Search found 62 matches

by tharmesk
Mon May 27, 2019 1:08 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 459

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your router and NTU, and test the service.

Apologies for any inconvenience caused.
by tharmesk
Sun May 26, 2019 3:45 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 459

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Certain number of impacted services are restored.

Supplier's engineers are still working to restore remaining services.

Exetel apologizes for the inconvenience caused.
by tharmesk
Sun May 26, 2019 1:16 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 459

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Most of the affected services are online now.

However, supplier has advised that the restoration work is still ongoing.

Exetel apologizes for the inconvenience caused
by tharmesk
Sun May 26, 2019 11:51 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 459

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Kindly be advised that the outage is still ongoing.

Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.

Supplier could not confirm an Estimated time of restoration as of now.

Exetel apologizes for the inconvenience caused.
by tharmesk
Sun May 26, 2019 10:50 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 459

Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Location Affected : Multiple suburbs, QLD Start time of event: 26/05/2019, 08:30 AEDT Products Impacted : Fibre/Copper Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this ...
by tharmesk
Fri Jan 18, 2019 5:51 am
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 701

Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Update

Fibre technicians have completed the hauling of new fibre cable and some part of the splicing has been completed too. Estimated time of restoration is 12pm, 18/01/2019.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Wed Aug 29, 2018 11:20 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 4341

Re: Unplanned Network Outage - Multiple Suburbs, QLD

Update

The supplier has advised that the new cards have arrived. And they will conduct the scheduled maintenance tonight during the 11pm - 6am.

There are some additional service interruptions expected during the maintenance window.

We apologize for the inconvenience caused.
by tharmesk
Wed Aug 29, 2018 8:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 280

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The outage has been restored by the supplier.

Kindly power cycle the modem and confirm the service.

Apologies for the inconvenience caused.
by tharmesk
Wed Aug 29, 2018 7:19 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 4341

Re: Unplanned Network Outage - Multiple Suburbs, QLD

Update The supplier has advised that they still can notice the alarm thus they have to replace the card again. They have not provided an ETA on when this will be done. In addition to that, they have arranged a planned event to be completed tonight. However, most of the services have become online bu...
by tharmesk
Sat Aug 25, 2018 11:06 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Pakenham, VIC.
Replies: 2
Views: 387

Re: Possible Fibre Network Outage - Pakenham, VIC.

Update

The wholesale supplier has made some changes in the back-end to restore the affected services. The affected services are online and stable now.

If the issue persists, please power cycle the modem and confirm the service.

Apologies for the inconvenience caused.
by tharmesk
Thu Aug 23, 2018 10:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - LARA, VIC
Replies: 2
Views: 279

Re: Unplanned ADSL Network Outage - LARA, VIC

Update

The outage is still ongoing.

Our supplier could not provide an estimated time of restoration as of now.

Apologies for inconvenience caused.
by tharmesk
Wed Aug 22, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 905

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The outage has been cleared by supplier.

Please power cycle your modem and confirm the service.

Apologies for the inconvenience caused by the outage.
by tharmesk
Mon Aug 20, 2018 11:24 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 905

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

Outage is still ongoing.

Estimated Time of Resolution - 22/08/2018 7:00PM AEST

Apologizes for any inconvenience caused.
by tharmesk
Sat Aug 18, 2018 10:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 905

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The outage is still ongoing.

The wholesale supplier could not provide an expected time of restoration as of now.

Apologies for the inconvenience caused.
by tharmesk
Sat Aug 18, 2018 10:28 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Multiple Suburbs - QLD
Replies: 1
Views: 278

Re: Possible ADSL Network Outage - Multiple Suburbs - QLD

Update.

The outage has been restored.

Please reboot the modem and confirm the service.

Apologies for the inconvenience caused.