Search found 395 matches

by rasikak
Wed Jul 08, 2020 12:34 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 6
Views: 433

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update:

The outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Tue Jul 07, 2020 9:09 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 6
Views: 433

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update:

The outage is still ongoing.

Estimated time of resolution:
Due to the complexity of the work, our wholesale supplier is unable to provide us with an estimated time of resolution

Root cause: Hardware issue

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Tue Jul 07, 2020 12:51 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 6
Views: 433

Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Event Notification Locations Affected: Nowra And Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBNco Event Start Time: 07/07/2020 12.30AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Root cause: The root cause is unavailable at...
by rasikak
Sun Jul 05, 2020 8:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All States
Replies: 6
Views: 372

Re: Unplanned ADSL Network Outage - All States

Update;

Our wholesale supplier has located the issue within their network and applied the fix.

Currently, we can see most of the services are back online.

If it is not online, Kindly power cycle your modem/ router and check the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jul 01, 2020 8:41 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Waterford, NSW
Replies: 1
Views: 93

Re: Planned Fibre Network Outage - Waterford, NSW

Update:

Our supplier advises that Planned work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jul 01, 2020 8:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Tarneit, VIC
Replies: 1
Views: 75

Re: Unplanned Fibre Network Outage - Tarneit, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Mon Jun 29, 2020 6:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Surburb, VIC
Replies: 1
Views: 137

Re: Unplanned Fibre Network Outage - Multiple Surburb, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Fri Jun 26, 2020 6:13 pm
Forum: NBN and other Fibre Services
Topic: Slow Speeds in Officer, Arcadia
Replies: 2
Views: 71

Re: Slow Speeds in Officer, Arcadia

Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...
by rasikak
Fri Jun 26, 2020 3:26 pm
Forum: NBN and other Fibre Services
Topic: Slow Speeds in Officer, Arcadia
Replies: 2
Views: 71

Re: Slow Speeds in Officer, Arcadia

Hi I'm getting slow speeds in the last few weeks. Getting 5-6mb during the day, and dropping to 1-2 during peak hour. I'm on the 12MB plan. https://exetel.speedtestcustom.com/result/cb80ffb0-b75a-11ea-8daa-e1da68619d9b Has there been reported problems lately with the local red train network? Some o...
by rasikak
Thu Jun 25, 2020 1:53 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW
Replies: 2
Views: 292

Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

Event Notification Locations Affected: Pyrmont and surrounding suburbs, NSW Products Impacted: Fibre Supplier: Opticomm Event Start Time: 25/06/2020 13.30 AEST Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Most customers in the above-mentioned area may e...
by rasikak
Wed Jun 24, 2020 10:02 pm
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage - Varsity Lakes, QLD
Replies: 1
Views: 97

Re: Planned Fibre Network Maintenance Outage - Varsity Lakes, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jun 24, 2020 10:01 pm
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance Outage - 260 City Walk, Canberra, ACT
Replies: 1
Views: 66

Re: Emergency Fibre Network Maintenance Outage - 260 City Walk, Canberra, ACT

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jun 24, 2020 9:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 235

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jun 24, 2020 9:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 295

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

Our supplier advises that the outage has been successfully restored.

reason for outage: hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by rasikak
Wed Jun 24, 2020 9:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 295

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update Our wholesale supplier has advised that the services are affected by a network outage in Sunshine Exchange in VIC which belongs to them and there are multiple other suppliers are affected by this as well. They are currently working towards a fix with high priority. No estimated restoration ti...