Exetel customer help forum

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution : 11/12/2019 07.00 PM AEDT

Exetel apologizes for any inconvenience this may have caused.

Update Our wholesale supplier advises the outage is ongoing. Root cause : Fibre break Additional information : Backhaul provider has detected further damage to the fiber. Restoration works are still on going. Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at thi...

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update: The Wholesale Supplier advises that the Performance Degradation during peak times are still ongoing. Estimated Time of Resolution (ETR) : Estimated Time of Resolution has elapsed. We are still awaiting an update from the wholesale provider. However, interim solutions are being explored to m...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected : Kaduna Park (South Officer) and Officer, VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 09/12/2019, 09:26 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Our wholesale s...

Event Notification Location : All of NSW/ACT Products Impacted : Fibre Supplier : Opticomm Event Start Time : 09/12/2019 23:00 AEDT Estimated Resolution : 10/12/2019 09:00 AEDT Root cause : Opticomm advises that it will be carrying out planned maintenance starting at 00:00 on 10/12/2019 that will a...

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after t...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

Our wholesale supplier advises that the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update: Our wholesale supplier has advised that Exchange extensively damaged by internal fire unrelated to bushfire. Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage. Exetel apologizes for any inconvenience this m...

Update:

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR) : Our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
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Update: The wholesale supplier advises that the Performance Degradation during peak times are still ongoing. The last step for the fix is scheduled to be completed by 09/12/2019. However, the wholesale supplier will be carrying out further testing to ensure that the issue is fully rectified after th...