Exetel customer help forum

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.

Update

Outage is still ongoing.

Estimated Time of Resolution : 07/02/2019 20:00 AEST

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing.

Estimated Resolution : 25/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Event Notification Location Affected: Arcadia Group Hidden Valley, VIC Start time of event: 13. January 2019 05.24 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR : The supplier is unable to provide us with an ETR at...

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Thank you for your confirmation.For any query or consultation, please do not hesitate to contact us in future.