Search found 74 matches

by tharmesk
Thu Oct 15, 2020 6:42 pm
Forum: Archived threads
Topic: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)
Replies: 2
Views: 280

Re: Unplanned Exetel Outage - Monitoring Tool Down (Corporate Services)

Update:

Issues with the monitoring tool have been resolved. Bandwidth usage and data usage can be checked now.

We do apologize for any inconvenience this might have caused.
by tharmesk
Thu Sep 03, 2020 3:29 am
Forum: Archived threads
Topic: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA
Replies: 4
Views: 1007

Re: Unplanned Outage Fibre Network Outage - Multiple Suburbs of NSW, ACT, VIC, SA,QLD, WA

Update: Our wholesale supplier has reprovisioned the affected services to resolve the issue. If your service is still down, please power cycle the modem/NTD and confirm the service. The root cause for the outage is still to be found and further investigation is carried out by the supplier. Exetel a...
by tharmesk
Wed Jun 24, 2020 11:09 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
Replies: 2
Views: 290

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Update

One of the aggregators (a network switch) went hard down and affected services were restored after switched over to another one.

Outage has been resolved now.
by tharmesk
Wed Jun 24, 2020 9:43 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
Replies: 2
Views: 290

Re: Unplanned Corporate Fibre Network outage - Telstra - QLD

Update

All affected services have resumed connectivity.

The root cause is still to be provided by the supplier.
by tharmesk
Wed Jun 24, 2020 8:38 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network outage - Telstra - QLD
Replies: 2
Views: 290

Unplanned Corporate Fibre Network outage - Telstra - QLD

Location Affected: Queensland Event Start Time: 24/06/2020 at 7.00 am AEST Products Impacted : Fibre Additional Information: Some services in the above mentioned area may experience a complete service disruption. Root cause : Still being investigated Estimated Resolution : Our wholesale supplier is ...
by tharmesk
Wed May 06, 2020 7:00 am
Forum: Archived threads
Topic: Planned Fibre Maintanace Outage - Kallangur and Petrie surrounding suburbs, QLD
Replies: 1
Views: 361

Re: Planned Fibre Maintanace Outage - Kallangur and Petrie surrounding suburbs, QLD

Update

The planned maintenance has been completed.

If your service is still down, please power cycle your modem/router and test the service.

Apologies for any inconvenience caused.
by tharmesk
Wed Feb 05, 2020 6:38 am
Forum: Archived threads
Topic: Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC
Replies: 1
Views: 321

Re: Corporate Services Unplanned Telstra outage - Fibre - Multiple suburbs, VIC

Update

Supplier has confirmed that the outage has been resolved and services are restored.

Please test and confirm the service. If the issue persists, please power cycle the router/firewall and NTU.

Exetel do apologize for any inconvenience caused.
by tharmesk
Wed Jan 01, 2020 8:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 872

Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Update: Our wholesale supplier advises that the outage is still ongoing. Root cause : Local Power Failure. Estimated Time of Resolution (ETR) : Restoration is delayed due to the bush fire problem in the area. Wholesale supplier is still unable to provide an ETR at this stage. Exetel apologizes for a...
by tharmesk
Wed Jan 01, 2020 7:25 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 872

Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is still unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by tharmesk
Wed Dec 11, 2019 5:10 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 1
Views: 343

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update

Supplier has advised that outage was caused by a planned maintenance and it has been restored now.

If the issue persists, please power cycled the NTU and CPE, and test the service. Exetel do apologize for any inconvenience this might have caused.
by tharmesk
Tue Dec 10, 2019 3:31 am
Forum: Archived threads
Topic: Emergency Planned Network Maintenance- New South Wales IPv6 Services
Replies: 1
Views: 378

Re: Emergency Planned Network Maintenance- New South Wales IPv6 Services

Update

The planned maintenance has been completed successfully.

Exetel apologizes for any inconvenience might have caused.
by tharmesk
Fri Nov 08, 2019 4:43 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 586

Re: Unplanned Corporate Network Outage - Optus - NSW

Event Notification

Update

Root cause : Complete failure of a transmission card in an Exchange.

Estimated Resolution : Replacement transmission card is being arranged. Our supplier is unable to provide us with an estimated time of resolution.
by tharmesk
Mon May 27, 2019 1:08 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 1042

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your router and NTU, and test the service.

Apologies for any inconvenience caused.
by tharmesk
Sun May 26, 2019 3:45 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 1042

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Certain number of impacted services are restored.

Supplier's engineers are still working to restore remaining services.

Exetel apologizes for the inconvenience caused.
by tharmesk
Sun May 26, 2019 1:16 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 1042

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Most of the affected services are online now.

However, supplier has advised that the restoration work is still ongoing.

Exetel apologizes for the inconvenience caused