Search found 392 matches

by judep
Wed Oct 16, 2019 3:02 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Glenfield, NSW
Replies: 0
Views: 41

Unplanned Fibre Network Outage - Glenfield, NSW

Event Notification Locations Affected : Glenfield, NSW Products Impacted : Fibre Supplier : Opticomm Event Start Time : 16/10/2019, 14:45 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may...
by judep
Wed Oct 16, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 4
Views: 87

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 17/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Oct 15, 2019 10:09 am
Forum: Current maintenance & outage updates
Topic: Possible Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 112

Possible Unplanned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected : Pakenham, VIC Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 15/10/2019, 09:30 AM AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : Most of the customers are in the above mentioned area ma...
by judep
Tue Oct 15, 2019 9:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 4
Views: 87

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 15/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by judep
Thu Oct 10, 2019 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 2
Views: 112

Unplanned Fibre Network Outage - Varsity Lakes, QLD

Event Notification Locations Affected : Varsity Lakes, QLD Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 10/10/2019, 09:00 AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : There is currently an unplanned outage affecting Broad...
by judep
Tue Oct 08, 2019 10:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 131

Unplanned Fibre Network Outage - Butler, WA

Unplanned Fibre Network Outage - Butler, WA Locations Affected : Some customers in Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA Products Impacted : Fibre Supplier : Opticomm Event Start Time : 07/10/2019, 15:00 AEST Estimated Resolution : 08/10/2019, 19:00 AEST Root cause : Still investi...
by judep
Wed Oct 02, 2019 4:21 pm
Forum: NBN and other Fibre Services
Topic: Verify plan change
Replies: 1
Views: 44

Re: Verify plan change

Hi David,

Thank you for reaching out to Exetel, we have sent you an email to your nominated email address therefore kindly get back to us by replying to the same email thread. Your Ref#16136289

Thanks
by judep
Tue Oct 01, 2019 3:47 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 174

Re: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Oct 01, 2019 10:43 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC
Replies: 2
Views: 234

Re: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC

Update:

The Wholesale supplier advises that the outage is still under investigation by the technicians

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Tue Oct 01, 2019 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC
Replies: 2
Views: 234

Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC

Event notification Location Affected : Melton South (Waterford, Maplewood, Atherstone), VIC Event Start Time : 01/10/2019, 07:35 AEST Products Impacted : Fibre Supplier : Opticomm Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experi...
by judep
Mon Sep 30, 2019 10:25 am
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 182

Unplanned Fibre Network Outage - Multiple Suburbs, ACT

Update:

Our wholesale supplier has confirmed that this is an unplanned outage. Technicians are en route to investigate the fault

Exetel apologizes for the inconvenience caused.
by judep
Mon Sep 30, 2019 10:11 am
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 182

Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT

Event notification Location Affected : Multiple Suburbs, ACT Event Start Time : 30/09/2019, 09:45 AEST Products Impacted : Fibre Supplier : OPENetworks Root cause : Still under investigation Estimated Time of Resolution (ETR) : No ETR as of yet Additional Information : Most customers in the above me...
by judep
Mon Sep 30, 2019 9:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 1
Views: 109

Unplanned Fibre Network Outage - Varsity Lakes, QLD

Event notification Location Affected : Varsity Lakes, QLD Event Start Time : 30/09/2019, 07:00 AEST Products Impacted : Fibre Supplier : OPENetworks Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experience a complete disruption of t...
by judep
Mon Sep 30, 2019 8:58 am
Forum: Archived threads
Topic: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC
Replies: 3
Views: 116

Re: Unplanned ADSL, Fibre Network Outage - Multiple Suburbs (South Coogee, Carnes Hill,Pyrmont) VIC

Update:

Our supplier advises the outage is ongoing and estimated resolution is set to on or before 01/10/2019 19:00:00 AEST

Exetel apologizes for the inconvenience caused.
by judep
Mon Sep 30, 2019 8:50 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 174

Re: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.