Search found 730 matches

by judep
Wed Jul 08, 2020 9:47 am
Forum: Current maintenance & outage updates
Topic: Informational: Thunderstorms and Lightning - Metropolitan Area, Perth WA
Replies: 3
Views: 89

Informational: Thunderstorms and Lightning - Metropolitan Area, Perth WA

Informational Locations Affected: Metropolitan Area, Perth WA Products Impacted: Fiber Supplier: Direct NBNCo and NBN via Optus Event Start Time: 07/07/2020 16:26 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Severe weather conditions Additional Information: Severe thunderstorms and l...
by judep
Wed Jul 08, 2020 9:13 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 9
Views: 229

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Springvale, Dandenong (Metro village) and Clyde North (Meridian), VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 08/07/2020 00.00 AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage. Roo...
by judep
Wed Jul 08, 2020 9:02 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage - Butler, WA
Replies: 1
Views: 63

Re: Planned Fibre Network Maintenance Outage - Butler, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Jul 08, 2020 8:54 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW
Replies: 6
Views: 445

Re: Unplanned Fibre Network Outage - Nowra And Surrounding Suburbs (Nowra CSA), NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Tue Jul 07, 2020 3:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All States
Replies: 6
Views: 377

Re: Unplanned ADSL Network Outage - All States

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Jul 07, 2020 9:20 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance Outage - Multiple Suburbs, NSW/ACT
Replies: 2
Views: 200

Planned Network Maintenance Outage - Multiple Suburbs, NSW/ACT

Event Notification Locations Affected: Wed, 08/7/2020: Loft - 680-684 Old Princess Hwy, Sutherland NSW, Carlyle/Osprey - 697-701 Pittwater Rd. Dee Why NSW, The Mills - 1-11Neill St, Merrylands NSW, Ramsgate Park- 105-206 Rocky Point Rd, Kogarah NSW Thu, 09/07/2020: The Grace - 2-4 Lodge St, Hornsby...
by judep
Mon Jul 06, 2020 9:32 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance Outage - Butler, WA
Replies: 1
Views: 63

Planned Fibre Network Maintenance Outage - Butler, WA

Event Notification Locations Affected: Brighton, WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 07/07/2020 09:00 AEST Estimated Time of Resolution (ETR): 07/07/2020 12:00 AEST Root cause: Planned Network Maintenance Additional Information: Our wholesale supplier wishes to advise t...
by judep
Mon Jul 06, 2020 9:13 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance Outage - Homebush West (81-86 Courallie Avenue), NSW
Replies: 0
Views: 85

Planned Fibre Network Maintenance Outage - Homebush West (81-86 Courallie Avenue), NSW

Event Notification Locations Affected: Homebush West (81-86 Courallie Avenue), NSW Products Impacted: Fiber Supplier: OPENetworks Event Start Time: 16/07/2020 23:59 AEST Estimated Time of Resolution (ETR): 16/07/2020 06:00 AEST Root cause: Planned Network Maintenance Additional Information: Most cu...
by judep
Fri Jul 03, 2020 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul
Replies: 10
Views: 413

Re: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Jul 03, 2020 8:48 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All States
Replies: 6
Views: 377

Re: Unplanned ADSL Network Outage - All States

Update:

The outage is still ongoing.

We are unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Thu Jul 02, 2020 8:59 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul
Replies: 10
Views: 413

Re: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Wed Jul 01, 2020 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul
Replies: 10
Views: 413

Re: Unplanned Fibre Network Outage - Redtrain - Dandenong, Springvale, Pakenham, and Warragul

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Tue Jun 30, 2020 9:25 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Waterford, NSW
Replies: 1
Views: 104

Planned Fibre Network Outage - Waterford, NSW

Event Notification Locations Affected: Chisholm, NSW Products Impacted: Fiber Supplier: Opticomm Event Start Time: 30/06/2020 23:59 AEST Estimated Time of Resolution (ETR): 01/07/2020 06:30 AEST Root cause: Planned network maintenance Additional Information: Exetel wishes to advise that there will ...
by judep
Tue Jun 30, 2020 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Tarneit, VIC
Replies: 1
Views: 78

Unplanned Fibre Network Outage - Tarneit, VIC

Event Notification Locations Affected: Tarneit, VIC Products Impacted: Fiber Supplier: Opticomm Event Start Time: 29/06/2020 11:37 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above-mentioned area may experience ...
by judep
Fri Jun 26, 2020 10:39 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW
Replies: 2
Views: 292

Re: Unplanned Fibre Network Outage - Pyrmont and surrounding suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.