Exetel customer help forum

Update

Outage is still ongoing.

Estimated Resolution : 25/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Event Notification Location Affected: Arcadia Group Hidden Valley, VIC Start time of event: 13. January 2019 05.24 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR : The supplier is unable to provide us with an ETR at...

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Thank you for your confirmation.For any query or consultation, please do not hesitate to contact us in future.

Update:

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.

Update

Outage is still ongoing

The Wholesale Supplier is unable to provide an Estimated Time for Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.

Update
----------

Outage is still ongoing.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Outage is still ongoing.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Please accept our sincere apologies, We would like to help you resolve this matter permanently. Therefore, could you please PM the number in question so we can assist you better.

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.