Search found 652 matches

by judep
Sun Mar 29, 2020 8:56 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Fyansford, VIC
Replies: 1
Views: 44

Re: Unplanned Fibre Network Outage - Fyansford, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sun Mar 29, 2020 8:54 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Sat Mar 28, 2020 3:16 pm
Forum: Improvement & suggestions
Topic: Additional Download Allowance
Replies: 2
Views: 16

Re: Additional Download Allowance

Hi Exetel, This is a question about your Additional Download Allowance. Currently it is $10 for 10GB, which was reasonable during the ADSL times. Now with the NBN and working from home, could this be increased to $10 for 100GB, which is a reasonable level considering $20 or so will give access to a...
by judep
Sat Mar 28, 2020 10:39 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Fyansford, VIC
Replies: 1
Views: 44

Unplanned Fibre Network Outage - Fyansford, VIC

Event Notification Locations Affected: Fyansford, VIC Products Impacted: Fibre Supplier: Opticomm Event Start Time : 28/03/2020, 03:20 AEDT Estimated Resolution: No ETR Root cause: Still under investigation. Additional Information: Most customers in the above mentioned area may experience no connec...
by judep
Sat Mar 28, 2020 10:11 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage -Bondi, NSW
Replies: 1
Views: 137

Re: Unplanned Fibre Network Outage -Bondi, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sat Mar 28, 2020 9:59 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage -Multiple Suburbs WA
Replies: 1
Views: 114

Re: Unplanned Fibre Network Outage -Multiple Suburbs WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sat Mar 28, 2020 9:35 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Thu Mar 26, 2020 10:07 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Wed Mar 25, 2020 11:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Butler, WA
Replies: 1
Views: 312

Unplanned Fibre Network Outage - Butler, WA

Event Notification Locations Affected: Butler, WA Products Impacted: Fiber Supplier: Opticomm Event Start Time: 25/03/2020 04.30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advises that there is currently an un...
by judep
Wed Mar 25, 2020 11:47 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC
Replies: 3
Views: 203

Re: Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Mar 25, 2020 10:33 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Mar 24, 2020 9:22 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC
Replies: 3
Views: 203

Re: Planned Fibre Network Outage - Cranbourne, Lyndhurst, Clyde and Clyde North - VIC

Update

The estimated time for the completion of network maintenance has elapsed.

We are still following up with the Wholesale Supplier for confirmation. Please power restart your modem/router and check if any issue persists.

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Mar 24, 2020 9:17 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution: 04/04/2020 19:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Fri Mar 20, 2020 8:31 am
Forum: Current maintenance & outage updates
Topic: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW
Replies: 55
Views: 1304

Re: Unplanned PSTN/ADSL Network Outage - Telstra - Galston,NSW

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): The supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused
by judep
Thu Mar 19, 2020 12:00 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Clyde, VIC
Replies: 3
Views: 115

Re: Planned Fibre Network Outage - Clyde, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.