Exetel customer help forum

Update

One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.

Outage has been resolved now.

Update

All affected services have resumed connectivity.

The root cause is still to be provided by the supplier.

Location Affected: Queensland Event Start Time: 24/06/2020 at 7.00 am AEST Products Impacted : Fibre Additional Information: Some services in the above mentioned area may experience a complete service disruption. Root cause : Still being investigated Estimated Resolution : Our wholesale supplier is ...

Update

The planned maintenance has been completed.

If your service is still down, please power cycle your modem/router and test the service.

Apologies for any inconvenience caused.

Update

Supplier has confirmed that the outage has been resolved and services are restored.

Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.

Exetel do apologize for any inconvenience caused.

Update: Our wholesale supplier advises that the outage is still ongoing. Root cause : Local Power Failure. Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage. Exetel apologizes for a...

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Supplier has advised that outage was caused by a planned maintenance and it has been restored now.

If the issue persists, please power cycled the NTU and CPE, and test the service. Exetel do apologize for any inconvenience this might have caused.

Update

The planned maintenance has been completed successfully.

Exetel apologizes for any inconvenience might have caused.

Event Notification

Update

Root cause : Complete failure of a transmission card in an Exchange.

Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your router and NTU, and test the service.

Apologies for any inconvenience caused.

Update:

Certain number of impacted services are restored.

Supplier's engineers are still working to restore remaining services.

Exetel apologizes for the inconvenience caused.

Update:

Most of the affected services are online now.

However, supplier has advised that the restoration work is still ongoing.

Exetel apologizes for the inconvenience caused

Update:

Kindly be advised that the outage is still ongoing.

Troubleshooting confirmed Hardware failure on IP device, spares are being sourced for replacement.

Supplier could not confirm an Estimated time of restoration as of now.

Exetel apologizes for the inconvenience caused.

Location Affected : Multiple suburbs, QLD Start time of event: 26/05/2019, 08:30 AEDT Products Impacted : Fibre/Copper Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Restoration (ETR) : We are unable to provide an ETR at this ...