre Network Outage -Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Products Impacted: Fiber Supplier:LBN Co Event Start Time: 27/03/2020 20.30AEDT Estimated Time of Resolution (ETR): No Estimated Time of Resolution Root cause: Still under investigation Additional Information: Most customers in the above-m...
by rasikak
Sun Mar 22, 2020 10:39 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 54
Views: 1291

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Mar 22, 2020 8:57 pm
Forum: Telephone issues
Topic: Landline out of service.
Replies: 2
Views: 36

Re: Landline out of service.

There is a landline outage in my street. Neither I nor my neighbor's landline phones are working - no dial tone. ADSL is working, but can only get 160 kbps. (0.16 mbps on Ookla.) I've tried to report the problem to Exetel, but when I ring 1300788141, I get no answer. I waited 20 minutes on hold, no...
by rasikak
Sun Mar 22, 2020 8:40 pm
Forum: Customer reviews
Topic: Internet outage
Replies: 11
Views: 78

Re: Internet outage

For the last 4 weeks our internet has been regularly cutting out. I am in t the Sutherland shire NSW. Calling Exetel they just say to disconnect NBN modem and then plug back in. This works for a short time then cuts again. Why is this regularly happening. Very tired of loosing intetnet . Thank you ...
by rasikak
Sun Mar 22, 2020 7:53 pm
Forum: Telephone issues
Topic: Landline out of service.
Replies: 2
Views: 36

Re: Landline out of service.

There is a landline outage in my street. Neither I nor my neighbor's landline phones are working - no dial tone. ADSL is working, but can only get 160 kbps. (0.16 mbps on Ookla.) I've tried to report the problem to Exetel, but when I ring 1300788141, I get no answer. I waited 20 minutes on hold, no...
by rasikak
Sun Mar 22, 2020 7:50 pm
Forum: Customer reviews
Topic: Tech Support not answering
Replies: 3
Views: 38

Re: Tech Support not answering

What's going on Exetel? I have been trying to get Tech Support for fives days or more - phone call gets continuous music (no progress announcements, no offer to call back). Two emails are unanswered. Your Reference Number is - #16948667# Your Reference Number is - #16959073# And then you send me an...
by rasikak
Sat Mar 21, 2020 10:38 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 54
Views: 1291

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Mar 21, 2020 5:57 pm
Forum: NBN and other Fibre Services
Topic: Exetel not connecting
Replies: 1
Views: 49

Re: Exetel not connecting

Anyone having issues with their exetel NBN FTTN service not connecting. Woke up Thursday morning to no NBN connection. NBN service is there but just wont connect/login to the service. Contacted support and was told to factory reset the modem. Did this and went through their instructions to setup st...
by rasikak
Sat Mar 21, 2020 4:18 pm
Forum: ADSL connections
Topic: Broken ADSL2 on the Dural NSW Exchange?
Replies: 3
Views: 62

Re: Broken ADSL2 on the Dural NSW Exchange?

I feel your pain..... Same issue here on the Dural exchange - have been down from 1 Feb 2020 Error is Failed to Authenticate So far we've had: Optus Wholesale swap the port Tried multiple modems Tried a brand new ZTE modem from Exetel Changed the username and password on my Exetel profile The issue...
by rasikak
Sat Mar 21, 2020 4:15 pm
Forum: ADSL connections
Topic: Broken ADSL2 on the Dural NSW Exchange?
Replies: 3
Views: 62

Re: Broken ADSL2 on the Dural NSW Exchange?

Hi everyone, I'm 6 and a half weeks into no ADSL2 at home. Was working on Thursday January 30th and then 31st it just stopped for no reason. After endless troubleshooting (repeated again and again) with multiple modems/routers, an official complaint to Exetel and also the TIO I'm no closer to an ou...
by rasikak
Sat Mar 21, 2020 2:35 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC
Replies: 3
Views: 203

Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC

Event Notification Locations Affected: Cranbourne, Lyndhurst, Clyde and Clyde North - VIC Products Impacted: Fiber Supplier: Opticomm Event Start Time: 23/03/2020 07.00 AEDT Estimated Resolution: 23/03/2020 09.00 AEDT Root cause: Our Wholesale supplier will be performing urgent network maintenance d...
by rasikak
Sat Mar 14, 2020 4:03 pm
Forum: Modem issues
Topic: Examples of ZTE-H268A firewall filter settings
Replies: 6
Views: 315

Re: Examples of ZTE-H268A firewall filter settings

carl82 wrote:
Sat Mar 14, 2020 3:58 pm
email with details and screenshot sent, thankyou
Thank you for your email. We will review the settings and update you via the same email thread on the next steps.