Search found 25 matches

by taniya
Tue Aug 20, 2019 7:46 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 46

Re: How to cancel my old ADSL service?

Hi,

As per the conversation we had we have placed a cancellation for your ADSL and the Phone service while retaining the VoIP service.

Thank you.
by taniya
Thu Aug 08, 2019 2:02 pm
Forum: Mobile services
Topic: Switch Mobile phone plan
Replies: 5
Views: 90

Re: Switch Mobile phone plan

Hi, Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August? My contract renewal date is 2019-09-01. Thanks Hi, There wont be any plan change fee applicable to change your mobile plan from a 12 months contract to...
by taniya
Wed Jul 17, 2019 2:12 pm
Forum: ADSL connections
Topic: ADSL Issue
Replies: 2
Views: 143

Re: ADSL Issue

Hey Support, I have ordered ADSL plan through exetel website last week and told that it was activated this Monday. But actually the speed is really slow that I can't even open any webpages sometimes. I tried to test the speed through exetel speed test webpage but there was not a single time that I ...
by taniya
Wed Jul 10, 2019 2:20 pm
Forum: Mobile services
Topic: International roaming charges
Replies: 10
Views: 2469

Re: International roaming charges

Hi, Please be advised that the standard Global Roaming charges apply for both voicemail retrieve options such as text and call. Using voicemail whilst overseas attracts charges when a message is being left and when you access the voicemail. We suggest limiting your use of voicemail as much as possib...
by taniya
Mon May 06, 2019 1:05 pm
Forum: Mobile services
Topic: SIM for Kids
Replies: 2
Views: 179

Re: SIM for Kids

Hi ,

Please be kin enough to PM your best contact number so that we can call you back and assist you with further information regarding the specific mobile plan.
by taniya
Mon Apr 29, 2019 5:32 pm
Forum: Web site
Topic: NBN Availability Neath
Replies: 2
Views: 181

Re: NBN Availability Neath

Hi Ian,

Please be kind enough to confirm whether there is a unit number attached to the property so that we can run the pre-qualification checks and raise it with NBN if needed.

Thank you.
by taniya
Wed Jan 30, 2019 9:36 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 550

Re: 12 month contract change plan

Hi,

Apologize for the inconvenience caused We will get in touch with you shortly to assist you further.

Thank you.
by taniya
Mon Dec 10, 2018 1:01 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 983

Re: Only house on the street without NBN

Please be kind enough to PM your complete service address to assist you with further information
by taniya
Wed Sep 12, 2018 10:49 am
Forum: ADSL connections
Topic: Query re: NBN activation
Replies: 2
Views: 456

Re: Query re: NBN activation

As per the service checks done, NBN has plans of servicing your address in the future but not at this stage.You may try contacting them directly to know the exact time frames.
by taniya
Mon Aug 27, 2018 12:01 pm
Forum: Anything else anyone wants to discuss
Topic: Why does exetel choose to punish existing customers?
Replies: 10
Views: 1276

Re: Why does exetel choose to punish existing customers?

Hi,

please be kind enough to PM your service details so that we can get in touch with you and assist you further.
by taniya
Wed Jun 20, 2018 1:38 pm
Forum: NBN and other Fibre Services
Topic: Exetel ADSL to Exetel NBN: cancelling previous services?
Replies: 2
Views: 585

Re: Exetel ADSL to Exetel NBN: cancelling previous services?

Hi Greg,
Apologize for the inconvenience caused!
We will get in touch with you shortly to assist you further with the cancellation.
by taniya
Thu Jun 14, 2018 6:20 pm
Forum: NBN and other Fibre Services
Topic: NBN Notification of Service Installation
Replies: 7
Views: 929

Re: NBN Notification of Service Installation

We will get in touch with you shortly to assist you further with a migration.
by taniya
Tue Jun 12, 2018 7:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Notification of Service Installation
Replies: 7
Views: 929

Re: NBN Notification of Service Installation

Hi,

Please contact us as soon as you get the confirmation on the Fibre availability so that we could assist you further with the ADSL to NBN migration process.
by taniya
Tue Jun 05, 2018 7:31 pm
Forum: NBN and other Fibre Services
Topic: NBN Terms and Conditions
Replies: 4
Views: 875

Re: NBN Terms and Conditions

Hi, Please be kind enough to PM your customer number or the service number so that we could check on your account details and assist you accordingly. Hi, Is this(listed below) the terms and conditions that cover applying for the NBN through Exetel? This is copy of online order confirmation email. Th...
by taniya
Thu May 24, 2018 5:19 pm
Forum: Web site
Topic: switch.exetel.com.au nbn50 price errors?
Replies: 2
Views: 886

Re: switch.exetel.com.au nbn50 price errors?

Went to switch from ADSL to NBN, and on the switch.exetel.com.au page the price for nbn50 100GB plan is $59.99. Shouldn't it be $49.99 the same as the www.exetel.com.au/broadband/nbn page? Hi, As you are migrating from ADSL to NBN we could give you the plan that is advertised on the website, please...