Search found 355 matches

by judep
Fri Aug 16, 2019 11:04 am
Forum: Current maintenance & outage updates
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 450

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.
by judep
Fri Aug 16, 2019 9:49 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Bundoora, Victoria
Replies: 2
Views: 123

Re: Planned Fibre Network Outage - Bundoora, Victoria

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Aug 15, 2019 9:37 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Bundoora, Victoria
Replies: 2
Views: 123

Re: Planned Fibre Network Outage - Bundoora, Victoria

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Thu Aug 15, 2019 9:36 am
Forum: Current maintenance & outage updates
Topic: Unplanned fiber Network Outage - Chisholm, NSW
Replies: 1
Views: 175

Re: Unplanned fiber Network Outage - Chisholm, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Wed Aug 14, 2019 9:26 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 142

Planned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected : Affected residences are located on the following streets: Ashford Drive, Audley Street, Avon River Way, Bintara Street, Caversham Drive, Dusseldorp Avenue, Henry Road, Edmund Street, Emerald Court, Fitzroy Street, Gertrude Lane, Golden Green Street, Ivy Leaf R...
by judep
Wed Aug 14, 2019 8:57 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Outage - Bundoora, Victoria
Replies: 2
Views: 123

Planned Fibre Network Outage - Bundoora, Victoria

Event Notification Locations Affected : University Hill, Chancellor, and Princeton Rise , VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 14/08/2019 14:00 AEST Estimated Resolution : 14/08/2019 15:30 AEST Root cause : Planned Network Maintenance Additional Information : Most cus...
by judep
Tue Aug 13, 2019 4:15 pm
Forum: Invoicing & billing
Topic: Ticket # 15691617 - no response
Replies: 1
Views: 37

Re: Ticket # 15691617 - no response

Hi, Apologies for the delay in getting back to you with regards to the cancellation request. I have advised our Customer Care Team to get in touch with you as soon as possible to assist with the cancellation and to advice you on the requested information. Therefore they will contact you shortly via ...
by judep
Tue Aug 13, 2019 9:58 am
Forum: Current maintenance & outage updates
Topic: Planned Fixed Wireless Network Outage - Coffs Harbour, and Surrounding Suburbs, NSW
Replies: 1
Views: 151

Re: Planned Fixed Wireless Network Outage - Coffs Harbour, and Surrounding Suburbs, NSW

Update:

The Wholesale supplier advises that the maintenance work has extended.

New ETR - 20/08/2019 20:00 AEST

Exetel apologizes for the inconvenience caused.
by judep
Sat Aug 10, 2019 2:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Peakhurst and surrounding suburbs, NSW
Replies: 3
Views: 342

Re: Unplanned Fibre Network Performance Issue - Peakhurst and surrounding suburbs, NSW

Update:

Kindly be advised that the network performance issue is still being investigated

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Thu Aug 08, 2019 9:29 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL & Fibre Browsing Issues - Netcomm Modems - All States
Replies: 4
Views: 1421

Re: Unplanned ADSL & Fibre Browsing Issues - Netcomm Modems - All States

Update:

Please be advised that the browsing issue is still ongoing.

Our engineers and the the modem manufacturer is working towards a resolution as soon possible

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Sat Aug 03, 2019 5:34 pm
Forum: Invoicing & billing
Topic: Case [Exetel Billing #15693339] - no reponse
Replies: 1
Views: 56

Re: Case [Exetel Billing #15693339] - no reponse

I've had no response from the residential billing team on my case [Exetel Billing #15693339] raised on 22 July 2019. Could a mod please escalate the ticket internally so a resolution can be achieved asap. Hi, Apologies for the inconvenience caused by this issue, we have escalated this issue interna...
by judep
Sat Aug 03, 2019 5:27 pm
Forum: VOIP
Topic: Our phone is still not connected
Replies: 5
Views: 93

Re: Our phone is still not connected

Hi, The internet was connected back on the 18th July I think, It is fine, I set up webmail that is also good, but still the phone is not working. Is this wait normal? Cheers Steve s/n 0201480425 Hi, We have escalated this inquiry internally therefore our provisioning team will contact you to inform...
by judep
Wed Jul 31, 2019 9:27 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Ringwood (Eastland Shopping Center), VIC
Replies: 1
Views: 142

Planned Fibre Network Outage - Ringwood (Eastland Shopping Center), VIC

Locations Affected : Ringwood (Eastland Shopping Center), VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 01/08/2019, 11:59 AEST Estimated Resolution : 02/08/2019, 06:00 AEST Root cause : Planned works carried out by the backhaul carrier at Eastland Shopping Center, VIC. This wi...
by judep
Tue Jul 30, 2019 9:19 am
Forum: Archived threads
Topic: Emergency Fibre Network Maintenance - Carlingford, NSW
Replies: 1
Views: 201

Re: Emergency Fibre Network Maintenance - Carlingford, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Jul 30, 2019 9:09 am
Forum: Archived threads
Topic: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW
Replies: 3
Views: 519

Re: Planned Fixed Wireless Network Outage - Woolomin, and surrounding suburbs, NSW

Update:

The Wholesale supplier advises that the maintenance work has extended.

New ETR - 04/08/2019 20:00 AEST

Exetel apologizes for the inconvenience caused.