Exetel customer help forum

Event Notification Locations Affected: All Suburbs, SA Products Impacted: Opticomm Fiber Services Event Start Time: 22/01/2021, 00:05 AEDT Estimated Time of Resolution (ETR): 22/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our core-networks team advised that t...

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: Armstrong Creek, Ashbury, Warralily Grange, Grandlakes, Sanctuary, VIC Products Impacted: LBNCo Fiber Services Event Start Time: 20/01/2021, 23:59 AEDT Estimated Time of Resolution (ETR): 21/01/2021, 06:30 AEDT Root cause: Planned cable relocation works. Addit...

Event Notification Locations Affected: 9 Terry Road, Rousehill, NSW Products Impacted: LBNCo Fiber Services Event Start Time: 20/01/2021, 12:30 AEDT Estimated Time of Resolution (ETR): 20/01/2021, 13:00 AEDT Root cause: Network maintenance to improve resiliency. Additional Information: Our wholesal...

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected: Jordan Springs, NSW Products Impacted: Opticomm Fiber Services Event Start Time: 15/01/2021, 08:05 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is curren...

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected: Paramatta, NSW Products Impacted: Opticomm Fiber Services Event Start Time: 14/01/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 14/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our wholesale supplier wishes to advis...

Update:

Our supplier advises that maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the maintenance has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: NSW Customers Products Impacted: Fibre/ADSL Services Event Start Time : 09/01/2021 00:00 AEDT Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Some customers in the NSW may experience difficulty in connecting to Battl...

Event Notification Locations Affected: Truganina VIC Products Impacted: Opticomm Fiber Services Event Start Time: 13/01/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 13/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our wholesale supplier wishes to advise...

Event Notification Locations Affected: Banksia Grove, WA Products Impacted: LBNCo Fiber Services Event Start Time: 11/01/2021, 11:00 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier wishes to advise that there is an...