Exetel customer help forum

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Event Notification Locations Affected : Affected residences are located on the following streets: Ashford Drive, Audley Street, Avon River Way, Bintara Street, Caversham Drive, Dusseldorp Avenue, Henry Road, Edmund Street, Emerald Court, Fitzroy Street, Gertrude Lane, Golden Green Street, Ivy Leaf R...

Event Notification Locations Affected : University Hill, Chancellor, and Princeton Rise , VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 14/08/2019 14:00 AEST Estimated Resolution : 14/08/2019 15:30 AEST Root cause : Planned Network Maintenance Additional Information : Most cus...

Hi, Apologies for the delay in getting back to you with regards to the cancellation request. I have advised our Customer Care Team to get in touch with you as soon as possible to assist with the cancellation and to advice you on the requested information. Therefore they will contact you shortly via ...

Update:

The Wholesale supplier advises that the maintenance work has extended.

New ETR - 20/08/2019 20:00 AEST

Exetel apologizes for the inconvenience caused.

Update:

Kindly be advised that the network performance issue is still being investigated

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Update:

Please be advised that the browsing issue is still ongoing.

Our engineers and the the modem manufacturer is working towards a resolution as soon possible

However they are unable to provide an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

I've had no response from the residential billing team on my case [Exetel Billing #15693339] raised on 22 July 2019. Could a mod please escalate the ticket internally so a resolution can be achieved asap. Hi, Apologies for the inconvenience caused by this issue, we have escalated this issue interna...

Hi, The internet was connected back on the 18th July I think, It is fine, I set up webmail that is also good, but still the phone is not working. Is this wait normal? Cheers Steve s/n 0201480425 Hi, We have escalated this inquiry internally therefore our provisioning team will contact you to inform...

Locations Affected : Ringwood (Eastland Shopping Center), VIC Products Impacted : Fibre Supplier : Opticomm Event Start Time : 01/08/2019, 11:59 AEST Estimated Resolution : 02/08/2019, 06:00 AEST Root cause : Planned works carried out by the backhaul carrier at Eastland Shopping Center, VIC. This wi...

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update:

The Wholesale supplier advises that the maintenance work has extended.

New ETR - 04/08/2019 20:00 AEST

Exetel apologizes for the inconvenience caused.