Search found 862 matches

by judep
Wed Oct 28, 2020 8:55 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Truganina (Albright), VIC
Replies: 1
Views: 290

Re: Planned Fibre Network Maintenance - Truganina (Albright), VIC

Update:

We are still following up with the Wholesale Supplier for confirmation of work completion.

Please power cycle your modem/router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by judep
Wed Oct 28, 2020 8:51 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - West Lakes, SA
Replies: 1
Views: 119

Re: Planned Fibre Network Maintenance - West Lakes, SA

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Oct 27, 2020 11:34 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 698

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Oct 26, 2020 11:30 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 3498

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update:

OptiComm has advised that there is an unplanned outage in Victoria that is affecting multiple estates and RSPs (Retail Service Providers) and is being urgently investigated.

Estimated Time Of Resolution: No ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.
by judep
Mon Oct 26, 2020 10:36 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 3498

Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs, VIC Products Impacted: Opticomm Fiber Services. Event Start Time: 26/10/2020, 10:20 AEDT. Estimated Time of Resolution (ETR): No ETR. Root cause: Still under investigation. Additional Information: Most customers in the above-mentioned area ma...
by judep
Mon Oct 26, 2020 9:35 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - West Lakes, SA
Replies: 1
Views: 119

Planned Fibre Network Maintenance - West Lakes, SA

Event Notification Locations Affected: Truganina (Albright), VIC Products Impacted: Opticomm Fibre Services. Event Start Time: 28/10/2020, 00:00 AEDT Estimated Time of Resolution (ETR): 28/10/2020, 06:00 AEDT Root cause: Our wholesale supplier wishes to advise that there will be planned maintenance...
by judep
Fri Oct 23, 2020 10:03 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Truganina (Albright), VIC
Replies: 1
Views: 290

Planned Fibre Network Maintenance - Truganina (Albright), VIC

Event Notification Locations Affected: Truganina (Albright), VIC Products Impacted: Opticomm Fibre Services. Event Start Time: 27/10/2020, 23:59 AEDT Estimated Time of Resolution (ETR): 28/10/2020, 05:00 AEDT Root cause: Our wholesale supplier wishes to advise that there will be planned maintenance...
by judep
Wed Oct 21, 2020 9:21 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage -West Gosford - NSW
Replies: 1
Views: 74

Re: Planned Fibre Network Outage - West Gosford - NSW

Update:

As per the power provider in the area, please be advised that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Oct 21, 2020 9:17 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Tarneit, VIC
Replies: 1
Views: 262

Re: Planned Fibre Network Maintenance - Tarneit, VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Oct 19, 2020 9:03 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Tarneit, VIC
Replies: 1
Views: 262

Planned Fibre Network Maintenance - Tarneit, VIC

Event Notification Locations Affected: Tarneit, VIC Products Impacted: Opticomm Fibre Services Event Start Time: 20/10/2020, 23:59 AEDT Estimated Time of Resolution (ETR): 21/10/2020, 06:00 AEDT Root cause: Planned works carried out by the backhaul carrier in the area. This will impact both Interne...
by judep
Fri Oct 16, 2020 2:32 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW
Replies: 2
Views: 208

Unplanned Fibre Network Outage - 186 Campbell Parade, Bondi, NSW

Event Notification Locations Affected: 186 Campbell Parade, Bondi, NSW Products Impacted: LBNCO/OPENetworks Fibre Services Event Start Time: 16/10/2020, 13:30 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised...
by judep
Fri Oct 16, 2020 8:59 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Springvale and Metro Village - VIC
Replies: 1
Views: 290

Unplanned Fibre Network Outage - Springvale and Metro Village - VIC

Event Notification Locations Affected: Springvale and Metro Village - VIC Products Impacted: Redtrain Fibre Event Start Time: 16/10/2020, 02:46 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is ...
by judep
Fri Oct 16, 2020 8:49 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - All Suburbs, QLD
Replies: 1
Views: 114

Re: Planned Fibre Network Maintenance - All Suburbs, QLD

Update:

Our supplier advises that the maintenance work has been successfully completed.

Apologies for any inconvenience caused
by judep
Thu Oct 15, 2020 8:55 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC
Replies: 2
Views: 178

Re: Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused
by judep
Wed Oct 14, 2020 3:20 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC
Replies: 2
Views: 178

Unplanned Fibre Network Outage - Keysborough, Somerfield - VIC

Event Notification Locations Affected: Keysborough, Somerfield - VIC Products Impacted: Opticomm Fiber Event Start Time: 14/10/2020, 06:00 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: Our wholesale supplier advised that there is curre...