Search found 223 matches

by Dhilshan
Sat Feb 02, 2019 4:23 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 564

Re: Used to be good

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.
by Dhilshan
Sat Feb 02, 2019 9:08 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - NSW
Replies: 7
Views: 481

Re: Planned Network Maintenance - Fibre - NSW

Update

Outage is still ongoing.

Estimated Time of Resolution : 07/02/2019 20:00 AEST

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sat Feb 02, 2019 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 545

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sat Feb 02, 2019 9:03 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenwell Point, NSW
Replies: 10
Views: 345

Re: Unplanned ADSL Network Outage - Greenwell Point, NSW

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sun Jan 27, 2019 10:38 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by Dhilshan
Sat Jan 26, 2019 8:41 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Wed Jan 16, 2019 9:23 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Outage is still ongoing.

Estimated Resolution : 25/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Tue Jan 15, 2019 9:19 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Tue Jan 15, 2019 9:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC
Replies: 4
Views: 248

Re: Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by Dhilshan
Tue Jan 15, 2019 9:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Ripley , QLD
Replies: 3
Views: 260

Re: Unplanned Fibre Network Outage -Ripley , QLD

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Mon Jan 14, 2019 8:59 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Mon Jan 14, 2019 8:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC
Replies: 4
Views: 248

Re: Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sun Jan 13, 2019 11:25 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC
Replies: 4
Views: 248

Unplanned Fibre Network Outage - Arcadia Group Hidden Valley, VIC

Event Notification Location Affected: Arcadia Group Hidden Valley, VIC Start time of event: 13. January 2019 05.24 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR : The supplier is unable to provide us with an ETR at...
by Dhilshan
Sun Jan 13, 2019 8:45 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1056

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sat Jan 12, 2019 4:53 pm
Forum: NBN and other Fibre Services
Topic: FTTN down in Orange NSW?
Replies: 2
Views: 197

Re: FTTN down in Orange NSW?

Thank you for your confirmation.For any query or consultation, please do not hesitate to contact us in future.