Update:
Outage is still ongoing.
Estimated time of resolution: 13-05-2019 19:00 in AEST.
Exetel do apologize for any inconvenience this may have caused.
Search found 100 matches
- Tue May 07, 2019 10:18 pm
- Forum: Archived threads
- Topic: Unplanned PSTN Outage - Maroubra, NSW
- Replies: 12
- Views: 1798
- Tue May 07, 2019 10:12 pm
- Forum: Archived threads
- Topic: Planned Network Maintenance - Fibre - Ngunnawal, ACT
- Replies: 4
- Views: 779
Re: Planned Network Maintenance - Fibre - Ngunnawal, ACT
Update:
Planned Network Maintenance is still ongoing from the supplier end and currently the scheduled time to complete the work is Wed, 8th of May 2019 0700.
We are still awaiting for the final confirmation from the wholesale provider
Exetel do apologize for the inconvenience caused.
Planned Network Maintenance is still ongoing from the supplier end and currently the scheduled time to complete the work is Wed, 8th of May 2019 0700.
We are still awaiting for the final confirmation from the wholesale provider
Exetel do apologize for the inconvenience caused.
- Tue May 07, 2019 10:06 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Highland Views, NSW
- Replies: 5
- Views: 782
Re: Unplanned Fibre Network Outage - Highland Views, NSW
Update:
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at the moment.
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution at the moment.
Exetel do apologize for any inconvenience this may have caused.
- Fri Mar 15, 2019 9:53 am
- Forum: Archived threads
- Topic: Unplanned Fiber Network Outage - Multiple Suburbs, NSW
- Replies: 1
- Views: 753
Unplanned Fiber Network Outage - Multiple Suburbs, NSW
Event Notification Locations Affected: Chatswood, Mosman, Albury and Multiple Suburbs in NSW. Event Start Time: 15/03/2019, 08:48:00 in AEST Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connection issues Root cause: Still investigating Es...
- Fri Mar 15, 2019 9:43 am
- Forum: Archived threads
- Topic: Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW
- Replies: 4
- Views: 1040
Re: Planned Network Maintenance - Fibre - Wingham, Tinonee - NSW
Update:
The Wholesale supplier advises that the maintenance work is still ongoing.
Our wholesale supplier advised that the estimated time of resolution scheduled to be completed by 17/03/2019 20:00 in AEST.
Exetel do apologize for the inconvenience caused.
The Wholesale supplier advises that the maintenance work is still ongoing.
Our wholesale supplier advised that the estimated time of resolution scheduled to be completed by 17/03/2019 20:00 in AEST.
Exetel do apologize for the inconvenience caused.
- Fri Mar 15, 2019 9:35 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - South Brisbane, QLD and Surrounding Areas
- Replies: 2
- Views: 722
Re: Unplanned Fibre Network Outage - South Brisbane, QLD and Surrounding Areas
Update:
Our supplier confirmed the outage has been successfully restored.
Kindly power cycle your modem/router and retest the service.
Exetel do apologize for any inconvenience caused during this time.
Our supplier confirmed the outage has been successfully restored.
Kindly power cycle your modem/router and retest the service.
Exetel do apologize for any inconvenience caused during this time.
- Tue Mar 05, 2019 6:37 pm
- Forum: Customer reviews
- Topic: Poor Quality Voice Connection - only with Exetel
- Replies: 8
- Views: 1694
Re: Poor Quality Voice Connection - only with Exetel
In average to Exetel a big number of calls coming in through different call queues for the different departments accordingly. But there is no such issue reported with any call as such with poor quality, hence if you experience any poor quality when calling Exetel on your mobile you may check it with...
- Tue Mar 05, 2019 12:17 am
- Forum: Archived threads
- Topic: Planned Network Maintenance - Fibre - Multiple Suburbs, QLD
- Replies: 1
- Views: 736
Planned Network Maintenance - Fibre - Multiple Suburbs, QLD
Event Notification Location Affected: Multiple Suburbs, QLD Start time of event: 05-03-2019 at 01:00AM Estimated Time of Restoration: 05-03-2019 at 05:00AM Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues Root cause: Plann...
- Sun Mar 03, 2019 9:11 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
- Replies: 6
- Views: 1078
Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
Update:
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel do apologize for any inconvenience this may have caused.
- Sun Mar 03, 2019 9:09 pm
- Forum: Archived threads
- Topic: Possible ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
- Replies: 7
- Views: 1322
Re: Unplanned ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
Update:
The Wholesale supplier advises that the outage is still ongoing.
Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.
Exetel do apologize for the inconvenience caused.
The Wholesale supplier advises that the outage is still ongoing.
Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.
Exetel do apologize for the inconvenience caused.
- Sat Mar 02, 2019 10:48 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
- Replies: 6
- Views: 1078
Re: Unplanned Fibre Network Outage - Wagga Wagga and Surrounding Areas, NSW
Update:
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
Estimated time of resolution: Our wholesale supplier is unable to provide us with an Estimated time of resolution
Exetel do apologize for any inconvenience this may have caused.
- Sat Mar 02, 2019 10:43 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Wandi, WA
- Replies: 1
- Views: 629
Re: Unplanned Fibre Network Outage - Wandi, WA
Update:
Our supplier confirmed the outage has been restored and we can see most of the affected services are currently online now.
Be kind enough to power cycle the modem/router and retest your service.
Exetel do apologize for any inconvenience caused during this time.
Our supplier confirmed the outage has been restored and we can see most of the affected services are currently online now.
Be kind enough to power cycle the modem/router and retest your service.
Exetel do apologize for any inconvenience caused during this time.
- Sat Mar 02, 2019 10:32 pm
- Forum: Archived threads
- Topic: Possible ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
- Replies: 7
- Views: 1322
Re: Unplanned ADSL Network Outage - Lane Cove and surrounding suburbs ,NSW
Update:
The Wholesale supplier advises that the outage is still ongoing.
Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.
Exetel do apologize for the inconvenience caused.
The Wholesale supplier advises that the outage is still ongoing.
Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.
Exetel do apologize for the inconvenience caused.
- Sun Feb 24, 2019 1:00 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
- Replies: 8
- Views: 1573
Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Update: Outage is still ongoing. The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage. Root cause: The outage is with the supplier's upstream network, and is affecting disruptions to Data services on our supplier network. Exetel do apologize for the inconvenie...
- Sat Feb 16, 2019 9:28 pm
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Ashwood, VIC
- Replies: 7
- Views: 1189
Re: Unplanned ADSL Network Outage - Ashwood, VIC
Update:
Outage is still ongoing.
The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.
Exetel do apologize for any inconvenience this may have caused.
Outage is still ongoing.
The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.
Exetel do apologize for any inconvenience this may have caused.