Search found 47 matches

by KrishanK
Thu Oct 11, 2018 6:58 pm
Forum: Current maintenance & outage updates
Topic: Possible Fibre Network Outage - Biggera Waters, QLD
Replies: 8
Views: 243

Possible Fibre Network Outage - Biggera Waters, QLD

Event Notification Location Affected: Biggera Waters, QLD Start time of event: 11/10/2018 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. ETR: Yet there is no ETR can be confirmed. Root cause: Still investigating to iden...
by KrishanK
Thu Oct 04, 2018 7:01 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 130

Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Event Notification Location(s) Affected: Multiple Suburbs, VIC Start time of event: 4th of October, 2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Estimated Time of Resolution: Yet not confirmed by the supplier. Roo...
by KrishanK
Wed Oct 03, 2018 9:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs - VIC
Replies: 1
Views: 69

Unplanned ADSL Network Outage - Multiple suburbs - VIC

Location Affected: Multiple suburbs - VIC Event Start: 03-10-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still investigating by the supplier technicians. Estimated Resolution: No Estimated Time of Res...
by KrishanK
Sun Sep 16, 2018 9:15 pm
Forum: NBN and other Fibre Services
Topic: ADSL2 to NBN HFC
Replies: 1
Views: 106

Re: ADSL2 to NBN HFC

I am getting NBN HFC (old Telstra HFC not Optus) in Jan 2019. I currently have exetel ADSL2 with a D-Link DSL-2880AL modem connected to a Unifi USG and other unifi gear (switch/Access points/camera’s etc). Will I be able to bridge my Dlink to the NBN connection box? Also, I have a large UPS, it see...
by KrishanK
Sun Sep 16, 2018 8:00 pm
Forum: Email issues
Topic: deleting emails?
Replies: 3
Views: 118

Re: deleting emails?

I use Thunderbird as my email application. Can I have an explanation of what happens when I delete emails and empty the trash in Thunderbird and have my option set to remove emails from the server after 14 days. But I still have to go to my Webmail and purge it or else my mail box reports that it i...
by KrishanK
Sun Sep 16, 2018 7:26 pm
Forum: VOIP
Topic: call waiting
Replies: 3
Views: 147

Re: call waiting

Finally worked out this problem. Before NBN all I had to do to get a call that was waiting was to press the call wait button and I was connected to the incoming waiting call. Now I have to press the call wait button and then press 2 to get the incoming waiting call, then if I press 1 I go back to t...
by KrishanK
Sat Sep 01, 2018 3:42 pm
Forum: NBN and other Fibre Services
Topic: ?Time to provisioning / active service
Replies: 4
Views: 299

Re: ?Time to provisioning / active service

I had to jump ship from telecube after they've recently shut down their service. My family used exetel for many years before I left home and I've never had issues with you guys for over 10 years. Unfortunately telecube seems to have just cut their service overnight with no warning and prematurely. ...
by KrishanK
Tue Aug 21, 2018 11:30 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 9
Views: 457

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update:

The outage is still ongoing.

Our wholesale supplier could not provide an Estimated Restoration Time as of now.

Exetel do apologize for any inconvenience caused.
by KrishanK
Wed Aug 15, 2018 1:56 am
Forum: VOIP
Topic: call waiting
Replies: 3
Views: 147

Re: call waiting

Has anyone had problems with call waiting not working with NBN. I have ticked the box on the router setup to allow call waiting and I hear the call waiting tone when on the line with someone else, but on pressing the call waiting button on the phone there is no response. The original person is stil...
by KrishanK
Mon Aug 13, 2018 3:42 pm
Forum: Mobile services
Topic: Think my mobile number has been spoofed - Spam calls
Replies: 5
Views: 274

Re: Think my mobile number has been spoofed - Spam calls

I'm also getting this on the number my son uses. His phone is getting random callbacks and then text messages. I called one of the targeted numbers, and the guy on the other end said it was someone speaking Mandarin. It is extremely inconvenient and disturbing to have the number used by my son for ...
by KrishanK
Sun Aug 12, 2018 4:56 pm
Forum: Mobile services
Topic: Think my mobile number has been spoofed - Spam calls
Replies: 5
Views: 274

Re: Think my mobile number has been spoofed - Spam calls

aphasia wrote:
Sun Aug 12, 2018 4:25 pm
Thanks KrishanK

I've emailed residentialsales to request change of number.
Yes, we can see that your email request is being raised with the Ticket Reference: 13379843

Our Sales Department will get in touch with you to do the needful.
by KrishanK
Sun Aug 12, 2018 4:07 pm
Forum: Mobile services
Topic: Think my mobile number has been spoofed - Spam calls
Replies: 5
Views: 274

Re: Think my mobile number has been spoofed - Spam calls

We are aware of this situation as this became a wide issues with the mobile services currently. We already escalated this issue with the supplier and they confirmed these spoofing are conducted by some unknown team. However unfortunately since there is no resolution given by the supplier for this, o...
by KrishanK
Mon Jul 30, 2018 8:18 pm
Forum: NBN and other Fibre Services
Topic: Outage in Curlews Victoria
Replies: 3
Views: 279

Re: Outage in Curlews Victoria

Outage in Curlewis again. Has been happening quite offer over the past couple of weeks. Kindly be advised that currently your service seems to be affected with the Drysdale, VIC ongoing outage. Follow the below forum link to get more updates about this outage. Drysdale, VIC Outage - https://forum.e...
by KrishanK
Mon Jul 30, 2018 8:14 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Drysdale, VIC
Replies: 1
Views: 170

Unplanned Fibre Network Outage - Drysdale, VIC

Event Start: 30-07-2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still investigating. Estimated Resolution: Yet there is no ETR. Once the outage has been restored kindly power cycle your modem/router a...
by KrishanK
Sat Jul 28, 2018 10:05 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 104

Re: Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Update

Our supplier confirmed that the outage has been successfully restored.

Kindly power cycle your modem/router and check the service.

Exetel do apologize for any inconvenience caused.