Search found 97 matches

by KrishanK
Fri Mar 15, 2019 9:53 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 301

Unplanned Fiber Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Chatswood, Mosman, Albury and Multiple Suburbs in NSW. Event Start Time: 15/03/2019, 08:48:00 in AEST Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connection issues Root cause: Still investigating Es...
by KrishanK
Fri Mar 15, 2019 9:43 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW
Replies: 4
Views: 301

Re: Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW

Update:

The Wholesale supplier advises that the maintenance work is still ongoing.

Our wholesale supplier advised that the estimated time of resolution scheduled to be completed by 17/03/2019 20:00 in AEST.

Exetel do apologize for the inconvenience caused.
by KrishanK
Fri Mar 15, 2019 9:35 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - South Brisbane, QLD and Surrounding Areas
Replies: 2
Views: 218

Re: Unplanned Fibre Network Outage - South Brisbane, QLD and Surrounding Areas

Update:

Our supplier confirmed the outage has been successfully restored.

Kindly power cycle your modem/router and retest the service.

Exetel do apologize for any inconvenience caused during this time.
by KrishanK
Tue Mar 05, 2019 6:37 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 243

Re: Poor Quality Voice Connection - only with Exetel

In average to Exetel a big number of calls coming in through different call queues for the different departments accordingly. But there is no such issue reported with any call as such with poor quality, hence if you experience any poor quality when calling Exetel on your mobile you may check it with...
by KrishanK
Tue Mar 05, 2019 12:17 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Multiple Suburbs, QLD
Replies: 1
Views: 328

Planned Network Maintenance - Fibre - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Start time of event: 05-03-2019 at 01:00AM Estimated Time of Restoration: 05-03-2019 at 05:00AM Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Root cause: Plann...
by KrishanK
Sun Mar 03, 2019 9:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
Replies: 6
Views: 242

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel do apologize for any inconvenience this may have caused.
by KrishanK
Sun Mar 03, 2019 9:09 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
Replies: 7
Views: 429

Re: Unplanned ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for the inconvenience caused.
by KrishanK
Sat Mar 02, 2019 10:48 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
Replies: 6
Views: 242

Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel do apologize for any inconvenience this may have caused.
by KrishanK
Sat Mar 02, 2019 10:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wandi, WA
Replies: 1
Views: 250

Re: Unplanned Fibre Network Outage - Wandi, WA

Update:

Our supplier confirmed the outage has been restored and we can see most of the affected services are currently online now.

Be kind enough to power cycle the modem/router and retest your service.

Exetel do apologize for any inconvenience caused during this time.
by KrishanK
Sat Mar 02, 2019 10:32 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
Replies: 7
Views: 429

Re: Unplanned ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for the inconvenience caused.
by KrishanK
Sun Feb 24, 2019 1:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 8
Views: 572

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel do apologize for the inconvenie...
by KrishanK
Sat Feb 16, 2019 9:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Ashwood, VIC
Replies: 7
Views: 330

Re: Unplanned ADSL Network Outage - Ashwood, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by KrishanK
Sat Feb 16, 2019 9:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD
Replies: 3
Views: 354

Re: Unplanned Fibre Network Outage - Brisbane and Surrounding Areas, QLD

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by KrishanK
Sat Feb 16, 2019 7:58 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 173

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Location Affected: Multiple Suburbs, VIC Event Start Time: 16-02-2019 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Exetel do apologize for any inconvenience thi...
by KrishanK
Sat Feb 09, 2019 10:57 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 4
Views: 345

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Update:

We are currently investigating with the supplier.

And unable to provide an Estimated Restoration Time at the moment.

Exetel do apologize for any inconvenience caused due to this service interruption.