Exetel customer help forum

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Hi Exetel, This is a question about your Additional Download Allowance. Currently it is $10 for 10GB, which was reasonable during the ADSL times. Now with the NBN and working from home, could this be increased to $10 for 100GB, which is a reasonable level considering $20 or so will give access to a...

Event Notification Locations Affected: Fyansford, VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time : 28/03/2020, 03:20 AEDT Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Most customers in the above mentioned area may experience no connec...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected: Butler, WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 25/03/2020 04.30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advises that there is currently an un...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

The estimated time for the completion of network maintenance has elapsed.

We are still following up with the Wholesale Supplier for confirmation. Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): The supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.