Exetel customer help forum

Event Notification Start Date & Time : 24/Feb/2020 23:59:00 AEDT Finish Date & Time : 25/Feb/2020 06:00:00 AEDT Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience con...

Update:

Our wholesale supplier advises that the outage is still ongoing.

Root cause : Local Power Failure.

Estimated Time of Resolution (ETR) : Wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Locations Affected : Dubbo and Surrounding Suburbs, NSW Products Impacted : Fibre Supplier: NBN Event Start Time : 2019-12-23 04:58:00 AEST Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage Root cause : The root cause is unfortu...

Event Notification

Update

Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: QLD Event Start Time: 02/12/2019 07.55 am AEST Products Impacted : Telstra Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolutio...

Update

Permanent resolution has been completed on the 15th of November 2019.

Kindly inform Exetel if the issue persists.

Update:

Fibre technicians have now exposed the cable and they discovered it was hit twice. Technicians are still on site working on a fix.

Estimated Resolution : 12 noon

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.

Update

Patching of services to spare MSE has been completed successfully. A port (122/11) has failed to recover on the MSE, affecting few services. Port failure issue is being investigated by the IP Networks team as a separate issue.

Update

Patching and progressive restoration work continues.

Telstra technical staff are currently working to restore impacted services.

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.

Update

Outage is still ongoing.

Estimated Time of Resolution : 07/02/2019 20:00 AEST

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.