Search found 40 matches

by dilump
Thu Jan 17, 2019 10:33 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1008

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by dilump
Thu Jan 17, 2019 10:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 926

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

Outage is still ongoing.

We are awaiting on the supplier feedback on the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by dilump
Thu Jan 17, 2019 10:26 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD
Replies: 2
Views: 171

Re: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by dilump
Wed Dec 19, 2018 11:04 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Craigieburn, VIC
Replies: 1
Views: 196

Re: Unplanned Fibre Network Outage - Craigieburn, VIC

Update:

The Wholesale Supplier advise that the outage has been Restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by dilump
Wed Dec 19, 2018 11:00 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD
Replies: 3
Views: 225

Re: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Update

Outage is still ongoing and the supplier technicians are currently working on it.

Root cause is due to Hardware Failure.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel do apologize for any inconvenience caused during this time.
by dilump
Tue Nov 20, 2018 11:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 333

Re: Unplanned Fibre Network Outage - Multiple Suburbs, VIC

Update.

Outage still been investigated.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by dilump
Tue Nov 20, 2018 11:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, SA
Replies: 3
Views: 367

Re: Unplanned Fibre Network Outage - Multiple Suburbs, SA

Update.

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by dilump
Tue Nov 20, 2018 11:11 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, TAS
Replies: 2
Views: 349

Re: Unplanned Fibre Network Outage - Multiple Suburbs, TAS

Update.

The issue is still been investigated.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by dilump
Wed Nov 14, 2018 10:28 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 2
Views: 269

Re: Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Update.

We are able to see the service have come online.

Currently we are awaiting for our suppliers update.

Please reboot your devices and check your service.

Exetel apologies for any inconvenience this may have caused.
by dilump
Wed Oct 10, 2018 10:57 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenslopes, QLD
Replies: 7
Views: 350

Re: Unplanned ADSL Network Outage - Greenslopes, QLD

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by dilump
Mon Oct 08, 2018 10:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenslopes, QLD
Replies: 7
Views: 350

Re: Unplanned ADSL Network Outage - Greenslopes, QLD

Update:

Outage is still ongoing.

Suppliers Estimated Time of Resolution: 10/10/2018 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by dilump
Mon Oct 08, 2018 10:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - CRANBOURNE NORTH, VIC
Replies: 1
Views: 169

Re: Unplanned ADSL Network Outage - CRANBOURNE NORTH, VIC

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by dilump
Sat Oct 06, 2018 10:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, VIC
Replies: 3
Views: 271

Re: Unplanned ADSL Network Outage - Multiple Suburbs, VIC

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by dilump
Sat Oct 06, 2018 9:56 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Bunbury, WA
Replies: 1
Views: 124

Re: Unplanned ADSL Network Outage - Bunbury, WA

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by dilump
Sat Oct 06, 2018 9:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 226

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.