Exetel customer help forum

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Root cause :Fibre Break

Estimated Resolution :The Wholesale Supplier Estimated Time of Resolution would be 11/01/2019 14:30 AEST

Exetel do apologize for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Locations Affected: Lakelands Shopping Centre, WA Event Start Time: Thursday 03/01/2019 4:50AM (WST) Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Due to power outage in the area Estimated Resolution : Thurs...

Update

Outage is still ongoing.

Estimated Resolution : 03/01/2019 COB (Subjected to change)

Exetel do apologize for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected: : Iluka, WA The following streets in Iluka, WA are affected due to the outage Anguilla Garden, Fernando Parkway, Santos Vista, Omara Blvd, Tulum Approach,Romano Cres, Pattaya Gardens, Calis Ave, Fontelina Parade. Event Start Time: 01/01/2019 at 8.36PM Products ...

Update :

Locations Affected: : Casino, NSW

Outage is still ongoing.

Estimated Resolution : 02/01/2019 COB

Exetel do apologize for any inconvenience this may have caused.

In the post “fastest way to fix the problem” it says To log a no service service issue please call 02 8030 1000 and select option 2. This option will ask you a series of questions to determine what type of service issue you are having.” Which doesn’t happen. Might have in 2009 but not for a while n...

I've recently come back to Exetel after quite a few years away with Optus :x and have been trying to find a usage meter that still works as this was a great feature... James, I saw in another thread you saying that you don't think that you can get it approved to support these things as user take-up...

Hi KrishanK, Can you please confirm when the additional Customer IP and free website area (PM to you) for our account has also been opened on port 84? I would like to move the camera to the SurfClub and complete testing from the ip 115..... Thanks Dave Hi Dave, I have passed this information to the...

Event Notification Locations Affected: Pakenham, VIC Event Start Time: 30/12/2018 6:30 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues or service degradation. Root cause : One of the two backhaul links to Lakeside Pak...

Event Notification Locations Affected: Officer, VIC Event Start Time: 30/12/2018 05:10 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Due to a fibre cable cut Estimated Resolution : No Estimated Time of ...