Exetel customer help forum

Update:

Outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 in AEST.

Exetel do apologize for any inconvenience this may have caused.

Update:

Planned Network Maintenance is still ongoing from the supplier end and currently the scheduled time to complete the work is Wed, 8th of May 2019 0700.

We are still awaiting for the final confirmation from the wholesale provider

Exetel do apologize for the inconvenience caused.

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at the moment.

Exetel do apologize for any inconvenience this may have caused.

Event Notification Locations Affected: Chatswood, Mosman, Albury and Multiple Suburbs in NSW. Event Start Time: 15/03/2019, 08:48:00 in AEST Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connection issues Root cause: Still investigating Es...

Update:

The Wholesale supplier advises that the maintenance work is still ongoing.

Our wholesale supplier advised that the estimated time of resolution scheduled to be completed by 17/03/2019 20:00 in AEST.

Exetel do apologize for the inconvenience caused.

Update:

Our supplier confirmed the outage has been successfully restored.

Kindly power cycle your modem/router and retest the service.

Exetel do apologize for any inconvenience caused during this time.

In average to Exetel a big number of calls coming in through different call queues for the different departments accordingly. But there is no such issue reported with any call as such with poor quality, hence if you experience any poor quality when calling Exetel on your mobile you may check it with...

Event Notification Location Affected: Multiple Suburbs, QLD Start time of event: 05-03-2019 at 01:00AM Estimated Time of Restoration: 05-03-2019 at 05:00AM Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Root cause: Plann...

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel do apologize for any inconvenience this may have caused.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for the inconvenience caused.

Update:

Outage is still ongoing.

Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel do apologize for any inconvenience this may have caused.

Update:

Our supplier confirmed the outage has been restored and we can see most of the affected services are currently online now.

Be kind enough to power cycle the modem/router and retest your service.

Exetel do apologize for any inconvenience caused during this time.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for the inconvenience caused.

Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel do apologize for the inconvenie...

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.