Search found 65 matches

by rasikak
Tue May 21, 2019 10:01 pm
Forum: Mobile services
Topic: Mobile data usage
Replies: 1
Views: 32

Re: Mobile data usage

Thank you for reaching out. There is no facility provided to export the data to CSV file on MyExetel. However you can copy and paste the document to a Excel file without any issues if you expand the show entries for 100.
by rasikak
Tue May 21, 2019 2:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Replies: 5
Views: 1069

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Update

Supplier Investigations suspect optic fiber cable damage in Urunga (NSW).

The fibre repair crew are being fast tracked to site.
by rasikak
Mon May 20, 2019 9:36 pm
Forum: NBN and other Fibre Services
Topic: Intermittent NBN Hallam Victoria
Replies: 7
Views: 112

Re: Intermittent NBN Hallam Victoria

Thank you for reaching out and providing us an explanation on what exact issue you are having right now. However, we need to have the requested test results to proceed further on the investigation as the results are vital to determine the current status of the connection. Please further assist us by...
by rasikak
Tue May 14, 2019 1:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Logan Reserve, Waterford and Yarrabilba, QLD
Replies: 1
Views: 314

Unplanned Fibre Network Outage - Logan Reserve, Waterford and Yarrabilba, QLD

Locations Affected : Logan Reserve, Waterford and Yarrabilba, QLD Products Impacted : Fibre Event Start Time : 14/05/2019 13.00PM AEST Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage. Root cause : Still under investigation Additional Information : Most c...
by rasikak
Tue May 14, 2019 1:20 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD
Replies: 4
Views: 395

Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Locations Affected : Goodna and Surrounding Suburbs, QLD Products Impacted : Fibre Event Start Time : 14/05/2019 13.10PM AEST Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage. Root cause : Still under investigation Additional Information : Most customers ...
by rasikak
Sat May 11, 2019 10:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Blacktown, NSW
Replies: 6
Views: 305

Re: Unplanned Fibre Network Outage - Blacktown, NSW

Update:

The outage is still under investigation by the Wholesale Supplier.

The Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat May 11, 2019 10:36 pm
Forum: Email issues
Topic: Exetel to Hotmail failure: Block list S3150
Replies: 3
Views: 95

Re: Exetel to Hotmail failure: Block list S3150

Got this message a few moments ago to a long standing hotmail address. Checked with owner - no problems their end. Ideas? ********************************************************************* This message was created automatically by mail delivery software. A message that you sent could not be deli...
by rasikak
Sat May 11, 2019 6:31 pm
Forum: NBN and other Fibre Services
Topic: New NBN FTTC connection - Question re BYO Router
Replies: 5
Views: 174

Re: New NBN FTTC connection - Question re BYO Router

Thank you for reaching out. Please forward me your customer ID or the service number as a PM to assist you accordingly.
by rasikak
Fri May 10, 2019 5:57 pm
Forum: ADSL connections
Topic: Wrong location
Replies: 3
Views: 100

Re: Wrong location

rasikak wrote:
Sat Apr 27, 2019 10:39 pm
Thank you for contacting. Please PM me your customer ID or the service Number to further check on this.

Thank you for reaching out. I have sent an email requesting further details on the reported issue via the reference number #15024454. Please advise us accordingly to assist you further.
by rasikak
Tue May 07, 2019 6:33 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 145

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Mon May 06, 2019 7:56 pm
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 579

Unplanned PSTN Outage - Maroubra, NSW

Event Notification Locations Affected : Maroubra, NSW Products Impacted : PSTN Event Start Time : 04/05/2019 Estimated Resolution : Not yet provided by the wholesale supplier Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers Additional Information...
by rasikak
Sun May 05, 2019 10:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairnlea, VIC
Replies: 3
Views: 116

Unplanned Fibre Network Outage - Cairnlea, VIC

Event Notification Locations Affected : Cairnlea, VIC Products Impacted : Fibre Event Start Time : 05/05/2019, 08:00 AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Additional Information : Most customers in the above mentioned area may experience no conne...
by rasikak
Sat May 04, 2019 10:37 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pines, QLD
Replies: 3
Views: 181

Re: Unplanned Fibre Network Outage - Pines, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Sat May 04, 2019 9:17 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Fiber - All the suburbs in WA
Replies: 1
Views: 90

Planned Network Maintenance - Fiber - All the suburbs in WA

Event Notification Locations Affected: All the suburbs in WA Products Impacted : Fibre Event Start Time: 04/05/2019 11:59PM AWST Estimated Resolution : 05/05/2019 06:00AM AWST Root cause : Planned Network Maintenance Additional Information: Most customers in the above mentioned area may experience n...
by rasikak
Wed May 01, 2019 11:09 pm
Forum: NBN and other Fibre Services
Topic: Compensation for outage
Replies: 8
Views: 392

Re: Compensation for outage

Onlinegeek wrote:
Wed May 01, 2019 9:46 pm
Hi
Can you please reply to my latest PM that was sent on April 30.

Jon
Thank you for reaching out. I have replied to your PM via the email reference which i provided earlier. Please provide a response via the email reference given with your feedback.