Search found 266 matches

by judep
Wed Jun 12, 2019 10:36 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2388

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update:

Please be advised that the outage is ongoing.

Root cause : Still Investigating

Estimated Resolution : We are unable to provide an Estimated Time of Resolution (ETR) as of yet.

Exetel apologizes for any inconvenience this may have caused
by judep
Wed Jun 12, 2019 9:17 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC
Replies: 2
Views: 148

Re: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Exetel apologizes for the inconvenience caused.
by judep
Wed Jun 12, 2019 9:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Burpengary East, QLD
Replies: 3
Views: 137

Re: Unplanned Fibre Network Outage - Burpengary East, QLD

Update: Our supplier advises that the outage is ongoing. Additional Information: A temporary fix has been done and most of the services are reported to be online. However, the services may still have limited connectivity until the permanent fix is applied. Estimated Resolution : Supplier is unable t...
by judep
Tue Jun 11, 2019 11:26 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 13
Views: 2388

Unplanned ADSL Network Outage - Multiple Suburbs, WA

Event Notification Locations Affected: Multiple Suburbs, WA Products Impacted : ADSL Event Start Time: 11/06/2019 08:30 AM AEST Estimated Resolution : Unable to provide an Estimated Time of Resolution (ETR) as of yet. Root cause : Still Investigating Additional Information: Most customers in the abo...
by judep
Tue Jun 11, 2019 9:05 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Liverpool, NSW
Replies: 1
Views: 115

Planned Fibre Network Outage - Liverpool, NSW

Event Notification Locations Affected: Liverpool, NSW Products Impacted : Fibre Event Start Time: 14/06/2019 12:00 AM AEST Estimated Resolution : 14/06/2019 06:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider. Additional Information: Most customers in the above mentio...
by judep
Tue Jun 11, 2019 9:00 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Alphington (Yarra Bend - Exchange), VIC
Replies: 1
Views: 75

Planned Fibre Network Outage - Alphington (Yarra Bend - Exchange), VIC

Event Notification Locations Affected: Alphington (Yarra Bend - Exchange), VIC Products Impacted : Fibre Event Start Time: 14/06/2019 12:00 AM AEST Estimated Resolution : 14/06/2019 03:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider. Additional Information: Most cust...
by judep
Fri Jun 07, 2019 9:23 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Spires (Baldivis), WA
Replies: 1
Views: 104

Planned Fibre Network Outage - Spires (Baldivis), WA

Event Notification Locations Affected: Spires (Baldivis), WA Products Impacted : Fibre Event Start Time: 13/06/2019 01:00 AM AEST Estimated Resolution : 13/06/2019 06:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider. Additional Information: Most customers in the above...
by judep
Fri Jun 07, 2019 9:10 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - River Walk (Kensington), VIC
Replies: 1
Views: 92

Planned Fibre Network Outage - River Walk (Kensington), VIC

Event Notification Locations Affected: River Walk (Kensington), VIC Products Impacted : Fibre Event Start Time: 13/06/2019 12:00 AM AEST Estimated Resolution : 13/06/2019 06:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider. Additional Information: Most customers in th...
by judep
Fri Jun 07, 2019 9:00 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC
Replies: 2
Views: 148

Planned Fibre Network Outage - Arcadia (Officer), Kaduna Park (South Officer), VIC

Event Notification Locations Affected: Arcadia (Officer), Kaduna Park (South Officer), VIC Products Impacted : Fibre Event Start Time: 12/06/2019 02:00 AM AEST Estimated Resolution : 12/06/2019 04:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider. This will interrupt p...
by judep
Fri Jun 07, 2019 8:50 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 375

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Jun 06, 2019 9:32 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 375

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update:

The Wholesale supplier advises that the outage has been extended due to complexity of the fault.

New Estimated Time of Restoration (ETR) : 07/06/2019, 19:00 AEST

Exetel apologizes for the inconvenience caused.
by judep
Thu Jun 06, 2019 9:22 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wandi, WA
Replies: 2
Views: 210

Re: Unplanned Fibre Network Outage - Wandi, WA

Update: The Wholesale supplier advises that the outage is still ongoing. A technician is allocated and is on the way to attend the fault, further updates will be provided as they receive from our wholesale supplier Our wholesale supplier is unable to provide us with an Estimated time of resolution a...
by judep
Thu Jun 06, 2019 9:03 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - The Heights, WA
Replies: 2
Views: 95

Re: Planned Fibre Network Outage - The Heights, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Jun 06, 2019 9:01 am
Forum: Archived threads
Topic: Emergency Maintenance Work - Fibre - Pakenham, VIC
Replies: 1
Views: 208

Re: Emergency Maintenance Work - Fibre - Pakenham, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Jun 05, 2019 9:12 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Balmoral, NSW
Replies: 9
Views: 375

Re: Unplanned ADSL Network Outage - Balmoral, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Estimated Time of Restoration (ETR) : 06/06/2019, 19:00 AEST

Exetel apologizes for the inconvenience caused.