Search found 12 matches

by rasikak
Thu Mar 14, 2019 4:08 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fiber Network Outage - Chippendale, NSW
Replies: 1
Views: 83

Unplanned Fiber Network Outage - Chippendale, NSW

Event Notification Locations Affected : Chippendale, NSW Event Start Time: 14/03/2019, 14:00 AEDT Products Impacted : Fiber Additional Information : Most customers in the above mentioned area may experience connection issues root cause: still investigating Estimated Resolution : Our wholesale suppli...
by rasikak
Sat Mar 09, 2019 4:05 pm
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW
Replies: 4
Views: 226

Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW

Event Notification Location Affected: Wingham and Tinonee in NSW Start time of event: 05/03/2019 07.00 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration:12/03/2019 20.00 AEST Root cause: P...
by rasikak
Sun Feb 10, 2019 7:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC
Replies: 2
Views: 94

Re: Unplanned Fibre Network Outage - Jackass Flat and Eaglehawk, VIC

Update

The wholesale supplier has advised that the technicians have found the issue and they are currently working on rectifying the issue.

They have provided an Estimated restoration time as 22.00 AEST.
by rasikak
Fri Feb 08, 2019 9:41 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lower Portland, NSW
Replies: 21
Views: 743

Re: Unplanned ADSL Network Outage - Lower Portland, NSW

Update

The Wholesale Supplier advises the outage is still ongoing.

Supplier is unable to confirm an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Fri Feb 08, 2019 9:28 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Townsville, QLD
Replies: 10
Views: 305

Re: Unplanned Fibre Network Outage - Townsville, QLD

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by rasikak
Tue Jan 22, 2019 9:22 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Toowoomba and Surrounding Suburbs , QLD
Replies: 3
Views: 187

Re: Unplanned Fibre Network Outage - Toowoomba and Surrounding Suburbs , QLD

Update:

The supplier has identified the outage is due to a damaged cable. The work has started to laid a new cable on site.

We will update once the new information is available.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Tue Jan 22, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 926

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update:

Currently awaiting the confirmation from the supplier on the changes done for the other affected services.

The update will be available once it has been completed.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Tue Jan 22, 2019 9:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Mays Hill, NSW
Replies: 2
Views: 144

Unplanned Fibre Network Outage - Mays Hill, NSW

Event Notification Location Affected: Mays Hill , NSW Start time of event: 21/01/2019 Products Impacted: Fibre Additional Information: Customers in the above mentioned area may experience No connectivity Estimated Time of Restoration: The supplier is unable to provide us with an Estimated Time of Re...
by rasikak
Tue Jan 22, 2019 8:53 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1008

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Thu Nov 22, 2018 3:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Baldivis, WA
Replies: 1
Views: 165

Unplanned Fibre Network Outage - Baldivis, WA

Locations Impacted: Baldivis, WA Event Start: 22-11-2018, 03:30 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause: Hardware failure Estimated Resolution: The Wholesale Supplier is unable to to ...
by rasikak
Sun Nov 18, 2018 3:05 pm
Forum: HSPA connections
Topic: cancelling my service
Replies: 1
Views: 311

Re: cancelling my service

I would like to know how to cancel my wireless service please. Does some one know how to do this? My O.S is win 7 with I.E 11 Thank you for reaching us. You may cancel your HSPA service via the members facility. https://www.exetel.com.au/my_exetel Feel free to drop us an email with your service det...
by rasikak
Sun Nov 18, 2018 2:43 pm
Forum: NBN and other Fibre Services
Topic: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?
Replies: 10
Views: 593

Re: Moved to 50/20 Plan Modem Speed stuck @ 18/6 !?

Unfortunately still no progress after 3 days now and only syncing at 15/6 mbps today. :cry: This sort of problem must be of a low priority for NBN. I would think they could have reset the necessary program or profile by now ! Thank you for reaching us. Please note that we have further escalated the...