Search found 368 matches

by judep
Fri Sep 13, 2019 10:09 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Pakenham, Victoria
Replies: 1
Views: 66

Planned Fibre Network Maintenance - Pakenham, Victoria

Event Notification Locations Affected : Pakenham, Victoria Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 13/09/2019 07.00 a.m AEST Estimated Resolution Time : 13/09/2019 05.00 p.m AEST Root cause : Planned Maintenance Additional Information :Please be advised there will be a pl...
by judep
Fri Sep 13, 2019 10:02 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - All Suburbs - VIC
Replies: 5
Views: 298

Re: Unplanned ADSL Network Outage - All Suburbs - VIC

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Thu Sep 12, 2019 10:32 pm
Forum: Networking issues
Topic: New NBN with no external access and port fowarding
Replies: 6
Views: 96

Re: New NBN with no external access and port fowarding

New NBN HFC connection in an working OK. I need external access to internal servers, the same as my old Exetel ADSL setup had for security cameras etc. I have configured the port forwarding in the ZTE router. Sample-Port-Forwarding.jpg No access to internal servers is available from internet using ...
by judep
Thu Sep 12, 2019 10:26 pm
Forum: NBN and other Fibre Services
Topic: Orbi Router
Replies: 7
Views: 117

Re: Orbi Router

Thanks for your advice. Can you please send me the basic parameter configuration? I can try my best to do the device set up. Hi, Apologies for requesting this again, could you please PM your service details once again so I can re send the PPPoE credentials to your nominated email address. Thanks.
by judep
Tue Sep 10, 2019 11:29 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, Victoria
Replies: 1
Views: 40

Re: Planned Fibre Network Outage - Pakenham, Victoria

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and or Fibre ONU device and test the service.

Apologies for any inconvenience caused.
by judep
Tue Sep 10, 2019 9:36 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - All Suburbs, ACT
Replies: 1
Views: 79

Planned Fibre Network Outage - All Suburbs, ACT

Locations Affected : All Suburbs, ACT Products Impacted : Fibre Supplier : OPENetworks Event Start Time : 10/09/2019, 10:00 a.m AEST Estimated Resolution : 10/09/2019, 11:00 a.m. AEST Root cause : Planned works carried out by OPENetworks backhaul provider. Additional Information : Most customers in ...
by judep
Tue Sep 10, 2019 9:28 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, Victoria
Replies: 1
Views: 40

Planned Fibre Network Outage - Pakenham, Victoria

Locations Affected : Pakenham, Victoria Products Impacted : Fibre Supplier : RedTrain Event Start Time : 10/09/2019, 09:30 a.m AEST Estimated Resolution : 10/09/2019, 12:30 p.m. AEST Root cause : Planned works carried out by RedTrain. Disruptions will occur during this time for both Data and Voice s...
by judep
Sat Sep 07, 2019 5:28 pm
Forum: NBN and other Fibre Services
Topic: NBN down, approaching 36 hours
Replies: 3
Views: 138

Re: NBN down, approaching 36 hours

BriaAlea wrote:
Fri Sep 06, 2019 12:48 pm
My NBN connection has been down for 36 hours. I’m located in Brunswick East. Any ideas when this issue will be sorted?
Hi,

Could you please PM your Customer ID, Service Number or a Reference Number so we can further assist you with this query.

Thanks
by judep
Sat Sep 07, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Highland Views, NSW
Replies: 1
Views: 85

Unplanned Fibre Network Outage - Highland Views, NSW

Event Notification Locations Affected : Highland Views, NSW Products Impacted : Fibre Supplier : Opticomm Event Start Time : 07/09/2019, 03:00 a.m. AEST Estimated Resolution Time : 07/09/2019, 01:00 p.m. AEST Root cause : Unplanned power outage caused a network equipment to fail Additional Informati...
by judep
Sat Sep 07, 2019 9:38 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Baldivis, WA
Replies: 3
Views: 199

Re: Fibre Network Outage - Baldivis, WA

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Sat Sep 07, 2019 9:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West, NSW
Replies: 3
Views: 264

Re: Unplanned Fibre Network Outage - Homebush West, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by judep
Mon Aug 26, 2019 9:33 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Fyansford, VIC
Replies: 3
Views: 200

Re: Unplanned Fibre Network Outage - Fyansford, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Aug 22, 2019 9:08 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 825

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Aug 16, 2019 11:04 am
Forum: Archived threads
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 574

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.
by judep
Fri Aug 16, 2019 9:49 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Bundoora, Victoria
Replies: 2
Views: 166

Re: Planned Fibre Network Outage - Bundoora, Victoria

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.