Search found 588 matches

by judep
Wed Jan 22, 2020 11:02 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 5
Views: 812

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update Please note that some services went offline this morning, a fault has been re-raised towards our wholesale supplier for a possible outage. Further investigations are underway. ETR: We are unable to provide an Estimated Time of Resolution at this stage. Exetel apologizes for any inconvenience...
by judep
Wed Jan 22, 2020 9:09 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Wilton, NSW
Replies: 1
Views: 31

Re: Unplanned ADSL Network Outage - Wilton, NSW

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : 23/01/2020 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Jan 21, 2020 9:09 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Butler and Alkimos, WA
Replies: 0
Views: 29

Planned Fibre Network Maintenance Outage - Butler and Alkimos, WA

Event Notification Locations Affected: Butler and Alkimos, WA Products Impacted: Fibre Supplier: Opticomm Event Start Time: 23/01/2020, 00:00 AEDT Estimated Resolution : 23/01/2020, 04:00 AEDT Root cause: Exetel wishes to advise that there will be planned maintenance carried out by our backhaul pro...
by judep
Tue Jan 21, 2020 9:02 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 5
Views: 812

Re: Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Update:

The outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by judep
Mon Jan 20, 2020 9:10 am
Forum: Current maintenance & outage updates
Topic: Urgent Fibre Network Maintenance - Burwood, VIC
Replies: 0
Views: 54

Urgent Fibre Network Maintenance - Burwood, VIC

Event Notification Locations Affected: Burwood, VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time: 20/01/2020, 23:59 AEDT Estimated Resolution : 21/01/2020, 07:00 AEDT Root cause: Exetel wishes to advise that there will be urgent maintenance carried out by our backhaul provider in Bur...
by judep
Mon Jan 20, 2020 9:03 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Jan 17, 2020 10:34 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW
Replies: 2
Views: 135

Re: Unplanned Fibre Network Outage - Wagga-Wagga , Albury and Surrounding Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Jan 17, 2020 10:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jindalee, WA
Replies: 5
Views: 309

Re: Unplanned Fibre Network Outage - Jindalee, WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Fri Jan 17, 2020 10:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.
by judep
Thu Jan 16, 2020 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update:

Our wholesale supplier stated that 3rd Party Carrier is restoring Dark Fibres. However, they are still unable to provide an estimated time of resolution.
by judep
Wed Jan 15, 2020 9:11 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by judep
Tue Jan 14, 2020 8:46 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by judep
Mon Jan 13, 2020 9:08 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 3
Views: 286

Re: Unplanned Fibre Network Outage - Cranbourne East, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Jan 13, 2020 9:04 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW
Replies: 43
Views: 878

Re: Unplanned ADSL Network Outage - Lithgow, Bathurst And Surrounding Suburbs, NSW

Update

Our wholesale supplier advises that due to the complexity in the fault restoration process in the 3rd Party Carrier Network, Tentative ETR provided at this stage is the end of January 2020.
by judep
Thu Jan 09, 2020 9:16 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Tallong, NSW
Replies: 3
Views: 78

Re: Unplanned ADSL Network Outage - Tallong, NSW

Update:

Most of the reported services are now online.

We are still following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.