Search found 289 matches

by rasikak
Thu Jan 16, 2020 11:28 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jindalee, WA
Replies: 5
Views: 326

Re: Unplanned Fibre Network Outage - Jindalee, WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rasikak
Wed Jan 15, 2020 1:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD
Replies: 1
Views: 75

Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Event notification Locations Affected: Goodna and Surrounding Suburbs, QLD Products Impacted: Fibre Supplier: NBN Co Event Start Time: 15/01/2020 13.45 PM AEST Estimated Resolution: We are unable to provide an Estimated Time of Resolution at this stage. Root cause: Still under investigation Addition...
by rasikak
Sun Jan 12, 2020 10:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 903

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by rasikak
Fri Jan 10, 2020 8:59 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 3
Views: 293

Unplanned Fibre Network Outage - Cranbourne East, VIC

Location Affected: Cranbourne East, VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 10/01/2020 20:40 AEST Estimated Resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause: Still being investigated. Additional Information: Some Cu...
by rasikak
Mon Jan 06, 2020 1:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 121

Unplanned Fibre Network Outage - Pakenham, VIC

Location Affected: Pakenham, VIC Products Impacted : Fibre Supplier : Redtrain Event Start Time: 06/01/2020 13:15 AEST Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution. Root cause : Still being investigated. Additional Information: Some Custo...
by rasikak
Sun Jan 05, 2020 3:46 pm
Forum: NBN and other Fibre Services
Topic: Packet loss again on LBN Co Melbourne CBD
Replies: 3
Views: 67

Re: Packet loss again on LBN Co Melbourne CBD

The same issue that I and other users previously reported in https://forum.exetel.com.au/viewtopic.php?f=329&t=45250 is happening again. My customer number is 350492. Every 20-30 minutes there will be a period of high packet loss making the connection unusable during that time. Outside of these per...
by rasikak
Wed Jan 01, 2020 10:24 pm
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Mitchelton, QLD
Replies: 11
Views: 248

Re: Unplanned ADSL Network Outage - Mitchelton, QLD

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by rasikak
Wed Jan 01, 2020 10:22 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Network Outage -Multiple suburbs-NSW - In progress
Replies: 13
Views: 792

Re: Unplanned Network Outage -Multiple suburbs-NSW - In progress

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution is extended to 02/01/2020 07:00 PM AEDT

Exetel apologizes for any inconvenience this may have caused
by rasikak
Wed Jan 01, 2020 10:20 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 903

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by rasikak
Wed Jan 01, 2020 10:17 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 347

Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Update:

Our line test indicates most of the services are back online.

Our wholesale supplier confirmed local power failure which caused in the area caused the service disruption.

Kindly power cycle your devices and check the service.

Exetel apologizes for any inconvenience this may have caused
by rasikak
Wed Dec 25, 2019 9:55 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 903

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Due to the dangerous conditions caused by the bushfire, the wholesale supplier is unable to provide us an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Wed Dec 25, 2019 9:53 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Glenside and West Franklin, SA
Replies: 4
Views: 145

Re: Urgent Fibre Network Maintenance - Glenside and West Franklin, SA

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by rasikak
Wed Dec 25, 2019 9:51 am
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD
Replies: 5
Views: 273

Re: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD

Update:

The wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Tue Dec 24, 2019 10:40 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD
Replies: 5
Views: 273

Possible Fibre Network Outage - Regents Park, Sunnybank and surrounding Suburbs, QLD

Event Notification Locations Affected: Regents Park, Sunnybank and surrounding Suburbs, QLD Products Impacted: Fibre Supplier: OptusNBN Event Start Time: 24/12/2019, 09.45PM AEDT Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage Additional Informat...
by rasikak
Sat Dec 21, 2019 10:30 pm
Forum: Archived threads
Topic: Unplanned ADSL/Telephony Network Outage - Multiple Suburbs (Epping, Mascot Area), NSW
Replies: 6
Views: 415

Re: Unplanned ADSL/Telephony Network Outage - Multiple Suburbs (Epping, Mascot Area), NSW

Update:

The wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.