Search found 240 matches

by Dhilshan
Mon Feb 08, 2021 11:14 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
Replies: 6
Views: 393

Re: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW

Update

New cable hauling at both ends have completed and splicing work has commenced. As splicing has commenced, affected services should start restoring gradually. At this point, tentative ETR for affected services stands as off 0300 AEDT 09/02/2021.
by Dhilshan
Mon Feb 08, 2021 8:16 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW
Replies: 6
Views: 393

Re: Corporate Services Unplanned outage - NBN Fibre - Multiple suburbs, NSW

Update The outage is still ongoing and there is no ETR as of now. The fibre crew has identified that, the damaged fibre still has active services. As a result of this, cable hauling has ceased. Currently the network team is reassessing the situation and intend to continue the hauling work during ma...
by Dhilshan
Mon May 18, 2020 5:29 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 2307

Re: Unplanned Corporate Fibre Network Outage - VIC

Update

Our supplier advises that the outage is still ongoing.

Due to the complexity of the work required, our supplier is still unable to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Sat May 16, 2020 10:59 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - VIC
Replies: 13
Views: 2307

Re: Unplanned Corporate Fibre Network Outage - VIC

Update Our supplier advises that the outage still ongoing. Fibre crew continuously working on site, and most of the services are currently online. Our supplier is unable to provide an ETR for the complete restoration of the affected services. Exetel apologizes for any inconvenience this may have ca...
by Dhilshan
Tue Mar 31, 2020 12:20 am
Forum: Archived threads
Topic: Planned Maintenance - Geelong and Surrounding Suburbs, NSW - Telstra
Replies: 1
Views: 449

Planned Maintenance - Geelong and Surrounding Suburbs, NSW - Telstra

Event Notification Start Date & Time : 30/Mar/2020 23:59:00 AEDT Finish Date & Time : 31/Mar/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...
by Dhilshan
Mon Feb 24, 2020 12:57 am
Forum: Archived threads
Topic: Planned Maintenance - Campbelltown and Surrounding Suburbs, NSW - Telstra
Replies: 1
Views: 508

Planned Maintenance - Campbelltown and Surrounding Suburbs, NSW - Telstra

Event Notification Start Date & Time : 24/Feb/2020 23:59:00 AEDT Finish Date & Time : 25/Feb/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...
by Dhilshan
Wed Jan 01, 2020 12:27 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW
Replies: 7
Views: 1115

Re: Unplanned Fibre Network Outage - Wagga Wagga, Albury and Surrounding Suburbs, NSW

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Mon Dec 23, 2019 8:24 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Dubbo and Surrounding Suburbs, NSW
Replies: 1
Views: 550

Unplanned Fibre Network Outage - Dubbo and Surrounding Suburbs, NSW

Event Notification Locations Affected : Dubbo and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier: NBN Event Start Time : 2019-12-23 04:58:00 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortu...
by Dhilshan
Mon Dec 02, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Interruption - Telstra QLD
Replies: 4
Views: 915

Re: Unplanned Corporate Data Network Interruption - Telstra QLD

Event Notification

Update


Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.
by Dhilshan
Mon Dec 02, 2019 9:36 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Interruption - Telstra QLD
Replies: 4
Views: 915

Unplanned Corporate Data Network Interruption - Telstra QLD

Event Notification Location Affected: QLD Event Start Time: 02/12/2019 07.55 am AEST Products Impacted : Telstra Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolutio...
by Dhilshan
Fri Nov 15, 2019 9:05 am
Forum: Archived threads
Topic: Unplanned International Connectivity Issue - All States
Replies: 2
Views: 988

Re: Unplanned International Connectivity Issue - All States

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.
by Dhilshan
Sun Aug 04, 2019 8:22 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - AAPT Fibre/Copper - Multiple suburbs,NSW
Replies: 3
Views: 813

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs,NSW

Update:

Fibre technicians have now exposed the cable and they discovered it was hit twice. Technicians are still on site working on a fix.

Estimated Resolution : 12 noon
by Dhilshan
Wed May 22, 2019 5:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs
Replies: 5
Views: 2449

Re: Unplanned Fibre Network Outage - Coffs Harbour, NSW and Surrounding Suburbs

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by Dhilshan
Wed May 22, 2019 5:23 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs
Replies: 2
Views: 750

Re: Unplanned Fibre Network Outage - Grafton, NSW and Surrounding Suburbs

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by Dhilshan
Tue May 14, 2019 11:43 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD
Replies: 4
Views: 1081

Re: Unplanned Fibre Network Outage - Goodna and Surrounding Suburbs, QLD

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.