Search found 38 matches

by taniya
Thu Feb 18, 2021 4:04 pm
Forum: Web site
Topic: New service plans are different when logged in
Replies: 2
Views: 40

Re: New service plans are different when logged in

Greetings, I am looking to connect a new service and it gives me different options when I am logged in on My Exetel. When I do a check address while *not* logged in to My Exetel it gives me two options (Your connection network is FTTB Wholesale) nomyexetel.png When I log in to My Exetel and then ch...
by taniya
Wed Feb 10, 2021 4:38 pm
Forum: Customer reviews
Topic: Pathetic
Replies: 1
Views: 82

Re: Pathetic

I have been an Exetel user for just on 15 years and am currently on the 50/20 NBN plan with 100 gb monthly allocation. This is an exceptional usage month for me as I have gone over my monthly usage. I received an email advising me that " if you have exceeded data quota it can reduce up to 256Kbps, ...
by taniya
Fri Feb 05, 2021 11:44 am
Forum: VOIP
Topic: 13/1300 - is it 25c or 30c?
Replies: 1
Views: 100

Re: 13/1300 - is it 25c or 30c?

Australia - Special - Australian 1300 00:05:40 $0.30 however when you look at https://www.exetel.com.au/broadband/nbn/terms I find that it says: Untimed 13/1300 Calls: 25c/call Why is it so? HI, Apologize for any inconvenience caused with regards to this. we will further investigate your concerns a...
by taniya
Thu Jan 28, 2021 1:52 pm
Forum: Invoicing & billing
Topic: Cancelling NBN plan
Replies: 7
Views: 1065

Re: Cancelling NBN plan

Can a service be transferred to another provider before the 30 day cancellation is complete. Can it be done any time or only after the30 days ? The transfer process and the cancellation will totally rely on the infrastructure that you are connected to.Kindly DM your service details to assist you wi...
by taniya
Wed Dec 09, 2020 1:54 pm
Forum: Other
Topic: When moving within the same suburb
Replies: 3
Views: 322

Re: When moving within the same suburb

Hi Taniya, Somehow my message to you got stuck at the outbox and was never sent. Let me just respond the brief here I am planning to move from "The Crescent Chatswood" (I own this place, and is selling this place) to "Ivy St, Chatswood" (I am buying this place and will own this place) Can you pleas...
by taniya
Tue Dec 08, 2020 2:03 pm
Forum: Other
Topic: When moving within the same suburb
Replies: 3
Views: 322

Re: When moving within the same suburb

If the new place also has NBN, would my modem just plug-in and it would work just fine? Or are there downtime expected? What is the path to move house and is it possible to not having any down-time? Hi If you could PM your service details we can arrange an agent to contact you and discuss relocatio...
by taniya
Wed Dec 02, 2020 4:57 pm
Forum: Customer reviews
Topic: Referal
Replies: 1
Views: 192

Re: Referal

Rattler wrote:
Wed Dec 02, 2020 3:18 pm
Hello!

Is there any benefit for me in referring a new customer to Exetel?

Thanks!!
Hi

Please be advised that we currently do not have any referral benefit programs.

Kind Regards

Nicole ( Residential sales)
by taniya
Wed Aug 05, 2020 3:11 pm
Forum: Customer reviews
Topic: Pricing of Telstra Velocity vs Other Fibre Services
Replies: 1
Views: 354

Re: Pricing of Telstra Velocity vs Other Fibre Services

Hi ,

Kindly PM your best contact number and service address to advise you further on this.
by taniya
Thu Jun 04, 2020 10:52 am
Forum: Telephone issues
Topic: $10/mth Unlimited call pack
Replies: 2
Views: 614

Re: $10/mth Unlimited call pack

i added this feature with my nbn50 with phone service, does unlimited calls to Croatia include both mobile & landline ? tnx Unlimited local & national calls Unlimited 1300/13 calls Unlimited calls to Australian mobiles (in Australia) Unlimited international calls to: UK, New Zealand, USA, Germany, ...
by taniya
Mon Apr 13, 2020 11:09 am
Forum: NBN and other Fibre Services
Topic: Change Plan - time frame
Replies: 3
Views: 714

Re: Change Plan - time frame

Hi Mick,

Please be kind enough to PM your best contact number or the service number to assist you further.

Thanks.
by taniya
Mon Apr 06, 2020 11:40 am
Forum: Invoicing & billing
Topic: Weird plan options
Replies: 3
Views: 835

Re: Weird plan options

Hi Matt,

Please be kind enough to reply back with your best contact number in order to get back to you and assist you with your inquiry.

Thank you.
by taniya
Thu Jan 23, 2020 4:37 pm
Forum: NBN and other Fibre Services
Topic: No NBN plan for my place
Replies: 1
Views: 459

Re: No NBN plan for my place

Hi,

Please be kind enough to PM your best contact number to get in touch with you.
by taniya
Mon Oct 21, 2019 1:32 pm
Forum: VOIP
Topic: Change VOIP Number
Replies: 2
Views: 695

Re: Change VOIP Number

Hi,

Kindly PM us the service number in question to assist you further with your inquiry.

Thank you.
by taniya
Tue Aug 20, 2019 7:46 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 950

Re: How to cancel my old ADSL service?

Hi,

As per the conversation we had we have placed a cancellation for your ADSL and the Phone service while retaining the VoIP service.

Thank you.
by taniya
Thu Aug 08, 2019 2:02 pm
Forum: Mobile services
Topic: Switch Mobile phone plan
Replies: 10
Views: 1911

Re: Switch Mobile phone plan

Hi, Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August? My contract renewal date is 2019-09-01. Thanks Hi, There wont be any plan change fee applicable to change your mobile plan from a 12 months contract to...