Exetel customer help forum

Informational Locations Affected: Metropolitan Area, Perth WA Products Impacted: Fiber Supplier: Direct NBNCo and NBN via Optus Event Start Time: 07/07/2020 16:26 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Severe weather conditions Additional Information: Severe thunderstorms and l...

Event Notification Locations Affected: Springvale, Dandenong (Metro village) and Clyde North (Meridian), VIC Products Impacted: Fibre Supplier: Redtrain Event Start Time: 08/07/2020 00.00 AEST Estimated Time of Resolution: We are unable to provide an Estimated Time of Restoration at this stage. Roo...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: Wed, 08/7/2020: Loft - 680-684 Old Princess Hwy, Sutherland NSW, Carlyle/Osprey - 697-701 Pittwater Rd. Dee Why NSW, The Mills - 1-11Neill St, Merrylands NSW, Ramsgate Park- 105-206 Rocky Point Rd, Kogarah NSW Thu, 09/07/2020: The Grace - 2-4 Lodge St, Hornsby...

Event Notification Locations Affected: Brighton, WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 07/07/2020 09:00 AEST Estimated Time of Resolution (ETR): 07/07/2020 12:00 AEST Root cause: Planned Network Maintenance Additional Information: Our wholesale supplier wishes to advise t...

Event Notification Locations Affected: Homebush West (81-86 Courallie Avenue), NSW Products Impacted: Fiber Supplier: OPENetworks Event Start Time: 16/07/2020 23:59 AEST Estimated Time of Resolution (ETR): 16/07/2020 06:00 AEST Root cause: Planned Network Maintenance Additional Information: Most cu...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The outage is still ongoing.

We are unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected: Chisholm, NSW Products Impacted: Fiber Supplier: Opticomm Event Start Time: 30/06/2020 23:59 AEST Estimated Time of Resolution (ETR): 01/07/2020 06:30 AEST Root cause: Planned network maintenance Additional Information: Exetel wishes to advise that there will ...

Event Notification Locations Affected: Tarneit, VIC Products Impacted: Fiber Supplier: Opticomm Event Start Time: 29/06/2020 11:37 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Most customers in the above-mentioned area may experience ...

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.