Exetel customer help forum

Hi If I were to cancel my NBN services with exetel what would happen to my email services?. Do you have the facilities for an email only account. I have had both my exemails for between 10-15yrs and it would be a pain to lose them. Many thanks for answering this question Dazza Hi Dazza You have the...

If i want to cancel service/plan from exetel, should I wait for 30 days in advance or the process could be shorter? HI We require 30 day's notice in order to cancel the service. Therefore, the cancellation needs to be submitted 30days prior to the day you wish to cancel the service. Kindly PM your ...

Exetel has made a commercial decision to cease reselling Telstra ADSL services in my area, and are unable to offer an alternative. Fair enough, that's business, and I accept commercial reality. Telstra has the only available infrastructure. My question is, when I move to a new provider, is there a ...

After many many years with exetel, I have to leave... I got this in email today... "With the effective completion of the nbn™ network and the significant reduction in the number of Telstra Wholesale ADSL services that Exetel supplies to our customers, we have made the commercial decision to close t...

Greetings, I am looking to connect a new service and it gives me different options when I am logged in on My Exetel. When I do a check address while *not* logged in to My Exetel it gives me two options (Your connection network is FTTB Wholesale) nomyexetel.png When I log in to My Exetel and then ch...

I have been an Exetel user for just on 15 years and am currently on the 50/20 NBN plan with 100 gb monthly allocation. This is an exceptional usage month for me as I have gone over my monthly usage. I received an email advising me that " if you have exceeded data quota it can reduce up to 256Kbps, ...

Australia - Special - Australian 1300 00:05:40 $0.30 however when you look at https://www.exetel.com.au/broadband/nbn/terms I find that it says: Untimed 13/1300 Calls: 25c/call Why is it so? HI, Apologize for any inconvenience caused with regards to this. we will further investigate your concerns a...

Can a service be transferred to another provider before the 30 day cancellation is complete. Can it be done any time or only after the30 days ? The transfer process and the cancellation will totally rely on the infrastructure that you are connected to.Kindly DM your service details to assist you wi...

Hi Taniya, Somehow my message to you got stuck at the outbox and was never sent. Let me just respond the brief here I am planning to move from "The Crescent Chatswood" (I own this place, and is selling this place) to "Ivy St, Chatswood" (I am buying this place and will own this place) Can you pleas...

If the new place also has NBN, would my modem just plug-in and it would work just fine? Or are there downtime expected? What is the path to move house and is it possible to not having any down-time? Hi If you could PM your service details we can arrange an agent to contact you and discuss relocatio...

Rattler wrote: ↑

Wed Dec 02, 2020 3:18 pm

Hello!

Is there any benefit for me in referring a new customer to Exetel?

Thanks!!

Hi

Please be advised that we currently do not have any referral benefit programs.

Kind Regards

Nicole ( Residential sales)

Hi ,

Kindly PM your best contact number and service address to advise you further on this.

i added this feature with my nbn50 with phone service, does unlimited calls to Croatia include both mobile & landline ? tnx Unlimited local & national calls Unlimited 1300/13 calls Unlimited calls to Australian mobiles (in Australia) Unlimited international calls to: UK, New Zealand, USA, Germany, ...

Hi Mick,

Please be kind enough to PM your best contact number or the service number to assist you further.

Thanks.

Hi Matt,

Please be kind enough to reply back with your best contact number in order to get back to you and assist you with your inquiry.

Thank you.