Exetel customer help forum

Update:

We are still following up with the Wholesale Supplier for confirmation of work completion.

Please power cycle your modem/router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

OptiComm has advised that there is an unplanned outage in Victoria that is affecting multiple estates and RSPs (Retail Service Providers) and is being urgently investigated.

Estimated Time Of Resolution: No ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Multiple Suburbs, VIC Products Impacted: Opticomm Fiber Services. Event Start Time: 26/10/2020, 10:20 AEDT. Estimated Time of Resolution (ETR): No ETR. Root cause: Still under investigation. Additional Information: Most customers in the above-mentioned area ma...

Event Notification Locations Affected: Truganina (Albright), VIC Products Impacted: Opticomm Fibre Services. Event Start Time: 28/10/2020, 00:00 AEDT Estimated Time of Resolution (ETR): 28/10/2020, 06:00 AEDT Root cause: Our wholesale supplier wishes to advise that there will be planned maintenance...

Event Notification Locations Affected: Truganina (Albright), VIC Products Impacted: Opticomm Fibre Services. Event Start Time: 27/10/2020, 23:59 AEDT Estimated Time of Resolution (ETR): 28/10/2020, 05:00 AEDT Root cause: Our wholesale supplier wishes to advise that there will be planned maintenance...

Update:

As per the power provider in the area, please be advised that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: Tarneit, VIC Products Impacted: Opticomm Fibre Services Event Start Time: 20/10/2020, 23:59 AEDT Estimated Time of Resolution (ETR): 21/10/2020, 06:00 AEDT Root cause: Planned works carried out by the backhaul carrier in the area. This will impact both Interne...

Event Notification Locations Affected: 186 Campbell Parade, Bondi, NSW Products Impacted: LBNCO/OPENetworks Fibre Services Event Start Time: 16/10/2020, 13:30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised...

Event Notification Locations Affected: Springvale and Metro Village - VIC Products Impacted: Redtrain Fibre Event Start Time: 16/10/2020, 02:46 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is ...

Update:

Our supplier advises that the maintenance work has been successfully completed.

Apologies for any inconvenience caused

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused

Event Notification Locations Affected: Keysborough, Somerfield - VIC Products Impacted: Opticomm Fiber Event Start Time: 14/10/2020, 06:00 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is curre...