Search found 6 matches

by andred
Tue Apr 09, 2019 6:51 pm
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 469

Re: High Latency Charlestown NSW NBN

Without actually giving me the technical reason for the latency issue, you have escalated to the wholesale provider and resolved.

Thank you.

Case closed.
by andred
Sat Mar 30, 2019 10:04 am
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 469

Re: High Latency Charlestown NSW NBN

Hi,

Is there any further update?

Looking at the chart below, it seems to be getting better, but is still higher at peak times between 1900 + 2300 hrs.
by andred
Mon Mar 25, 2019 8:07 pm
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 469

Re: High Latency Charlestown NSW NBN

Hi Nilushi

Email reply send.

Cheers.

Andre.
by andred
Sun Mar 24, 2019 9:07 pm
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 469

High Latency Charlestown NSW NBN

Hi, On Friday our NBN dropped for about 9 hours and came back up. I didn't notice any issues until I started gaming. For some reason my ping to Sydney is now around the 200ms (usually 10) constantly and has been for two days which makes it almost impossible when gaming on overseas servers with 500ms...
by andred
Sun Feb 18, 2018 5:14 pm
Forum: VOIP
Topic: VOIP service not working after plan / speed change
Replies: 2
Views: 734

Re: VOIP service not working after plan / speed change

Hi,

This issue is now resolved.

Thankyou.

Andre
by andred
Sun Feb 18, 2018 3:28 pm
Forum: VOIP
Topic: VOIP service not working after plan / speed change
Replies: 2
Views: 734

VOIP service not working after plan / speed change

Hi, I went from 50/20 bundle plan down to 25/5 bundle on the 15/02/18 due to poor NBN line condition. Just noticed my VOIP isn't working and was prior. Have dial tone but any number I call is engaged, anyone who tries to call is engaged. Status is showing as being unregistered. Have power-cycled rou...