Exetel customer help forum

I am now having trouble with the speed of the internet. Can not even run Speednet as it fails to open with a latency error , Plus it is taking up to 4 minutes just for my web browser to load. It is at a pathetic speed. Hi, One of our engineers will be contacting you shortly to assist you on this ma...

Event Notification Locations Affected : Nowra, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time : 25/05/2019, 12:55 PM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still under investigation by the wholesale supplier te...

Event Notification Locations Affected: Craigieburn, Mickleham, Mount Duneed, Armstrong Creek, VIC Products Impacted : Fibre Event Start Time: 26/05/2019 12:00 AM AEST Estimated Resolution : 26/05/2019 07:00 AM AEST Root cause : Planned Network Maintenance Additional Information: Most customers in th...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected: Burpengary East, QLD Products Impacted : Fibre Event Start Time: 22/05/2019 09:15 AM AEST Estimated Resolution : 22/05/2019 09:45 AM AEST Root cause : Urgent Maintenance Additional Information: Most customers in the above mentioned area may experience no connec...

Event Notification Locations Affected: Coffs Harbour, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 10:00 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most ...

Event Notification Locations Affected: Grafton, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 10:00 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most custom...

Event Notification Locations Affected: Drouin, VIC Products Impacted : Fibre Event Start Time: 22/05/2019 12:00 AM AEST Estimated Resolution : 22/05/2019 05:00 AM AEST Root cause : Planned maintenance carried out by our backhaul provider in Jackson View, VIC. Additional Information: Most customers i...

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Event Notification Locations Affected: Asquith, NSW and Surrounding Suburbs Products Impacted : Fibre Event Start Time: 21/05/2019 01:30 AM AEST Estimated Resolution : No Estimated Time of Resolution has been provided at this stage Root cause : Still Investigating Additional Information: Most custom...