Exetel customer help forum

Customer Number: 114789 I just upgraded from ADSL to NBN in my admin panel. (that oddly didn't let me chose the $10 unlimited calls option as well) An email came though saying... "Please note that your current Exetel ADSL service will be cancelled once your new nbn™ service is active." :shock: What...

Hi, I’m assuming the ip:port has been fixed as I now can access the camera login page and fully control the camera. The camera will be located at a different Exetel customer ip when it’s installed full, but I will make sure it works prior. Dave Hi Dave, Yes the issue should be fixed now as we white...

This is to confirm you that we received your direct message and opened a new ticket from our end, and escalated with the relevant department.

They will get in touch with you to do the needful.

Your new ticket reference no. is: 14013569

Hi, Hoping someone can shed some light on what i need to do... I am setting up a new Website Camera for the local SurfClub (Hikvision), and are pretesting some control buttons on the Exetel hosted website page. I have opened the port (forwarded) and can access the external ip/port fine from outside...

Edit: This was solved by power cycling the modem. http://www.liveleak.com/ (doesn't load) https://www.penny-arcade.com/comic (only text loads) http://www.zombieroomie.com/ (loads slowly and then shows a "The server has reset" error.) https://www.pathofexile.com/forum (slow to load) https://us.forum...

We opened a new ticket with the reference no: 14005654 and raised it with our System Administrators with regards to your query.

You will be notified accordingly once via an email once an update is available.

Update:

Outage is still ongoing and the supplier technicians are currently working on it.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.

Update:

Outage is still ongoing and the supplier technicians are currently working on it.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.

Update:

Outage is still ongoing and the supplier technicians are currently working on it.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.

Update:

Outage is still ongoing and the supplier technicians are currently working on it.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.

Kindly be advised that with regards to the dropout issue you are experiencing, we created a ticket in our end and sent you an email with the reference no: 13949337 to your nominated email address.

Go through the given instructions in the email and respond to us accordingly.

Event Notification Location Affected: Salt Ash, QLD Event Start Time: 28/11/2018, 12:00 in AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause: Still being investigated by the supplier technicians. Estimated Res...

Event Notification Start Date & Time: 29-11-2018 03:00:00 in QLD Time Finish Date & Time: 29-11-2018 05:00:00 in QLD Time Duration: 2 hours Work Description: Our Network Engineers will be performing a network maintenance during this outage window. Impact: Some Fibre & ADSL services in "Exhibition", ...

Locations Impacted: Multiple Suburbs in VIC Event Start: 21-11-2018, 20:00 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause: Still under Investigation Estimated Resolution: The Wholesale Suppli...

Locations Impacted: Multiple Suburbs in VIC Event Start: 20-11-2018, 18:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause: Still under Investigation Estimated Resolution: Unable to provide a...