Search found 440 matches

by rasikak
Mon Aug 31, 2020 4:29 pm
Forum: Modem issues
Topic: Cannot log in to modem
Replies: 6
Views: 219

Re: Cannot log in to modem

We also have received a new ZTE modem from Exetel and CANNOT log into the modem. Rang Exetel on 28/08/2020 and spoke to a person who was so bad at his job, that he couldn't even operate the Exetel database, Kept saying I'm NOT an authorized person on Richard Humble's account ....VERY frustrating to...
by rasikak
Thu Aug 27, 2020 9:30 pm
Forum: NBN and other Fibre Services
Topic: Redtrain - FTTH Officer speeds
Replies: 1
Views: 122

Re: Redtrain - FTTH Officer speeds

Hi guys, i'm getting terrible download speeds during peak hours. I have done a speed test, see attached file. I'm only getting 0.8Mbps during peak hours, 25Mbps during non peak (which is the correct speed tier for our plan) Can you please escalate with Redtrain? https://www.speedtest.net/result/998...
by rasikak
Fri Aug 21, 2020 6:56 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Cranbourne East, VIC
Replies: 1
Views: 195

Re: Unplanned Fibre Network Outage - Redtrain - Cranbourne East, VIC

Our wholesale supplier advises the outage has been restored.

Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Mon Aug 17, 2020 10:00 pm
Forum: VOIP
Topic: VOIP Check Account and Confirm password
Replies: 2
Views: 164

Re: VOIP Check Account and Confirm password

Hi, Recently our Exetel supplied Netcomm Modem (Still under warranty) has been having difficulties connecting to the NBN line, and we have swapped to our second hand ZTE backup modem. While the ZTE Modem/router connects easily and is function fine, the VOIP service has been unable to register. The ...
by rasikak
Wed Aug 12, 2020 8:11 pm
Forum: NBN and other Fibre Services
Topic: Redtrain FTTP speed issues
Replies: 2
Views: 146

Re: Redtrain FTTP speed issues

Hi, The last 12-months or so, we've had really solid internet speeds with only the occasional issue here and there. However we're now experiencing, for a couple of weeks now, extremely slow speeds that prevent any internet usage but more importantly, conference calls. I work from home (as do most n...
by rasikak
Tue Aug 11, 2020 3:29 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Multiple Suburbs, VIC
Replies: 1
Views: 164

Re: Unplanned Fibre Network Outage - Redtrain - Multiple Suburbs, VIC

Seems like the services are back online.

Kindly power restart your modem / router and check if any issue persists. We are further following up with the supplier on the reason for the outage.

Exetel apologizes for any inconvenience this may have caused
by rasikak
Tue Aug 11, 2020 3:25 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Multiple Suburbs, VIC
Replies: 1
Views: 164

Unplanned Fibre Network Outage - Redtrain - Multiple Suburbs, VIC

Event notification Locations Affected: Multiple Suburbs, VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 11/08/2020 15.15 AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investigation Additional Information:...
by rasikak
Mon Aug 10, 2020 9:06 am
Forum: Archived threads
Topic: Unplanned ADSL and PSTN Network Outage - BOWEN MOUNTAIN, NSW
Replies: 25
Views: 959

Re: Unplanned ADSL and PSTN Network Outage - BOWEN MOUNTAIN, NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 14/08/2020 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Mon Aug 10, 2020 8:55 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC
Replies: 20
Views: 1138

Re: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC

Update Our wholesale supplier has advised that a temporary fix has been made to restore the services. However, they have informed us that there is maintenance scheduled for 12/08/2020 to fully restore the services. We will further update when new updates become available in regard to this. Exetel ap...
by rasikak
Fri Aug 07, 2020 3:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 2
Views: 232

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update

The outage has been restored.

Please power restart your modem / router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Thu Aug 06, 2020 9:51 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 2
Views: 232

Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Event Notification Locations Affected: Nowra And Surrounding Suburbs, NSW Products Impacted: Fibre Supplier: NBNco Event Start Time: 06/08/2020 21.40AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Root cause: The root cause is unavailable at...
by rasikak
Wed Aug 05, 2020 3:48 pm
Forum: ADSL connections
Topic: Regular dropouts in Canberra
Replies: 24
Views: 740

Re: Regular dropouts in Canberra

Yesterday we had an electrician replace our old internal telephone wires but we are still experiencing dropouts. We use a 2.4GHz WiFi network and I thought that maybe there was some inband interference. So I set up a second WiFi network on the 5GHz band last night. What I noticed was there was peri...
by rasikak
Sat Aug 01, 2020 9:19 pm
Forum: ADSL connections
Topic: Regular dropouts in Canberra
Replies: 24
Views: 740

Re: Regular dropouts in Canberra

We've just had a series of dropouts this evening. Did you see those? Thank you for reaching out. Please note that we can see your service is online and stable for more than 23 hours and we don't detect any dropouts as you have mentioned. However, We have arranged one of our senior engineers to cont...
by rasikak
Sat Aug 01, 2020 9:10 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC
Replies: 20
Views: 1138

Re: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC

Update Please be advised that our wholesale supplier has advised that a temporary fix had been made to restore the services. However, they have informed that there will be maintenance next week to fully restore the services. We will further update when new updates available on this regards. Exetel a...
by rasikak
Fri Jul 31, 2020 9:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW
Replies: 9
Views: 2160

Re: Unplanned Fibre Network Outage (Performance Issues) - Multiple Suburbs, NSW

Update:

The wholesale supplier and our core-network engineers are currently working towards a fix and the outage is ongoing.

They are unable to provide us with an Estimated Time of Resolution at this stage due to the complexitiy.

Exetel apologizes for the inconvenience caused.