Search found 512 matches

by judep
Tue Dec 10, 2019 9:32 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Prahran, VIC
Replies: 2
Views: 62

Re: Unplanned ADSL Network Outage - Prahran, VIC

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 11/12/2019 07.00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.
by judep
Tue Dec 10, 2019 9:30 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Kaduna Park (South Officer) and Officer, VIC
Replies: 2
Views: 379

Re: Unplanned Fibre Network Outage - Kaduna Park (South Officer) and Officer, VIC

Update Our wholesale supplier advises the outage is ongoing. Root cause : Fibre break Additional information : Backhaul provider has detected further damage to the fiber. Restoration works are still on going. Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at thi...
by judep
Tue Dec 10, 2019 9:26 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 8
Views: 254

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Tue Dec 10, 2019 9:24 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 68
Views: 1211

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to m...
by judep
Mon Dec 09, 2019 11:36 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW
Replies: 6
Views: 565

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Dec 09, 2019 10:27 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Kaduna Park (South Officer) and Officer, VIC
Replies: 2
Views: 379

Unplanned Fibre Network Outage - Kaduna Park (South Officer) and Officer, VIC

Event Notification Locations Affected : Kaduna Park (South Officer) and Officer, VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 09/12/2019, 09:26 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Our wholesale s...
by judep
Mon Dec 09, 2019 10:02 am
Forum: Current maintenance & outage updates
Topic: Major Maintenance Outage - All of NSW/ACT
Replies: 0
Views: 261

Major Maintenance Outage - All of NSW/ACT

Event Notification Location : All of NSW/ACT Products Impacted : Fibre Supplier : Opticomm Event Start Time : 09/12/2019 23:00 AEDT Estimated Resolution : 10/12/2019 09:00 AEDT Root cause : Opticomm advises that it will be carrying out planned maintenance starting at 00:00 on 10/12/2019 that will a...
by judep
Mon Dec 09, 2019 9:04 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 8
Views: 254

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Mon Dec 09, 2019 8:53 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA
Replies: 4
Views: 54

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Dec 09, 2019 8:48 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 68
Views: 1211

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after t...
by judep
Sun Dec 08, 2019 11:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD
Replies: 2
Views: 42

Re: Unplanned Fibre Network Outage - Sabre Apartments, Woolloongabba - QLD

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Sun Dec 08, 2019 11:12 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW
Replies: 6
Views: 565

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by judep
Sun Dec 08, 2019 11:08 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW
Replies: 8
Views: 254

Re: Unplanned Fibre Network Outage - Albury and Surrounding Suburbs, NSW

Update: Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire. Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this m...
by judep
Sun Dec 08, 2019 11:06 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA
Replies: 4
Views: 54

Re: Unplanned Fibre Speed Degradation and Dropouts During Peak Time - Clarkson, WA

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
Top
by judep
Sun Dec 08, 2019 11:06 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS
Replies: 68
Views: 1211

Re: Unplanned Fibre Speed Degradation - Hobart & Launceston, TAS

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after th...