Exetel customer help forum

Update:

Fibre technicians have now exposed the cable and they discovered it was hit twice. Technicians are still on site working on a fix.

Estimated Resolution : 12 noon

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Patching of services to spare MSE has been completed successfully. A port (122/11) has failed to recover on the MSE, affecting few services. Port failure issue is being investigated by the IP Networks team as a separate issue.

Update

Patching and progressive restoration work continues.

Telstra technical staff are currently working to restore impacted services.

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.

Update

Outage is still ongoing.

Estimated Time of Resolution : 07/02/2019 20:00 AEST

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing.

Estimated Resolution : 25/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.