Search found 1089 matches

by judep
Wed Apr 14, 2021 1:53 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Jordan Springs and Surrounding Suburbs, NSW
Replies: 1
Views: 106

Re: Unplanned Fibre Network Outage - Jordan Springs and Surrounding Suburbs, NSW

Update: Our wholesale supplier confirmed the unscheduled outage and it Is currently impacting customers throughout Jordan Springs, NSW. This is impacting internet and telephone services. Our wholesale supplier is unable to provide us with an Estimated Time of Resolution at this stage. Exetel apolog...
by judep
Wed Apr 14, 2021 1:47 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Jordan Springs and Surrounding Suburbs, NSW
Replies: 1
Views: 106

Unplanned Fibre Network Outage - Jordan Springs and Surrounding Suburbs, NSW

Event Notification Locations Affected: Jordan Springs and Surrounding Suburbs, NSW Products Impacted: Opticomm Fiber Services Event Start Time: 14/04/2021, 13:30 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation Additional Information: We have been receiving mult...
by judep
Wed Apr 14, 2021 9:07 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Maroochydore, QLD
Replies: 0
Views: 14

Planned Fibre Network Maintenance - Maroochydore, QLD

Event Notification Locations Affected: Maroochydore, QLD Products Impacted: LBNCo Fibre Services Event Start Time: 15/04/2021, 02:30 AEST Estimated Time of Resolution (ETR): 15/04/2021, 06:00 AEST Root cause: Planned maintenance. Additional Information: Our wholesale supplier wishes to advise that ...
by judep
Tue Apr 13, 2021 9:08 am
Forum: Current maintenance & outage updates
Topic: Planned Network Maintenance - Multiple Suburbs, VIC
Replies: 1
Views: 63

Re: Planned Network Maintenance - Multiple Suburbs, VIC

Update:

Our network team advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Tue Apr 13, 2021 9:00 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 1
Views: 55

Re: Planned Fibre Network Maintenance - Mount Duneed, VIC

Update:

Our backhaul provider has advised this maintenance work is cancelled for this date.

Exetel apologizes for the inconvenience caused.
by judep
Tue Apr 13, 2021 8:56 am
Forum: Current maintenance & outage updates
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 2
Views: 47

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Mon Apr 12, 2021 3:17 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Multiple Suburbs (Geraldton CSA), WA
Replies: 2
Views: 92

Re: Unplanned Fibre Network Outage - Multiple Suburbs (Geraldton CSA), WA

Update Our Wholesale Supplier Networks Team has advised that this outage is related to a node being isolated in the Geraldton area, Western Australia, due to routers being offline. Further investigation to restore the service is being carried out. Our wholesale supplier is unable to provide us with...
by judep
Mon Apr 12, 2021 9:00 am
Forum: Current maintenance & outage updates
Topic: Unplanned Fibre Network Outage - Highland Views, NSW
Replies: 4
Views: 125

Re: Unplanned Fibre Network Outage - Highland Views, NSW

Update: Our wholesale supplier confirmed restoration works have been completed early this morning. Services have restored however still under monitoring. We are still following up with the supplier for final confirmation of the completion. Please power cycle your modem/router and check if issues pe...
by judep
Fri Apr 09, 2021 10:31 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Officer & Beveridge, VIC
Replies: 1
Views: 62

Re: Planned Fibre Network Maintenance - Officer & Beveridge, VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Fri Apr 09, 2021 8:46 am
Forum: Current maintenance & outage updates
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 1
Views: 55

Planned Fibre Network Maintenance - Mount Duneed, VIC

Event Notification Locations Affected: Mount Duneed, VIC Products Impacted: Opticomm Fibre Services Event Start Time: 16/04/2021, 00:00 AEST Estimated Time of Resolution (ETR): 16/04/2021, 07:00 AEST Root cause: Planned maintenance. Additional Information: Our wholesale supplier wishes to advise th...
by judep
Thu Apr 08, 2021 10:46 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Mount Duneed, VIC
Replies: 1
Views: 79

Re: Planned Fibre Network Maintenance - Mount Duneed, VIC

Update:

Our supplier advises that the maintenance work has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by judep
Thu Apr 08, 2021 10:44 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Officer & Beveridge, VIC
Replies: 1
Views: 62

Planned Fibre Network Maintenance - Officer & Beveridge, VIC

Event Notification Locations Affected: Officer, Beveridge - VIC Products Impacted: Opticomm Fibre Services Event Start Time: 09/04/2021, 02:00 AEST Estimated Time of Resolution (ETR): 09/04/2021, 04:00 AEST Root cause: Urgent maintenance. Additional Information: Our wholesale supplier wishes to adv...
by judep
Wed Apr 07, 2021 8:47 am
Forum: Archived threads
Topic: Unplanned Fibre Network Degradation - Waratah, VIC
Replies: 3
Views: 107

Re: Unplanned Fibre Network Degradation - Waratah, VIC

Update

Our wholesale supplier advises that the network degradation is ongoing.

The supplier is unable to provide an Estimated Time of Resolution (ETR) at this stage.

Exetel apologizes for any inconvenience this may have caused.
by judep
Wed Apr 07, 2021 8:45 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Gawler, SA
Replies: 2
Views: 101

Re: Planned Fibre Network Maintenance - Gawler, SA

Update:

The planned maintenance estimated time of resolution has elapsed

We are still awaiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused
by judep
Tue Apr 06, 2021 9:08 am
Forum: Archived threads
Topic: Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW
Replies: 2
Views: 86

Re: Planned Fibre Network Emergency Maintenance - East Village (Zetland), NSW

Update:

The planned maintenance estimated time of resolution has elapsed

We are still waiting for the final confirmation from the wholesale provider

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for the inconvenience caused.