Search found 395 matches

by judep
Sat Oct 19, 2019 9:33 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Cairnlea, VIC
Replies: 0
Views: 10

Planned Fibre Network Maintenance - Cairnlea, VIC

Event Notification Locations Affected : 93 Furlong Road, CAIRNLEA VIC 3023 Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 23/10/2019, 12.00 a.m. AEST Estimated Time of Resolution : 23/10/2019, 07:00 a.m. AEST Root cause : Planned Maintenance. Additional Information : Please be a...
by judep
Sat Oct 19, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 10
Views: 202

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Sat Oct 19, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 4
Views: 48

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Wed Oct 16, 2019 3:02 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Glenfield, NSW
Replies: 1
Views: 145

Unplanned Fibre Network Outage - Glenfield, NSW

Event Notification Locations Affected : Glenfield, NSW Products Impacted : Fibre Supplier : Opticomm Event Start Time : 16/10/2019, 14:45 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may...
by judep
Wed Oct 16, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 10
Views: 202

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 17/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Oct 15, 2019 10:09 am
Forum: Current maintenance & outage updates
Topic: Possible Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 131

Possible Unplanned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected : Pakenham, VIC Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 15/10/2019, 09:30 AM AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : Most of the customers are in the above mentioned area ma...
by judep
Tue Oct 15, 2019 9:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 10
Views: 202

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

Outage is ongoing.

Estimated Time of Resolution : 15/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by judep
Thu Oct 10, 2019 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 2
Views: 117

Unplanned Fibre Network Outage - Varsity Lakes, QLD

Event Notification Locations Affected : Varsity Lakes, QLD Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 10/10/2019, 09:00 AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : There is currently an unplanned outage affecting Broad...
by judep
Tue Oct 08, 2019 10:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 133

Unplanned Fibre Network Outage - Butler, WA

Unplanned Fibre Network Outage - Butler, WA Locations Affected : Some customers in Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA Products Impacted : Fibre Supplier : Opticomm Event Start Time : 07/10/2019, 15:00 AEST Estimated Resolution : 08/10/2019, 19:00 AEST Root cause : Still investi...
by judep
Wed Oct 02, 2019 4:21 pm
Forum: NBN and other Fibre Services
Topic: Verify plan change
Replies: 1
Views: 45

Re: Verify plan change

Hi David,

Thank you for reaching out to Exetel, we have sent you an email to your nominated email address therefore kindly get back to us by replying to the same email thread. Your Ref#16136289

Thanks
by judep
Tue Oct 01, 2019 3:47 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC
Replies: 4
Views: 184

Re: Possible Fibre Network Outage - Quarter Circuit, Springvale, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Oct 01, 2019 10:43 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC
Replies: 2
Views: 235

Re: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC

Update:

The Wholesale supplier advises that the outage is still under investigation by the technicians

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Tue Oct 01, 2019 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC
Replies: 2
Views: 235

Unplanned Fibre Network Outage - Melton South (Waterford, Maplewood, Atherstone), VIC

Event notification Location Affected : Melton South (Waterford, Maplewood, Atherstone), VIC Event Start Time : 01/10/2019, 07:35 AEST Products Impacted : Fibre Supplier : Opticomm Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experi...
by judep
Mon Sep 30, 2019 10:25 am
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 183

Unplanned Fibre Network Outage - Multiple Suburbs, ACT

Update:

Our wholesale supplier has confirmed that this is an unplanned outage. Technicians are en route to investigate the fault

Exetel apologizes for the inconvenience caused.
by judep
Mon Sep 30, 2019 10:11 am
Forum: Archived threads
Topic: Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 183

Possible Unplanned Fibre Network Outage - Multiple Suburbs, ACT

Event notification Location Affected : Multiple Suburbs, ACT Event Start Time : 30/09/2019, 09:45 AEST Products Impacted : Fibre Supplier : OPENetworks Root cause : Still under investigation Estimated Time of Resolution (ETR) : No ETR as of yet Additional Information : Most customers in the above me...