Search found 233 matches

by judep
Sat May 25, 2019 4:39 pm
Forum: ADSL connections
Topic: Wrong location
Replies: 4
Views: 117

Re: Wrong location

I am now having trouble with the speed of the internet. Can not even run Speednet as it fails to open with a latency error , Plus it is taking up to 4 minutes just for my web browser to load. It is at a pathetic speed. Hi, One of our engineers will be contacting you shortly to assist you on this ma...
by judep
Sat May 25, 2019 1:53 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs
Replies: 1
Views: 57

Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

Event Notification Locations Affected : Nowra, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time : 25/05/2019, 12:55 PM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still under investigation by the wholesale supplier te...
by judep
Sat May 25, 2019 1:19 pm
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 0
Views: 32

Planned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Craigieburn, Mickleham, Mount Duneed, Armstrong Creek, VIC Products Impacted : Fibre Event Start Time: 26/05/2019 12:00 AM AEST Estimated Resolution : 26/05/2019 07:00 AM AEST Root cause : Planned Network Maintenance Additional Information: Most customers in th...
by judep
Sat May 25, 2019 12:26 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 203

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sat May 25, 2019 12:14 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Bunbury, Treendale, Galway Green, Dalyellup and Millbridge, WA
Replies: 2
Views: 178

Re: Unplanned Fibre Network Outage - Bunbury, Treendale, Galway Green, Dalyellup and Millbridge, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sat May 25, 2019 12:11 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 485

Re: Possible Fibre Network Outage - Multiple Suburbs, NSW

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Wed May 22, 2019 10:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Burpengary East, QLD
Replies: 1
Views: 40

Re: Unplanned Fibre Network Outage - Burpengary East, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed May 22, 2019 9:30 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tannum Sands, QLD
Replies: 2
Views: 91

Re: Planned Fibre Network Outage - Tannum Sands, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed May 22, 2019 9:28 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Drouin, VIC
Replies: 1
Views: 87

Re: Planned Fibre Network Outage - Drouin, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed May 22, 2019 9:22 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Burpengary East, QLD
Replies: 1
Views: 40

Unplanned Fibre Network Outage - Burpengary East, QLD

Event Notification Locations Affected: Burpengary East, QLD Products Impacted : Fibre Event Start Time: 22/05/2019 09:15 AM AEST Estimated Resolution : 22/05/2019 09:45 AM AEST Root cause : Urgent Maintenance Additional Information: Most customers in the above mentioned area may experience no connec...
by judep
Tue May 21, 2019 11:25 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Replies: 5
Views: 1074

Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Event Notification Locations Affected: Coffs Harbour, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 10:00 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most ...
by judep
Tue May 21, 2019 11:21 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs
Replies: 2
Views: 260

Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs

Event Notification Locations Affected: Grafton, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 10:00 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most custom...
by judep
Tue May 21, 2019 9:24 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Drouin, VIC
Replies: 1
Views: 87

Planned Fibre Network Outage - Drouin, VIC

Event Notification Locations Affected: Drouin, VIC Products Impacted : Fibre Event Start Time: 22/05/2019 12:00 AM AEST Estimated Resolution : 22/05/2019 05:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider in Jackson View, VIC. Additional Information: Most customers i...
by judep
Tue May 21, 2019 9:19 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tannum Sands, QLD
Replies: 2
Views: 91

Re: Planned Fibre Network Outage - Tannum Sands, QLD

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Tue May 21, 2019 9:06 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Asquith, NSW and Surrounding Suburbs
Replies: 1
Views: 183

Unplanned Fibre Network Outage - Asquith, NSW and Surrounding Suburbs

Event Notification Locations Affected: Asquith, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 01:30 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most custom...