Search found 39 matches

by judep
Fri Jan 11, 2019 8:51 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 17
Views: 540

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by judep
Fri Jan 11, 2019 8:46 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, QLD
Replies: 3
Views: 326

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Update:

Outage is still ongoing.

Root cause :Fibre Break

Estimated Resolution :The Wholesale Supplier Estimated Time of Resolution would be 11/01/2019 14:30 AEST

Exetel do apologize for any inconvenience this may have caused.
by judep
Thu Jan 10, 2019 9:05 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 578

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by judep
Thu Jan 03, 2019 9:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA
Replies: 2
Views: 109

Unplanned Fibre Network Outage - Lakelands Shopping Centre, WA

Locations Affected: Lakelands Shopping Centre, WA Event Start Time: Thursday 03/01/2019 4:50AM (WST) Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Due to power outage in the area Estimated Resolution : Thurs...
by judep
Thu Jan 03, 2019 9:16 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 578

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update

Outage is still ongoing.

Estimated Resolution : 03/01/2019 COB (Subjected to change)

Exetel do apologize for any inconvenience this may have caused.
by judep
Thu Jan 03, 2019 9:08 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - WANGI WANGI, NSW
Replies: 2
Views: 94

Re: Unplanned ADSL Network Outage - WANGI WANGI, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by judep
Thu Jan 03, 2019 8:57 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Iluka, WA
Replies: 2
Views: 112

Re: Unplanned Fibre Network Outage - Iluka, WA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by judep
Thu Jan 03, 2019 8:51 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 3
Views: 145

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Wed Jan 02, 2019 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Iluka, WA
Replies: 2
Views: 112

Unplanned Fibre Network Outage - Iluka, WA

Event Notification Locations Affected: : Iluka, WA The following streets in Iluka, WA are affected due to the outage Anguilla Garden, Fernando Parkway, Santos Vista, Omara Blvd, Tulum Approach,Romano Cres, Pattaya Gardens, Calis Ave, Fontelina Parade. Event Start Time: 01/01/2019 at 8.36PM Products ...
by judep
Wed Jan 02, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 578

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update :

Locations Affected: : Casino, NSW

Outage is still ongoing.

Estimated Resolution : 02/01/2019 COB

Exetel do apologize for any inconvenience this may have caused.
by judep
Sun Dec 30, 2018 3:54 pm
Forum: Improvement & suggestions
Topic: Help posts out of date
Replies: 1
Views: 81

Re: Help posts out of date

In the post “fastest way to fix the problem” it says To log a no service service issue please call 02 8030 1000 and select option 2. This option will ask you a series of questions to determine what type of service issue you are having.” Which doesn’t happen. Might have in 2009 but not for a while n...
by judep
Sun Dec 30, 2018 3:39 pm
Forum: Member facilities & usage meter
Topic: Is there a currently working usage meter?
Replies: 2
Views: 89

Re: Is there a currently working usage meter?

I've recently come back to Exetel after quite a few years away with Optus :x and have been trying to find a usage meter that still works as this was a great feature... James, I saw in another thread you saying that you don't think that you can get it approved to support these things as user take-up...
by judep
Sun Dec 30, 2018 3:10 pm
Forum: Web space, mirror & blog services
Topic: curl hangs
Replies: 6
Views: 178

Re: curl hangs

Hi KrishanK, Can you please confirm when the additional Customer IP and free website area (PM to you) for our account has also been opened on port 84? I would like to move the camera to the SurfClub and complete testing from the ip 115..... Thanks Dave Hi Dave, I have passed this information to the...
by judep
Sun Dec 30, 2018 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 137

Unplanned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected: Pakenham, VIC Event Start Time: 30/12/2018 6:30 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues or service degradation. Root cause : One of the two backhaul links to Lakeside Pak...
by judep
Sun Dec 30, 2018 8:49 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Arcadia (Officer), VIC
Replies: 1
Views: 166

Unplanned Fibre Network Outage - Arcadia (Officer), VIC

Event Notification Locations Affected: Officer, VIC Event Start Time: 30/12/2018 05:10 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Due to a fibre cable cut Estimated Resolution : No Estimated Time of ...