Search found 1081 matches

by judep
Fri Apr 09, 2021 10:31 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Officer & Beveridge, VIC
Replies: 1
Views: 54

Re: Planned Fibre Network Maintenance - Officer & Beveridge, VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Apr 09, 2021 8:46 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 0
Views: 23

Planned Fibre Network Maintenance - Mount Duneed, VIC

Event Notification Locations Affected: Mount Duneed, VIC Products Impacted: Opticomm Fibre Services Event Start Time: 16/04/2021, 00:00 AEST Estimated Time of Resolution (ETR): 16/04/2021, 07:00 AEST Root cause: Planned maintenance. Additional Information: Our wholesale supplier wishes to advise th...
by judep
Thu Apr 08, 2021 10:46 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 1
Views: 70

Re: Planned Fibre Network Maintenance - Mount Duneed, VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Apr 08, 2021 10:44 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Officer & Beveridge, VIC
Replies: 1
Views: 54

Planned Fibre Network Maintenance - Officer & Beveridge, VIC

Event Notification Locations Affected: Officer, Beveridge - VIC Products Impacted: Opticomm Fibre Services Event Start Time: 09/04/2021, 02:00 AEST Estimated Time of Resolution (ETR): 09/04/2021, 04:00 AEST Root cause: Urgent maintenance. Additional Information: Our wholesale supplier wishes to adv...
by judep
Wed Apr 07, 2021 8:47 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Degradation - Waratah, VIC
Replies: 3
Views: 98

Re: Unplanned Fibre Network Degradation - Waratah, VIC

Update

Our wholesale supplier advises that the network degradation is ongoing.

The supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.
by judep
Wed Apr 07, 2021 8:45 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Gawler, SA
Replies: 2
Views: 95

Re: Planned Fibre Network Maintenance - Gawler, SA

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused
by judep
Tue Apr 06, 2021 9:08 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW
Replies: 2
Views: 73

Re: Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW

Update:

The planned maintenance estimated time of resolution has elapsed

We are still waiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.
by judep
Mon Apr 05, 2021 11:57 am
Forum: NBN and other Fibre Services
Topic: Packettt loss to Activision/Modern warfare servers
Replies: 1
Views: 51

Re: Packettt loss to Activision/Modern warfare servers

For the last week, I have been receiving extreme packet loss which makes it impossible to play Modern wasrfare Hi, Thank you for contacting Exetel via the help forum. We will be contacting you shortly via the nominated email. Kindly get back to us with the requested information. Apologies for any i...
by judep
Mon Apr 05, 2021 9:08 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW
Replies: 2
Views: 73

Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW

Event Notification Locations Affected: East Village (Zetland), NSW Products Impacted: LBNCo Fibre Services Event Start Time: 06/04/2021, 08:00 AEST Estimated Time of Resolution (ETR): 06/04/2021, 08:30 AEST Root cause: Emergency Network Maintenance to improve network resiliency. Additional Informat...
by judep
Mon Apr 05, 2021 8:58 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Madora Bay, WA
Replies: 1
Views: 34

Planned Fibre Network Maintenance - Madora Bay, WA

Event Notification Locations Affected: Madora Bay, WA Products Impacted: LBNCo Fibre Services Event Start Time: 05/04/2021, 12:40 AEST Estimated Time of Resolution (ETR): 05/04/2021, 13:00 AEST Root cause: Emergency Network Maintenance to improve network resiliency. Additional Information: Our whol...
by judep
Mon Apr 05, 2021 8:45 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Notting Hill, VIC
Replies: 1
Views: 66

Unplanned Fibre Network Outage - Notting Hill, VIC

Event Notification Locations Affected: Notting Hill, VIC Products Impacted: Opticomm Fibre Services. Event Start Time: 05/04/2021, 00:08 AEDT Estimated Time of Resolution (ETR): No ETR Root cause: Still under Investigation. Additional Information: Our wholesale supplier advises there is currently a...
by judep
Fri Apr 02, 2021 9:00 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Gawler, SA
Replies: 2
Views: 95

Planned Fibre Network Maintenance - Gawler, SA

Event Notification Locations Affected: Gawler, SA Products Impacted: Opticomm Fibre Services Event Start Time: 07/04/2021, 06:30 AEST Estimated Time of Resolution (ETR): 07/04/2021, 06:45 AEST Root cause: Urgent maintenance. Additional Information: Our wholesale supplier advises that there will be ...
by judep
Thu Apr 01, 2021 3:20 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Mobile Outage - All States
Replies: 2
Views: 201

Re: Unplanned Mobile Outage - All States

Update:

Our Wholesale supplier advises that the outage has been successfully restored.

Kindly power cycle your mobile and re-test the service.

Apologies for any inconvenience caused.
by judep
Thu Apr 01, 2021 10:53 am
Forum: Archived threads
Topic: Urgent Fibre Network Maintenance - Armstrong Creek, VIC
Replies: 1
Views: 95

Re: Urgent Fibre Network Maintenance - Armstrong Creek, VIC

Update:

Our Wholesale supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Apr 01, 2021 10:38 am
Forum: Current maintenance & outage updates
Topic: Unplanned Mobile Outage - All States
Replies: 2
Views: 201

Re: Unplanned Mobile Outage - All States

Update:

Our Wholesale supplier and Exetel IT team are urgently looking into the matter.

We are unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.