Exetel customer help forum

Update Please note that some services went offline this morning, a fault has been re-raised towards our wholesale supplier for a possible outage. Further investigations are underway. ETR: We are unable to provide an Estimated Time of Resolution at this stage. Exetel apologizes for any inconvenience...

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : 23/01/2020 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Butler and Alkimos, WA Products Impacted: Fibre Supplier: Opticomm Event Start Time: 23/01/2020, 00:00 AEDT Estimated Resolution : 23/01/2020, 04:00 AEDT Root cause: Exetel wishes to advise that there will be planned maintenance carried out by our backhaul pro...

Update:

The outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Burwood, VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time: 20/01/2020, 23:59 AEDT Estimated Resolution : 21/01/2020, 07:00 AEDT Root cause: Exetel wishes to advise that there will be urgent maintenance carried out by our backhaul provider in Bur...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.