Exetel customer help forum

Update

New cable hauling at both ends have completed and splicing work has commenced. As splicing has commenced, affected services should start restoring gradually. At this point, tentative ETR for affected services stands as off 0300 AEDT 09/02/2021.

Update The outage is still ongoing and there is no ETR as of now. The fibre crew has identified that, the damaged fibre still has active services. As a result of this, cable hauling has ceased. Currently the network team is reassessing the situation and intend to continue the hauling work during ma...

Update

Our supplier advises that the outage is still ongoing.

Due to the complexity of the work required, our supplier is still unable to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update Our supplier advises that the outage still ongoing. Fibre crew continuously working on site, and most of the services are currently online. Our supplier is unable to provide an ETR for the complete restoration of the affected services. Exetel apologizes for any inconvenience this may have ca...

Event Notification Start Date & Time : 30/Mar/2020 23:59:00 AEDT Finish Date & Time : 31/Mar/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...

Event Notification Start Date & Time : 24/Feb/2020 23:59:00 AEDT Finish Date & Time : 25/Feb/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected : Dubbo and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier: NBN Event Start Time : 2019-12-23 04:58:00 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortu...

Event Notification

Update

Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: QLD Event Start Time: 02/12/2019 07.55 am AEST Products Impacted : Telstra Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolutio...

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.

Update:

Fibre technicians have now exposed the cable and they discovered it was hit twice. Technicians are still on site working on a fix.

Estimated Resolution : 12 noon

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.