Search found 235 matches

by Dhilshan
Mon Feb 24, 2020 12:57 am
Forum: Archived threads
Topic: Planned Maintenance - Campbelltown and Surrounding Suburbs, NSW - Telstra
Replies: 1
Views: 180

Planned Maintenance - Campbelltown and Surrounding Suburbs, NSW - Telstra

Event Notification Start Date & Time : 24/Feb/2020 23:59:00 AEDT Finish Date & Time : 25/Feb/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...
by Dhilshan
Wed Jan 01, 2020 12:27 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 400

Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Mon Dec 23, 2019 8:24 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Dubbo and Surrounding Suburbs, NSW
Replies: 1
Views: 266

Unplanned Fibre Network Outage - Dubbo and Surrounding Suburbs, NSW

Event Notification Locations Affected : Dubbo and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier: NBN Event Start Time : 2019-12-23 04:58:00 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortu...
by Dhilshan
Mon Dec 02, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Interruption - Telstra QLD
Replies: 4
Views: 290

Re: Unplanned Corporate Data Network Interruption - Telstra QLD

Event Notification

Update


Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Mon Dec 02, 2019 9:36 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Interruption - Telstra QLD
Replies: 4
Views: 290

Unplanned Corporate Data Network Interruption - Telstra QLD

Event Notification Location Affected: QLD Event Start Time: 02/12/2019 07.55 am AEST Products Impacted : Telstra Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolutio...
by Dhilshan
Fri Nov 15, 2019 9:05 am
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 563

Re: Unplanned International Connectivity Issue - All States

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.
by Dhilshan
Sun Aug 04, 2019 8:22 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - AAPT Fibre/Copper - Multiple suburbs,NSW
Replies: 3
Views: 373

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs,NSW

Update:

Fibre technicians have now exposed the cable and they discovered it was hit twice. Technicians are still on site working on a fix.

Estimated Resolution : 12 noon
by Dhilshan
Wed May 22, 2019 5:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Replies: 5
Views: 1909

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by Dhilshan
Wed May 22, 2019 5:23 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs
Replies: 2
Views: 414

Re: Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by Dhilshan
Tue May 14, 2019 11:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD
Replies: 4
Views: 615

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by Dhilshan
Thu May 02, 2019 10:10 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 518

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update

Patching of services to spare MSE has been completed successfully. A port (122/11) has failed to recover on the MSE, affecting few services. Port failure issue is being investigated by the IP Networks team as a separate issue.
by Dhilshan
Thu May 02, 2019 6:30 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 518

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update

Patching and progressive restoration work continues.

Telstra technical staff are currently working to restore impacted services.
by Dhilshan
Sat Feb 02, 2019 4:23 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 1538

Re: Used to be good

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.
by Dhilshan
Sat Feb 02, 2019 9:08 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - NSW
Replies: 7
Views: 818

Re: Planned Network Maintenance - Fibre - NSW

Update

Outage is still ongoing.

Estimated Time of Resolution : 07/02/2019 20:00 AEST

Exetel do apologize for any inconvenience this may have caused.
by Dhilshan
Sat Feb 02, 2019 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 1071

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.