Search found 958 matches

by judep
Thu Jan 21, 2021 1:15 pm
Forum: Current maintenance & outage updates
Topic: Planned Emergency Fibre Network Maintenance - All Suburbs, SA
Replies: 1
Views: 16

Planned Emergency Fibre Network Maintenance - All Suburbs, SA

Event Notification Locations Affected: All Suburbs, SA Products Impacted: Opticomm Fiber Services Event Start Time: 22/01/2021, 00:05 AEDT Estimated Time of Resolution (ETR): 22/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our core-networks team advised that t...
by judep
Thu Jan 21, 2021 8:54 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Armstrong Creek, Mount Duneed, Lara - VIC
Replies: 1
Views: 42

Re: Planned Fibre Network Maintenance - Armstrong Creek, Mount Duneed, Lara - VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Jan 21, 2021 8:51 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Canning Vale, WA
Replies: 2
Views: 23

Re: Planned Fibre Network Maintenance - Canning Vale, WA

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Thu Jan 21, 2021 8:41 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Cranbourne East, VIC
Replies: 1
Views: 46

Re: Unplanned Fibre Network Outage - Cranbourne East, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Jan 20, 2021 10:32 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Armstrong Creek, Mount Duneed, Lara - VIC
Replies: 1
Views: 42

Planned Fibre Network Maintenance - Armstrong Creek, Mount Duneed, Lara - VIC

Event Notification Locations Affected: Armstrong Creek, Ashbury, Warralily Grange, Grandlakes, Sanctuary, VIC Products Impacted: LBNCo Fiber Services Event Start Time: 20/01/2021, 23:59 AEDT Estimated Time of Resolution (ETR): 21/01/2021, 06:30 AEDT Root cause: Planned cable relocation works. Addit...
by judep
Wed Jan 20, 2021 10:09 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Rousehill, NSW
Replies: 0
Views: 27

Planned Fibre Network Maintenance Outage - Rousehill, NSW

Event Notification Locations Affected: 9 Terry Road, Rousehill, NSW Products Impacted: LBNCo Fiber Services Event Start Time: 20/01/2021, 12:30 AEDT Estimated Time of Resolution (ETR): 20/01/2021, 13:00 AEDT Root cause: Network maintenance to improve resiliency. Additional Information: Our wholesal...
by judep
Fri Jan 15, 2021 10:14 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Canning Vale, WA
Replies: 2
Views: 167

Re: Planned Fibre Network Maintenance - Canning Vale, WA

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Fri Jan 15, 2021 9:54 am
Forum: Current maintenance & outage updates
Topic: Urgent Fibre Network Maintenance Outage - Jordan Springs, NSW
Replies: 1
Views: 73

Urgent Fibre Network Maintenance Outage - Jordan Springs, NSW

Event Notification Locations Affected: Jordan Springs, NSW Products Impacted: Opticomm Fiber Services Event Start Time: 15/01/2021, 08:05 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is curren...
by judep
Thu Jan 14, 2021 9:56 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Paramatta, NSW
Replies: 2
Views: 138

Re: Planned Fibre Network Maintenance Outage - Paramatta, NSW

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Wed Jan 13, 2021 11:02 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Paramatta, NSW
Replies: 2
Views: 138

Planned Fibre Network Maintenance Outage - Paramatta, NSW

Event Notification Locations Affected: Paramatta, NSW Products Impacted: Opticomm Fiber Services Event Start Time: 14/01/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 14/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our wholesale supplier wishes to advis...
by judep
Wed Jan 13, 2021 11:00 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Surfers Paradise, QLD
Replies: 1
Views: 260

Re: Planned Fibre Network Maintenance Outage - Surfers Paradise, QLD

Update:

Our supplier advises that maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Jan 13, 2021 10:59 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage - Truganina VIC
Replies: 1
Views: 117

Re: Planned Fibre Network Maintenance Outage - Truganina VIC

Update:

Our supplier advises that the maintenance has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Jan 12, 2021 9:30 am
Forum: Current maintenance & outage updates
Topic: Difficulty in connecting to Battle.net / Activision Servers - NSW
Replies: 3
Views: 363

Difficulty in connecting to Battle.net / Activision Servers - NSW

Event Notification Locations Affected: NSW Customers Products Impacted: Fibre/ADSL Services Event Start Time : 09/01/2021 00:00 AEDT Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Some customers in the NSW may experience difficulty in connecting to Battl...
by judep
Tue Jan 12, 2021 9:10 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage - Truganina VIC
Replies: 1
Views: 117

Planned Fibre Network Maintenance Outage - Truganina VIC

Event Notification Locations Affected: Truganina VIC Products Impacted: Opticomm Fiber Services Event Start Time: 13/01/2021, 00:00 AEDT Estimated Time of Resolution (ETR): 13/01/2021, 06:00 AEDT Root cause: Planned network maintenance Additional Information: Our wholesale supplier wishes to advise...
by judep
Mon Jan 11, 2021 12:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Banksia Grove, WA
Replies: 1
Views: 83

Unplanned Fibre Network Outage - Banksia Grove, WA

Event Notification Locations Affected: Banksia Grove, WA Products Impacted: LBNCo Fiber Services Event Start Time: 11/01/2021, 11:00 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier wishes to advise that there is an...