Search found 31 matches

by taniya
Wed Aug 05, 2020 3:11 pm
Forum: Customer reviews
Topic: Pricing of Telstra Velocity vs Other Fibre Services
Replies: 1
Views: 165

Re: Pricing of Telstra Velocity vs Other Fibre Services

Hi ,

Kindly PM your best contact number and service address to advise you further on this.
by taniya
Thu Jun 04, 2020 10:52 am
Forum: Telephone issues
Topic: $10/mth Unlimited call pack
Replies: 2
Views: 382

Re: $10/mth Unlimited call pack

i added this feature with my nbn50 with phone service, does unlimited calls to Croatia include both mobile & landline ? tnx Unlimited local & national calls Unlimited 1300/13 calls Unlimited calls to Australian mobiles (in Australia) Unlimited international calls to: UK, New Zealand, USA, Germany, ...
by taniya
Mon Apr 13, 2020 11:09 am
Forum: NBN and other Fibre Services
Topic: Change Plan - time frame
Replies: 3
Views: 494

Re: Change Plan - time frame

Hi Mick,

Please be kind enough to PM your best contact number or the service number to assist you further.

Thanks.
by taniya
Mon Apr 06, 2020 11:40 am
Forum: Invoicing & billing
Topic: Weird plan options
Replies: 3
Views: 557

Re: Weird plan options

Hi Matt,

Please be kind enough to reply back with your best contact number in order to get back to you and assist you with your inquiry.

Thank you.
by taniya
Thu Jan 23, 2020 4:37 pm
Forum: NBN and other Fibre Services
Topic: No NBN plan for my place
Replies: 1
Views: 302

Re: No NBN plan for my place

Hi,

Please be kind enough to PM your best contact number to get in touch with you.
by taniya
Mon Oct 21, 2019 1:32 pm
Forum: VOIP
Topic: Change VOIP Number
Replies: 2
Views: 480

Re: Change VOIP Number

Hi,

Kindly PM us the service number in question to assist you further with your inquiry.

Thank you.
by taniya
Tue Aug 20, 2019 7:46 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 656

Re: How to cancel my old ADSL service?

Hi,

As per the conversation we had we have placed a cancellation for your ADSL and the Phone service while retaining the VoIP service.

Thank you.
by taniya
Thu Aug 08, 2019 2:02 pm
Forum: Mobile services
Topic: Switch Mobile phone plan
Replies: 10
Views: 1239

Re: Switch Mobile phone plan

Hi, Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August? My contract renewal date is 2019-09-01. Thanks Hi, There wont be any plan change fee applicable to change your mobile plan from a 12 months contract to...
by taniya
Wed Jul 17, 2019 2:12 pm
Forum: ADSL connections
Topic: ADSL Issue
Replies: 2
Views: 788

Re: ADSL Issue

Hey Support, I have ordered ADSL plan through exetel website last week and told that it was activated this Monday. But actually the speed is really slow that I can't even open any webpages sometimes. I tried to test the speed through exetel speed test webpage but there was not a single time that I ...
by taniya
Wed Jul 10, 2019 2:20 pm
Forum: Mobile services
Topic: International roaming charges
Replies: 10
Views: 3784

Re: International roaming charges

Hi, Please be advised that the standard Global Roaming charges apply for both voicemail retrieve options such as text and call. Using voicemail whilst overseas attracts charges when a message is being left and when you access the voicemail. We suggest limiting your use of voicemail as much as possib...
by taniya
Mon May 06, 2019 1:05 pm
Forum: Mobile services
Topic: SIM for Kids
Replies: 2
Views: 585

Re: SIM for Kids

Hi ,

Please be kin enough to PM your best contact number so that we can call you back and assist you with further information regarding the specific mobile plan.
by taniya
Mon Apr 29, 2019 5:32 pm
Forum: Web site
Topic: NBN Availability Neath
Replies: 2
Views: 604

Re: NBN Availability Neath

Hi Ian,

Please be kind enough to confirm whether there is a unit number attached to the property so that we can run the pre-qualification checks and raise it with NBN if needed.

Thank you.
by taniya
Wed Jan 30, 2019 9:36 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 1420

Re: 12 month contract change plan

Hi,

Apologize for the inconvenience caused We will get in touch with you shortly to assist you further.

Thank you.
by taniya
Mon Dec 10, 2018 1:01 pm
Forum: NBN and other Fibre Services
Topic: Only house on the street without NBN
Replies: 11
Views: 1788

Re: Only house on the street without NBN

Please be kind enough to PM your complete service address to assist you with further information
by taniya
Wed Sep 12, 2018 10:49 am
Forum: ADSL connections
Topic: Query re: NBN activation
Replies: 2
Views: 938

Re: Query re: NBN activation

As per the service checks done, NBN has plans of servicing your address in the future but not at this stage.You may try contacting them directly to know the exact time frames.