Search found 179 matches

by judep
Fri Apr 19, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Tannum Blue, QLD
Replies: 2
Views: 47

Re: Planned Network Maintenance - Fibre - Tannum Blue, QLD

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Apr 18, 2019 5:40 pm
Forum: VOIP
Topic: She's breaking up she's breaking up!
Replies: 3
Views: 66

Re: She's breaking up she's breaking up!

HI, We have checked this issue with our Level 2 VoIP engineers and they have suggested few things to be tested. 1. kindly make sure that your codecs in use on the VPBX is "allow=alaw & ulaw (G711)" 2. Kindly make sure and recheck the following configuration as well on your device source IP/Port rang...
by judep
Thu Apr 18, 2019 9:37 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Tannum Blue, QLD
Replies: 2
Views: 47

Re: Planned Network Maintenance - Fibre - Tannum Blue, QLD

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Wed Apr 17, 2019 9:18 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Pakenham, VIC
Replies: 1
Views: 98

Re: Planned Network Maintenance - Fibre - Pakenham, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Apr 17, 2019 9:17 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Quay 2 and Zeally Sands, VIC
Replies: 1
Views: 46

Re: Planned Network Maintenance - Fibre - Quay 2 and Zeally Sands, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Apr 17, 2019 9:12 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Tannum Blue, QLD
Replies: 2
Views: 47

Planned Network Maintenance - Fibre - Tannum Blue, QLD

Event Notification Locations Affected: Tannum Blue, QLD Products Impacted : Fibre Event Start Time: 18/04/2019 00:00 AM AEST Estimated Resolution : 18/04/2019 04:00 AM AEST Root cause : Planned network maintenance carried out by our backhaul provider/s Additional Information: Most customers in the a...
by judep
Sun Apr 14, 2019 4:08 pm
Forum: Other
Topic: Getting a real ip now since cg-nat
Replies: 7
Views: 62

Re: Getting a real ip now since cg-nat

Hi,

Both of the request on ticket ref: 14810636 and 14810654 have been escalated individually towards Exetel's management therefore once an update is received (Usually within 24h) we will provide you with an update via the same tickets as an email

Thank you for your patience.
by judep
Sun Apr 14, 2019 3:48 pm
Forum: NBN and other Fibre Services
Topic: Higher speed FTTP services
Replies: 6
Views: 156

Re: Higher speed FTTP services

Hi

We have passed your inquiry towards our corporate sales team therefore they will get in touch with you as soon as possible to advice you on the requested information.

Thank you.
by judep
Sun Apr 14, 2019 9:25 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Quay 2 and Zeally Sands, VIC
Replies: 1
Views: 46

Planned Network Maintenance - Fibre - Quay 2 and Zeally Sands, VIC

Event Notification Locations Affected: Quay 2 and Zeally Sands, VIC Products Impacted : Fibre Event Start Time: 16/04/2019 00:00 AM AEST Estimated Resolution : 16/04/2019 07:00 AM AEST Root cause : Planned network maintenance carried out by our backhaul provider/s Additional Information: Most custom...
by judep
Sun Apr 14, 2019 9:15 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC
Replies: 1
Views: 29

Planned Network Maintenance - Fibre - Hidden Valley Retirement, VIC

Event Notification Locations Affected: Hidden Valley Retirement, VIC Products Impacted : Fibre Event Start Time: 15/04/2019 01:00 AM AEST Estimated Resolution : 15/04/2019 05:00 AM AEST Root cause : Planned network maintenance carried out by our backhaul provider/s Additional Information: Most custo...
by judep
Sun Apr 14, 2019 9:08 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC
Replies: 1
Views: 39

Planned Network Maintenance - Fibre - Curlewis Park, Drysdale VIC

Event Notification Locations Affected: Curlewis Park, Drysdale VIC Products Impacted : Fibre Event Start Time: 15/04/2019 01:00 AM AEST Estimated Resolution : 15/04/2019 05:00 AM AEST Root cause : Planned network maintenance carried out by our backhaul provider/s Additional Information: Most custome...
by judep
Sat Apr 13, 2019 5:48 pm
Forum: NBN and other Fibre Services
Topic: Can't connect to most websites after NBN activated and email doesn't work
Replies: 19
Views: 459

Re: Can't connect to most websites after NBN activated and email doesn't work

mortshag wrote:
Sat Apr 13, 2019 9:37 am
Phone is now working after relevant set up guide provided.
We are glad that your service is now working
by judep
Sat Apr 13, 2019 2:00 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs
Replies: 3
Views: 166

Re: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

Update:

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by judep
Sat Apr 13, 2019 11:09 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Fibre - Towoomba, QLD
Replies: 2
Views: 99

Re: Planned Network Maintenance - Fibre - Towoomba, QLD

Update:

The planned maintenance estimated time of resolution has elapsed

we are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Sat Apr 13, 2019 11:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs
Replies: 3
Views: 166

Re: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

Update:

The fibre technicians are attending Mittagong Exchange to perform ongoing testing

Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused