Search found 106 matches

by rasikak
Sun Jun 23, 2019 10:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Liverpool, NSW
Replies: 8
Views: 345

Re: Unplanned Fibre Network Outage - Liverpool, NSW

Update:

Outage is still ongoing.

We are unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Jun 23, 2019 10:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 11
Views: 1655

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Supplier has advised us that the outage is still ongoing

Due to the complexity of the work they are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Jun 23, 2019 10:38 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - ROUSE HILL, NSW
Replies: 12
Views: 702

Re: Unplanned Fibre Network Outage - ROUSE HILL, NSW

This Outage is still ongoing.

Estimated Resolution : 25/06/2019, 19:00 AEST

Exetel apologizes for any inconvenience caused to you by this outage.
by rasikak
Sun Jun 23, 2019 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - South Coogee and surrounding suburbs, WA
Replies: 6
Views: 292

Re: Possible Fibre Network Outage - South Coogee and surrounding suburbs, WA

Update

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sun Jun 23, 2019 10:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Melbourne CBD Area, VIC
Replies: 1
Views: 106

Re: Unplanned ADSL Network Outage - Melbourne CBD Area, VIC

Update

This Outage was successfully Restored by the wholesale supplier. Please power cycle the modem and test the service.

Exetel apologizes for any inconvenience caused by this issue.
by rasikak
Sat Jun 22, 2019 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 11
Views: 1655

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Supplier has advised us that the outage is still ongoing.

Due to the complexity of the work they are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Jun 22, 2019 10:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Liverpool, NSW
Replies: 8
Views: 345

Re: Unplanned Fibre Network Outage - Liverpool, NSW

Update:

Outage is still ongoing.

We are unable to provide us with an Estimated time of resolution at this stage

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Jun 22, 2019 10:25 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - ROUSE HILL, NSW
Replies: 12
Views: 702

Re: Unplanned Fibre Network Outage - ROUSE HILL, NSW

This Outage is still ongoing.

Estimated Resolution : 25/06/2019, 19:00 AEST

Exetel apologizes for any inconvenience caused to you by this outage.
by rasikak
Sat Jun 22, 2019 10:20 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Fitzroy, VIC
Replies: 3
Views: 166

Re: Unplanned ADSL Network Outage - Fitzroy, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by rasikak
Sat Jun 22, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - South Coogee and surrounding suburbs, WA
Replies: 6
Views: 292

Re: Possible Fibre Network Outage - South Coogee and surrounding suburbs, WA

Update

Outage is still ongoing.

Estimated time of resolution: We are unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by rasikak
Sat Jun 22, 2019 8:19 pm
Forum: Mobile services
Topic: Porting number into Exetel
Replies: 3
Views: 58

Re: Porting number into Exetel

I got my new Exetel SIM by mail on June 20 (Tursday), and I pressed 'Activate' button in MyExetel web site after replacing the existing SIM(Optus) with new one(Exetel). But my account is still in pending status with the message below. "Your mobile service is being activated. If you are transferring...
by rasikak
Fri Jun 21, 2019 9:54 pm
Forum: NBN and other Fibre Services
Topic: Down since 3pm QLD
Replies: 3
Views: 81

Re: Down since 3pm QLD

Today just before 3pm i spoke to the provisioning team about an email of service downtime, i was told it was for a NBN database update? Just after this call about 3pm, the service went down, and is still down. We received the PM and we have sent an email to your nominated email address. Kindly chec...
by rasikak
Fri Jun 21, 2019 9:26 pm
Forum: NBN and other Fibre Services
Topic: Down since 3pm QLD
Replies: 3
Views: 81

Re: Down since 3pm QLD

Today just before 3pm i spoke to the provisioning team about an email of service downtime, i was told it was for a NBN database update? Just after this call about 3pm, the service went down, and is still down. Thank you for reaching out. Please PM us your customer ID or the service number to furthe...
by rasikak
Wed Jun 19, 2019 10:43 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - ROUSE HILL, NSW
Replies: 12
Views: 702

Unplanned Fibre Network Outage - ROUSE HILL, NSW

Event Notification Locations Affected: Rouse Hill, NSW Products Impacted : Fibre Event Start Time: 19/06/2019 Estimated Resolution : Unavailable at this stage Root cause : still investigating Additional Information: our wholesale supplier has advised that most customers in the above mentioned area m...
by rasikak
Sun Jun 16, 2019 3:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2867

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update Please be advised that the outage is still ongoing. Additional Information : The services are online due to the temporary fix. However the wholesale supplier has advised that the work is yet complete. Due to the complexity of the work required, the supplier is unable to provide an Estimated T...