Search found 223 matches

by rasikak
Wed Oct 23, 2019 10:57 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 34

Re: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Oct 23, 2019 3:52 pm
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 34

Unplanned PSTN and ADSL Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple suburbs, VIC Products Impacted : PSTN and ADSL Supplier : Optus Event Start Time : 23/10/2019, 12:45 PM AEST Estimated Time of Resolution (ETR) : No ETR yet Root cause : Still under investigation Additional Information : Some customers in the above me...
by rasikak
Tue Oct 22, 2019 6:23 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD
Replies: 2
Views: 113

Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD

Event Notification Locations Affected : Cairns, Rockhampton, Bundaberg, Mackay, Townsville in QLD and Tamworth in NSW Products Impacted : Fibre Supplier : Optus NBN Event Start Time : 22/10/2019, 17:48 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additio...
by rasikak
Wed Oct 16, 2019 10:39 pm
Forum: VOIP
Topic: Can receive calls but can't call mobile numbers
Replies: 3
Views: 30

Re: Can receive calls but can't call mobile numbers

layzee wrote:
Wed Oct 16, 2019 9:39 pm
Thanks for your reply. I have PM'd you the service number.
Thank you for providing the details as requested. We have further escalated the issue to our level 2 VoIP team and we will update you once there is an update via the email reference #16207747.
by rasikak
Wed Oct 16, 2019 9:45 pm
Forum: Current maintenance & outage updates
Topic: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW
Replies: 2
Views: 131

Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW

Event Notification Locations Affected : Belmore, Burwood, Lakemba and surrounding suburbs, NSW Products Impacted : PSTN and ADSL Supplier : Optus Event Start Time : 16/10/2019, 21:30 AEST Estimated Time of Resolution : not yet available Root cause : Still under investigation Additional Information :...
by rasikak
Wed Oct 16, 2019 9:10 pm
Forum: VOIP
Topic: Can receive calls but can't call mobile numbers
Replies: 3
Views: 30

Re: Can receive calls but can't call mobile numbers

Thank you for reaching out. Please PM your customer ID or the service number so we can assist you further on your query.
by rasikak
Mon Oct 14, 2019 8:54 am
Forum: Current maintenance & outage updates
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 414

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused
by rasikak
Fri Oct 11, 2019 10:43 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 163

Re: Possible Fibre Network Outage - Multiple Suburbs, WA

Event Update:

There has been some changes done to fix the issue from our wholesale supplier end and Exetel end.

We can see most of the services are online now.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Fri Oct 04, 2019 9:52 pm
Forum: Archived threads
Topic: Emergency Fibre Maintenance Work - Roseberry, NSW
Replies: 1
Views: 109

Re: Emergency Fibre Maintenance Work - Roseberry, NSW

Update:

Our supplier advises the outage is restored.

Please power cycle the modem / router and check if any issues persist.

Exetel apologizes for any inconvenience caused.
by rasikak
Mon Sep 23, 2019 7:55 pm
Forum: HSPA connections
Topic: Windows 10 - Mobile broadband not working
Replies: 1
Views: 57

Re: Windows 10 - Mobile broadband not working

Hi Exetel, I have 2 laptops, both using SIM cards with exetel1 as the APN. They were working fine until recently. Windows says cellular is connected, but there is no internet access. Thanks, Jacky Thank you for reaching out. Please PM your customer ID or the service number to assist you further.
by rasikak
Mon Sep 23, 2019 7:54 pm
Forum: Networking issues
Topic: Cannot open ports on ZTE H268A
Replies: 5
Views: 115

Re: Cannot open ports on ZTE H268A

I just get no ports open even with the DVR Mac address in the Lan Host, and even with the IP saved with say 85 and 8000 ports to be made open it still wont open them. ZTE-No-Port-Forwarding2.jpg ZTE-No-Port-Forwarding3.jpg I even tried to put this router into the DZM zone with the IP that shows in ...
by rasikak
Mon Sep 23, 2019 5:43 pm
Forum: NBN and other Fibre Services
Topic: NBN & VOIP both down for couple days already
Replies: 1
Views: 63

Re: NBN & VOIP both down for couple days already

hi exetel my services has been down for couple days already, was waiting for it to go backup but hasn't changing since last Friday. Account number: 436855 please kindly address the issue. thank you Thank you for reaching out. We have sent you an email under the service reference number #16092629 to...
by rasikak
Sun Sep 22, 2019 10:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Millbridge, WA
Replies: 8
Views: 318

Re: Unplanned Fibre Network Outage - Millbridge, WA

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rasikak
Sun Sep 22, 2019 4:40 pm
Forum: Archived threads
Topic: Planned Maintenance Work - Fibre - Jordan Springs, NSW
Replies: 1
Views: 101

Planned Maintenance Work - Fibre - Jordan Springs, NSW

Event Notification location: Jordan Springs, NSW Start Date & Time : 23-09-2019 09:30:00 AEST Finish Date & Time : 23-09-2019 10:30:00 AEST Duration : 20 minutes Supplier : Opticomm Work Description : Our wholesale supplier has advised that they will be performing a planned maintenance during above ...
by rasikak
Fri Sep 20, 2019 10:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Millbridge, WA
Replies: 8
Views: 318

Re: Unplanned Fibre Network Outage - Millbridge, WA

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.