Exetel customer help forum

Event Notification Locations Affected : 93 Furlong Road, CAIRNLEA VIC 3023 Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 23/10/2019, 12.00 a.m. AEST Estimated Time of Resolution : 23/10/2019, 07:00 a.m. AEST Root cause : Planned Maintenance. Additional Information : Please be a...

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 22/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected : Glenfield, NSW Products Impacted : Fibre Supplier : Opticomm Event Start Time : 16/10/2019, 14:45 AEST Estimated Time of Resolution (ETR): No ETR yet Root cause : Still under investigation Additional Information : Most customers in the above mentioned area may...

Update:

Outage is ongoing.

Estimated Time of Resolution : 17/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected : Pakenham, VIC Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 15/10/2019, 09:30 AM AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : Most of the customers are in the above mentioned area ma...

Update:

Outage is ongoing.

Estimated Time of Resolution : 15/10/2019, 23:00 AEST

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected : Varsity Lakes, QLD Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 10/10/2019, 09:00 AEST Estimated Time of Resolution : No ETR Root cause : Still Investigating Additional Information : There is currently an unplanned outage affecting Broad...

Unplanned Fibre Network Outage - Butler, WA Locations Affected : Some customers in Butler, Ridgewood, Alkimos Jindalee and Quinns Rocks, WA Products Impacted : Fibre Supplier : Opticomm Event Start Time : 07/10/2019, 15:00 AEST Estimated Resolution : 08/10/2019, 19:00 AEST Root cause : Still investi...

Hi David,

Thank you for reaching out to Exetel, we have sent you an email to your nominated email address therefore kindly get back to us by replying to the same email thread. Your Ref#16136289

Thanks

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The Wholesale supplier advises that the outage is still under investigation by the technicians

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Event notification Location Affected : Melton South (Waterford, Maplewood, Atherstone), VIC Event Start Time : 01/10/2019, 07:35 AEST Products Impacted : Fibre Supplier : Opticomm Additional Information : Our wholesale supplier has confirmed that most customers in the above mentioned area may experi...

Update:

Our wholesale supplier has confirmed that this is an unplanned outage. Technicians are en route to investigate the fault

Exetel apologizes for the inconvenience caused.

Event notification Location Affected : Multiple Suburbs, ACT Event Start Time : 30/09/2019, 09:45 AEST Products Impacted : Fibre Supplier : OPENetworks Root cause : Still under investigation Estimated Time of Resolution (ETR) : No ETR as of yet Additional Information : Most customers in the above me...