Update
Splicing for all affected fibres has been completed and outage has also been resolved at about 3.41 am, 09/02/2021.
Please test and confirm the services.
Exetel apologizes for any inconvenience caused.
Search found 77 matches
- Tue Feb 09, 2021 8:14 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
- Replies: 6
- Views: 394
- Mon Feb 08, 2021 10:01 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
- Replies: 6
- Views: 394
Re: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
Update
The outage is still ongoing and there is no ETR as of now.
Exetel do apologize for the inconvenience caused.
The outage is still ongoing and there is no ETR as of now.
Exetel do apologize for the inconvenience caused.
- Mon Feb 08, 2021 8:03 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
- Replies: 6
- Views: 394
Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
Location Affected: Multiple Suburbs, NSW The start time of the event: 08/02/2021, 02:45 AEDT Products Impacted: Fibre Additional Information: Corporate NBN services in the above-mentioned area may experience connectivity issues Estimated Time of Restoration (ETR): We are unable to provide an ETR at ...
- Thu Oct 15, 2020 6:42 pm
- Forum: Archived threads
- Topic: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)
- Replies: 2
- Views: 446
Re: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)
Update:
Issues with the monitoring tool have been resolved. Bandwidth usage and data usage can be checked now.
We do apologize for any inconvenience this might have caused.
Issues with the monitoring tool have been resolved. Bandwidth usage and data usage can be checked now.
We do apologize for any inconvenience this might have caused.
- Thu Sep 03, 2020 3:29 am
- Forum: Archived threads
- Topic: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA
- Replies: 4
- Views: 1213
Re: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA
Update: Our wholesale supplier has reprovisioned the affected services to resolve the issue. If your service is still down, please power cycle the modem/NTD and confirm the service. The root cause for the outage is still to be found and further investigation is carried out by the supplier. Exetel a...
- Wed Jun 24, 2020 11:09 am
- Forum: Archived threads
- Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
- Replies: 2
- Views: 433
Re: Unplanned Corporate Fibre Network outage - Telstra - QLD
Update
One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.
Outage has been resolved now.
One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.
Outage has been resolved now.
- Wed Jun 24, 2020 9:43 am
- Forum: Archived threads
- Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
- Replies: 2
- Views: 433
Re: Unplanned Corporate Fibre Network outage - Telstra - QLD
Update
All affected services have resumed connectivity.
The root cause is still to be provided by the supplier.
All affected services have resumed connectivity.
The root cause is still to be provided by the supplier.
- Wed Jun 24, 2020 8:38 am
- Forum: Archived threads
- Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
- Replies: 2
- Views: 433
Unplanned Corporate Fibre Network outage - Telstra - QLD
Location Affected: Queensland Event Start Time: 24/06/2020 at 7.00 am AEST Products Impacted : Fibre Additional Information: Some services in the above mentioned area may experience a complete service disruption. Root cause : Still being investigated Estimated Resolution : Our wholesale supplier is ...
- Wed May 06, 2020 7:00 am
- Forum: Archived threads
- Topic: Planned Fibre Maintanace Outage - Kallangur and Petrie surrounding suburbs, QLD
- Replies: 1
- Views: 453
Re: Planned Fibre Maintanace Outage - Kallangur and Petrie surrounding suburbs, QLD
Update
The planned maintenance has been completed.
If your service is still down, please power cycle your modem/router and test the service.
Apologies for any inconvenience caused.
The planned maintenance has been completed.
If your service is still down, please power cycle your modem/router and test the service.
Apologies for any inconvenience caused.
- Wed Feb 05, 2020 6:38 am
- Forum: Archived threads
- Topic: Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC
- Replies: 1
- Views: 418
Re: Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC
Update
Supplier has confirmed that the outage has been resolved and services are restored.
Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.
Exetel do apologize for any inconvenience caused.
Supplier has confirmed that the outage has been resolved and services are restored.
Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.
Exetel do apologize for any inconvenience caused.
- Wed Jan 01, 2020 8:18 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
- Replies: 7
- Views: 1125
Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Update: Our wholesale supplier advises that the outage is still ongoing. Root cause : Local Power Failure. Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage. Exetel apologizes for a...
- Wed Jan 01, 2020 7:25 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
- Replies: 7
- Views: 1125
Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Update:
Our wholesale supplier advises that the outage is still ongoing.
Root cause : Local Power Failure.
Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
Our wholesale supplier advises that the outage is still ongoing.
Root cause : Local Power Failure.
Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
- Wed Dec 11, 2019 5:10 am
- Forum: Archived threads
- Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
- Replies: 1
- Views: 461
Re: Unplanned Corporate Data Network Outage - Telstra - NSW
Update
Supplier has advised that outage was caused by a planned maintenance and it has been restored now.
If the issue persists, please power cycled the NTU and CPE, and test the service. Exetel do apologize for any inconvenience this might have caused.
Supplier has advised that outage was caused by a planned maintenance and it has been restored now.
If the issue persists, please power cycled the NTU and CPE, and test the service. Exetel do apologize for any inconvenience this might have caused.
- Tue Dec 10, 2019 3:31 am
- Forum: Archived threads
- Topic: Emergency Planned Network Maintenance- New South Wales IPv6 Services
- Replies: 1
- Views: 471
Re: Emergency Planned Network Maintenance- New South Wales IPv6 Services
Update
The planned maintenance has been completed successfully.
Exetel apologizes for any inconvenience might have caused.
The planned maintenance has been completed successfully.
Exetel apologizes for any inconvenience might have caused.
- Fri Nov 08, 2019 4:43 pm
- Forum: Archived threads
- Topic: Unplanned Corporate Network Outage - Optus - NSW
- Replies: 3
- Views: 738
Re: Unplanned Corporate Network Outage - Optus - NSW
Event Notification
Update
Root cause : Complete failure of a transmission card in an Exchange.
Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.
Update
Root cause : Complete failure of a transmission card in an Exchange.
Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.