Exetel customer help forum

Update: Our wholesale supplier advises that the outage is still ongoing. Root cause : Local Power Failure. Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage. Exetel apologizes for a...

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Supplier has advised that outage was caused by a planned maintenance and it has been restored now.

If the issue persists, please power cycled the NTU and CPE, and test the service. Exetel do apologize for any inconvenience this might have caused.

Update

The planned maintenance has been completed successfully.

Exetel apologizes for any inconvenience might have caused.

Event Notification

Update

Root cause : Complete failure of a transmission card in an Exchange.

Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your router and NTU, and test the service.

Apologies for any inconvenience caused.

Update:

Certain number of impacted services are restored.

Supplier's engineers are still working to restore remaining services.

Exetel apologizes for the inconvenience caused.

Update:

Most of the affected services are online now.

However, supplier has advised that the restoration work is still ongoing.

Exetel apologizes for the inconvenience caused

Update:

Kindly be advised that the outage is still ongoing.

Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.

Supplier could not confirm an Estimated time of restoration as of now.

Exetel apologizes for the inconvenience caused.

Location Affected : Multiple suburbs, QLD Start time of event: 26/05/2019, 08:30 AEDT Products Impacted : Fibre/Copper Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this ...

Update

Fibre technicians have completed the hauling of new fibre cable and some part of the splicing has been completed too. Estimated time of restoration is 12pm, 18/01/2019.

Exetel apologizes for any inconvenience this may have caused.

Update

The supplier has advised that the new cards have arrived. And they will conduct the scheduled maintenance tonight during the 11pm - 6am.

There are some additional service interruptions expected during the maintenance window.

We apologize for the inconvenience caused.

Update

The outage has been restored by the supplier.

Kindly power cycle the modem and confirm the service.

Apologies for the inconvenience caused.

Update The supplier has advised that they still can notice the alarm thus they have to replace the card again. They have not provided an ETA on when this will be done. In addition to that, they have arranged a planned event to be completed tonight. However, most of the services have become online bu...

Update

The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.

If the issue persists, please power cycle the modem and confirm the service.

Apologies for the inconvenience caused.